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Business Class On Air New Zealand  
User currently offlineJakbar From United States of America, joined Oct 2003, 442 posts, RR: 24
Posted (9 years 8 months 2 days ago) and read 7757 times:

In October, I'll be flying SYD-AKL on an Air New Zealand 763, and then AKL-LAX on a Air New Zealand 744...both segments in business class. How's the business class product (i.e., seats, service, etc.) on those planes? I heard they were refurbishing the 744s to upgrade the business class seats, but I'm not sure when that was/is supposed to happen. If this has not happened yet, how likely is it that when I fly in October the 744 will have new/old business class seats? I remember hearing that there was supposed to be a big difference between the two.

Thanks...

Josh

24 replies: All unread, jump to last
 
User currently offlineIntheknow From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 8 months 1 day 23 hours ago) and read 7704 times:

ANZ have paid millions to use the design of our (VS) Upper Class Suite. Dont know if they plan to use it in First or Business though.

Cheers

ITK


User currently onlineZKSUJ From New Zealand, joined May 2004, 7106 posts, RR: 11
Reply 2, posted (9 years 8 months 1 day 23 hours ago) and read 7689 times:

NZ will not have first class when the new product arrives. It will be Business, Executive Economy and Economy. The VS seats will be in Business as far as I know. By october you will have a chance of getting the new product but I don't think the whole 744 fleet will be refurbished before that time.
Try contacting a couple of the other NZ members opn A.NET, they will have a far better than I do. And I do not think the aircraft roster will be out for that time yet so finding out which AC you have will be a bit soon.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9634 posts, RR: 52
Reply 3, posted (9 years 8 months 1 day 21 hours ago) and read 7632 times:

Well on the 763 you will definitely get the older style business class seats. They aren't that bad, but not great either and feature the following:

1. The winged headrest offers vertical adjustment for the comfort and support of taller travellers.

2. The lumbar support adds comfort to the lower back.

3. The seat reclines to a full 60 degrees.

4. The adjustable footrest has a large area for foot support.

The pitch is only 50 inches, so it is a little less then standard, but is by no means bad. I have found it comfortable enough to sleep in. On the 767s though it is a little narrow. The 767s are not as nice as the 747s. They only feature 32 inch pitch in economy compared to 34 inches on the 747s. You do get the most standard of PTVs. It will play some movies and shows in a cycle format. Not as good as it could be, but pretty standard. The new seat will be amazing compared to the current product. The removal of first class is fine since the new seat is probably going to be better then the current first class which is fully manual, not completely flat and has a small PTV. It is one of the worst international first class seats on the market and is very outdated.

The place were NZ excels is in service. The food is usually very good and well presented. The service by the cabin crew is second to none (including SQ) in my opinion. There is something about that friendly attitude that residents of New Zealand have that makes it great. Also NZ still staffs its planes well enough so that you get the good service.

Others have/will comment on the chances of getting the new seats. I personally would expect the old stuff, but you could always check yourself by looking if first class is available on your flights near to the time of travel since the newly configured planes won't have it. Overall you should enjoy NZ as they are a great airline.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineJakbar From United States of America, joined Oct 2003, 442 posts, RR: 24
Reply 4, posted (9 years 8 months 1 day 20 hours ago) and read 7597 times:

I've consistently heard great things about NZ's service, and I am very much looking forward to that, especially on the long AKL-LAX flight.

With respect to the new seats, I guess the only thing I can hope for now is that someone with first-hand knowledge of NZ's rollout schedule for the refurbished 744s can chime in here. How soon before my flight would I be able to find out if the specific 744 assigned to my flight has the new seats? My guess is that this will likely be measured in days, not weeks (and most certainly not months).

Thanks for the responses so far.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9634 posts, RR: 52
Reply 5, posted (9 years 8 months 1 day 20 hours ago) and read 7585 times:

It would definitely be more than a few days before since the new planes do not have the same number of business and first class seats. You can't sell first class on a plane that doesn't have it. As for when they are rolling out the schedule, I don't know. However rumors are going around that SFO-AKL and LAX-CHC will be early routes to get it, but that could be because they are likely to switch to the new 777s coming online soon.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineJakbar From United States of America, joined Oct 2003, 442 posts, RR: 24
Reply 6, posted (9 years 8 months 1 day 20 hours ago) and read 7564 times:

Thanks, RoseFlyer. SFO-AKL and LAX-CHC don't help me much, so I'll remain hopeful. AKL-LAX is such a premium route, you'd think that would be among the first to get the refurbished aircraft.

I actually just went to NZ's website and tried to select AKL-LAX in first class for my date of travel, and it automatically gave me Business and Coach as the only two options. So, either this means that First is sold-out, or that this flight will indeed have the newer seats. Keeping my fingers crossed!


