Gr8Circle From Canada, joined Dec 2005, 3164 posts, RR: 4 Posted (9 years 10 months 1 week 1 day 13 hours ago) and read 9956 times:
I recently flew LH, connecting thru' FRA....1st leg was on a 744 and then onwards on a 346...all economy class of course....the leg space and overhead bin space on the 744 was much less than on the 346....handbag wouldn't even go under my seat on the 744, but comfortably went under the 346 seat...same for the overhead bin....how can LH do such things?? And the service was absolutely flat....I found myself searching desperately for the famed LH service...couldn't find it till the end... I swore never to fly LH again...they seem to get their bouquets only in the First and Business class...Cattle class is a totally different picture altogether....
AMS5280 From Netherlands, joined Aug 2005, 27 posts, RR: 0
Reply 1, posted (9 years 10 months 1 week 1 day 13 hours ago) and read 9891 times:
Nope; flew DEN-FRA few months ago on a LH744 and really enjoyed the flight & service. Lots of friendly F/A's, good IFE, enough space to sleep semi comfortably. Similar to UA; if you want crappy international economy, fly US Air; $5 for headset or drinks.
Dw9115 From United States of America, joined Dec 2005, 449 posts, RR: 2
Reply 3, posted (9 years 10 months 1 week 1 day 10 hours ago) and read 9699 times:
I have flown Lufthansa from Chicago O'Hare (ORD) to Frankfurt (FRA) and I thought that the service on Lufthansa was awesome. I have flown United and American Airlines From Chicago to Frankfurt to and they just can't beat Lufthansa (Free Booze!) on any international flight.
SLCPilot From United States of America, joined Aug 2003, 619 posts, RR: 2
Reply 4, posted (9 years 10 months 1 week 1 day 10 hours ago) and read 9660 times:
A couple of years ago I did DEN-FRA roundtrip on an A340-300. The service was unremarkable either way. The seat pitch/width seemed very poor, and the seat uncomfortable in general. My observation were subjective, not quantitative, so I can't tell you whether it was perception or fact.
I don't like to be fueled by anger, I don't like to be fooled by lust...
SNATH From United States of America, joined Mar 2004, 3254 posts, RR: 21
Reply 5, posted (9 years 10 months 1 week 1 day 9 hours ago) and read 9642 times:
I've flown across the pond on LH many times over the past 3 years (check out my trip reports if you're really interested). Their service in economy is generally pretty basic: no PTVs for people who really want them (I don't really care), legroom is non-existent (I've been known to avoid the direct LH flight and fly on AC through YYZ to get better legroom), sometimes the movies they show really suck, F/As are efficient but a bit robotic. On the positive side: they are generally on time, great European network through FRA, the food has been getting better (and they serve free alcohol too), and the planes are generally clean and well looked after. Oh yes, great showers at their FRA lounges if you're *A Gold (you just can't beat a hot shower after a flight across the pond). I've flying them again over Xmas/New Year including 4 legs within Europe.
Nikon: we don't want more pixels, we want better pixels.
I thought that the over-head space was massive! The under seat space was very small, but I always store in the overhead anyways.
Quoting Gr8Circle (Thread starter): And the service was absolutely flat....I found myself searching desperately for the famed LH service...
Again, I agree and disagree. On my outbound flight, the service absolutely sucked! FAs were rude, and unattentive, and sometimes down-right mean. They dissapeared completely half way through the flight, barely ever offering drinks (you had to get them in the galley). On the other hand... On my return flight the Flight Attendants were awesome ! They weresuper friendly and proffesional. They came around with drink and snacks all the time. They even chatted with passengers, while on their break! You could really tell that they were commited tomaking your flight a great one .
Quoting SLCPilot (Reply 4): seat pitch/width seemed very poor, and the seat uncomfortable in general.
Oh yes, I sometimes have this problem with my handbag too! Oh, you'd never belieeeeeeve the trouble I have trying to fit my hat box and wig boxes into the centre bins of the 767, it just ruins your day.
Abrelosojos From Venezuela, joined May 2005, 5145 posts, RR: 54
Reply 9, posted (9 years 10 months 1 week 1 day 9 hours ago) and read 9576 times:
I am not a fan of LH service or their Y class product overall. However, I do rate their drone like unsmiling (sort of OS/SK like) crew much higher levels of professionalism than their unprofessional counterparts at AF.
