PanAmerican From Germany, joined Oct 2003, 384 posts, RR: 5 Posted (8 years 10 months 2 weeks 3 days 15 hours ago) and read 2013 times:
what's your opinion on online booking systems from the airlines? Have you used them? If so, what are your experiences? Do you like it or not? What airlines have good/bad systems? Has it made your life any easier?
I must say that I have used a few and I am really positively surprised. They were mostly very informative, easy to use, up to date and cheaper than any travel agency. Now I have only used the systems of LH, FR, AZ and KL so far but I am sure there are complicated ones out there where you're better off not using them. Also, dubious charges that add at the end of the booking process are really weird, e.g. Ryanair's credit card fee.
Fbgdavidson From United Kingdom, joined Oct 2004, 3691 posts, RR: 29 Reply 2, posted (8 years 10 months 2 weeks 3 days 11 hours ago) and read 1983 times:
BA one is pretty decent for reasons mentioned by Geoff, I think that is a really good feature. If you want to book anything more than a simple return ticket or open jaw you have to call them incurring a fee
I think AA is really good and also Expedia. LH is rubbish, especially for booking award tickets
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
Tobi3334 From Germany, joined Sep 2004, 146 posts, RR: 3 Reply 3, posted (8 years 10 months 2 weeks 3 days 9 hours ago) and read 1975 times:
recently I booked two flights at BA an AA. Both offer a great internet service. But AA didn't offer a printable e-ticket for germany ... you get a reservation number and have to pick up the e-ticket at an agent.
I think it is great when you can choose your own seats at the seatmap. AA and BA offer this service and you can change as often as you want.
This was the first time I booked a flight direct at the airline ... does all airlines offer this possibility?
Embraer145 From Netherlands, joined Feb 2001, 311 posts, RR: 13 Reply 4, posted (8 years 10 months 2 weeks 3 days 9 hours ago) and read 1972 times:
Just booked a KLM flight to Madrid today. Works perfect. This friday I can check in via the normal desk, via the E-ticket poles in the departure hall or at home behind my computer. You can select your seat at home.
PanAmerican From Germany, joined Oct 2003, 384 posts, RR: 5 Reply 6, posted (8 years 10 months 2 weeks 3 days 8 hours ago) and read 1968 times:
Well, the feature of choosing your seat definitely sounds cool. I wonder why others don't think of such a thing. Mostly I have only been asked whether I want a window or an aisle.
A thing I noticed when booking online with AZ is that they don't even thank you for booking. That was fairly rude I think. With no word do they mention anything like that. Also, there was no way to enter a SkyMiles number or anything like that.