Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Airline Reservations, Your Experiences  
User currently offlineCarmenLu15 From Guatemala, joined Dec 2004, 4748 posts, RR: 32
Posted (8 years 8 months 2 weeks 2 days ago) and read 2569 times:

Internet has made it possible for many travelers to organize their trips on their own, with no need to contact the airline or a travel agent. Nowadays, you can search the best fares, book your flights, pay for your tickets, assign seats, even get your boarding passes with a few clicks.

However, there are times when the website can't help your travel needs, and you have to do it the old-fashioned way: grab the phone and call res center.

I have seen many complaints in these forums when it comes to res centers, mainly due to call center outsourcing. As someone from the other side of the field (former res center employee), I'd like to hear your say on this subject. Which airlines you call frequently, how's their service, any remarkable experience you may want to share (good or bad)...

(And, if you have been treated like trash and feel like taking it out on the first poor soul that comes across your path... go ahead, I have put my flame-retardant suit.  flamed  )


Being a pioneer in any field is not by itself a guarantee of continued success - Pan Am, anyone?
3 replies: All unread, jump to last
 
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 1, posted (8 years 8 months 2 weeks 1 day 23 hours ago) and read 2568 times:

Recently, I have had four experiences with airline reservation agents, all of them exceptional!!

In 2002, I flew SAN-ATL on AA. There was a HUGE time change, and my particular set of flights was changed. The computer automatically re-booked me, but on an earlier departing flight.

I called the reservations department, and asked that since the schedule had to be changed, could they re-book to the later flight? I had the important information available, and they made the change no problem. Got what I wanted with great service!

In November, 2002, I was flying ORD-LAX-SAN (so that I could fly a 747-400). However, the ORD-LAX portion was delayed four hours, and I would miss my connection at LAX. I called up UA, and they asked if I'd still like a connecting flight through LAX or if I'd prefer the non-stop. Did the non-stop (a 757, but still a great plane and flight!), and again, great service!

And also with UA, I have had tickets routing me SAN-SFO and SAN-ITO that have each had to be postponed. That accounts for four calls - once each to postpone, and once to re-book.

In all four cases, the reservations agents were as nice as could be. Of course, having the confirmation number AND a new itinerary ready (being very knowledgeable about what I wanted) sure made their jobs easier. But they didn't have to be nice - but they were!

The most recent case involved America West. I flew SAN-MSP with my dad; however, the tickets were purchased separately. When we booked the tickets, we had adjoining seats. However, there was an equipment and time change, and we received separate notification that we were now assigned different seats, no longer next to each other.

I called America West and explained that dad can't travel alone and I needed to be seated next to him. I gave the gentleman the pertinent information about both reservations, and voilá! All was made better.

Reservations agents, you are great!!  praise 



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineCarmenlu15 From Guatemala, joined Dec 2004, 4748 posts, RR: 32
Reply 2, posted (8 years 8 months 1 week 6 days 23 hours ago) and read 2540 times:

Quoting PanAm747 (Reply 1):
Reservations agents, you are great!!

Thanks for your reply PanAm747... it's refreshing to hear good stories for a change!  cheerful 



Being a pioneer in any field is not by itself a guarantee of continued success - Pan Am, anyone?
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5686 posts, RR: 52
Reply 3, posted (8 years 8 months 1 week 6 days 13 hours ago) and read 2527 times:

All mine have been great as well.

Had to cancel an AA flight to change to a new date. But I wanted to keep the same airfare, found I couldnt do it online. So i called and she worked me through it, and
-said "you know what, ill just book this for you and you can pay the same airfare isntead of paying the difference, we will keep it between us"
-I said "oh no i dont want to get you in trouble, im just trying to understand how to do this"
-she said "its no problem, all you have to do is pay 100 extra for the cancellation fee"
I was frusterated I had to pay that but she was so sweet about it all, I said fine.


Southwest- I always have great calls with them sometimes I end up having personal calls with them HAHAHA

Alex



Good things come to those who wait, better things come to those who go AFTER it!
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Your Experiences With Continental (ExpressJet) posted Sun Jul 2 2006 07:25:47 by N808NWatMSP
BMI Baby..Your Experiences posted Wed Jun 7 2006 09:20:40 by Jafa39
Your Experiences With Virgin posted Sun Feb 5 2006 17:45:58 by Pe@rson
SFO-BKK... What Airline Would Your Recommend? posted Wed Jan 11 2006 07:54:44 by Chulalongkorn
Your Experiences With OS? posted Wed Nov 16 2005 00:18:39 by Futurestar68
EK 773. Your Experiences.... posted Tue Aug 16 2005 20:36:31 by Ndebelebev
Your Experiences With The Cessna 152? posted Wed Jun 8 2005 09:24:41 by AirWillie6475
What Airline Has Your Favorite Lavatory posted Sun Apr 3 2005 12:24:43 by Coa764
Your Experiences With Checked Baggage Damage? posted Mon Mar 28 2005 22:34:37 by LTBEWR
JetBlue - Your Experiences? posted Sun Jul 18 2004 22:38:48 by Jkw777