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LH744 Economy Class - Worst In It's Class!  
User currently offlineGr8Circle From Canada, joined Dec 2005, 3089 posts, RR: 4
Posted (8 years 7 months 1 week 12 hours ago) and read 9193 times:

I recently flew LH, connecting thru' FRA....1st leg was on a 744 and then onwards on a 346...all economy class of course....the leg space and overhead bin space on the 744 was much less than on the 346....handbag wouldn't even go under my seat on the 744, but comfortably went under the 346 seat...same for the overhead bin....how can LH do such things?? And the service was absolutely flat....I found myself searching desperately for the famed LH service...couldn't find it till the end... I swore never to fly LH again...they seem to get their bouquets only in the First and Business class...Cattle class is a totally different picture altogether.... 

Anyone agree?   

[Edited 2005-12-07 00:57:11]

[Edited 2005-12-07 01:05:42]

78 replies: All unread, showing first 25:
 
User currently offlineAMS5280 From Netherlands, joined Aug 2005, 27 posts, RR: 0
Reply 1, posted (8 years 7 months 1 week 11 hours ago) and read 9128 times:

Nope; flew DEN-FRA few months ago on a LH744 and really enjoyed the flight & service. Lots of friendly F/A's, good IFE, enough space to sleep semi comfortably. Similar to UA; if you want crappy international economy, fly US Air; $5 for headset or drinks.

User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 7 months 1 week 8 hours ago) and read 8994 times:

Quoting Gr8Circle (Thread starter):
Anyone agree?



Quoting AMS5280 (Reply 1):
Nope;

Neither do I. Several flights with them, and simply find their service great.

Sorry pal, but definitely I don't agree...


User currently offlineDw9115 From United States of America, joined Dec 2005, 449 posts, RR: 2
Reply 3, posted (8 years 7 months 1 week 8 hours ago) and read 8936 times:

I have flown Lufthansa from Chicago O'Hare (ORD) to Frankfurt (FRA) and I thought that the service on Lufthansa was awesome. I have flown United and American Airlines From Chicago to Frankfurt to and they just can't beat Lufthansa (Free Booze!)  Big grin on any international flight.

User currently offlineSLCPilot From United States of America, joined Aug 2003, 578 posts, RR: 3
Reply 4, posted (8 years 7 months 1 week 8 hours ago) and read 8897 times:

A couple of years ago I did DEN-FRA roundtrip on an A340-300. The service was unremarkable either way. The seat pitch/width seemed very poor, and the seat uncomfortable in general. My observation were subjective, not quantitative, so I can't tell you whether it was perception or fact.

SLCPilot



I don't like to be fueled by anger, I don't like to be fooled by lust...
User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 22
Reply 5, posted (8 years 7 months 1 week 8 hours ago) and read 8879 times:

I've flown across the pond on LH many times over the past 3 years (check out my trip reports if you're really interested). Their service in economy is generally pretty basic: no PTVs for people who really want them (I don't really care), legroom is non-existent (I've been known to avoid the direct LH flight and fly on AC through YYZ to get better legroom), sometimes the movies they show really suck, F/As are efficient but a bit robotic. On the positive side: they are generally on time, great European network through FRA, the food has been getting better (and they serve free alcohol too), and the planes are generally clean and well looked after. Oh yes, great showers at their FRA lounges if you're *A Gold (you just can't beat a hot shower after a flight across the pond). I've flying them again over Xmas/New Year including 4 legs within Europe.

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineBoeing744 From Canada, joined Jun 2005, 1827 posts, RR: 23
Reply 6, posted (8 years 7 months 1 week 8 hours ago) and read 8864 times:

I flew LH longhaul this summer YVR-FRA-YVR (on a 744). I agree with most of everyone's comments, but disagree with others.

Quoting Gr8Circle (Thread starter):
overhead bin space on the 744 was much less

I thought that the over-head space was massive! The under seat space was very small, but I always store in the overhead anyways.

Quoting Gr8Circle (Thread starter):
And the service was absolutely flat....I found myself searching desperately for the famed LH service...

Again, I agree and disagree. On my outbound flight, the service absolutely sucked!   FAs were rude, and unattentive, and sometimes down-right mean. They dissapeared completely half way through the flight, barely ever offering drinks (you had to get them in the galley). On the other hand... On my return flight the Flight Attendants were awesome   ! They weresuper friendly and proffesional. They came around with drink and snacks all the time. They even chatted with passengers, while on their break! You could really tell that they were commited tomaking your flight a great one   .

