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Delta's Service - What To Expect?  
User currently offlineEurohub From United Kingdom, joined Jan 2005, 236 posts, RR: 0
Posted (9 years 2 months 1 week 2 days 16 hours ago) and read 2854 times:

Apologies if this topic is a repeat of something similar - I did a couple of searches but couldn't find any matches close enough to my question.

I am flying the schedule shown below with Delta in Y next week and have read mixed reviews of Delta's service in this forum. The trip will be my first experience of a non-EU carrier and my first scheduled carrier crossing the pond.

22/6/05 DL45 AMS-CVG (B763)
22/6/05 DL935 CVG-MCO (MD80)
27/6/05 DL158 MCO-ATL (B777)
27/6/05 DL38 ATL-AMS (B763)

I am interested to hear any comments about what to expect on comfort, service, convenience of transfer airports etc.

Thanks,
Eurohub.


Forget A vs B - Give me E or BAe any day of the week!
9 replies: All unread, jump to last
 
User currently offline9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 1, posted (9 years 2 months 1 week 2 days 14 hours ago) and read 2852 times:

You´ll get a pretty decent product on the transatlantic flights, however nothing too fancy. I´ve always considered Delta to be a good airline, however among the US airlines, CO has some kind of touch that the others (including Dl) simply lack.

Seat pitch is standard (31"-32"), there are PTVs on the 777 in Y-Class but not on the 763.
CVG is a very convenient airport for connections and has nice facilities. However, from a spotter´s perspective, it might be rather boring...there´s Delta, Delta and...Delta  Wink
I haven´t been on one of DL´s MD-80s yet so I cannot comment on how they look inside.

Have fun in Orlando and be sure to get on the Incredible Hulk, the best rollercoaster in the world (well, that´s just my opinion).

Daniel


User currently offlineBigGSFO From United States of America, joined Jun 2005, 2920 posts, RR: 6
Reply 2, posted (9 years 2 months 1 week 2 days 13 hours ago) and read 2846 times:

I agree with 9V on the Hulk. I flew DL SFO-ATL-MCO. The flights were alright - nothing noteworthy. Of course the flights were late SFO-ATL (where's my 500 miles, DL!?!?). Just be prepared for A LOT of kids to MCO (have your iPod charged and a good book).

User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 3, posted (9 years 2 months 1 week 2 days 13 hours ago) and read 2842 times:

I flew DL quit often last year, all domestic US. If you don't expect anything it's a good airline. All my flights were on-time and my baggage was delivered promptly upon arrival. As far as in flight service: 1 beverage free of charge (non-alcoholic) for a short flight (e.g. ATL-MCO), 2 free beverages on somewhat longer flights (ATL-LAS). No free meals tough, bring your own. I found ATL a nice airport to transfer. Be prepared to use self-service machines, also for missed connections, transferdesks like in ZRH and AMS are rare or not open.

Enjoy your flights.   

[Edited 2005-06-14 15:46:43]

User currently offlineDeltaRules From United States of America, joined Sep 2001, 3737 posts, RR: 9
Reply 4, posted (9 years 2 months 1 week 2 days 7 hours ago) and read 2825 times:

I went on DL 45 AMS-CVG last summer & it was a good flight. Their 767s are in pretty good shape, although the IFE can get boring, especially if it's something you've seen before/don't want to see. You'll get a movie going East & two movies going West, along with a "Relaxation" video after takeoff, showing exercises you can do in flight to stay comfortable, several TV shows, documentaries, a 6-minute SkyTeam video, etc. The time I was on that flight, the flight was I think 8 hours & 9 minutes, so you may be bored out of your mind by the time you get to CVG. Other than that, I had good service on that flight last year.


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Delta's MD-88s are a bit cramped & they aren't the most comfortable planes in the world, but they're not terrible either. They can get loud in the back (obviously), but the noise isn't too much of a problem if you're sitting toward the front. Some of the MD-88s have the new interior, which is basically leather seats & modernized interiors...I was on one before Christmas. To be honest, I like their older interior better.


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Delta's 777s are nice. I was on one last summer CVG-CDG. I've never been on one on that short of a flight, so I don't know if they'll turn on any video IFE for you on the PTVs...they'll do that on other planes, even on flights that are around an hour in length. They should have at least the Airshow & the music channels up & running.


