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Student Research-US Airline Survey: Input Wanted  
User currently offlineSteph42 From United States of America, joined Jul 2005, 7 posts, RR: 0
Posted (9 years 4 months 3 weeks 3 days 20 hours ago) and read 3258 times:

I’m a student doing research for my Masters Degree at the Uni of Bath, UK comparing full service and low cost airline customer service demands and performance.

If you’ve flown with United, Delta, Southwest, or JetBlue on a US domestic flight within the last 9 months, would you fill out an online survey re your trip(s) with the airline? It is anonymous, for academic purposes only, and will take a few minutes.

The site: http://www.airlineservicesurvey.com/

I'm a frequent reader of the board and would appreciate everyone’s input on these airlines’ performance. Thanks!

Steph

10 replies: All unread, jump to last
 
User currently offlineSteph42 From United States of America, joined Jul 2005, 7 posts, RR: 0
Reply 1, posted (9 years 4 months 3 weeks 2 days 16 hours ago) and read 3211 times:

Thanks to those who have participated, anyone else who wants to weigh in its greatly appreciated.

User currently offline727EMflyer From United States of America, joined Mar 2005, 547 posts, RR: 0
Reply 2, posted (9 years 4 months 3 weeks 2 days 13 hours ago) and read 3206 times:

Would be interesting to see results when your data becomes relevant!

User currently offlineXjramper From United States of America, joined Dec 2003, 2473 posts, RR: 51
Reply 3, posted (9 years 4 months 3 weeks 2 days 12 hours ago) and read 3205 times:

I would like to see the entire report if at all possible. I am into experimental psychology, and this, altho not psychology, seems very interesting.

XJR



Look ma' no hands!
User currently onlineGoldenshield From United States of America, joined Jan 2001, 6118 posts, RR: 14
Reply 4, posted (9 years 4 months 3 weeks 2 days 12 hours ago) and read 3204 times:

I'm assuming that those in the industry itself are exempt from this survey?


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 4 months 3 weeks 1 day 11 hours ago) and read 3179 times:

I agree with XJ - I'd like to see the results of our combined 2 cents worth . . .

User currently offlineSteph42 From United States of America, joined Jul 2005, 7 posts, RR: 0
Reply 6, posted (9 years 4 months 3 weeks 20 hours ago) and read 3170 times:

I'll put a link up when all the data is analyzed and the final article is complete, depending on the number of responses, the quality of the data etc.

As for those in the industry, I would say you are exempt from completing the survey for an airline you are employed by. Otherwise go for it. Thanks.


User currently offlineWeb From United States of America, joined Jun 2005, 427 posts, RR: 0
Reply 7, posted (9 years 4 months 3 weeks 19 hours ago) and read 3163 times:

Why just UA, DL, WN, and B6?


Next flight: GRR-ORD-PDX-SEA-ORD-GRR
User currently offlineSteph42 From United States of America, joined Jul 2005, 7 posts, RR: 0
Reply 8, posted (9 years 4 months 2 weeks 6 days 20 hours ago) and read 3154 times:

I choose two full service, two budget airlines, results of which I will then compare; and the airline choices are for practical reasons, as they flew out of the airports for which I obtained permits to survey.

User currently offlineVatveng From United States of America, joined Jan 2004, 1010 posts, RR: 1
Reply 9, posted (9 years 4 months 1 week 6 days 18 hours ago) and read 3110 times:

I would suggest that you need a way to answer "N/A" if the particular question does not apply to me. For example, the question "Airline personnel handle customer complaints well"... what if I did not have a complaint, or did not observe other passengers with complaints? I can answer the part about how important it is to me, but I cannot judge the airline's performance because I have not witnessed it.

This is my biggest gripe with any type of survey, like in restraunt surveys where you have to pick an answer for how clean the bathroom is even if you didn't visit the bathroom. It skews the results because I have to make up an answer.



Visited VA,NC,PA,SC,FL,GA,OH,AL,TX,TN,CO,CA,UT,NV,NM,IN,KY,MD,MO,CT,MA,NH,ME.
User currently offlineSteph42 From United States of America, joined Jul 2005, 7 posts, RR: 0
Reply 10, posted (9 years 4 months 1 week 6 days 5 hours ago) and read 3102 times:

Yeah I completely understand your issues with surveys--I dislike them myself, think they are deeply flawed, but unfortunately have to use them for this form of research.

It is fine if you leave it blank, not everyone will have encountered all the items of service listed and I am expecting people to leave certain items blank. In the instructions to that part of the survey, it says "If you have no experience of the factor mentioned, please leave that question unanswered"

Thanks again for filling it out.


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