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Ever Switched Airlines After Being Loyal?  
User currently offlineWadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0
Posted (10 years 5 months 1 week 4 days 8 hours ago) and read 2932 times:

I was talking to a friend of mine. She was a frequent flier with British Airways, and she goes to Europe a lot. then after couple of experiences she decided to switch to KLM, and that involved her frequent flier program.

any one had the same experience? and is it easy to do the switch?

28 replies: All unread, showing first 25:
User currently offlineTornado82 From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 5 months 1 week 4 days 8 hours ago) and read 2920 times:

I switched from US to CO. The only problem is that for that first year you won't have elite privleges on the new airline.

User currently offlineHAMAD From United Arab Emirates, joined Apr 2000, 1163 posts, RR: 7
Reply 2, posted (10 years 5 months 1 week 4 days 7 hours ago) and read 2900 times:

I did the Same thing. I switched from Continental to United, not that Continental was bad, but i had consecutive unpleasant experiences with them on board, where finally i thought, its not worth it, just switch.

I used to live in the Northern VA area, where if you want to travel, you just have lots of choices, and a friend of mine still works for continental, so encouraged, i started flying them. I moved to phoenix, AZ but my uncle and his family still lived in the northern VA area, there fore flying from phoenix to Northern VA either BWI, DCA or IAD was a common trip for me couple of times a year. i started accruing miles with continental, and I earned elite status in less than 5 months, and here were the story started. every time i travel i had to have my bags damaged, didn't matter if i bought expensive, or cheap luggage, it is always damaged, so half of my finances where going on new luggage. I never got the complimentary upgrades CO one pass described, not even once. i couldn't use the miles on specific dates, there was always an obstacle, but i still liked them and continued to fly them until two incidents took place.

# 1 March 30, 2005. was flying from DCA to PHX via IAH. we are boarding, and the jetways was packed, once i reached the door to board, one of the flight attendants said "Sir, wait". so i froze in my place and she kept chatting with her colleague, - the other flight attendant - for a while, then she left and went toward the end of the airplane, well i thought maybe that was it, and i stepped one foot forward, when the other flight attendant flamed me saying with a really bitter attitude "SIR, I THINK SHE ASKED YOU TO WAIT, STANDING FOr ONE MORE MINUITE UNTIL SHE Is DONE FROm WHAT SHE IS DOING WOULDN'T HURT" i was thinking like "what the....."

i had no idea what that all was about, or what was the flight attendant who orignally asked to wait was doing except that she no longer was there, how much longer will i going to be blocking the jetway with impatient people waiting behind me?

all i did, is go back up the jetway and ask the agent if i could take another flight or even if i can fly the next day because with that, i wasn't really sure how would the flight attendants treat me on that flight especially with me being middleastern. the agent asked me to repeat what happened so i explained to her, and she said "well, there is a flight that is leaving in an hour, but you will only have 45 miniutes in houston opposed to the two hours wait. i took that flight.

the next incident was may 2005. i was going from phoenix to houston, and my nose started bleeding mid flight. luckily the lady sitting beside me was a registered nurse as she claimed, and she asked the flight attendant who was passing if we could have some ice so that i can chew it to stop the bleeding. that flight attendant looked at us with skeptism and said "i never heard about that" and she walked away. did we get the ice? no, i had to go to the bathroom and keep my head down at the sink for a while till the bleeding stopped.

with that second incident i thought to my self, why am i flying CO if thats what i am getting inflight? i know that the airline industry in the USA is not at its best, but there are certain things that should be taken into consideration. nose bleeding as simple as it might sound, but up there, with the pressure things are different.

after that flight i signed up for United mileage plus, and i heard about the economy plus access program. i paid the $299 membership fee, and flew them twice, and just from the second time and before reaching any elite member level, i have been very happy. they might have delayed flights, they might have some issues with customer service at IAD, but once you are on board, it is a different story, they are just really nice. i only have 15,000 miles with them already, but i always get offers to upgrade, my bags make it with no damage, and they are so attentive.

i feel so sorry i left continental, but i don't regret being a new UAL mileage plus member.

if one program didn't work for someone, there are other options out there for the rest of us. and thats what happened when i switched from One pass to mileage plus.

PHX - i miss spotting
User currently offlineLesMainwaring From United States of America, joined Dec 2005, 545 posts, RR: 3
Reply 3, posted (10 years 5 months 1 week 4 days 7 hours ago) and read 2886 times:

I grew up in ATL and always worshipped DL back in the day (although I did, and still do, have a fondness for EA.)

But DL lost me along with way. I certainly wish them the best, but I have had so many good experiences on FL, that I am pretty loyal to them.