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9634 posts, RR: 52
Reply 7, posted (9 years 8 months 1 day 18 hours ago) and read 7529 times:

I have never seen first class on an NZ flight actually sell out, so I doubt that is the case. Anyways it could be that they don't want to put the new 744s on the AKL-LAX-LHR route until they have enough planes to operate the route daily with the newly configured planes. That route requires 3 planes (I think) which is why the new 744s could go to SFO-AKL or LAX-CHC since those routes do not necessarily operate daily, and only need 1 plane, so they could have an easier time selling the flights. Of course this is all speculation on my part from what I have read here and from other sources recently.


If you have never designed an airplane part before, let the real designers do the work!
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 8, posted (9 years 8 months 1 day 18 hours ago) and read 7489 times:

Here is the refit schedule for the 744s

ZK-SUI 10 Jun 2005
ZK-SUJ 19 Jul 2005
ZK-NBW 11 Sep 2005
ZK-NBV 16 Oct 2005
ZK-NBT 20 Nov 2005
ZK-NBS 20 Dec 2005
ZK-NBU 08 Feb 2006

I too will be travelling in J LHR LAX AKL SYD in late October so I think the chances are pretty good for a refitted 744. I am pretty sure NZ1 & NZ2 will be the first flights to get the new refiitted 744.

Remember, also, the 777s arrives on September





Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineGasman From New Zealand, joined Mar 2004, 862 posts, RR: 0
Reply 9, posted (9 years 8 months 1 day 18 hours ago) and read 7470 times:

Speaking of the 777s, are there any schedules out for those yet? Their arrival is only about 8 months away...................

User currently offlineJakbar From United States of America, joined Oct 2003, 442 posts, RR: 24
Reply 10, posted (9 years 8 months 1 day 17 hours ago) and read 7459 times:

767er....thanks so much for the schedule!

I'll be flying on NZ6 AKL-LAX, so I'll keep my fingers crossed. By the time I fly, they will have already rolled out 4 of the 744s with the refurbishments.

I hadn't considered this before, but is there a possibility that my flight will be switched to a 777? I am not sure I have heard where they intend to use these new planes. In any event, is the 777 going to be equipped with the new style of business class seats?

Those 777s are going to be beautiful, photogenic aircraft! I'll be spending a day at AKL doing some photography while on my trip, so I hope I get the opportunity to get a nice shot of one of them.


User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 11, posted (9 years 8 months 1 day 17 hours ago) and read 7449 times:

Jakbar

From what I can gather, the 777s will be used in September on Trans Tasman for Crew familiarisation then AKL SFO from October.

It is highly unlikely they will be used on AKL - LAX.

BTW As was mentioned previously. the service on Air New Zealand is just superb - you will not be disappointed. It is consistently above average - better than Qantas who can be very inconsistent. We won't even mention UA!



Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 12, posted (9 years 8 months 1 day 17 hours ago) and read 7418 times:

Hi Jakbar,

First Class is no longer available for sale - flights after the first refitted 747 rolls out will simply seat Business Class passengers in the old F seats.
This was decided upon to avoid the hassle of passengers getting disappointed in the case of an aircraft substitution.

The refitted 747s will first be going to SFO in June, then the NZ2 AKL-LAX-LHR service in around November. So the changes of you getting a reconfigured 747 on NZ6 in October is minimal. However, call Air NZ and see if you can request a seat in row 1-3 (which will be the old F seats). They may be blocked off until checkin, however - so if they are, make sure you ask when you get to the airport! Because you're checking in at MEL, you'll be checking in before most of the NZ6 passengers, so you may get lucky!



-
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 13, posted (9 years 8 months 1 day 16 hours ago) and read 7377 times:

TG 992

With the 777s going on line to SFO in October surely the refitted 744s will be used on NZ1 & 2 prior to November!

Mind you, its early days yet so we shall have to wait and see.


Cheers



Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineThe Coachman From Australia, joined Apr 2001, 1429 posts, RR: 0
Reply 14, posted (9 years 8 months 1 day 12 hours ago) and read 7283 times:

You need 3 x B744's to operate a daily AKL-LAX service, if one of the upgraded ones goes tech, then you may not get it, wouldn't get the hopes up  Smile


M88, 722, 732, 733, 734, 73G, 73H, 742, 743, 744, 752, 762, 763, 772, 773, 77W, 320, 332, 333, 345, 388, DH8, SF3 - want
User currently offlineZK-NBT From New Zealand, joined Oct 2000, 5331 posts, RR: 11
Reply 15, posted (9 years 8 months 1 day 11 hours ago) and read 7265 times:

AKL-LAX requires 2 aircraft, AKL-LAX-LHR requires 3 for a daily service!

If 767er's rollout schedule is correct then you may have a chance IMO since by then AKL-LAX-LHR may or may not have the upgraded aircraft and SFO may or may not have changed to a 777, so that will leave 1 aircraft over, since NRT will be the last route to get the upgraded 744's.


