AC848 From Canada, joined Dec 2004, 20 posts, RR: 0 Reply 2, posted (8 years 10 months 4 weeks 1 day 22 hours ago) and read 2112 times:
AC is certainly a world class airline in terms of safety, and you will be provided with a *modest* level of service, no more, no less.
It completely depends on the luck of the draw with the crew you receive. I've had AC crews who were extremely friendly and provided an excellent level of service. I've also experienced rude AC flight attendants that definitely rubbed me (and fellow passengers) the wrong way.
In terms of safety, I definitely place AC right up there with any other reputable international airline (BA, QF, SQ, CX, NZ, etc.), but not in terms of service.
Don't expect any PTV's in the 763 or 333, at least, there were none installed when I flew on each of those respective types late last year.
DO expect a safe flight with a decent seat pitch, an okay meal, and some mediocre IFE. All the best, and enjoy YYZ - it's a great city!