My aunt flew with UA for 35 years, and my first flight was in 1971 on a UA 737 from ATL-DCA, so they will also have a sentimental place with me, but when I am a paying customer, I look towards FL first, typically.

Happy Holidays,

The Lester Mainwearing Party

I want something under my wheels thats plenty long and mighty dry --- Vern Demarest
User currently offlineScalebuilder From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 5 months 1 week 4 days 7 hours ago) and read 2850 times:

Quoting HAMAD (Reply 2):
i feel so sorry i left continental, but i don't regret being a new UAL mileage plus member.

Read your story with a lot of interest. I have always enjoyed Continental. One or two flights may have been below what I expected , but on average this airline has generally exceeded my expectations as a traveler. And that is traveling mostly overseas with three cranky, crying, and tired kids accompanying me.

You have the power to make choices as a customer. Sounds to me that you made a good one switching to United. My experience is very good with them as well.

Sometimes the best help in a difficult situation is found in the traveler sitting next to you - not necessarily in the crew members working on that particular flight. You never really know who that person sitting next to you really is unless you initiate contact or something happens where help might be needed. Your interesting story is an honest testimony to this fact. I have been there myself.

User currently offlineTomindc From United States of America, joined Jun 1999, 127 posts, RR: 0
Reply 5, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2769 times:

Over a career of travel as an association executive, I've been "premiere" or whatever the term, with US, CO, DL, UA, AA, but for most of the years DL was the primary carrier. About 5-7 years ago I totally had my fill of DL's "lack" of service, and often more expensive fares and left them totally after almost 750K FF miles. I went to AA and have never looked back. I just returned to DCA today from Palm Springs and was upgraded all the way --- granted, the amenities (i.e. food) were lousy, but the service was nice.

User currently offlineBeertrucker From United States of America, joined Dec 2005, 403 posts, RR: 0
Reply 6, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2753 times:

I used to fly everyone before I knew what it was like to like one over the other. But I guess I have to say I am loyal to DL and have been for a long time now. I will always look for Delta first before looking at low cost or other airlines. I guess it shows I was loyal to them cause I started working for them after I was already a loyal flyer. And I will be flying with them on Saturday on my way to Lake Tahoe for X-Mas. So Sorry I not changed but I do fly others if the flights make more sense or there a big difference in price.

Fly HI
User currently offlineWedgetail737 From United States of America, joined Aug 2003, 6237 posts, RR: 6
Reply 7, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2740 times:
Support Airliners.net - become a First Class Member!

I was pretty loyal to DL and US when they actually had a west coast presence. But once that went away, among other things, I switched to AA because I could get miles on AA and AS. I may be transitioning to AS over AA soon.

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2724 times:

Yes . . . I was extremely loyal to US in the 1990s. I lived in DC and my wife lives in CLT - needless to say US was easily the most convenient for us. I traveled virtually constantly, and even went out of my to travel on US as far as I could get (e.g. to DEN then on UA to RAP for example) using US.

When I decided to retire in 2001, I began migrating to CO . . . as early as 2000. I knew US didn't fly to Alaska, had no codeshare agreement or partnerships with any carriers that did, so I knew I had to change carriers in order to keep my VVFF status.

Being a CO VVFF has it's advantages in that miles may earned on NW and AS as well . . . both have a large (AS obviously the largest) presence in ANC.

So, when I retired I was left with over a quarter million US miles still in the Dividend Miles account and had about that many in the CO OnePass account. I spent most of the CO miles in the two years after I retired. I was very pleased when US joined Star Alliance as I was now able to use those miles also.

User currently offlineTerryb99 From United States of America, joined Sep 2004, 291 posts, RR: 0
Reply 9, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2715 times:

Contact the Mileage plan desk of the airline you want to switch to and ask to be comped elite status.
I am a NW Platinum and I contacted UAL a few days ago. They asked me to fax my last statement and they will most likely give me "one step down" status on UAL thru Feb of '07. I assume that will be Premier Executive on UAL.
I fly to Asia a lot out of SEA, and NW and UAL have the most flights.


User currently offlineJacobin777 From United States of America, joined Sep 2004, 15375 posts, RR: 58
Reply 10, posted (10 years 5 months 1 week 4 days 4 hours ago) and read 2694 times:

I am an AA Platinum Member..I've kept it that way..

however, for international travel, I used to be a loyal EK skywards member...used to fly them all the time form Europe to KHI, and I even flew them JFK-DXB-KHI a few weeks after the flight was inaugurated back in summer of 2004...

i've noticed their in flight service going down quite a bit..to the point where I only use them to connect from DXB-KHI......however, their service at DXB is phenom.

