Brettbrett21 From United Kingdom, joined Jun 2004, 436 posts, RR: 0 Posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 5406 times:
The family holiday to America is coming up and we finally have enough miles to upgrade to business! First time for me so im pretty excited and was just wondering what to expect from United's Business service.
Im flying London Heathrow to New York which I assume will be a 777. I've been on uniteds site looking through what they provide but I though it best to consult the experts!
It says we will be 'invited' to use the Red Carpet club, does this mean for free or will there be an excess charge??
I know from previous flights that United's economy and premium economy is usually very good and hope business will be everything I hope!
Bicoastal From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 8 months 3 weeks 5 days 13 hours ago) and read 5344 times:
You should check out the Trip Reports forum and the Polls and Preferences forum here on A.net (see on the right side of the page where it says "Change Forum"?). With a little searching, you can find out what you need to know there. Have a nice trip.
Floris From Netherlands, joined Jun 2003, 243 posts, RR: 0
Reply 3, posted (9 years 8 months 3 weeks 5 days 12 hours ago) and read 5292 times:
UA's business product is below average. The seats are obviously way better then coach seats, but they don't compare to the business class seats that I experienced on BA, VS, KL (the 777 that is) and even to DL's business elite seats. The food is way below average. I flew ORD-AMS on UA business class in December and CVG-AMS on DL last night, and DL's five course meals, which they recently 'upgraded' beat UA's three course dinner on a tray. DL stopped using tray's in business elite, they now serve everything on individual plates, like in a restaurant. Really nice. Inflight entertainment on both UA and DL is way below the non-US carriers.
Try to use your milage to fly business class on other Star carriers like LH or SK. You will get more value for your points.
UAL777CONTRAIL From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 5221 times:
The seats, foods and IFE are great. Obviously they haven't flown UAL business. It Is like a typical European to slam a US based carrier and their product. I have flown UAL business all over the world,ORD-PEK,ORD-LHR,IAD-LHR,IAD-CDG, and a lot of domestic flights as well. You will enjoy the flight, the seats are in fact comfy, you get to watch a handful of channels, movies and such. The food is in big portions, and good.
You will enjoy your flight, and business class will make even better.
ANCFlyer From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 8 months 3 weeks 5 days 11 hours ago) and read 5190 times:
UAL777CONTRAIL: Obviously they haven't flown UAL business. It Is like a typical European to slam a US based carrier and their product.
Hate to break it to you - but I think they're right on. UA trans-atlantic, although a stellar product, can't compare to VS, BA, LH. Plain and simple.
Brettbrett21, you'll have quite an enjoyable flight. If it's a T7, that's all the better. Great Seat (not awesome seat), reasonable food (higher grade typical airline food - not excellent food, reasonable food), good IFE and Channel 9i of course. Service will depend on which side of the bed the F/As got up on . . . luck of the draw, I hope you draw well. UA is a good international product, but for my $$$, I'd go with LH, BA, VS trans-atlantic.
Zvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 9, posted (9 years 8 months 3 weeks 5 days 10 hours ago) and read 5105 times:
Never flown UA? I've been a 1K for 8 (non-consequtive) years have 94x,xxx miles toward UA MillionMiler. IMO, the seats and food are good, but not very good while the IFE and service are poor. Still, much better than Y class.
Roseflyer From United States of America, joined Feb 2004, 9661 posts, RR: 52
Reply 10, posted (9 years 8 months 3 weeks 5 days 9 hours ago) and read 5061 times:
Yes UA has a very average product. It is very dependable though. While not being a lie flat seat like BA or VS or a hybrid product like DL or CO, UA is still good. The seats are not the best ever, but they do have 55 inches of pitch which is pretty standard for business class. Also the food will be good. It will not be like a 5 star restaurant, but in reality how many people really want a 2 hour 5 course meal on a plane? Those are the kind of things that try to give airplane travel a special aura of prestige. Those things are really fake though. While nice little touches are pleasant, they do not make or break a flight. Fly UA if it fits into your schedule well or if the price is good. You shouldn't go out of your way to fly them, but if they are what makes sense, then you should go for it.
