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Alitalia's On Board Service EZE-MXP?  
User currently offlineKavanagh From Chile, joined Nov 2000, 127 posts, RR: 0
Posted (9 years 4 months 2 weeks 5 days 23 hours ago) and read 6741 times:

hey guys!

Am planning a one-way trip to Italy in october, from SCL to attend a master.
One route am consider ir SCL-EZE-MXP. SCL-EZE on LanChile and EZE-MXP on Alitalia 777. But i would like to know what about alitalis´on board service? the 777 has ptv´s? video on demand? personal enterntainment? and what about the f/a?

chau.....

26 replies: All unread, showing first 25:
 
User currently offlineHardiwv From Brazil, joined Oct 2004, 8780 posts, RR: 50
Reply 1, posted (9 years 4 months 2 weeks 5 days 16 hours ago) and read 6664 times:

Quoting Kavanagh (Thread starter):
But i would like to know what about alitalis´on board service? the 777 has ptv´s? video on demand? personal enterntainment? and what about the f/a?

AZ's services to EZE and GRU with the B777 are excellent, all seats have PTVs, on board food is great, and the overall quality you could expect from flying a B777, which is the top product in the market nowadays.

Note that AZ's routes to EZE and GRU are as follows: 5 x week to/from MXP and 2 x week to/from FCO. You can expect loads about +90% on these flights.

Rgs,


User currently offlineSQ773 From Spain, joined Apr 2005, 197 posts, RR: 0
Reply 2, posted (9 years 4 months 2 weeks 5 days 16 hours ago) and read 6643 times:

Quoting Kavanagh (Thread starter):
and what about the f/a?

Well, that is another point. IMO , and as for what I have heard from companions that have flown from EZE to MXP, the service on AZ is quite bad, being the FA often unpollite and the service below "normal " levels for such a big Airline.

In your place , I´d rather fly LH on their georgeous A346 or LAN via MAD. ( which by the way offer e3xcellent service on intercon flights )

bye
mq


User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4511 posts, RR: 53
Reply 3, posted (9 years 4 months 2 weeks 5 days 15 hours ago) and read 6632 times:

Quoting SQ773 (Reply 2):
georgeous A346

While I can understand that A346 vs 777 might be a matter of opinion...but surely staring at an empty hole in the seat in front of you is not:


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My vote is for the AZ 772, hands down!



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineLima From Argentina, joined May 1999, 1122 posts, RR: 14
Reply 4, posted (9 years 4 months 2 weeks 5 days 15 hours ago) and read 6615 times:

Hello Kavanagh,

I flew once the route and had a very good experience. Despite the bad service reputation I had a good impression. Food was better than competitors and F/A correct. It is a "latin" service concept, some F/A were very friendly naturally, others just doing their job by the book only that.

You go to Bocconi?


User currently offlineHardiwv From Brazil, joined Oct 2004, 8780 posts, RR: 50
Reply 5, posted (9 years 4 months 2 weeks 5 days 14 hours ago) and read 6587 times:

Quoting Lima (Reply 4):
It is a "latin" service concept, some F/A were very friendly naturally, others just doing their job by the book only that.

As Sebastian stated, you can expect a "latin" service on board AZ - something I personally like, much better that the Asian subservience.

As I said, AZ B777 is great, and I consider it a top quality product in the market.

One tip for you: you may book you trip SCL-GRU-MXP with a RG ticket but flying AZ on the GRU-MXP leg (this because RG has a full codeshare with AZ on this route). Of couse, I would avoid by all means the RG GRU-MXP daily service with their horrible MD-11.

This would be your flight schedule:

RG 8923 SCL 07:00 - GRU 11:45 Non-stop
B737-800
RG 7200 GRU 15:05 - MXP 07:15 +1 day(s) Non-stop
B777-200

Total flight time: 18h15min.

Rgs,


User currently offlineSQ773 From Spain, joined Apr 2005, 197 posts, RR: 0
Reply 6, posted (9 years 4 months 2 weeks 5 days 12 hours ago) and read 6538 times:

Quoting AirxLiban (Reply 3):
While I can understand that A346 vs 777 might be a matter of opinion...but surely staring at an empty hole in the seat in front of you is not:

Hi AirxLiban

I prefer the 772 over the 346 without any doubt... What I meant is that I´d rather fly on a DC- 9 from SCL to MXP but well attended and with fine staff than on the glorious 777. AZ is not going to see a penny from my pocket...

