Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
AF Service Dilemma  
User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Posted (8 years 6 months 1 week 1 day 12 hours ago) and read 2137 times:

You know.... I have a new theory about AF service.

The comments I hear on this website about AF are generally positive -- great service, good food, etc etc. People seem to really like AF on a.net. Then, I have my friends/relatives, who all despise AF as the worst airline in the world. Yes, I'm not exaggerating here -- some of them actually said so in so many words (my sister included, who regularly flies to Paris on J). Why is that?

My theory is that AF is racist -- or at least implicitly so. I just attended a wedding in Nice, where a lot of guests flew through Paris and AF to get to. Many of them flew business, and I have to say all the ones I talked to who are Asian had a bad experience and generally dislike AF -- rude, unhelpful, etc. Many of them have used AF before, but since you're going to Nice, options are limited. They didn't book on the cheapest ticket either, so I think that eliminates the class issue.

For the longest time I had trouble reconciling that extreme negative outlook of AF service with the nice comments I see here on a.net, and I think it must be the skin colour of the flyers that is making the difference.

If any of you here is non caucasian and loves AF, I'd like to know.

7 replies: All unread, jump to last
 
User currently offlineChiguire From Venezuela, joined Sep 2004, 2003 posts, RR: 16
Reply 1, posted (8 years 6 months 1 week 1 day 3 hours ago) and read 2115 times:

I myself love AF ! But on the longhaul flights ! And I think this is the difference. Their European flights are regular in terms of service and aircraft quality. And maybe if then there comes a "ethnical" issue on top......

User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 2, posted (8 years 6 months 1 week 1 day 1 hour ago) and read 2110 times:

Quoting Chiguire (Reply 1):
I myself love AF ! But on the longhaul flights ! And I think this is the difference. Their European flights are regular in terms of service and aircraft quality. And maybe if then there comes a "ethnical" issue on top......

Well, these are people who generally fly HKG-CDG, not exactly a short flight. I only know people from HK who fly AF regularly, so that's my population. They fly a mix of Y and J, methinks.

Unless of course the HKG-CDG has particularly nasty service. I find that unlikely though.


User currently offlineTeva From France, joined Jan 2001, 1869 posts, RR: 16
Reply 3, posted (8 years 6 months 6 days 17 hours ago) and read 2076 times:

maybe this feeling is due to the fact your friends and relatives look at crewmember.
And instead of racism, I would talk about cultural differences.
What I will see as a normal behavior, with my European eyes may be seen as indifferent , or even rude by other eyes.
And vice versa: during my last trip in India, in the restaurant, I had 5 or 6 waiters around me all the time. And if locally it is considered as good service, for me it was oppressive, especially when I asked them politely to let me some air, and they continued.
In addition to the cultural awareness, there may be some language issue (especially understand each other accent)
I also know some people had bad experiences with AF in the 90s, when AF was very bad , and stick to that position. I myself stopped using AF for about 8 years. When I started again, it is just because I had no other choice. And the, I noticed how they improved. That's why today, it is always my first choice and a pleasure. (and I am happy they keep some distance)
Teva



Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
User currently offline777 From Italy, joined Sep 2005, 514 posts, RR: 0
Reply 4, posted (8 years 6 months 2 days 13 hours ago) and read 2034 times:

Quoting Teva (Reply 3):
Teva From France, joined Jan 2001, 1585 posts, RR: 11
Reply 3, posted Thu Oct 13 2005 10:31:47 UTC+2 and read 40 times:


maybe this feeling is due to the fact your friends and relatives look at crewmember.
And instead of racism, I would talk about cultural differences.
What I will see as a normal behavior, with my European eyes may be seen as indifferent , or even rude by other eyes.
And vice versa: during my last trip in India, in the restaurant, I had 5 or 6 waiters around me all the time. And if locally it is considered as good service, for me it was oppressive, especially when I asked them politely to let me some air, and they continued.
In addition to the cultural awareness, there may be some language issue (especially understand each other accent)

I fully agree with you!!!
Maybe for this reason in the Alitalia flights from/to India, Japan and China there are always some flight assistants that are Indian, Japanese and Chinese... this can help eliminating the problem!!!


User currently offlineMarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 5, posted (8 years 6 months 1 day 22 hours ago) and read 2020 times:

Well, these are all Western educated people... my sister's in fact living in Paris now. She doesn't seem to have a problem with the French or their general attitude, but she definitely has a problem with AF

Oh well, whatever, just a thought


User currently offlineLp0815 From Singapore, joined Oct 2005, 219 posts, RR: 1
Reply 6, posted (8 years 6 months 1 day 17 hours ago) and read 2018 times:

While I live in Singapore, I am not Asian.
My ancestors are all Europeans.

Generally, I can second the statements posted before:
to some extent it is a cultural thing: last time I flew on SQ C-class (same happened on TG) I found the cabin service to be impressive on the one hand.
On the other hand: I like my privacy and it did bother me to constantly have some one around me "looking after" me.

Now vice versa: people from Asia used to the service standards on Asian major carriers might be negatively surprised by the service standards on European and/or American carriers.

I guess that to some extent the impression of your friends/relatives may be explainable by that.

Then again: flew AF C-class twice between European destinations and BOS via CDG and on various intra-European trips.
Even though I am used to European service standards and the processes and proceedings of European Airlines, generally AF left quite a bit to be desired.



Time waits for nobody
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1969 posts, RR: 26
Reply 7, posted (8 years 6 months 1 day 17 hours ago) and read 2031 times:

Yeah, Teva has made some good points about situation. It's called culture barrier. It always happenes like this everyday.


The Spirit of AustraliAN - Longreach
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
AF/AZ Service Comparison posted Wed Apr 12 2006 15:04:39 by KWI
AF, BA, KL, LH... Which Has The Best Service? posted Mon Nov 7 2005 19:00:55 by Yago
TAM Or AF To Rio posted Thu Nov 16 2006 10:17:39 by Richcandy
How Is Conti's (CO) European Service? posted Thu Nov 9 2006 04:58:53 by Ewmahle
Lineas Aereas Aztecas Service? posted Sat Nov 4 2006 05:50:06 by Juanchito
AF, LH, LX, AY Or KLM To BKK/SIN? posted Tue Oct 31 2006 14:45:00 by B742
AY Service On The 340 And 190 posted Wed Oct 25 2006 22:17:32 by Trekster
AF Concorde Vs. BA Concorde? posted Fri Oct 20 2006 10:23:19 by Lordg
Which Maintenance Service Do You Prefer? posted Fri Oct 6 2006 02:27:51 by CactusTECH
Will The A380 Or The 787 Enter Service First? posted Thu Oct 5 2006 04:49:57 by Bohica