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AA Flights - Onboard Service  
User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Posted (8 years 2 months 2 weeks 3 days 2 hours ago) and read 2726 times:

I am booked on a oneworld RTW ticket starting late this month (Feb). On it I have 3 AA sectors, the first ever flights on AA for me. Can anyone tell me what level of inflight service I am to expect (flying economy)

MEX-ORD-LGA on 757 and MD80 then JFK-BOS on ERJ135. My itinerary lists full meals on both of the first 2 sectors. Is this correct? I thought they didn't serve full meals on USA domestic sectors.

Any info appreciated!

13 replies: All unread, jump to last
 
User currently offlineComorin From United States of America, joined May 2005, 4869 posts, RR: 16
Reply 1, posted (8 years 2 months 2 weeks 3 days 2 hours ago) and read 2719 times:

I used to be a big fan of AA in its glory days. I just flew JFK-LAX, and it was quite distressing. A rustbucket 767 replaced the DC10s and 747s of yore, and the inflight service was pretty desperate. One overweight FA actually took her break snoring away in a seat at the back. Some of the older FAs were embarassed by the fact that passengers had to buy their owm food.

I flew back on UA ps and it was much better. I hope my flight on AA was an anomaly and that you have a good experience.


User currently offlineContrails From United States of America, joined Oct 2000, 1829 posts, RR: 0
Reply 2, posted (8 years 2 months 2 weeks 3 days 1 hour ago) and read 2675 times:

AA's service is probably equal to that of any other US carrier. They've all gotten sorry over the past several years.

To the best of my knowledge there are no more meals on AA coach except for the long overseas flights. On the shorter overseas flights, such as to Hawaii, you can buy a bag of stuff. This will usuallys consist of a bunch of junk food, i.e., chips, cookies, maybe some cheese spread. It isn't much, but it got me through a trip from DFW to HNL and back.

Best advice - lower your expectations.

Have a good trip to the US.



Flying Colors Forever!
User currently offlineAaer 777 From Ireland, joined Aug 2000, 199 posts, RR: 0
Reply 3, posted (8 years 2 months 2 weeks 3 days 1 hour ago) and read 2675 times:

The lower your expectations, the better off you'll be...
The morale is at an all time low and it shows! The last few long hauls that I did were pretty bad. There was one ORD-DUB flight that I will not forget. Truly appalling. The FAs were not just blasé, they were downright rude.



Which part of "NO" do you not understand?
User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 4, posted (8 years 2 months 2 weeks 3 days 1 hour ago) and read 2646 times:

You might get something on the MEX/ORD flight, but best advice...pack a lunch. ORD/LGA & JFK/BOS...not a chance.


Above and Beyond
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 5, posted (8 years 2 months 2 weeks 3 days 1 hour ago) and read 2646 times:

MEX-ORD-LGA have meals in business/first only
in coach, you need to buy the "Junk-box", if you are desperatly hungry.
Eat before you get on.

If you normally fly with QF, even domestic, you will very disapointed with AA.
If you have low expetactions and just want to get from point A to B, then is going to be an ok flight.


User currently offlineCapt.Fantastic From United States of America, joined Aug 1999, 694 posts, RR: 0
Reply 6, posted (8 years 2 months 2 weeks 3 days 1 hour ago) and read 2619 times:

I've flown AA domestic and transatlantic and I have never had a "good" experience. For some reason the American FAs seem to be very rude and not concerned at all with you as an individual pax (in coach). This is based on many flight legs, not just one bad one. After a short trip to St. Louis last winter, I promised never to fly AA again: Gate agents, flight attendants all had a chip on their shoulder. I know its getting bad all around, but experience tells me that American is a little worse than the others.

btw, I have flown United quite a bit and I must say that compared to the others, UA offers much more friendly service - from check-in to lost luggage - UA is better in my book.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2986 posts, RR: 8
Reply 7, posted (8 years 2 months 2 weeks 3 days ago) and read 2550 times:

You will not receive a full meal on domestic US sectors...unless you are in First Class, and never on Eagle flights.


Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 8, posted (8 years 2 months 2 weeks 2 days 22 hours ago) and read 2488 times:

Quoting Jetdeltamsy (Reply 7):
You will not receive a full meal on domestic US sectors

You still get one on United PS



We Love To Fly And It Shows.
User currently offlineSW733 From United States of America, joined Feb 2004, 6265 posts, RR: 9
Reply 9, posted (8 years 2 months 2 weeks 2 days 22 hours ago) and read 2485 times:

While I haven't flown AA domestically for about 8 years, I just flew them internationally (ORD-DUB-ORD) last month, and was impressed. It was on a 767, so IFE was decent but not great. Food was fairly good for airline food, but the crew (especially outbound, but also inbound) was very good - on top of their work, always friendly, and willing to do what it takes to make you happy...even in economy! Hope you have a great trip.

User currently offlineMoparman From United States of America, joined Dec 2005, 411 posts, RR: 2
Reply 10, posted (8 years 2 months 2 weeks 2 days 21 hours ago) and read 2482 times:

Quoting Comorin (Reply 1):
I just flew JFK-LAX, and it was quite distressing. A rustbucket 767 replaced the DC10s and 747s of yore, and the inflight service was pretty desperate. One overweight FA actually took her break snoring away in a seat at the back. Some of the older FAs were embarassed by the fact that passengers had to buy their owm food.

I flew back on UA ps and it was much better. I hope my flight on AA was an anomaly and that you have a good experience.

I don't do that much traveling with AA, but I think your flight was an anomaly as you state. While one of the FAs might have been a bit overweight, snoring can occure in an individual of any age and weight range. Her (assuming) snoring may also be the cause of her exhaustion. snoring = poor sleep. I can imagine that some of the older FAs were embarassed by the fact that the passengers had to buy their own food. Air travel is not what it used to be. There are many ways to improve it, and food service is one of them.

The question really is: how much does it cost? Would adding $5-7 per flight cover the cost of the meal? It would hardly be noticed in ticket price. Just imagine the free positive exposure: OMG!! I got a complete meal while flying from ATL to JFK!! I think it would be money well spent on advertising for the airline. Why does it seem that Continental understands this better than most?

Quoting Contrails (Reply 2):
AA's service is probably equal to that of any other US carrier

I disagree with you. I don't travel on AA enough to form an unbiased opinion on the subject. However I do fly Continental quite often and their service even in Economy is good - better than many vaunted European and Asian carriers in fact.



"Harming a patient is unethical, but I can inflict as much pain as I like" Dr. Phlox
User currently offlineAR1300 From Argentina, joined Feb 2005, 1740 posts, RR: 3
Reply 11, posted (8 years 2 months 2 weeks 2 days 20 hours ago) and read 2477 times:

It basically sucks, IMO.Gimme DL anytime.They suck too, but less.

Mike



They don't call us Continental for nothing.
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 2 months 2 weeks 2 days 19 hours ago) and read 2473 times:

Quoting Moparman (Reply 10):
However I do fly Continental quite often and their service even in Economy is good - better than many vaunted European and Asian carriers in fact.

I tend to respectfully disagree. CO service might be "good"[have many doubts about that], but not better than many European and Asian carriers. Even more, to avoid a misunderstanding, I will appreciate if you elaborate a little more this last point.

Thanks.

BTW, AA has a crappy service.


User currently offlineComorin From United States of America, joined May 2005, 4869 posts, RR: 16
Reply 13, posted (8 years 2 months 2 weeks 2 days ago) and read 2450 times:

Quoting Moparman (Reply 10):

Sir, you are absolutely right.

BTW, It was the bean counters at AA who started it all, The Olive that killed the Airline Industry. They took away an olive from the salad and saved $5M (?) annually in costs. If you take something away from a customer, you have to exchange it for something better. Thyey didn't , so they probably lost $10M in revenues from said Olive. Next, they took away the entire meal, and people said, sheesh, I can fly Jet Blue and get blue chips at least. So they saved $100M but probably lost $5B in revenues. Fortunately for AA, other legacies (except CO) followed this same path to oblivion.

IMHO.


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