PS: In AF's defense, I have had superb crew on their north African services while absolutely horrendous ones on intercontinental flights.
ACDC8 From Canada, joined Mar 2005, 7776 posts, RR: 33
Reply 11, posted (9 years 10 months 1 week 1 day 8 hours ago) and read 9512 times:
If find that economy on any B747 dreadful, it's just too crowded and not much leg room regardless of which airline. The A340 is much more comfortable in my view. As far as service on board goes, I've flown with them many, many times longhaul and have never found a serious reason to complain. There is no airline in the world that will give you 100% service satisfaction everytime you fly with them.
LufthanseatLAX From United States of America, joined May 2005, 14 posts, RR: 0
Reply 14, posted (9 years 10 months 1 week 1 day 6 hours ago) and read 9321 times:
Well, here I am...the Lufthansa expert...a former Lufthansa employee and a present Lufthansa frequent traveller. Lufthansa has a great and well deserved reputation, however I must agree, it is for the First and Business Class products. Economy Class is very lacking in seating and in entertainment. I am very surprised that they haven't gotten the picture yet and upgraded their product. Personally I find the crew, food, china, wines all exceptional. So basically it comes down to this, for flights to North America if you're flying in First or Business Class fly Lufthansa...if your flying in Economy Class fly United. (Not a bad second choice for First and Business Class if Lufthansa is full)
I haven given up searching for it. Apart from the PTV issue which is a matter of personal preferences, the main criticism I have when it comes to Y is that it lacks what I would call a personal service. Crews are, as has been said, somewhat robotic and the overall service unremarkable. Also the overall cabin design does not help creating a "cosy" atmosphere IMHO, but this is of course a matter of taste.
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 68
Reply 16, posted (9 years 10 months 1 week 1 day 5 hours ago) and read 9236 times:
Lufthansa's reputation is, in fact, for First and Business classes - just as it is with most other airlines.
Since I usually live in Frankfurt, LH would - often enough - seem like a logical choice for me; I usually book with their competitors, even if that takes me on a longer route or forces me to transfer between flights once or twice.
It's not just the fact that LH's Economy Class is, at the very best, par with other low-average Y-classes, but the fact that LH is also usually one of the most expensive airlines to fly on is also a factor in my choice.
Regarding the crews: while I have experienced a couple of dull drones on LH flights, I have to say that on most flights, the crews were at least very professional and, in still at least 50-60% of my flights, friendly to very friendly.
While friendly crews should, in my opionion, be the norm and not the exception, I don't consider LH to be any worse than other airlines are.
It's the seat pitch that, for me, really ruins the picture; my knees - normally - should be about halfways inside the backrest of the seat in front of me, so I usually have to bend myself into a LH-Y-Class-Seat-conforming shape. Not comfortable.
As for meals... well... have had everything from "this is worse than McDonalds" to 5-Star quality.
VEEREF From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 10 months 1 week 1 day 1 hour ago) and read 8956 times:
Flew LH recently from FRA-MIA on a 744. I found the overall product to be quite nice compared to US counterparts. This particular A/C was not equipped with PTVs. I always bring a book and laptop so it didn't really matter to me. The food and service i found to be good. My only complaint was the incredibly uncomfortable seat. By the first hour I found myself squirming to find just the right spot. Reminded me of a metal slab covered with a T-shirt!
PRAirbus From Puerto Rico, joined Apr 2005, 1171 posts, RR: 1
Reply 19, posted (9 years 10 months 1 week 22 hours ago) and read 8713 times:
I went JFK-FRA-EWR on LH 744 in Economy and the service was nothing to write home about. The FAs were OK but never smiled and had very little interaction w/customers. They disappeared too for long periods. The food was OK but the follow-on snack before landing was just a chocolate bar! Both ways, for breakfast and afternoon snack. LH inflight entertainment was dull too...the 744 was nice though. AA international economy is better even when you have to pay for alcohol. At least AA FAs are in the aisle several times offering beverages. On LH, they only went around twice on both transatlantic legs. LH's Economy Service was efficient but nothing worth to try again.