Quoting SLCPilot (Reply 4):
seat pitch/width seemed very poor, and the seat uncomfortable in general.

100% true. LH's longhaul seats are terrible.

[Edited 2005-12-07 05:00:34]

Quoting SNATH (Reply 5):
the food has been getting better

 bigthumbsup 

[Edited 2005-12-07 05:01:45]

User currently offlineLufthansa From Christmas Island, joined May 1999, 3204 posts, RR: 10
Reply 7, posted (8 years 7 months 1 week 7 hours ago) and read 8844 times:

Quoting Gr8Circle (Thread starter):
....handbag wouldn't even go under my seat on the 744,

Oh yes, I sometimes have this problem with my handbag too! Oh, you'd never belieeeeeeve the trouble I have trying to fit my hat box and wig boxes into the centre bins of the 767, it just ruins your day.  rotfl 

sorry i couldn't resist.


User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 22
Reply 8, posted (8 years 7 months 1 week 7 hours ago) and read 8838 times:

Quoting Boeing744 (Reply 6):

In my experience, they are more often the former rather than the latter. I never had ones who were rude or mean. They just don't put as much effort (i.e. smiling?) as some of their colleagues.

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Reply 9, posted (8 years 7 months 1 week 7 hours ago) and read 8813 times:

I am not a fan of LH service or their Y class product overall. However, I do rate their drone like unsmiling (sort of OS/SK like) crew much higher levels of professionalism than their unprofessional counterparts at AF.

-A.

PS: In AF's defense, I have had superb crew on their north African services while absolutely horrendous ones on intercontinental flights.



Live, and let live.
User currently offlineDc863 From Denmark, joined Jun 1999, 1558 posts, RR: 2
Reply 10, posted (8 years 7 months 1 week 7 hours ago) and read 8760 times:

Try Y class on an AF A330-200. Pitiful.

User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 36
Reply 11, posted (8 years 7 months 1 week 7 hours ago) and read 8749 times:

If find that economy on any B747 dreadful, it's just too crowded and not much leg room regardless of which airline. The A340 is much more comfortable in my view. As far as service on board goes, I've flown with them many, many times longhaul and have never found a serious reason to complain. There is no airline in the world that will give you 100% service satisfaction everytime you fly with them.


A Grumpy German Is A Sauerkraut
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 43
Reply 12, posted (8 years 7 months 1 week 5 hours ago) and read 8631 times:

LH Y class on longhaul is simply said terrible. No legroom, terrible seats, terrible crew 99% of the time and small portions of food. Even UA and NW do a much better job.


Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineBoeingFever777 From United States of America, joined Jul 2009, 409 posts, RR: 54
Reply 13, posted (8 years 7 months 1 week 4 hours ago) and read 8571 times:

Quoting Gr8Circle (Thread starter):
Anyone agree?

...maybe!

Have flown both LH outa IAH and DFW on the 744 and 340-313x and had nothing but good service on all flights. Better service returning to the states by far though.



Faire du ciel le plus bel endroit de la terre.
User currently offlineLufthanseatLAX From United States of America, joined May 2005, 14 posts, RR: 0
Reply 14, posted (8 years 7 months 1 week 4 hours ago) and read 8558 times:

Well, here I am...the Lufthansa expert...a former Lufthansa employee and a present Lufthansa frequent traveller. Lufthansa has a great and well deserved reputation, however I must agree, it is for the First and Business Class products. Economy Class is very lacking in seating and in entertainment. I am very surprised that they haven't gotten the picture yet and upgraded their product. Personally I find the crew, food, china, wines all exceptional. So basically it comes down to this, for flights to North America if you're flying in First or Business Class fly Lufthansa...if your flying in Economy Class fly United. (Not a bad second choice for First and Business Class if Lufthansa is full)

User currently offlineVfw614 From Germany, joined Dec 2001, 3946 posts, RR: 5
Reply 15, posted (8 years 7 months 1 week 4 hours ago) and read 8518 times:

Quoting Gr8Circle (Thread starter):
I found myself searching desperately for the famed LH service.

I haven given up searching for it. Apart from the PTV issue which is a matter of personal preferences, the main criticism I have when it comes to Y is that it lacks what I would call a personal service. Crews are, as has been said, somewhat robotic and the overall service unremarkable. Also the overall cabin design does not help creating a "cosy" atmosphere IMHO, but this is of course a matter of taste.


User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 16, posted (8 years 7 months 1 week 4 hours ago) and read 8473 times:

Lufthansa's reputation is, in fact, for First and Business classes - just as it is with most other airlines.