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Hubs: CVG is a reasonably quiet airport (I couldn't believe how few people there were when I got back from AMS last summer), but as 9V-SVF said, it's not much for spotting...it's virtually all Delta. As for transfer (you asked about that), almost all of Delta's mainline flights are operated out of Concourse B, so you'll probably go into & out of B. I don't know whether or not they'll send you out of A (I don't know how they determine that), but if you have to go out of A, there's a train & a walkway between A & B.

ATL's a huge airport, but seeing as you're on a 777 MCO-ATL, you'll be arriving on Concourse E- the International terminal. As a result, you won't have to take the train to catch the AMS flight...you'll be where you want to be. Your transfer there should be really easy.

DeltaRules



Let's Kick the Tires & Light the Fires!!
User currently offlineAR1300 From Argentina, joined Feb 2005, 1740 posts, RR: 3
Reply 5, posted (9 years 2 months 1 week 1 day 21 hours ago) and read 2807 times:

I always had a good flight with them.Good service, on time and nice n'clean ac.The FA were very nice and the hub at ATL it's awesome.Plus i earned 40,000+ skyMiles  Wink

Mike



They don't call us Continental for nothing.
User currently offlineEurohub From United Kingdom, joined Jan 2005, 236 posts, RR: 0
Reply 6, posted (9 years 2 months 1 week 1 day 15 hours ago) and read 2802 times:

Thanks all, especially DeltaRules, for your informative comments - I'm really looking forward to my trip now.

Quoting 9V-SPF (Reply 1):
Have fun in Orlando and be sure to get on the Incredible Hulk

Sadly there won't be any time for that sort of fun! I arrive late on the 22nd, am attending a trade show 23rd to 26th inclusive and fly home lunchtime on the 27th!

Thanks again,
Eurohub



Forget A vs B - Give me E or BAe any day of the week!
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4747 posts, RR: 45
Reply 7, posted (9 years 2 months 1 week 1 day 13 hours ago) and read 2800 times:

Quoting DeltaRules (Reply 4):
Delta's MD-88s are a bit cramped & they aren't the most comfortable planes in the world, but they're not terrible either. They can get loud in the back (obviously), but the noise isn't too much of a problem if you're sitting toward the front. Some of the MD-88s have the new interior, which is basically leather seats & modernized interiors...I was on one before Christmas. To be honest, I like their older interior better.

I would recommend sitting in 29E or 30E on the M88. I know it's closer to the back, but those rows have a more generous pitch (33"-35").

763's are in great shape, I was on N178DZ and N174DZ (Domestic configured ER's) earlier this year and they were great, generous pitch. Not sure about the international versions.

My personal fav. in the DL fleet is the 738. Gotta love the section of the plane that gives you a nice 36" pitch Smile



Some see lines, others see between the lines.
User currently offlinePolarair747 From United Kingdom, joined May 2005, 7 posts, RR: 0
Reply 8, posted (9 years 2 months 13 hours ago) and read 2743 times:

I flew out of MAN-ATL 10-16 of May on a 767-300ER. A/C was in very good condition, N120DL and N128DL being my 2 a/c that time. Transfer at MAN from BD out of GLA took about 5 mins, very quickly checked in to ATL and then bussed directly to my a/c. My first impression of the interior was very good, clean, smelt fresh and friendly cabin crew greeted me on arrival. Seated in 28A, just behind the wing. I'm 6ft 2in and i thought the seat pitch was comforable for my height. Service was fantastic! the only word to describe it. Food was excellent, many drinks rounds which included full 330ml cans of coke! plus water services. No PTV's though but that wasn't to serious a problem, as i had a choice of several screens. Crew were very friendly and efficient and did a superb job in helping me complete my customs form.
Delta are a great airline to fly for, and i'll definately choose Delta when i fly out to ATL next year. Keep up the good work!


User currently offlineEurofleetLHR From United Kingdom, joined Jun 2005, 101 posts, RR: 0
Reply 9, posted (9 years 2 months 9 hours ago) and read 2734 times:

Not too much to add - I have flown DL a dozen or so times, and found them the same as most US domestic carriers. However, my last flight with them was enough to think it was time offer another airline my custom. I was on a packed MD-11, flying ATL-JFK. I know it is difficult to serve everyone with a smile, but the f/a did not even ask me what I wanted from the beverage cart - he just poked a finger in my direction. Probably he was having a bad air day, but I did not ever think any airline would treat a full-fare customer like that.

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