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My First Time On Continental Airlines  
User currently offlineJetSOUTHEAST From , joined Dec 1969, posts, RR:
Posted (9 years 4 months 3 weeks 6 days 1 hour ago) and read 4336 times:

How is the service on Continental? I booked a NWA ticket to MKE and 2 of my flights are on Continental 737-500's in Coach, MSP-IAH-GPT. I hear CO is a step above NWA on quality of service, etc, and I am excited to see what their product is like.

18 replies: All unread, jump to last
 
User currently offlineRamerinianAir From United States of America, joined Nov 2003, 1486 posts, RR: 0
Reply 1, posted (9 years 4 months 3 weeks 6 days ago) and read 4282 times:

JetSE,
Unfortunately you are on the least desirable jet in the fleet. Although none of them are ratty or mistreated, the 735's aren't quite as good as some of their other A/C. Some A/C have the new slider Y seat and other have great IFE systems. I take it that your CO segments are the IAH-GPT flights. These segments are only an hour and a half so the service won't be extravagant. You will get a full can of beverage and some pretzels. There will not be any entertainment though. The publish a nice magazine and the F/As are for the most part, attentive and on the ball. CO is always ontime and courteous to me. You will enjoy their superior product even though you are on a 735.
SR
EDIT: I forgot . . .NW has no IFE so this won't be a big deal! CO's friendly staff and service will please you.

[Edited 2005-04-07 06:50:46]


W N = my Worst Nightmare!!!!!
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5771 posts, RR: 11
Reply 2, posted (9 years 4 months 3 weeks 6 days ago) and read 4237 times:

I like Conti a lot. Enough, in fact, to change from the AAdvantage program to the OnePass club.
One thing I appreciate is their nice fleet. Legroom is about average at 31". That's pretty typical.
I have come to appreciate that their planes are CLEAN.

While the 737-500 is the new dog of the fleet (since the MD-80s were retired in January... loved those planes, the Mad Dogs...), I think you'll still find it to be a good aircraft. Short and light, it's the quickest of the second-gen 737s.
I also believe that Continental has retrofitted them with larger overhead bins. That's a plus.

Other than that, it'll probably be pretty boring. Just a standard 3x3 cabin, plain ol' 737 ride. But hey, at least the windows are larger than anything Airbus has come up with!

I like IAH... especially the new terminal E. Okay, actually, the rest of the place is ghetto. I got yelled at by Houstonians when I reported that in my trip report (do a search for my username in the trip reports... I think I made one for my January MD-80 flights to Houston). But, no matter what they say, I still think IAH is kinda ghetto. Until you walk into terminal E.

Have a great trip, and give us a good long report comparing CO to NW. What are your travel dates?


User currently offlineCO737800 From Canada, joined Dec 2003, 545 posts, RR: 1
Reply 3, posted (9 years 4 months 3 weeks 6 days ago) and read 4225 times:

I was just on a 737-500 from Houston to Monterrey and they are looking old and its not as good as the 737-800 but they still have the great service and still treat the customers very well. I have been flying them for 3 years not and make only about 2 or 3 flights per year on them from YVR-MTY and the odd Vegas stop over and have had nothing but great service with them.

User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 4, posted (9 years 4 months 3 weeks 5 days 19 hours ago) and read 4159 times:
Support Airliners.net - become a First Class Member!

SR- Since when dd the 735s have any form of IFE at all?

JBLU


User currently offlineThomasphoto60 From United States of America, joined Jan 2000, 3940 posts, RR: 22
Reply 5, posted (9 years 4 months 3 weeks 5 days 18 hours ago) and read 4123 times:

Quoting AA737-823 (Reply 2):
But, no matter what they say, I still think IAH is kinda ghetto.

Seeing that you are from DFW, thats kinda like "the pot callin the kettle black", eh chief?

Thomas



"Show me the Braniffs"
User currently offlineCOfaninBOS From United States of America, joined May 2004, 287 posts, RR: 0
Reply 6, posted (9 years 4 months 3 weeks 5 days 15 hours ago) and read 4035 times:

Why is IAH ghetto?

Terminal E is beautiful. Terminal C is getting a total rehaul and the last time I was there, the entire North Concourse of C had been completed. The carpet was replaced with the same flooring that's in E, skylights had been added, and the entire space had been enlarged allowing for more retail options. When the Southside is completed, IAH will be a wonderful airport, considering A and B have already been redone, a TerminaLink has been built and expanded, there's a new FIS facility, and underground subway connecting all terminals, a relatively new Terminal D, and a new rental car facility that is a gem... especially since it got rid of hundreds of shuttle buses and the pollution they cause.


User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 7, posted (9 years 4 months 3 weeks 5 days 15 hours ago) and read 4026 times:

Well, having taken my first two NWA flights this morning from LGA-DTW-CMH (A320/DC9-50), I'll take Continental over them anyday.

NWA has to have the rudest, most unprofessional service I have ever experienced. Continental, is much nicer.