The have to learn so much ! And they have had time to.


User currently offlineKavanagh From Chile, joined Nov 2000, 127 posts, RR: 0
Reply 7, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 6455 times:

Thanks you all!
I really appreciate your suggestions and answers.

Quoting SQ773 (Reply 2):
In your place , I´d rather fly LH on their georgeous A346 or LAN via MAD. ( which by the way offer e3xcellent service on intercon flights )

of course my first option would be Lan Chile via MAD and connecting some IBERIA flight at the new Barajas (hope be ready soon). Two reasons for that, first: am a LANPASS member, second: i just think LanChile is one of the top airlines in the region. LH Lufthansa is an option but i just dont like it. Anyhow, ALITALIA´S option is cheap and never being on a 777, so thats important to me. And SKYTEAM it seems better than star alliance and being in Italy i´ve plans to flight to the States and another cities within Europe...

Quoting Lima (Reply 4):
You go to Bocconi?

No, LIMA, I´ll attend either Politecnico di Milano or IUAV at Venice. But I´ve relatives at MXP, so no matter what city I´ll study in, my arrival terminal IS MXP.

Quoting Hardiwv (Reply 5):
One tip for you: you may book you trip SCL-GRU-MXP with a RG ticket but flying AZ on the GRU-MXP leg (this because RG has a full codeshare with AZ on this route). Of couse, I would avoid by all means the RG GRU-MXP daily service with their horrible MD-11.

Thanks for your tip! But am considering EZE because I would be able to make an stop over in order to do some shopping and I love Buenos Aires very much, so a day in that city is a must.


Well..... ALITALIA is my option then!!!!! a new airline and a new aircraft for my list...Thanks again!!!!

Chau


User currently offlineUdo From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 6435 times:

Quoting SQ773 (Reply 2):
In your place , I´d rather fly LH on their georgeous A346 or LAN via MAD. ( which by the way offer e3xcellent service on intercon flights )

Apart from the A346 there's nothing really special about LH's operation to SCL. Ancient IFE, bad seat pitch and getting nice F/As is a question of luck only.

Quoting AirxLiban (Reply 3):
My vote is for the AZ 772, hands down!

I would agree...but with Alitalia being on strike regularly for whatever reasons, they are simply an very unreliable airline.

Quoting Kavanagh (Reply 7):
Well..... ALITALIA is my option then!!!!! a new airline and a new aircraft for my list...Thanks again!!!!

Why don't you give Air France a try? B777 as well, plus great service, satisfying IFE, plus giving you Skyteam miles, too.


Regards
Udo


User currently offlineHardiwv From Brazil, joined Oct 2004, 8780 posts, RR: 50
Reply 9, posted (9 years 4 months 2 weeks 5 days 8 hours ago) and read 6438 times:

Quoting Udo (Reply 8):
Apart from the A346 there's nothing really special about LH's operation to SCL

Well, LH A346 business class, however, is a TOP product and one of the best in the market. in fact, the only airlines operating lie-flat seats on business class in Latin America are LH (A346), TAM (A330), BA (B747) and SA (A346).

Quoting Udo (Reply 8):
I would agree...but with Alitalia being on strike regularly for whatever reasons, they are simply an very unreliable airline.

Now you mentioned AZ's most fragile point. AZ is very unreliable indeed. Good point here.

Quoting Udo (Reply 8):
Why don't you give Air France a try? B777 as well

Good point: AF B777 operating to GRU and EZE-SCL is an excellent product, but normally speaking their fares are very high.

Quoting Kavanagh (Reply 7):
of course my first option would be Lan Chile via MAD and connecting some IBERIA flight

I myself would run away from IB domestic flight AT ANY COST!

Rgs,


User currently offlineKavanagh From Chile, joined Nov 2000, 127 posts, RR: 0
Reply 10, posted (9 years 4 months 2 weeks 5 days 4 hours ago) and read 6355 times:

Quoting Hardiwv (Reply 9):
Good point: AF B777 operating to GRU and EZE-SCL is an excellent product, but normally speaking their fares are very high.

Oh yes!!!! yes they are!!!! i cant beleive how expensive an AF tkt is. I´ll travel in october. AZ´s fare is US$ 930 and AF`s fare is US$ 2309!!!!!! oh boy!, that fare would be ok if i get first class seats and on the CONCORDE!!!!!!!!
ALITALIA is my option. Definitly!

