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United Domestic Biz Class, What To Expect?  
User currently offlineWadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0
Posted (8 years 9 months 3 weeks 1 day 14 hours ago) and read 5954 times:

I am going to the USA soon. I will be taking Lufthansa to IAD, then after that i go to a friend's wedding in Denver. Turns out to be a 777-200 with Biz class. I booked a C ticket all the way. I was wondering, is service on C class on the 777-200 different than International C class on the 777? like what do I expect? would I get a meal? do i have to purchase the food like other domestic flights i hear about? in addition to that, does united has a first/biz class lounge that i can use either on international or domestic?


any information would be great

22 replies: All unread, jump to last
 
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9681 posts, RR: 52
Reply 1, posted (8 years 9 months 3 weeks 1 day 13 hours ago) and read 5940 times:

Quoting Wadha (Thread starter):
I was wondering, is service on C class on the 777-200 different than International C class on the 777? like what do I expect?

Service levels will be lower than on international flights. It is pretty typical domestic service, but it isn't ornate or fancy. I would say that it is similar to a short hop on Lufthansa within Europe.

Quoting Wadha (Thread starter):
would I get a meal?

You will get a meal. You likely will have a choice of a hot wrap style sandwich or a salad. The meals served in first class on routes under 5 hours are the same meals that United sells in economy for transcon flights. They aren't bad. They taste ok, and are presented on a tray and are heated. They taste decent, but are too terribly filling.

Quoting Wadha (Thread starter):
in addition to that, does united has a first/biz class lounge that i can use either on international or domestic?

There are no lounges for passengers travelling in domestic first or business class regardless of star alliance frequent flyer status. You would have to purchase a day pass to the red carpet club if you want a lounge.

Overall, you will be a lot more comfortable than on the majority of domestic flights since you will have 55 inches of pitch with leg rests and PTVs. They actually do show movies on the PTVs on domestic flights, so you should have the choice of four movies. This is about as good as it gets on a domestic flight (except for premium transcons and of course first class on a three class plane).



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineJamake1 From United States of America, joined May 2004, 1017 posts, RR: 2
Reply 2, posted (8 years 9 months 3 weeks 1 day 13 hours ago) and read 5927 times:

Don't get your hopes up. Domestic first class and business class is nothing like international service. What you can expect is a comfortable seat, 4 movie channels in addition to 5 other non-movie channels (BBC, VH-1, National Geographic, etc.). If you're of age, complimentary alcoholic drinks, and a light meal. For the length of the flight, I think you will find a pretty comfortable ride with ample legroom in United Business on the 3-class 777. Don't expect newspapers or magazines other than the monthly edition of Hemispheres (which actually, isn't a bad publication). Rose Flyer pretty much summed it up as well. Enjoy your flight.


United's B747-400. "She's a a cruel lover."
User currently offlineUAPremierGuy From United States of America, joined Oct 2005, 206 posts, RR: 0
Reply 3, posted (8 years 9 months 3 weeks 1 day 12 hours ago) and read 5887 times:

I fly this flight all the time in C business, I assume you're talking about UA 903, the evening B777 departure, the morning may be different. Last time I was on this flight was last month. Aircraft is the 3-class B-777.

There were 3 meal selections offered, pasta, salad, chicken, 2 of which were served warm. Served pre-meal with a choice of 3 newspapers, warm nuts, beverage, salad, then meal was brought to us complete with a free bag of Starbucks coffee and a slice of cake with fresh fruit and a warm roll. Presentation of the meals vary depending on purser choice, but on this flight you can expect warm meals and good service, complete with the white pillows, and blankets, noise-cancelling headphones, and the back-cycler. I often take the DCA-DEN evening non-stop, but the IAD-DEN flight is much better.



It's Time To Fly!
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 4, posted (8 years 9 months 3 weeks 1 day 12 hours ago) and read 5867 times:

Quoting RoseFlyer (Reply 1):
There are no lounges for passengers travelling in domestic first or business class regardless of star alliance frequent flyer status. You would have to purchase a day pass to the red carpet club if you want a lounge.

Whilst a first/biz ticket will not get you into the lounge if you have a Star Alliance Gold card then you can enter the lounge for free. This does not apply if you have a UA MP and US DM Gold card, in which case you will have to pay, but all other *A carriers cards e.g. LH M&M will get you in free (although not sure about AC).

As for the seat it is the same as on UA international flights although the service certainly isn't.

