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Jetblue Will Check You In For Your Next Flight  
User currently offlineplanemannyc From United States of America, joined Aug 2003, 1011 posts, RR: 8
Posted (5 months 2 weeks 5 days 17 hours ago) and read 2350 times:
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Sorry if this is a double post - was unable to find a posting about this on the forum:

I guess it makes sense for them - if you don't show up for your flight, you get refunds. Not sure legacies can do the same.

http://www.businessweek.com/articles...light-check-ins-they-do-it-for-you

I am not sure if this is such a big deal. If you have the mobile app or have email access, your airline will remind you 24 hours before with an email to check in. I guess it does help if you are on the road and the boarding pass is sent to you.

I can see some logistical hurdles, but overall, a small step - don't see this as a game changer.

15 replies: All unread, jump to last
 
User currently offlineMir From United States of America, joined Jan 2004, 21877 posts, RR: 55
Reply 1, posted (5 months 2 weeks 5 days 16 hours ago) and read 2211 times:

It's not a huge deal, but it's not insignificant either. The whole rationale for checking in for a flight has pretty much gone away - it used to be that you checked in when you were at the airport so that the airline knew you were there. Now that they're encouraging you to check in as long as possible before the flight when there's no guarantee you actually make it to the airport, what's the point? It's a whole lot easier to just have the airline do it for you and have the email show up in your inbox. That's an extra couple of minutes that you don't have to spend navigating around a website or app.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineplanemannyc From United States of America, joined Aug 2003, 1011 posts, RR: 8
Reply 2, posted (5 months 2 weeks 5 days 15 hours ago) and read 2050 times:
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Quoting planemannyc (Thread starter):
I guess it makes sense for them - if you don't show up for your flight, you get refunds.

Sorry, meant to write , "I guess it makes sense for [JetBlue]- if you don't show up for your flight, you [DON'T] get refunds."


User currently offlinevarsity From United States of America, joined Aug 1999, 257 posts, RR: 0
Reply 3, posted (5 months 2 weeks 5 days 13 hours ago) and read 1635 times:

Quoting planemannyc (Thread starter):
if you don't show up for your flight, you don't get refunds.

What about on a Y ticket? I thought you basically had no obligation and it was just voided if you no-show... if you are checked in by a third party, does that change? Or do you still need to formally cancel to receive the refund?

Never had the luxury of buying Y tickets, so don't know.


User currently offlineplanemannyc From United States of America, joined Aug 2003, 1011 posts, RR: 8
Reply 4, posted (5 months 2 weeks 5 days 12 hours ago) and read 1550 times:
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Quoting varsity (Reply 3):
What about on a Y ticket? I thought you basically had no obligation and it was just voided if you no-show... if you are checked in by a third party, does that change? Or do you still need to formally cancel to receive the refund?

I think JetBlue does not have a range of ticket classes like legacies do. Ticket prices are based on availability (they keep getting higher as more seats get filled). If you do not show for your flight, you lose the seat and JetBlue does not have the obligation to find you an alternative flight. Under this model, they also do not oversell their flights - so there is no issue of being bumped.

Because of this mode, B6 is able to check people in without the hassle of worrying if too many people show up for a flight.

That's my understanding of B6 model, I am sure some a.net members are more knowledgable about and can confirm.


User currently offlineJetblue1965 From United States of America, joined Mar 2014, 2407 posts, RR: 1
Reply 5, posted (5 months 2 weeks 5 days 12 hours ago) and read 1444 times:

Not completely identical to B6, but UA offers to auto check-in your return flight (you'll still have to check-in the outbound flight yourself)

and i think it only works if your entire itin is UA/UAX.


User currently offlinevarsity From United States of America, joined Aug 1999, 257 posts, RR: 0
Reply 6, posted (5 months 2 weeks 5 days 12 hours ago) and read 1326 times:

Quoting planemannyc (Reply 4):
I think JetBlue does not have a range of ticket classes like legacies do.

it is true that the seats are priced in blocks at increasing prices as they fill up, but they do also have refundable tickets as a separate category.


User currently offlinehufftheweevil From United States of America, joined Oct 2013, 552 posts, RR: 1
Reply 7, posted (5 months 2 weeks 5 days 11 hours ago) and read 1147 times:

Quote:
“The idea of asking customers to jump an additional hurdle before their flight is an increasingly antiquated concept,” Blair Koch, a JetBlue vice president

Seriously...a "hurdle"? Especially at a time where we all have smartphones...it takes 10 seconds to check in!

Am I the only one that thinks this is completely non-sensical? The whole point of "checking-in", whether it be in person or online, is to say "hey, I'm just letting you know that I really am going to be taking that seat that I paid for." If anything, this concept is more important today then of years ago because flights are routinely overbooked, load factors are generally higher, and people, in generally, change their plans more often.