Since I usually live in Frankfurt, LH would - often enough - seem like a logical choice for me; I usually book with their competitors, even if that takes me on a longer route or forces me to transfer between flights once or twice.

It's not just the fact that LH's Economy Class is, at the very best, par with other low-average Y-classes, but the fact that LH is also usually one of the most expensive airlines to fly on is also a factor in my choice.

Regarding the crews: while I have experienced a couple of dull drones on LH flights, I have to say that on most flights, the crews were at least very professional and, in still at least 50-60% of my flights, friendly to very friendly.

While friendly crews should, in my opionion, be the norm and not the exception, I don't consider LH to be any worse than other airlines are.

It's the seat pitch that, for me, really ruins the picture; my knees - normally - should be about halfways inside the backrest of the seat in front of me, so I usually have to bend myself into a LH-Y-Class-Seat-conforming shape. Not comfortable.

As for meals... well... have had everything from "this is worse than McDonalds" to 5-Star quality.

Regards,
Frank



Smile - it confuses people!
User currently offlineVEEREF From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 7 months 6 days 23 hours ago) and read 8193 times:

Flew LH recently from FRA-MIA on a 744. I found the overall product to be quite nice compared to US counterparts. This particular A/C was not equipped with PTVs. I always bring a book and laptop so it didn't really matter to me. The food and service i found to be good. My only complaint was the incredibly uncomfortable seat. By the first hour I found myself squirming to find just the right spot. Reminded me of a metal slab covered with a T-shirt!

User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 22
Reply 18, posted (8 years 7 months 6 days 21 hours ago) and read 8035 times:

Quoting LufthanseatLAX (Reply 14):
I am very surprised that they haven't gotten the picture yet and upgraded their product.

Every time I've flown them BOS-FRA (and BOS-MUC once) the planes were constantly and totally packed. If you were LH, would you spend money on upgrading your product?

Quoting Leskova (Reply 16):
but the fact that LH is also usually one of the most expensive airlines to fly on is also a factor in my choice.

Frank, for the flights across the pond, I found their prices very competitive. In fact, when I fly across the pond and do a few legs within Europe too, their prices are usually very good.

Quoting Leskova (Reply 16):
It's the seat pitch that, for me, really ruins the picture;

I absolutely agree with you here. But I've heard than BA is even worse (even though I can't confirm this myself).

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlinePRAirbus From Puerto Rico, joined Apr 2005, 1126 posts, RR: 1
Reply 19, posted (8 years 7 months 6 days 20 hours ago) and read 7950 times:

I went JFK-FRA-EWR on LH 744 in Economy and the service was nothing to write home about. The FAs were OK but never smiled and had very little interaction w/customers. They disappeared too for long periods. The food was OK but the follow-on snack before landing was just a chocolate bar! Both ways, for breakfast and afternoon snack. LH inflight entertainment was dull too...the 744 was nice though. AA international economy is better even when you have to pay for alcohol. At least AA FAs are in the aisle several times offering beverages. On LH, they only went around twice on both transatlantic legs. LH's Economy Service was efficient but nothing worth to try again.

User currently offlineSshank From United States of America, joined Jul 2004, 304 posts, RR: 0
Reply 20, posted (8 years 7 months 6 days 19 hours ago) and read 7862 times:

As some one who regularly flies LH from PHL-FRA-BOM/MAA equally slplit between J and Y, I can tell you LH in Y is pretty basic. The seat pitch is one of the worst in the industry (you will have to look at charter flights for lower seat pitch) and there is no IFE in the 744s, and it doesn't appear that LH plans to offer one on the 744. I would choose UA for Y, especially with E+ its no contest.

However, I have always found the food to be decent (yes, even the special meals!) and service professional, though never warm - unlike the Asian carriers (that's likely a cultural thing). As others have stated they run a tight ship - your flights will be on time, you will make your connections and your bags will show up, and they have a fabulous network and a great hub in FRA.


User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 22
Reply 21, posted (8 years 7 months 6 days 19 hours ago) and read 7823 times:

Quoting Sshank (Reply 20):
The seat pitch is one of the worst in the industry

Again, BA is reported to be worse. UA non-E+ seats are also very crammed (my girlfriend who flew on those a couple of years ago is still bitching about them...). seatguru reports 32" on LH B744s and 31" on BA/UA B744s.

Quoting Sshank (Reply 20):
I would choose UA for Y, especially with E+ its no contest.

I absolutely agree. I love UA's E+. But note that UA's B744s do not have PTVs either...