[Edited 2006-02-03 01:31:50]


Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9681 posts, RR: 52
Reply 5, posted (8 years 9 months 3 weeks 1 day 12 hours ago) and read 5828 times:

Quoting ManchesterMAN (Reply 4):
Whilst a first/biz ticket will not get you into the lounge if you have a Star Alliance Gold card then you can enter the lounge for free. This does not apply if you have a UA MP and US DM Gold card, in which case you will have to pay, but all other *A carriers cards e.g. LH M&M will get you in free (although not sure about AC).

Wait a second here, passengers that attain Star Gold status with Lufthansa can use the Red Carpet Club on domestic United States flights, but passengers that attain Star Gold status with United cannot? That does not make sense. I thought it was that Star Gold members could enter the lounge if on a same day international ticket, but not a domestic ticket.

If what you are saying is true, then it would make sense for me to dump my mileage plus account and enroll in Miles and More where I can attain Star Gold status and get Red Carpet Club access for free.

Can you please clarify? Lufthansa's website is a little confusing.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 6, posted (8 years 9 months 3 weeks 1 day 11 hours ago) and read 5822 times:

Quoting RoseFlyer (Reply 5):
Wait a second here, passengers that attain Star Gold status with Lufthansa can use the Red Carpet Club on domestic United States flights, but passengers that attain Star Gold status with United cannot?

Exactly! UA elites still need to purchase RCC membership

Quoting RoseFlyer (Reply 5):
I thought it was that Star Gold members could enter the lounge if on a same day international ticket, but not a domestic ticket.

On any ticket. I flew a number of domestic flights in the US / Canada last week with UA and AC and was permitted into the lounge when travelling economy with my BD Gold Diamond Club card. At the same time a United 1K travelling in First class would have to either pay or sit in McDonalds.

Quoting RoseFlyer (Reply 5):
If what you are saying is true, then it would make sense for me to dump my mileage plus account and enroll in Miles and More where I can attain Star Gold status and get Red Carpet Club access for free.

Yes, but other perks such as upgrades etc. make it worthwhile to remain with MP



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineJs From Malta, joined Aug 2001, 108 posts, RR: 0
Reply 7, posted (8 years 9 months 3 weeks 1 day 11 hours ago) and read 5809 times:

Quoting Wadha (Thread starter):
like what do I expect?

In a couple of words, "NOT MUCH!"

After 400,000 lifetime flight miles and 1K status I've finally had enough of United forever. Their customer service and in-flight product continues to disappoint. Sure, they do a good job now and then but never consistently and never to the standards that competitors do.

I truly hope that your experience is pleasant, but I wouldn't bet on it.


User currently offlineWadha From United Arab Emirates, joined Mar 2000, 185 posts, RR: 0
Reply 8, posted (8 years 9 months 3 weeks 1 day 11 hours ago) and read 5799 times:

uapremierguy,

No, its flight 301 leaving IAD at 8:31am, i wanted to take the 903, but it gets into denver late, and i would rather have a day flight so that i can do couple of things as i am staying just for the weekend for the wedding.


User currently offline3201 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 9 months 3 weeks 1 day 11 hours ago) and read 5771 times:

Quoting RoseFlyer (Reply 1):
The meals served in first class on routes under 5 hours are the same meals that United sells in economy for transcon flights.

Did you mean the meals served in business class, rather than first? The meals I've had in first SJC-DEN are quite a bit better in menu, presentation, and food quality than the meal I got in economy on PS JFK-SFO.

Quoting UAPremierGuy (Reply 3):
There were 3 meal selections offered, pasta, salad, chicken, 2 of which were served warm. Served pre-meal with a choice of 3 newspapers, warm nuts, beverage, salad, then meal was brought to us

This is definitely not what United has in economy on PS transcons. But you said "sells," maybe you mean buy-on-board service for non-PS flights?


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9681 posts, RR: 52
Reply 10, posted (8 years 9 months 3 weeks 1 day 10 hours ago) and read 5737 times:

Quoting Js (Reply 7):
After 400,000 lifetime flight miles and 1K status I've finally had enough of United forever. Their customer service and in-flight product continues to disappoint. Sure, they do a good job now and then but never consistently and never to the standards that competitors do.

I disagree. All US airlines have good times and bad times. UA isn't any worse than its competitors. The seats are pretty standard, the meals are pretty standard and the service is pretty standard. The domestic first class standards aren't much different than regional flights in Europe in business class with the exception of bigger seats.

Quoting 3201 (Reply 9):
Did you mean the meals served in business class, rather than first? The meals I've had in first SJC-DEN are quite a bit better in menu, presentation, and food quality than the meal I got in economy on PS JFK-SFO.

If you look at the menu for fresh food sold in economy on routes over 5 hours during lunch and dinner time (not the shorter snack boxes, but rather the full meals), the choices in first class for shorter flights are usually very similar if not the same. However the presentation of the meal is always far better in first class as they do not serve it to you in a packaged format.