A lot of people here on Anet gripe about the UA business class product. While they are fully correct in the fact that the meals might not be the best out there, and the flight attendants are a little on the old side, these are not things that can warrant the product being called horrible. UA is very reliable and has a very good on time arrival average. They are consistently near the top in that department, which is really important. The UA seat is a good average seat. It is far better than the old generation LH business seat, and I have heard (not actually flown) that it is better than the SK seat because it has 5 more inches of seat pitch. CO with 78 inches of pitch is far better than any other US airline's business product, but the rest are all in the 55-60 inch pitch range, which is enough for a good flight.
Some airlines can offer really good service but have horrible seats, while others have really good seats, but marginal service. UA is a decent cross between the two. You will get professional service and most likely arrive at your destination on time. If you really care about the long drawn out meals or attractive flight attendants, then avoid UA, but in reality these are things more valued on Anet than by most business travelers.
I agree with everyone's comments and I love flying as well, but I just don't see the need for excessive little things. I find them more annoying at times than beneficial when I want the service to go by quickly so that I can relax and go to sleep. I have flown international business and first class on many occasions with multiple airlines and am premier executive with UA. On these trips I have seen countless numbers of times when many passengers will just refuse all the extra little things in a meal service so that they can relax. I just don't see the point in getting all excited about getting a fancy plate with two pieces of lettuce on it and then having to wait 20 minutes just to get a couple of shrimp served on another expensive plate. UA has good reliable service, so you will have a good trip. Oh and enjoy the Red Carpet Club, it may not be the best, but at least it is a free addition to any international business class ticket.
If you have never designed an airplane part before, let the real designers do the work!
StevenUhl777 From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 8 months 3 weeks 5 days 8 hours ago) and read 5038 times:
Im flying London Heathrow to New York which I assume will be a 777
It will either be a 772 or 763...I believe UA has used both on the route in the past. Perhaps the slow season they downgrade to a 763? I read a trip report on the JFK-LHR segment, and the writer was on a 763.
Regardless...I've flown Business (or Connoisseur class, as UA calls/called it) albeit non-rev., through my Dad. While I truly enjoyed the experience, it was in '96, so bottom line I can't offer you a truly unbiased opinion.
THANK YOU for choosing United, and enjoy your trip and your flights! Be sure to write a detailed trip report when you get back!
Brettbrett21 From United Kingdom, joined Jun 2004, 436 posts, RR: 0
Reply 12, posted (9 years 8 months 3 weeks 5 days 5 hours ago) and read 4939 times:
Thanks for all the replies everyone.
I personally couldn't care any less about the age of flight attendants...and to critisize an airline for having mature flight attendants is well....stupid and backwards. Age means nothing when it comes to service, ability and most of all friendliness.
KaiTakFan From United States of America, joined Oct 1999, 1588 posts, RR: 6
Reply 13, posted (9 years 8 months 3 weeks 4 days 20 hours ago) and read 4825 times:
I would like to share my oppion on the matter here. I think I have a pretty solid feel for UA's business class service especially since this weds will be my 40th time crossing the Pacific Ocean in UA's C class. In comparison to other C classes I have experienced in like CX, NZ, NH, QF, UA is a solid mix.
You will be greeted at your seat by a rather nice blanket and pillow. After you are seated you will be greeted by a f/a with a choice of Champagne, Orange juice or water. Following that you will recieve your amenity kit with very nice socks (put them on right away!), and the other basics. You will also be given a nice noise reducing headset and your menu.
I must admit the food could be a bit better, but in reality I dont think there is one time I actually said... "whoa I have scraped better meals off the freeway". They have a very solid cocktail service with a nice variety of wines as well. Also in the middle of the flight, a snack bar is set up for you to get something to snack on between meal service. Fruits, candy, chips, and sandwiches are generiously supplied.
The IFE is very moderate. It could be much better, like a bigger screen and more choices of features to watch. But what UA has is more then enough to make you pleased throughout the short flight from JFK-LHR. Plus channel 9 with live ATC makes up for the lack of selection. I dont recall ever having a problem where my video set was inoperative, so that is also a bonus!