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineKingsford From Ukraine, joined Nov 2003, 427 posts, RR: 4
Reply 22, posted (8 years 7 months 6 days 19 hours ago) and read 7757 times:

I have flown with them FRA-IAD, FRA-MEX, FRA-SIN : The service and punctuality is their strenghts, the seat pitch and no PTV's is their weakness.

I try to avoid them by flying UA instead over the pond and SQ to Asia.

On short-haul LH has just become soooooo expensive, I am also looking at alternatives.

My 2 cents.


User currently offlineLindy From , joined Dec 1969, posts, RR:
Reply 23, posted (8 years 7 months 6 days 19 hours ago) and read 7746 times:

Quoting AMS5280 (Reply 1):
good IFE

This takes the cake  Smile I almost pee-ed my pants reading this  Smile Good IFE on LH Big grin Freaking hilarious Big grin

Rafal


User currently offlineGr8Circle From Canada, joined Dec 2005, 3089 posts, RR: 4
Reply 24, posted (8 years 7 months 6 days 17 hours ago) and read 7685 times:

Thanks for all the responses....I am now convinced that my opinion of LH is shared by quite a few others....fact is, they seem to be intentionally ignoring Y class, just assuming that people will be attracted to them by their overall reputation....I wish they would pay attention to the Y class product (especailly 744's) - would give them a well rounded out reputation...after all, the bulk of flyers are Y class....

BTW, the second leg of my journey, on the 346, was excellent.....in sharp contrast to the 744...and that's what infuriated me even more...the obvious difference.... Angry