Quoting Udo (Reply 8):
I would agree...but with Alitalia being on strike regularly for whatever reasons, they are simply an very unreliable airline

Well... yes, thats true. And if a strike (sciopero in italian) happens, what can i do? Smile and think this is part of the adventure. The tkt is almost alredy paid, so....

Ciao


User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 11, posted (9 years 4 months 2 weeks 5 days 3 hours ago) and read 6308 times:

Alitalia has an oustanding safety record and excellent pilots, but beyond that the service is unreliable (prone to strikes), cabin crew are usually downright disinterested at best and typically unprofessional. The planes are nice enough and if you need to have a PTV, fly them. Otherwise, take someone else. AZ sucks.

User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 12, posted (9 years 4 months 2 weeks 5 days 2 hours ago) and read 6277 times:

Quoting ContinentalEWR (Reply 11):
Alitalia has an oustanding safety record and excellent pilots, but beyond that the service is unreliable (prone to strikes), cabin crew are usually downright disinterested at best and typically unprofessional. The planes are nice enough and if you need to have a PTV, fly them. Otherwise, take someone else. AZ sucks.

Aside from the strikes, I find Continental to be the exact same as what you described above...



Some see lines, others see between the lines.
User currently offlineEddieDude From Mexico, joined Nov 2003, 7575 posts, RR: 43
Reply 13, posted (9 years 4 months 2 weeks 5 days 1 hour ago) and read 6234 times:

Quoting Hardiwv (Reply 9):
the only airlines operating lie-flat seats on business class in Latin America

Unless I am quoting a mistaken statement from Mexican a.netters, MX also offers lie-flat seats in business class in their 6 weekly MEX-EZE flights (it is a 767-300ER leased from SK).



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 13
Reply 14, posted (9 years 4 months 2 weeks 5 days ago) and read 6204 times:

Alitalia744, I don't think Continental's employees stage strikes as often as with such exuberance as Alitalia's.....I think you're not drawing a logical comparison.

Alitalia is a dinosaur, a state-sponsored, bloated, inefficient carrier that no one really wants to have in an alliance. KLM kicked AZ out after a year, and AF refused to integrate further via SkyTeam unless AZ got its house in order.

Frequent Strikes
Surly Cabin Crews
Frequent Delays

Alitalia "dedicata a me?" I think not.


User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4748 posts, RR: 45
Reply 15, posted (9 years 4 months 2 weeks 5 days ago) and read 6195 times:

ContinentalEWR,

Please take time to re-read what I said...

Quoting Alitalia744 (Reply 12):
Aside from the strikes, I find Continental to be the exact same as what you described above...

Now, re-read what you just said...

Quoting ContinentalEWR (Reply 14):
Alitalia744, I don't think Continental's employees stage strikes as often as with such exuberance as Alitalia's.....I think you're not drawing a logical comparison.

There you go, reading 101. I think you're not making a logical reply Smile



Some see lines, others see between the lines.
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 4 months 2 weeks 4 days 23 hours ago) and read 6177 times:

Quoting Alitalia744 (Reply 12):
Aside from the strikes, I find Continental to be the exact same as what you described above...

Amen!


User currently offlineKavanagh From Chile, joined Nov 2000, 127 posts, RR: 0
Reply 17, posted (9 years 4 months 2 weeks 4 days 22 hours ago) and read 6146 times:

Quoting ContinentalEWR (Reply 14):
Alitalia is a dinosaur, a state-sponsored, bloated, inefficient carrier that no one really wants to have in an alliance. KLM kicked AZ out after a year, and AF refused to integrate further via SkyTeam unless AZ got its house in order.

ALITALIA alredy joins SKYTEAM.

No ofenses, but American Airlines and United Airlines are the best airlines in the states.... Continental and Delta ar both on bankrupcy, as far as i know AZ is not. Ok, state help, but what airline has no financial support nowdays? LAN one of the few profitable companies.


User currently offlineMAH4546 From Sweden, joined Jan 2001, 32740 posts, RR: 72
Reply 18, posted (9 years 4 months 2 weeks 4 days 20 hours ago) and read 6121 times:

Quoting Kavanagh (Reply 17):
No ofenses, but American Airlines and United Airlines are the best airlines in the states.... Continental and Delta ar both on bankrupcy,

Incorrect.

United and US Airways are in bankruptcy. Delta isn't far from it.