User currently offlineGasman From New Zealand, joined Mar 2004, 862 posts, RR: 0
Reply 16, posted (9 years 8 months 1 day 11 hours ago) and read 7229 times:

I fly on Air NZ business class fairly regulary. While it's true that the current "product" in terms of seating & entertainment is no longer cutting edge; this is more than compensated for by the excellent service and generally absolutely stellar menu. These things are far more important to me than how many channels my PTV has.

User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Reply 17, posted (9 years 8 months 1 day 10 hours ago) and read 7215 times:

I;ve just returned from LHR-LAX-AKL CHC-LAX-LHR.

While i would echo the service elements on the LAX-NZ routes (well, CHC-LAX, NZ1 was delayed so i was moved to Qantas LAX-AKL! (good servce, ok food, very uncomfortable seats)) in C, the service from the London based crews falls far short of the NZ based crews- regardless of the interior overhaul, it remains NZ's biggest problem, imho.

The food is noticeable better out of NZ too- LAX food was ok, London food average.



User currently offlineNz1 From New Zealand, joined May 2004, 2265 posts, RR: 25
Reply 18, posted (9 years 8 months 8 hours ago) and read 7028 times:
AIRLINERS.NET CREW
FORUM MODERATOR

However rumors are going around that SFO-AKL and LAX-CHC will be early routes to get it, but that could be because they are likely to switch to the new 777s coming online soon

AKL-SFO will be 1st to get upgraded 744 before being switched to daily 777 from November. ZK-SUI comes in for it's D check and upgrade on 3rd May, rolling out on 17 June, according to my current plan.

The 1st 2 777's ZK-OKA and OKB will be flying double daily AKL-SYD-AKL and AKL-BNE-AKL flights for 4-6 weeks initially, for crew training.

As TG992 has said, NZ1/2 will be next with upgraded 744 after SFO. CHC-LAX will change to daily 772 also.

There are still 1 or 2 suprises in the wings, but I am not allowed to tell you yet.

NZ1


User currently offlineEdina From United Kingdom, joined Jul 2003, 745 posts, RR: 9
Reply 19, posted (9 years 8 months 8 hours ago) and read 7007 times:

NZ only crew their LHR-LAX flights with 11-12 cabin crew on the 3 class 747-400, so whilst they might not meet the same standards as their AKL based colleagues, they still do an amazing job considering NZs reputation, and that carriers like BA/AF/QF etc crew their -400s with 14-16 cabin crew, and carriers like SQ/VS have up to 18-19.

NZs AKL based crews are very anti the LHR base, and morale is low at LHR, with many leaving to join BA (as they are recruiting heavily at the moment), JL- LHR base or the new QF LHR base.



Worked on - Caravelle Mercure A300 A320 F27 SD3-60 BAe146 747-100/200/400 DC10-30 767 777 737-400 757 A319 A321
User currently offlinePlaneSmart From New Zealand, joined Dec 2004, 925 posts, RR: 0
Reply 20, posted (9 years 8 months 8 hours ago) and read 7004 times:

As a regular, i agree in general with Gasman & Zonky.

The entertainment is well overdue for an upgrade, but when just about everything else is excellent..........

For those of you have never flown on Air NZ, especially those used to USA-based airline standards of international service, you are in for a very pleasant surprise.


User currently offlineMotorhussy From New Zealand, joined Mar 2000, 3203 posts, RR: 9
Reply 21, posted (9 years 8 months 6 hours ago) and read 6969 times:

The on board crew really care about their passengers' experience and it shows in all classes (well don't know about first, but I'm assuming so).

Can't wait for the new business class fit-out, just wish they'd start a codeshare with Varig as I'm off to South America soon and that new flat bed would be great while grazing past Antarctica. Lan-Chile it is then!

MH



come visit the south pacific
User currently offlineSunriseValley From Canada, joined Jul 2004, 4982 posts, RR: 5
Reply 22, posted (9 years 7 months 4 weeks 1 day 16 hours ago) and read 6825 times:

So what will the seating plan look like in the newly configured -400s? and
TG992...what date in June? I am flying AKL-SFO on June 1.


User currently offlineZK-NBT From New Zealand, joined Oct 2000, 5331 posts, RR: 11
Reply 23, posted (9 years 7 months 4 weeks 1 day 12 hours ago) and read 6815 times:

The 744's will be

46J
23Y+
324Y

So it seems Nz1 according to your info that both SFO and CHC-LAX will go daily.


User currently offlineQantas077 From Australia, joined Jan 2004, 5855 posts, RR: 39
Reply 24, posted (9 years 7 months 4 weeks 1 day 9 hours ago) and read 6819 times:

hey Josh,
when are you due in Sydney mate? and why aren't you taking the flying kangaroo? i'll try to come over to Sydney if you intend to spot there! also, have you had any experience with UA business class product on coast to coast US service and any international on the 744?

i'm leaving you guys on UA for SYD on UA in J class all the way to Sydney in may!  Smile



a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
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