Some see lines, others see between the lines.
User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 8, posted (9 years 4 months 3 weeks 5 days 14 hours ago) and read 4008 times:

Quoting Alitalia744 (Reply 7):
Well, having taken my first two NWA flights this morning from LGA-DTW-CMH (A320/DC9-50), I'll take Continental over them anyday.

NWA has to have the rudest, most unprofessional service I have ever experienced. Continental, is much nicer.

How many times have you flown NW? Once? I have flown on them on over 68 segments in the last year and a half and have yet to experience the "rudest, most unprofessional service".

So tell me exactly why your trip on NW didn't go exactly as planned...please.

XJR



Look ma' no hands!
User currently offlineEjmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 9, posted (9 years 4 months 3 weeks 5 days 14 hours ago) and read 3992 times:

I fly NW quite a bit, mainly on flights operated by MEM based flight crews. I've only had one flight where the service was indifferent, or sligtly less than indifferent. However, it was at 6:30 am the day after christmas, so I doubt that anyone, including the pax, were functioning really well. Otherwise, the MEM based crews, either on XJ, Pinnacle, or mainline have all been cordial. However, I do think that COex attendents are better than Pinnacle attendents, at least in my limited experience with COex. I have never flown CO mainline.

As far as gate agents go, the MEM ones are ok. The OKC gate agents are great, and most every outstation i've been to has good gate agents. I often ask to get moved to exit row seating if available, (I'm not eliete so i can't reserve them when i book or check in online), and they always do it without the "please don't bother me" attitude many gate agents have.

[Edited 2005-04-07 17:02:19]


"If the facts do not conform to the theory, they will have to be disposed of"
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 10, posted (9 years 4 months 3 weeks 5 days 14 hours ago) and read 3949 times:

Quoting XJRamper (Reply 8):
How many times have you flown NW? Once? I have flown on them on over 68 segments in the last year and a half and have yet to experience the "rudest, most unprofessional service".

So tell me exactly why your trip on NW didn't go exactly as planned...please.

Yes, I flew them once. Today, two flights. I was stating, in my opinion, that I had the worst flight experience from a service/FA standpoint. I have nothing against NWA if that's your preference, I was just stating that it didn't work out for me.

Boarding in LGA, there was no greeting as the FA's were busy talking. There was no assistance to passengers during boarding, FAs were indifferent to passengers during the flight, and a few of us could hear the FA's bitching about the passengers.

Arrival was on-time into DTW so the flight itself was fine. The A320 we were on had some issues - broken seats, FA call/Light button panels fell off, etc. But thats part of normal wear and tear.

The DC-9-50 was in nice shape inside for a 32 year old A/C. FAs again were indifferent and service was bare if any. Granted it was a 30 minute trip. One FA spent the entire trip (including boarding) seated in an empty seat with some customers.

Overall, it just seemed as tho the employees were indifferent. Again, I don't want to dog NWA if you love it, it just wasn't for me.

My carrier of choice is Delta. Many people don't like Delta, so its just a matter of opinion...



Some see lines, others see between the lines.
User currently offline777STL From United States of America, joined Dec 2004, 3619 posts, RR: 3
Reply 11, posted (9 years 4 months 3 weeks 5 days 14 hours ago) and read 3927 times:

I thought IAH was nice when I was there in 2004.

If you want ghetto, try STL...

-77



PHX based
User currently offlineUAalltheway From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 4 months 3 weeks 5 days 8 hours ago) and read 3899 times:

Ahh... the 735's pretty good. You should have a pretty good time on CO. I recently flew on their 737-900. It's one of the greatest a/c in the fleet!  Smile

User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 13, posted (9 years 4 months 3 weeks 5 days 6 hours ago) and read 3881 times:

I am a skyteam alliance customer. I am gold medallian with the Skymiles program, however, I very frequently fly other airlines in that particular agreement more often than I do on DL. One thing that really bothers me is that people on and off a.net make brash decisions and make judgements about that particular airline, even though they have limited experience with them.

XJR



Look ma' no hands!
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 14, posted (9 years 4 months 3 weeks 5 days 2 hours ago) and read 3870 times:

Quoting XJRamper (Reply 13):
am a skyteam alliance customer. I am gold medallian with the Skymiles program, however, I very frequently fly other airlines in that particular agreement more often than I do on DL. One thing that really bothers me is that people on and off a.net make brash decisions and make judgements about that particular airline, even though they have limited experience with them.

XJR

Dude chill the Fu*K out. DId i insult you directly? No! I just said I had a bad experience with NWA! So what? relax. If you had bad experience with Delta, I wouldn't be down your throat or losing sleep.

Jesus.



Some see lines, others see between the lines.
User currently offlineSkywatch From United States of America, joined Mar 2005, 923 posts, RR: 5
Reply 15, posted (9 years 4 months 3 weeks 1 hour ago) and read 3819 times:

I have flown CO a few times, and, since I like flying, I enjoyed it. Coach class had good service too. However, I am not a big fan of the IAH terminal(although every little bit of it was under construction when I was there!). The safety video F/A's kind of frieked me out too!