Here is the menu, and you will often see first class choices being the same (with the exception of breakfast when the choices are always some form of egg or a fruit plate):

Sandwich

Tuscan wrap
Slices of marinated roasted chicken breast, Genoa salami, and provolone cheese, topped with roasted red tomatoes and kalamata olives and surrounded by basil and garlic cream cheese spread on a low-carb tortilla wrap.

Roasted chicken fajita wrap
Slices of marinated chicken breast and pepper jack cheese, topped with a caramelized fajita pepper mixture with roasted corn, on a tortilla wrap spread with cilantro cream cheese.

Smoked turkey and cheese wrap
Smoked lean turkey breast and cheddar cheese, topped with roasted red tomatoes and marinated asparagus spears, surrounded by spinach flavored cream cheese spread on a spinach wrap.

Each served with a bag of chips.

Salad

Turkey Cobb salad
Lean turkey breast, sliced tomato, Swiss cheese, olives, sliced eggs and bacon, piled high atop a bed of crisp romaine lettuce with ranch dressing and accompanied by a selection of fresh seasonal mixed fruit.

Oriental chicken salad
Crisp romaine lettuce with grilled Oriental flavored chicken, topped with snow peas, water chestnuts, mandarin oranges, sliced almonds and sesame seeds. Served with an Asian Sesame Ginger dressing and accompanied by a selection of fresh seasonal mixed fruit.

Chicken Caesar salad
Crisp romaine lettuce and sliced marinated chicken breast, topped with tomatoes, croutons and parmesan cheese, served with a classic Caesar dressing and accompanied by selection of fresh seasonal mixed fruit.



If you have never designed an airplane part before, let the real designers do the work!
User currently offline3201 From , joined Dec 1969, posts, RR:
Reply 11, posted (8 years 9 months 3 weeks 1 day 7 hours ago) and read 5727 times:

Quoting RoseFlyer (Reply 10):
Here is the menu, and you will often see first class choices being the same (with the exception of breakfast when the choices are always some form of egg or a fruit plate):

The only UA first I do is SJC-DEN, but the choices are a lot better than those descriptions. I wish I could remember exactly what, I eat the same thing every time but can't even remember but -- big salad with grilled shrimp, lots of big ones? Something like that. Other stuff, but it all seems better than that list of wraps and salads. Breakfasts pretty good too, no wraps or sandwiches, serious eggs with 3 or 4 sides and 2 breads if I remember right.


User currently offlineChristao17 From Thailand, joined Apr 2005, 942 posts, RR: 8
Reply 12, posted (8 years 9 months 3 weeks 1 day 1 hour ago) and read 5719 times:

Quoting RoseFlyer (Reply 1):
There are no lounges for passengers travelling in domestic first or business class regardless of star alliance frequent flyer status. You would have to purchase a day pass to the red carpet club if you want a lounge.

Don't believe that is correct. If you are F or C, and/or are Star Gold, you can use the Red Carpet Club domestically if you are flying the same day on an international Star Alliance itinerary.

For example, if you are flying DEN-IAD on UA and then IAD-FRA on LH (on the same ticket) you will have lounge access in DEN and IAD both, assuming you're Star Gold, F or C.



Keeping the "civil" in civil aviation...
User currently offlinePaul From United Kingdom, joined Feb 2005, 374 posts, RR: 3
Reply 13, posted (8 years 9 months 3 weeks 23 hours ago) and read 5712 times:

I flew IAD-MIA last year in Domestic First or Business. It was wonderful, I had a comfy seat with lots of legroom, a superb meal and delightful F/A´s who were polite, playful and attentive.

You should have a nice flight and of course your allowed to use the lounges. The only time you cant is if there is no lounge like at MIA airport.

Have a nice trip

Paul



Veni, vidi, vici.
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9681 posts, RR: 52
Reply 14, posted (8 years 9 months 3 weeks 21 hours ago) and read 5705 times:

Quoting Paul (Reply 13):
You should have a nice flight and of course your allowed to use the lounges. The only time you cant is if there is no lounge like at MIA airport.

That is wrong. In the United States passengers flying in first or business class on domestic flights are not permitted to use the lounge. This is a huge difference between the United States and other parts of the world.

Often times having airline status meaning that you are an elite member won't even get you in to the lounge for domestic flights. They make their loyal customers pay for lounge access, although elite members have discounted rates.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineLondonlady71 From United Kingdom, joined Jan 2006, 152 posts, RR: 2
Reply 15, posted (8 years 9 months 3 weeks 18 hours ago) and read 5697 times:

Quoting Paul (Reply 13):
You should have a nice flight and of course your allowed to use the lounges. The only time you cant is if there is no lounge like at MIA airport

there are different rules for RCC in the USA and the uk, if he was travelling business class out of heathrow he has the right to use the lounge but this is different domestically.