American, Continental, and Northwest are stable.



a.
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 4 months 2 weeks 4 days 18 hours ago) and read 6093 times:

Quoting ContinentalEWR (Reply 14):
Alitalia is a dinosaur, a state-sponsored, bloated, inefficient carrier that no one really wants to have in an alliance. KLM kicked AZ out after a year, and AF refused to integrate further via SkyTeam unless AZ got its house in order.

Many US carriers may learn from AZ.


User currently offlineAzmd80 From Italy, joined Nov 2003, 290 posts, RR: 0
Reply 20, posted (9 years 4 months 2 weeks 4 days 6 hours ago) and read 6009 times:

I've flown to EZE from Europe with many airlines: Airfrance (777 via cdd), Alitalia (777 via FCO and MXP), Alitalia on Varig AC (MD11 via GRU), LH via FRA on A346, IB via MAD on 747 (unfortunately I didn't fly the new A346), and AR on old 742 via MAD.
The very best fligt was on AZ in business. AZ flies only in 2 class, the first/business is called "Magnifica", that means wonderfull in english, that, on 777 is quoite better than others business (for istance on AF 777 the business is 2+3+2, while on AZ is 2+2+2).
Also in Economy AZ and AF (that use in this class the same configuration), are in my opinion better than other products. IB and LH doesn't have individual IFE, while the leg room, in my opinion, is quite the same.
AR is really the worst option, even if it's quite cheeper.
I see that now AR flies from EZE to FCO on A340. Probably the product is a bit better.


User currently offlineKavanagh From Chile, joined Nov 2000, 127 posts, RR: 0
Reply 21, posted (9 years 4 months 2 weeks 4 days 1 hour ago) and read 5949 times:

Azmd80.
Thanks for your opinion.
AZ is my optiom!!!!


User currently offlineLVZXV From Gabon, joined Mar 2004, 2041 posts, RR: 37
Reply 22, posted (9 years 4 months 2 weeks 3 days 20 hours ago) and read 5929 times:

Azmd:

Quoting Azmd80 (Reply 20):
AR is really the worst option, even if it's quite cheeper.
I see that now AR flies from EZE to FCO on A340. Probably the product is a bit better.

I wouldn't write-off AR so quickly. Half of AR's flights to MAD are now operated by 747-400s, which also (not now cause one is in for a C-Check) serve FCO once a week; the remaining frequencies are indeed served by A340s.

There is no denying that AR do not have PTVs in economy, but the food is much improved, and the pitch is a generous 35" in economy, while in Club Cóndor, the seats may not recline as far as BA or LH, but they are very comfortable and nicely spaced out.

The AR of today is very different from the one of pre-2002, and probably more reliable than AZ, who in spite of their PTVs and comfortable service, are of a very "latin" reliability at present, due to their financial situation, which believe me, is one of very few reasons as to why I won't be flying them to EZE any time soon.

Saludos,


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(ZXV)



How do you say "12 months" in Estonian?
User currently offlineAzmd80 From Italy, joined Nov 2003, 290 posts, RR: 0
Reply 23, posted (9 years 4 months 2 weeks 2 days 11 hours ago) and read 5822 times:

LCZXV
I'have heard of great improvement in AR services.
I've flown after 2002 via MAD with a 742, that was real old. The services is good, but I don't remember 35'' in economy.
Certanly with new ac like 340 or 744 with the leg space you told, AR will became an interesting option.

PTV are in my opinion in a flight like FCO EZE (more than 13h) a real important plus also in economy.


User currently offlineCURLYHEADBOY From Italy, joined Feb 2005, 940 posts, RR: 2
Reply 24, posted (9 years 4 months 2 weeks 2 days 11 hours ago) and read 5803 times:

Quoting ContinentalEWR (Reply 11):
Alitalia has an oustanding safety record and excellent pilots, but beyond that the service is unreliable (prone to strikes), cabin crew are usually downright disinterested at best and typically unprofessional.

God... I've flown AZ many times and never experienced a bad service onboard or unprofessional F/As... As for strikes they don't usually affect intercontinental flights. May it be you weren't lucky?



If God had wanted men to fly he would have given them more money...
25 IDAWA : Alitalia's 777 service is the best longhaul product I ever flew on (and my flight log includes, among others, CX and NH). I took a ride in summer 2003
26 BA757 : I am going to go a bit off topic here, so sorry about that... What is AZ's service like between MAN-MXP and MXP-FLR? I am booked on both these flights
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