The seat is probably the main feature that keeps UA in a solid standing. Even though it is coming up on being an 8 year design, I have never seen a seat look dated except from the average ding in the arm rest here and there. The comfort level is very nice. There is nothing I enjoy more then reclining in that seat during climbout after a nice trip overseas and heading home from Sydney or Bangkok. As you may know, leg room is plentiful in C class. I think you will be more then pleased with the comfort level you will experience. Again, its no BA or CX, but hell it does the trick very well!
How about the lavs? sadly they are not what they used to be. Lotions and collogne used to be supplied in every lav before chapter 11. Orchids used to be placed on the sink counter on select flights, usually to BKK or SIN. Now the only positive is that the f/a's do a good job on keeping it stocked and clean. That is a huge plus, especially for those that have used the Y class lav during a long flight... you know those lovely pools of urine on the floor! You will not have to roll up your pant legs and change socks after a visit in C class lavs fortunately!
The final bonus for you going back to LHR is you get a priority immigration pass for being a C class pax. I imagine this is offered by many other airlines that fly to LHR, but you are generally through immigrations and on your way within 2 minutes of reaching the queue.
I hope you will enjoy what UAL will offer you on your flight. As long as your not going into the flight with false assumptions of what you may get, you will be more then happy on your flight to New York, such as I am for my flight to Singapore this week.
Cheers and enjoy your trip on United and your stay in NY!
UA777222 From United States of America, joined Dec 2003, 3348 posts, RR: 11
Reply 16, posted (9 years 8 months 3 weeks 4 days 20 hours ago) and read 4789 times:
Hate to break it to you - but I think they're right on. UA trans-atlantic, although a stellar product, can't compare to VS, BA, LH. Plain and simple.
Well they're bank accounts don't compare as well. I would say that UA's business product is quite good indeed. I was in a 777 the other day in for a few checks and was very pleased with the condition of the Business product, it was the F product that freaked me out a bit. The only diff that I could see was a bit more storage and the fact that its automatic. I mean sure there are a whole lot of things that are better but there was just too much visible ware on the product and I felt that if I paid a full fare F ticket that I would have gotten ripped.
Haven't flown the 777 in Business but the 747. The service is good and the seats are good. The only issue that I find is that its all manual. Which, for a first time business traveler, is a bit tricky to figure out. Space is good, food is good, and they normally leave a snack stand out if the flight time permits long periods of time between meals.
IL76TD From United States of America, joined Jul 2004, 289 posts, RR: 0
Reply 17, posted (9 years 8 months 3 weeks 4 days 20 hours ago) and read 4784 times:
Just finished my return trip to DXB UA IAD-FRA (777 business) and LH FRA-DXB (747 business). That makes 3 trips IAD-FRA-DXB-FRA-IAD in the last 4 months, on aircraft consisting of UA 777, UA 747, LH A343, LH 747, all in business.
I don't mind the UA business class. I haven't flown on other carriers Business, and from what I hear its pretty nice. I choose united based on mileage (star alliance) and convenience. I'm sure others are nicer, but United is fine for me. I can tell you assuredly that although similar, UA's business class beats LH's business class (old style) hands down. The seats are similar, but united has more pitch and a slightly better recline angle. Pretty much, i eat, have a baileys, take a melatonin, and sleep most of the two flights so i'm happy. I haven't been able to try to new LH business class as it isn't yet offered on the FRA-DXB route.
The only reason i enjoy the LH flight as much is that it is now a 747 and i got seat 1K for both my flights for my recent trip, and as first on LH 747's is upper deck this is the nose of the plane. This seat has to be the quietest seat on any airplane, can't hear anything in terms of plane noise (until the gear goes down, then its quite loud.
CaptainTim From Hong Kong, joined Dec 2004, 431 posts, RR: 0
Reply 18, posted (9 years 8 months 3 weeks 4 days 20 hours ago) and read 4785 times:
I'm a gold on United's mileage plus.. and i haev to say that their business class is really poor
even thoguh i have never flew on a 777 united business, i'm usually on a 747 upper deck... the seats are very typical.. (nothign great) they're not like SQ's spacebeds or even close to Virgin and BA's seats....
the PTV is pewny..and the quality is only mediocre.. however, since u're only upgrading with 35,000 miles its a good deal ^.^
also, the food is alright compared with United's economy but in compariosn with other company's food.. they suck
enjoy your flight...