User currently offlineHighpeaklad From United Kingdom, joined Aug 2004, 538 posts, RR: 0
Reply 16, posted (8 years 9 months 3 weeks 14 hours ago) and read 5692 times:

Quoting RoseFlyer (Reply 14):
That is wrong. In the United States passengers flying in first or business class on domestic flights are not permitted to use the lounge. This is a huge difference between the United States and other parts of the world.

As most US flights are domestic who does get to use the lounge if first class can't?

Chris



Don't try to keep up with the Joneses - bring them down to your level !
User currently offlineBRAVO7E7 From United States of America, joined Jul 2004, 1840 posts, RR: 17
Reply 17, posted (8 years 9 months 3 weeks 14 hours ago) and read 5690 times:

Quoting Highpeaklad (Reply 16):
As most US flights are domestic who does get to use the lounge if first class can't?

Chris

Those connecting to international flights or those with club memberships.

To the OP, I was on your exact flight last week in Business Class, and have done it about ten times before. Here are pictures of what you can expect:
http://photobucket.com/albums/y96/br...Coast/?action=view¤t=Map.jpg (PTV's)

For breakfast:

http://photobucket.com/albums/y96/br.../?action=view¤t=IMG_2960.jpg

or

http://photobucket.com/albums/y96/br...?action=view¤t=IMG_20601.jpg


In addition, you can expect danishes, bagels, bear claws, croissants, etc.


Enjoy your flight!


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9681 posts, RR: 52
Reply 18, posted (8 years 9 months 3 weeks 12 hours ago) and read 5685 times:

Quoting Highpeaklad (Reply 16):
As most US flights are domestic who does get to use the lounge if first class can't?

People pay for memberships to the lounges. Also international business and first class passengers can use lounges. If people that upgraded on domestic flights were allowed to use airline lounges, then they would be quite crowded.

It is just a different system in the United States. It doesn't really make sense to me, but airlines don't feel the need to give passengers lounge access on domestic flights regardless of status (for the most part) or class of service. Passengers are willing to pay for the extra lounge privelages. It just isn't something that passengers demand, although it would be nice.

By having passengers pay for lounge access, airlines get a little extra revenue, and don't have to spend as much on operating the lounges as they won't be as large.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 19, posted (8 years 9 months 3 weeks 11 hours ago) and read 5683 times:

Quoting Highpeaklad (Reply 16):
As most US flights are domestic who does get to use the lounge if first class can't?

Don't know about other alliances, but Star allow elite members from non-US programmes e.g. LH Miles & More, BD Diamond Club, Thai ROP etc. into the lounge for free on domestics as per alliance rules so it all adds up. They are certainly filling them somehow anyway from my experience.



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlinePaul From United Kingdom, joined Feb 2005, 374 posts, RR: 3
Reply 20, posted (8 years 9 months 2 weeks 6 days 22 hours ago) and read 5671 times:

With all things said here.

How the hell do you explain that I was allowed into the Business Lounge at IAD when making my connections from IAD-MIA? In addition I had only Silver Status with Air Canada which does not permit lounge entry.

Paul



Veni, vidi, vici.
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 21, posted (8 years 9 months 2 weeks 6 days 21 hours ago) and read 5671 times:

Quoting Paul (Reply 20):
With all things said here.

How the hell do you explain that I was allowed into the Business Lounge at IAD when making my connections from IAD-MIA? In addition I had only Silver Status with Air Canada which does not permit lounge entry.

Paul

Because you were making a connection from/to an international business flight. In this case In'l rules apply and you are allowed in. If you were not making the domestic flights on the same day as you crossed the pond you would not be allowed into the lounges when travelling F class with a *Silver card.

From *A website:

"United Airlines' Premier Executive and Premier Executive 1K customers and US Airways' Chairman Preferred and Gold Preferred customers have access to U.S. domestic United Red Carpet Club and US Airways Club locations only when they present a ticket or boarding pass for a same-day international flight".

http://www.staralliance.com/star_alliance/star/frame/main_10.html



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineDaron4000 From United States of America, joined Mar 2005, 712 posts, RR: 1
Reply 22, posted (8 years 9 months 2 weeks 6 days 10 hours ago) and read 5657 times:

I flew flight 301, which was acutally 595 I think that day, in January, but in First, not Business. However, I think the meals are pretty similar, with a nice egg selection or the smaller fruit plate. Then there is a selection of breads. The service was great especially for a US airline, and you get a great seat for a domestic flight and a PTV!

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