Over the summer, I flew AF from CDG-DXB...I had a connecting flight at DXB to KHI, and someway, somehow, right after I got off my AF flight and made it to the terminal, a representative of DXB airport was able to figure out who I was and able to guide me to the correct location I should be in for my transfer....how he figured out that I had a connecting flight and how he knew who to talk to (he approached me and asked if my name was Mr. So and So...which it was..  Wow! ) was beyond me, as it's never happened to me before...was kind of cool though...I felt special.. biggrin 

anyway, it was the first time I took AF in about 20 years, I really enjoyed them, service was very good.... but to travel to DXB from now on (which I do every year), I will fly on BA!

"Up the Irons!"
User currently offlineAJRfromSYR From United States of America, joined May 2005, 454 posts, RR: 0
Reply 11, posted (10 years 5 months 1 week 4 days ago) and read 2620 times:

AA Platinum -> US Chairman Preferred.

Called US said I wanted to switch airlines and asked if they would transfer my miles. No problem.

User currently offlineKaneporta1 From Greece, joined May 2005, 806 posts, RR: 12
Reply 12, posted (10 years 5 months 1 week 4 days ago) and read 2607 times:

I used to be loyal to OA (non-rev, but still...) but since I moved to the UK I joined the BA exec club. It also seems I'm going to be a Privatair FF (only flown once with them so far) on a very specific route  Wink

I'd rather die peacefully in my sleep, like my grandfather, not terrified and screaming, like his passengers
User currently offlineMarkabcan From Canada, joined Dec 2005, 205 posts, RR: 0
Reply 13, posted (10 years 5 months 1 week 4 days ago) and read 2605 times:

From Air Canada to Westjet! The aeroplan program just wasn't working for me and the airmiles program really isn't that bad. Live TV also helped!

User currently offlineWhiteHatter From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 5 months 1 week 3 days 23 hours ago) and read 2581 times:

I used to use BA a fair bit (shuttles mainly) but then moved to BD as they offered better prices. Unfortunately the strange BD policies of late mean I'll probably be going back to BA.

User currently offlineSampa737 From Brazil, joined May 2005, 637 posts, RR: 1
Reply 15, posted (10 years 5 months 1 week 3 days 17 hours ago) and read 2433 times:

Interesting topic as I have been contemplating this myself. I have been loyal to DL for years and years. However, after living in Sao Paulo, Brasil for nearly 11 years, I find options with AA, including a dayflight, intriguing. Home is MEM, an airport served well by both. Plus DL has no partner in Brasil. AA is partner with AA. Yet, I use my AmEx Skymiles card for everything and rack up the point fast!

User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 16, posted (10 years 5 months 1 week 3 days 17 hours ago) and read 2420 times:

Believe it or not, I used to fly only on AA, and that was very difficult being in Detroit. I really avoided NW for the longest time, and I traveled once or twice a week at the time.

After 9/11 AA closed the Admirals Club at DTW. I know that sounds petty, but that was the major reason that I switched to NW.

User currently offlineCOEWR787 From United States of America, joined Mar 2005, 397 posts, RR: 3
Reply 17, posted (10 years 5 months 1 week 3 days 16 hours ago) and read 2375 times:

I used to fly almost exclusively UA - over 900K miles in all. Then UA discontinued its EWR - LHR flight and also cut EWR - West Coast service to barebones. So I changed to CO. CO gave me Elite status from the getgo based on my UA Premier Exec status.

Now I fly almost exclusively CO in the USA. I still collect UA miles and maintain Premier status, but mostly by flying LH and SQ. Haven't flown UA in over a year. Comes in handy to cash in for various Star Alliance flights.

[Edited 2005-12-23 18:10:24]

User currently offlineAlitaliaMD11 From Spain, joined Dec 2003, 4068 posts, RR: 12
Reply 18, posted (10 years 5 months 1 week 3 days 15 hours ago) and read 2324 times:

My family and I used to fly American Airlines a lot when I was younger. We must have ranked in thousands of miles. We did belong to the AAdvantage program at the time. After about 6 years of flying on American constanly we switched over to Continental for a while and lost pretty much all of our AA miles.

My mothers family lives in Puerto Rico and we live in New York so when I was younger we used to go to Puerto Rico atleast four times a year flying American, in between those flights to SJU we also flew AA to ORD, MIA, and LHR quiet a few times.

We then started flying Continental when I turned 6 and flew them to SJU constantly as well as LAX and MCO. As a result from flying with Continental we also started flying on Air France when we flew to Paris and Virgin to London since both airlines where partners with CO at the time.

When Jet Blue started flying to SJU we switched over to them and have flown them to Puerto Rico atleast 16 times as well as to LGB twice. Once we switched to Jet Blue we also started flying KLM and Iberia to Europe plus Air France still

In between the American/Continental change we also flew TWA four times to SJU and twice to MXP.

Also we tried out Delta for a little while when we flew to Mexico.

After loosing our AAdvantage miles we never really picked up on any frequent flier mile programs except for belonging to the Virgin Atlantic miles program but we haven't flown them since we started the program.  guilty 

If we had joined Air France's frequent flier program we probably would have a lot since we have flown them 18 times  Silly

So thats my airline switching story  Smile

No Vueling No Party
User currently offlineSampa737 From Brazil, joined May 2005, 637 posts, RR: 1
Reply 19, posted (10 years 5 months 1 week 3 days 15 hours ago) and read 2292 times:

Not that anyone noticed but I meant in Brasil, AA's partner is TAM.

User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 20, posted (10 years 5 months 1 week 3 days 13 hours ago) and read 2245 times:

I think you'll find that hundreds, if not thousands, of bmi frequent flyers have deserted them in recent months - I was Gold, then Silver and now I've binned my Diamond Club membership completely.

User currently offlineHanginOut From Austria, joined May 2005, 550 posts, RR: 0
Reply 21, posted (10 years 5 months 1 week 3 days 12 hours ago) and read 2186 times:

Quoting Markabcan (Reply 13):
From Air Canada to Westjet! The aeroplan program just wasn't working for me and the airmiles program really isn't that bad. Live TV also helped!

After finding out today, how I (and a lot of other Air Canada frequent flyers are getting shafted by the new policies), I am actively considering abandoning AC and joining another frequent flyer program. I would prefer Star alliance, but considering how p*ssed off I am with AC, I may go for Skyteam or One world.


Dreaming of the day I can work for an airline
User currently offlineRedFlyer From United States of America, joined Feb 2005, 4494 posts, RR: 26
Reply 22, posted (10 years 5 months 1 week 3 days 11 hours ago) and read 2166 times:

DL for the past six years. When I saw the writing on their financial wall this year I switched to WN (with occasional CO tossed in on bi-coastal flights or across the pond).

My other home is a Piper Cherokee 180C
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5717 posts, RR: 51
Reply 23, posted (10 years 5 months 1 week 3 days 11 hours ago) and read 2139 times:

While I havent switched miles, i switched service to Southwest Airlines.

Used to fly Americsan a lot, but now I find myself flying SWA more and more, but i still keep my miles at AA and my credits at SWA.

Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineAA737-823 From United States of America, joined Mar 2000, 6291 posts, RR: 10
Reply 24, posted (10 years 5 months 1 week 3 days 4 hours ago) and read 2060 times:

Why, yes, I have... funny you should ask.
After reading some of the replies where one switched away from CO, mine is the opposite.

I was a die-hard AA fan, as my dad worked for them when I was a kiddo. My goal waaaay back then was to fly on one of their 747-SP's (ahem... TWA leased) to Hong Kong...

But now that I buy my own tickets, and non-rev is NOT an option with any airline, I am more choosy.

I remained a die-hard AA flyer, living in the DFW area. But after a real unpleasant customer service/AAdvantage experience in the summer of 2002, I began to think twice. My girlfriend (at the time) had a real bad experience at check-in with them that summer, as well.
I switched to Continental, and have enjoyed almost every flight. There have been average flights, above average flights, and below average too. But here's the deal: on average, Continental's average is a step up from American's average.
On average.

Since then, I had about 28000 miles left in the bottom of my once- padded account. So I booked a roundtrip from Anchorage to CVG this past summer.
It was awful. The two ERJs didn't have working lavatories. And my seat in the 757 smelled of urine. Plastic panels were broken. There were no pillows or blankets on a 6.5 hour DFW-ANC flight. AND, the kicker, food on this 6.5-hr flight was $5 for a turkey wrap, or $3 for a bag of tortilla chips.

Two weeks later, Continental fed me twice- for free- on their competing ANC-IAH service.

I'll never pay to fly American again, after sitting in a urine soaked seat for six hours and not getting a meal. The thing was, the turkey wrap came with nothing else- no chips, no candy bar... nothing. Continental gave me a HOT turkey sandwich, a plum, a salad, a roll, and a bag of M&M's for dinner, and a blueberry muffin for breakfast. FREE.

Who do you think I spend my money on now?

25 UAL-Fan : United to Delta. I just hate that Untied Airline after the summer of HELL. I was Premier Exec. flying about 75K per year.
26 OB1783P : I don't usually read long sob stories, but yours was very interesting. Thank you for sharing and good luck with United. I fly United too, and I am al
27 HAMAD : OB1783P, I don't know how to perceive your comments, as it is really unclear if they were regular comments, sarcastic or skeptic. But thanks for readi
28 OB1783P : Absolutely regular. Sorry if I was confusing. What I meant is that I don't read long story about nonsense, the wrong bottled water, no lunch voucher
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