Sshank From United States of America, joined Jul 2004, 314 posts, RR: 0
Reply 20, posted (9 years 10 months 1 week 21 hours ago) and read 8625 times:
As some one who regularly flies LH from PHL-FRA-BOM/MAA equally slplit between J and Y, I can tell you LH in Y is pretty basic. The seat pitch is one of the worst in the industry (you will have to look at charter flights for lower seat pitch) and there is no IFE in the 744s, and it doesn't appear that LH plans to offer one on the 744. I would choose UA for Y, especially with E+ its no contest.
However, I have always found the food to be decent (yes, even the special meals!) and service professional, though never warm - unlike the Asian carriers (that's likely a cultural thing). As others have stated they run a tight ship - your flights will be on time, you will make your connections and your bags will show up, and they have a fabulous network and a great hub in FRA.
SNATH From United States of America, joined Mar 2004, 3254 posts, RR: 21
Reply 21, posted (9 years 10 months 1 week 21 hours ago) and read 8586 times:
Quoting Sshank (Reply 20): The seat pitch is one of the worst in the industry
Again, BA is reported to be worse. UA non-E+ seats are also very crammed (my girlfriend who flew on those a couple of years ago is still bitching about them...). seatguru reports 32" on LH B744s and 31" on BA/UA B744s.
Quoting Sshank (Reply 20): I would choose UA for Y, especially with E+ its no contest.
I absolutely agree. I love UA's E+. But note that UA's B744s do not have PTVs either...
Nikon: we don't want more pixels, we want better pixels.
Gr8Circle From Canada, joined Dec 2005, 3164 posts, RR: 4
Reply 24, posted (9 years 10 months 1 week 19 hours ago) and read 8448 times:
Thanks for all the responses....I am now convinced that my opinion of LH is shared by quite a few others....fact is, they seem to be intentionally ignoring Y class, just assuming that people will be attracted to them by their overall reputation....I wish they would pay attention to the Y class product (especailly 744's) - would give them a well rounded out reputation...after all, the bulk of flyers are Y class....
BTW, the second leg of my journey, on the 346, was excellent.....in sharp contrast to the 744...and that's what infuriated me even more...the obvious difference....
: I flew LHR-IAD-BOS on UA and BOS-FRA-LHR on LH for a change from my normal VS flights a year ago. I was pleasently surprised by Lufthansa. In fairness
: Good for you. I've been *A Gold since 2000, flown LH several times across the pond since then, and this never happened to me. In fairness, however, t
: On this same flight of mine at FRA, a pax was taken off the aircraft sick and then the captain announced that there would be a delay as the luggage of
28 AIR MALTA
: I have flown LH longhaul economy on FRA-SAH (333) and DXB-FRA (744) and let me tell that it was terrible. No PTVs, no legroom, average food and the cr
: Well, it is not only the 744s. Overall I do strongly dislike LH's cattle class and hence use United whenever I can. The feeder flights in Europe are p
: Absolutely ! However, out of MEX service in coach is really good. Always have been pampered with excellent food and beverages ! Cabin attendants alwa
: Ive just flown on lh from fra to sfo and ive got say they were great.From the check in staff to the cabin crew.They never stopped working for the 10 h
: Often promo-fares in Eco on LH from Germany to the U.S. are significantly higher than from the U.S. to Germany. But isn´t it always the case that fl
: Guy's whats all this about "amazing IFE" I really couldnt imagine sitting in coach for that long again with just a screen sticking out of the ceiling
: PTVs in ecomony are coming. They will be delivered with a brand new economy seat in the A380 and then the rest of fleet will be retrofitted to include
: Here is the competition - now, go vote and settle this - once and for all - 1st Annual Worst Major Airline Service Award (by Abrelosojos Dec 9 2005 in
: Hey, what's this all about?? PTV's all around. Do you enjoy flying or looking at the mini TV and do some playing??? As long as I have the airshow I'm
: Damn right you are!! Most members on a.net seem to think that flying is all about PTV's.....you guys even judge airlines mainly on whether they have
: Thank you Gr8Circle! When I fly longhaul I choose the airline who offer me the best possible connections and not at least seat comfort. I don't care
: I have flown Lufthansa to Jakarta and to Mexico City many years ago and I really enjoyed flying with them! The service was great and the IFE (at that