Gulfstream Planeview Cockpit: "why have hundreds of buttons when a CCD does the same thing and more?"
Ozvirginuk From Australia, joined Jan 2005, 396 posts, RR: 5
Reply 19, posted (9 years 8 months 2 weeks 5 days 12 hours ago) and read 4726 times:
Don't be put off by all of the negativity. I don't think even UA pretend that their C class is the most innovative or brilliant in the sky, but it is a solid ans comfy way to ride if you are used to Y.
My partner and I used alot of mileage plus mile to upgrade to C twice last year both time flying LHR-IAD-GIG and return. The seats are very comfortable, the food out of LHR is superb (Best airline meal I have eaten) Food out of any US airport is generally substandard, less so in C class though. Service is very hit and miss though. I dont think this is a C class problem, but a general problem with US airlines. My last trip (LHR-IAD-GIG and return) was cause for me to complain about the service on one of the legs (2 of the rudest F/A ever....), but other than them I think UA are great allrounders, and hope you really enjoy your flight.
One thing though about upgrading on UA, they do "sting" you a little bit as you can only upgrade on Full Y or B class tickets, these are usually 2-3 times the price of disc Y, but still alot cheaper than buying even a 'Z' in business class.
CarbHeatIn From Ireland, joined Jun 2004, 212 posts, RR: 0
Reply 20, posted (9 years 8 months 1 week 1 day 11 hours ago) and read 4567 times:
Both Lhr-Jfk flights are now 777s. UA 905 at 1330 is operated by a London based cabin crew who are invariably local, quite young, some good-looking and generally very professional.
The 957 at 1800 is crewed by JFK based crew. JFK crew are generally accepted by UA frequent fliers (see flyertalk) to be the best US based crew.
Having flown over 40 Trans-atlantic sectors on UA F and C over the last couple of years I've really got to look forward to and subsequently enjoy my flights. The product is very consistent. Channel 9 and a few glasses of good wine is difficult to beat...
Iwok From Sweden, joined Jan 2005, 1108 posts, RR: 0
Reply 21, posted (9 years 8 months 1 week 22 hours ago) and read 4555 times:
I just had the pleasure of two flights in UA business. FRA-SFO and SFO-FRA. The first was a 777 and the second was 747 upper deck. All I can say is THE place to be is the upper deck of a 747 in business. It is so quiet and you get these great lockers on the bulkhead that let you pack all sorts of stuff in them.
Back in '99 I flew BA BOS-LHR in a 777 and that was a little better than UA. I also flew LH SFO-FRA in '03. I found the BA product to be better than both, with UA and LH about the same. UA IFE is relatively good, but it is not much better than you get in coach on the 777. The food is not bad and I like the little snack cart at the back (the Hagen Daz, nut selection and accessory kit are a real plus). UA business seats are quite good. I love the lumbar "massage" feature that takes the pain off the lower back. That and plenty of legroom and almost horizontal sleeping capability make the UA product a solid B+. So get there early, kick back in the free red Carpet club and enjoy the ride.
Zonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 22, posted (9 years 8 months 1 week 15 hours ago) and read 4547 times:
Tip: At LHR, don't use the Red Carpet Club. It is tired, frequently dirty, overcrowded, and downright poor facilties on offer. Under star alliance lounge rules, take your Business Boarding Pass to the SAS London Lounge at T3. (it may be useful to take a printout of the Awebsite page which allows this).
Enjoy arguably one of the very best, innovative and amusing Lounges avaliable, anywhere.
Fbgdavidson From United Kingdom, joined Oct 2004, 3711 posts, RR: 28
Reply 23, posted (9 years 8 months 1 week 9 hours ago) and read 4536 times:
Make sure you play the curling game upstairs
And try out the massage chairs! Go upstairs then had for the far corner...the selection of booze is better in the RCC although I find the RCC to be well fairly crap, as per standard for RCCs.
I didn't realise that with a business class ticket you could use other *A lounges. I thought was only a *A Gold privilege but I learn something new each day....if that is the case try the SQ lounge, its very quiet in the mornings. Have used it when flying UA and it was as good as empty. If the OP is interested I can put some pics of the different *A lounges in....
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey