Geoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6 Posted (9 years 3 months 1 week 5 hours ago) and read 2329 times:
For partner airlines, that is. First I had Emirates miles to add (which they don't do any more) which took SEVEN months to get fully credited for, along with numerous emails, faxes, and telephone calls. I even got them a nice gold-embossed letterheaded letter from Emirates confirming I was on the flights.
Then I wanted to get LAN miles credited. One flight got credited automatically, the other three weren't. So I sent off the boarding pass stubs. Not enough information, no fare codes, they said (2 months to decide that). So I try to get more information out of LAN. They kindly printed off my ticket for me, but only for 2 out of the 4 flights. Fair enough, I said, the other two flights were quite short. So I send this information off to BA. Two months after that, they finally credit me with ALL the flights - even though they already stated they didn't have enough information for 2 of the flights! Total time 5 months.
So, is 6 months about average for BA to credit partner airlines manually? Why does it take so long? Of course, I had no confirmation that my emails/faxes had been received which would have been nice ("your fax/email has been received and will be processed in due course. Please allow X days for processing").
Geoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 3, posted (9 years 3 months 5 days 13 hours ago) and read 2289 times:
BA did claim that BA's and EK's computer systems were incompatible, which would explain why you have to give them proof of boarding - which I did. Why it takes them so long, I don't know. I don't think they accept EK miles any more - but CO do, who I also belong to (and who also credit their miles perfectly, fairly, and generously).
ZKEOJ From New Zealand, joined Feb 2005, 1052 posts, RR: 6
Reply 4, posted (9 years 3 months 5 days 13 hours ago) and read 2296 times:
I am not in the BA programme, but collected quite a few BA miles on the QF programme. And I never had a problem. The outbound flights were usually already credited when I returned home.
I am/was member with QF/LH/UA/DL/AW and all are pretty good and quick. If segments are missing, usually an e-mail works. The only thing that never worked for me (with any of the programmes) are miles of non-aviation partners, i.e. TravelEx, hotels and car rentals. In every single case I had to e-mail or fax in order to get the miles credited. But that was usually acceptably fast (a matter of a couple of weeks or so)...
My favourite programmes are UA and QF (although I am not a big QF fan). LH was great as well, and they even were very generous and gave me a reward flight long haul, although I was about 300 miles short (and they don't offer buying miles). They just put my account in "minus" and debited towards the next earning flight. Very nice, friendly and flexible there...