25 Vs25 : I flew LHR-IAD-BOS on UA and BOS-FRA-LHR on LH for a change from my normal VS flights a year ago. I was pleasently surprised by Lufthansa. In fairness
26 SNATH : Good for you. I've been *A Gold since 2000, flown LH several times across the pond since then, and this never happened to me. In fairness, however, t
27 Gr8Circle : On this same flight of mine at FRA, a pax was taken off the aircraft sick and then the captain announced that there would be a delay as the luggage of
28 AIR MALTA : I have flown LH longhaul economy on FRA-SAH (333) and DXB-FRA (744) and let me tell that it was terrible. No PTVs, no legroom, average food and the cr
29 764 : Well, it is not only the 744s. Overall I do strongly dislike LH's cattle class and hence use United whenever I can. The feeder flights in Europe are p
30 XA744 : Absolutely ! However, out of MEX service in coach is really good. Always have been pampered with excellent food and beverages ! Cabin attendants alwa
31 United905 : Ive just flown on lh from fra to sfo and ive got say they were great.From the check in staff to the cabin crew.They never stopped working for the 10 h
32 HT : Often promo-fares in Eco on LH from Germany to the U.S. are significantly higher than from the U.S. to Germany. But isn´t it always the case that fl
33 Post contains images EI747SYDNEY : Guy's whats all this about "amazing IFE" I really couldnt imagine sitting in coach for that long again with just a screen sticking out of the ceiling
34 LHUSA : PTVs in ecomony are coming. They will be delivered with a brand new economy seat in the A380 and then the rest of fleet will be retrofitted to include
35 Post contains links Abrelosojos : Here is the competition - now, go vote and settle this - once and for all - 1st Annual Worst Major Airline Service Award (by Abrelosojos Dec 9 2005 in
36 Post contains images Persotvik : Hey, what's this all about?? PTV's all around. Do you enjoy flying or looking at the mini TV and do some playing??? As long as I have the airshow I'm
37 Post contains images Gr8Circle : Damn right you are!! Most members on a.net seem to think that flying is all about PTV's.....you guys even judge airlines mainly on whether they have
38 Post contains links and images Persotvik : Thank you Gr8Circle! When I fly longhaul I choose the airline who offer me the best possible connections and not at least seat comfort. I don't care
39 AirPacific747 : I have flown Lufthansa to Jakarta and to Mexico City many years ago and I really enjoyed flying with them! The service was great and the IFE (at that
40 Pavlin : poor canadian. My eyes are wet now
41 Macc : I agree that LHs eco isnt awardwinning. Used them to SIN, SGN, BKK and compared it with their Asian competitors. But how do you want to make a german
42 Post contains images 747400F : Having recently done two long haul LH 747 trips, I have to say: * Window seats on a 747 sucks big time no matter which airline - due to the "double-ex
43 Cedars747 : LH FRA-EZE B744 Y class "Never again"
44 AirPacific747 : I also flew BA from YVR to LHR recently on their 747 and the legroom there sucked!! on the next leg I flew LHR-CPH with them on an A320 (I believe it
45 Post contains images Jush : Well LH 526 FRA-GRU isn't much better on the A346. I reckon you're far under 6'4" you're alright but for me the 17 hour to SCL were just a pain well
46 Parisien : I now avoid if I can flying LH on long haul (it used to be my favorite carrier for long haul!). Even if I pay a little bit extra, I would go on anothe
47 Aerofan : Well, as a very very frequent flyer, both revenue and non revenue. I like my creature comforts and AVOD not just PTV is one of them. So yes, I will go
48 Post contains images Abrelosojos : = You are from Paris? You think AF is remotely better? -A.
49 AirPacific747 : Relax! He has a right to express his opinion and this thread is about Lufthansa
50 LPLAspotter : I believe LH is one of the most inconsistant products in the airline industry when it comes to their Y class service. MNL-FRA was a wonderful 13.5 hou
51 StuckInCA : My last flight on LH was MUC - LAX on the 343. Before takeoff, the woman in front of me reclined her seat very quickly and it hit my knees (I'm 6'3")
52 Post contains images Abrelosojos : = Of course. I should have added a smily face . -A.
53 Post contains images AirPacific747 : yes
54 Post contains images Abrelosojos : = Anything else? " " -A.
55 Post contains images AirPacific747 : I don't know...... Fred[Edited 2005-12-20 22:13:48]
56 GoldenArgosy : At 6 feet 5 inches tall there isn't an economy cabin in the world (except for SQ's EWR - SIN economy section) that isn't an outright torture chamber.
57 SK A340 : Agree, LH service is really good, but the IFE is non existent. /Micke
58 Parisien : thanks for the smiley face. I did not say that AF is better. In fact, I like the flight crew of LH often better than AF...but AF is getting better and
59 Abrelosojos : = Oh my God, I was kidding ... I am sorry ... next time I am in Paris, I will take you to an amazing place in Oberkampf and get you drunk. Happy? All
60 Post contains images Abrelosojos : = Hmmm ... -A.
61 AirPacific747 : Huh? Anything else?
62 Post contains images AirPacific747 : OH thats why you are so offensive... that says it all.. Dont worry Abrelosojos, noone is after you Noone meant to hurt your feelings anyway i'll rest
63 SQno1 : How come is it nobody criticises KL's Y class product on its 747-400s. It's as cheap and nasty as the one your criticising on this thread. With Regard
64 Post contains images Buckieboy : All, My experiences (and I confesss that I've not read everyone else's experiences in any detail): With my Company, any single flight over 5 hours is
65 AirPacific747 : I second that, having flown AMS-SIN-SYD and back with them. I gotta say they suck majorly.. the IFE was really bad! not even a big screen in the midd
66 Parisien : yup no kidding. KL 747 especially the combi is not the most comfortable out there ! just as tight as LH, but felt more cramped since half of the plane
67 Abrelosojos : = Deal. PM me. I will be back in Paris at the end of Feb. -A.
68 Amir : Hi to all, i am doing an average of 10 Economy legs with LH launghaul every year. Alone last month i flew 8 Sectors of min. 7 hours each with LH 744 a
69 Post contains images AirPacific747 : Hey Parisien. No sorry I didn't. I flew AMS-SIN-SYD back in 1999 and SYD-SIN-AMS in 2000 I think I was about 13 at that time, and I didn't even have
70 Post contains images SK601 : There is really NO difference between a full pax and a combi a/c. The configuration is the same, except the combi is "missing" rows 51-69. Up to row
71 Post contains images A340600 : Ever tried tilting the screen?
72 Sabena332 : This survey clearly says: Lufthansa sucks big time! And yes, it is true! Patrick
73 Lp0815 : aaahhh, the weekly "Lufthansa has bad service, rude F/As, crappy IFE and disgusting food" thread! Guys, state whatever you want but honestly, LH ain't
74 Leskova : That may very well be true, but in my personal opinion (and LH is, unfortunately, the airline I've flown most of my flights on) LH is quite far below
75 TACAA320 : Next time, try IB.
76 TACAA320 : I personally don't, as you may be aware.
77 Post contains images ZKEOJ : not at all. I just did SIN-MUC-IST/IZM-MUC-CGN/FRA-SIN on LH, and it was very nice all the way through. I am actually looking for the so often cited
78 FRAspotter : You must have just been unlucky because I flew LH A343 IAH-FRA in August and their service was excellent!!!!
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