------Forever Watchin' The Sky------
User currently offlineUaalltheway From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 4 months 6 days 5 hours ago) and read 3728 times:

CO is a great airline, and you should have a good flight. On the downside- you are in fact on one of the most undesierable aircraft in the fleet. A 739 would've been better- but you'll still have a good flight. :p  Smile

User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 21
Reply 17, posted (9 years 4 months 6 days 5 hours ago) and read 3725 times:

SITE SEARCH | CONTACT US | HELP





Home > About Continental > Profile > Awards


Awards


Awards for International Service


Best Airline for Flights to Western Europe
Executive Travel Magazine's 2004 Best in Executive Travel Awards (September 2004)

Best Airline for Flights to Mexico
Executive Travel Magazine's 2004 Best in Executive Travel Awards (September 2004)

No. 1 U.S.-based Airline
Nikkei Business Magazine survey (December 2003)

Best Transatlantic Airline
2001 OAG Airline of the Year Awards (February 2001)

Top International Airline
National Airline Quality Rating Study (April 2000)

Best Foreign-flag Carrier to North America
Nikkei Business Magazine survey (December 1999)

Top Airline to North America
Travel Trade Gazette Europa (March 1999)

Awards for BusinessFirst Service


Best Executive/Business Class
2003 and 2004 OAG Airline of the Year Awards

Best Business Class among U.S. airlines, scoring 23 out of 25 stars for amenities and service
Business Traveler (September 2003)

Best Transatlantic and Transpacific Business Class among U.S. airlines
Conde Nast Traveler (October 2002)

Best Short Haul Executive/Business Class
2001 OAG Airline of the Year Awards (February 2001)

Best Long Haul Executive/Business Class
2001 OAG Airline of the Year Awards (February 2001)

Best U.S. Airline for Business Travel
SmartMoney (February 2000)

Best Business Class among U.S. airlines; 14 of 16 stars for seats, service, food and entertainment
Wall Street Journal, "Coffee, Tea or Massage" (November 6, 1998)

Awards for Workplace, Management & Operations




George Bush Intercontinental Terminal E: "Best Airport Project of 2004"
Texas Construction magazine (December 2004)

Corporate Diversity Honor Roll
Latin Business Magazine (Summer/Fall 2004)

Airline of the Year
2004 OAG Airline of the Year Awards (May 2004)

Best Airline Based in North America
2004, 2001 OAG Airline of the Year Awards (May 2004, February 2001)

No. 45 Most Admired Global Company
FORTUNE magazine (March 2003)

No. 2 Most Admired U.S. Airline
FORTUNE magazine (March 2004)

No. 2 Most Admired Global Airline
FORTUNE magazine (March 2003)

100 Best Companies to Work For (No. 62)
FORTUNE magazine (January 2004)

Most Opportunities for Hispanics
Hispanic magazine (January/February 2004)

Training Top 100
Training Magazine (February 2004)

Airline of the Year
Air Transport World (2001 and 1996)

No. 1 On-time Performance in 2000
U.S. Department of Transportation

No. 1 Best Managed U.S-based Global Airline
Aviation Week & Space Technology (June 2001)

"Best Airline in the U.S."
FORTUNE magazine (December 22, 1999)


Awards for Customer Service & Marketing




No. 1 in Customer Satisfaction
Frequent Flyer/J.D. Power & Associates (May 2000), for short
and long distance flights

No. 1 in Customer Service
SmartMoney Customer Service Awards (July 2001)

No. 1 Web site
Forrester PowerRankings (August 2000); NPD New Media
Services for easy navigation and organization of info.
(August 2000); Freddie Awards from InsideFlyer (April 2001)

No. 1 Airline Innovator of Info. Technology and
No. 2 out of 500 companies
InformationWeek 500 List (December 2001)

Best Frequent Flyer Program - Long Haul
Travelchannel (February 2004)

Best Frequent Flyer Program
2001 OAG Airline of the Year Awards (February 2001)

OnePass
Program of the Year
Best Elite-Level Program*
Best Award
InsideFlyer's Freddie Awards (April 2001)
*InsideFlyer's Freddie Awards (April 2001) and (April 2002)

Best Ground Services – Long Haul
Travelchannel (April 2004)

No. 1 in Customer Loyalty
Brand Keys Survey, NY-based research firm

Liberty International Terminal C
No. 1 New York City-area Airport
Best Gate Experience
Best Concessions
Port Authority of New York and New Jersey customer survey (2002)

Liberty International Terminal C
Best Concession Program Design
Best Overall Concession Program
Most Unique Services
Airport Revenue News Best Concessions Poll (2004)

Liberty International Terminal C
Best Retail/Specialty Program
Airport Council International-North America (May 2002)

2002 Business in the Arts Award
Business Community for the Arts/Forbes (October 2002)



Airliners.net of the Future
User currently offlineZrs70 From United States of America, joined Dec 2000, 3165 posts, RR: 9
Reply 18, posted (9 years 4 months 5 days 8 hours ago) and read 3704 times:

Quoting Alitalia744 (Reply 10):
and service was bare if any. Granted it was a 30 minute trip.

Let me ask.... What service would you have expected?



14 year airliners.net vet! 2000-2013
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