I rather think that the traveler should give the airline a heads up that they really intend on flying (i.e. check-in) at least an hour before departure, but not more than 24 hours (because before that, chances that your plans will change are much greater). If they don't say anything up to an hour before departure (or longer for international flights), then the airline should assume that traveler isn't going to be flying and can make arrangements to use their seat, if need be.

If the airline "checks-in" the passenger without actually ensuring they will be flying, they'll have even more gate no-shows. Which means more work for the gate agent just minutes before departure, while they deal with offloading the no-shows, adding the standby passengers, and making seat assignments.

If they do end up using this system permanently, I think they should at least change the nomenclature (although I know they won't). It just doesn't make any sense for the airline to send you an email saying "We've checked you in for you!". It should be something like "We know you've got a busy schedule, so this is just a reminder that your flying with us tomorrow! Here's your boarding pass...."

That's my   



Huff
User currently offlinehufftheweevil From United States of America, joined Oct 2013, 552 posts, RR: 1
Reply 8, posted (5 months 2 weeks 5 days 10 hours ago) and read 1135 times:

Quoting Jetblue1965 (Reply 5):

Not completely identical to B6, but UA offers to auto check-in your return flight (you'll still have to check-in the outbound flight yourself)

and i think it only works if your entire itin is UA/UAX.

Now there's some sense behind that: If you flew out, chances are pretty high that you'll need to return.



Huff
User currently offlineTristarsteve From Sweden, joined Nov 2005, 4073 posts, RR: 33
Reply 9, posted (5 months 2 weeks 5 days 9 hours ago) and read 929 times:

Quoting hufftheweevil (Reply 7):
I rather think that the traveler should give the airline a heads up that they really intend on flying

Yes if your ticket is changeable/refundable.
But I always travel on the cheapest fare, and I pay for the seat whether I use it or not. So why not check me in in advance? Means i don´t have to remember when I am not at home.


User currently offlinehufftheweevil From United States of America, joined Oct 2013, 552 posts, RR: 1
Reply 10, posted (5 months 2 weeks 5 days 9 hours ago) and read 866 times:

Quoting Tristarsteve (Reply 9):
But I always travel on the cheapest fare, and I pay for the seat whether I use it or not. So why not check me in in advance?

Just because you bought the cheapest non-refundable fare, doesn't automatically mean you're still going to take the seat. Thousands of passengers give up their non-refundable seats every day.

Quoting Tristarsteve (Reply 9):
Means i don´t have to remember when I am not at home.

If you mean your return leg of your journey, then see my reply #8. Either way, though, not quite sure how you can forget you have a flight. (Although I'm sure it happens to some people.) Even if you forget to check-in on your phone/computer, or can't, you can still check-in when at the airport.



Huff
User currently online32andBelow From United States of America, joined Sep 2012, 472 posts, RR: 0
Reply 11, posted (5 months 2 weeks 5 days 9 hours ago) and read 799 times:

It makes sense to check in, now they will make an announcement for everyone that has not boarded the plane not sure if they are there or not. When 30 people don't check in for a flight the airline can simply remove them as soon as the flight closes out (or by whatever policy the airline uses for that)

User currently offlineUnflug From Germany, joined Jan 2012, 542 posts, RR: 2
Reply 12, posted (5 months 2 weeks 5 days 9 hours ago) and read 723 times:

Quoting planemannyc (Thread starter):
Not sure legacies can do the same.
Quoting hufftheweevil (Reply 7):
If the airline "checks-in" the passenger without actually ensuring they will be flying, they'll have even more gate no-shows. Which means more work for the gate agent just minutes before departure, while they deal with offloading the no-shows, adding the standby passengers, and making seat assignments.

Lufthansa startet automatic checkin in 2011 and since it proved to work well they added more routes in 2012:

http://www.futuretravelexperience.co...xtends-automatic-check-in-service/

Apparently the problem with no shows doesn't exist.


User currently offlineHOONS90 From Canada, joined Aug 2001, 3084 posts, RR: 52
Reply 13, posted (5 months 2 weeks 5 days 8 hours ago) and read 692 times:
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Air France also took the liberty to check me in automatically for my FRA-CDG flight in May.




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User currently offlineMesaflyGuy From United States of America, joined Dec 2012, 3350 posts, RR: 6
Reply 14, posted (5 months 2 weeks 5 days 4 hours ago) and read 639 times:
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Why did this get moved to the Travel, Polls and Pref. forum?


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User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3379 posts, RR: 8
Reply 15, posted (5 months 2 weeks 4 days 9 hours ago) and read 577 times:

This is similar to WN's Early Bird Check In, except with WN there's an incentive to be among the first to check in so you don't end up with the dreaded middle seat. A nice touch by B6 but nothing more.


"You haven't seen a tree until you've seen its shadow from the sky."
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