76er From Netherlands, joined Mar 2007, 463 posts, RR: 1 Posted (2 months 2 weeks 4 days 18 hours ago) and read 1537 times:
With 3 aircraft (all 747s) now converted and number 4 returning to the line next week I was wondering if any A-nutters have already had the pleasure of flying the new KL C-class. Any good? Hits and misses of the new product?
planenutz From United States of America, joined Dec 1999, 1279 posts, RR: 11 Reply 1, posted (2 months 2 weeks 3 days 16 hours ago) and read 1447 times:
On Mondayt, 9/23 I flew on the new C class product on F60 AMS-SFO. I was originaly booked into Y class, but was offered the opportunity to upgrade at check-in for 335 euros. Overall I'd have to say that product is improved. I sat in 78A on the upper deck, which is a window seat. New seats are fully flat with plenty of width and pitch, screen with AVOD is bigger, however, on this flight it was plagued by technical problems and was ultimately switched off mid-flight. Catering hasn't changed.
planenutz From United States of America, joined Dec 1999, 1279 posts, RR: 11 Reply 4, posted (2 months 1 week 6 days 1 hour ago) and read 1196 times:
Yeah, catering is rather a disappointment. I flew on UA AMS-IAH last year in C and preferred the UA cattering and overall service. Don't get me wrong, the KLM cabin crew are awesome. Very professional and courteous. However, the soft product is lacking: food portions were very small for a premium cabin (IMHO), the mid-flight snack service consisted of pre-packages sushi in a plastic conbtainer, or pita nd hummus, also in a pre-packaged container. Alcohol selection was also a bit minimal, although they did have Bols Genever, to which the FA was keen to keep re-filling The amenity kit is mostly useless. I think that KL should go the way of ANA and provide individual items on request, rather than package them in an amenity kit which it appeared no pax took with them off the place.
That said, the seat was nice. Roomy, full recline, peraonal space, massive IFE screen. They are also angles slightly aay from the aisle for added comfort.