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What To Expect On AA Trans-con Flights SFO-JFK-SFO  
User currently offlineStealth777 From United States of America, joined Feb 2006, 372 posts, RR: 0
Posted (8 years 4 months 3 weeks 4 days 12 hours ago) and read 7600 times:

hi everyone,
My brother booked me an award travel ticket on AA for a trip to JFK from SFO the final week of March. I'm on a 762 eastbound and a 763 westbound. I'm dedicated UA flier, although i never acheived anything higher than the normal joe flyer. The last time I flew to NYC I was the P.S. service in Y class and man was it great. Besides the free food (which was actually plentiful and decent) the little extra legroom made the flight more enjoyable. Anyhows I've never flown American so i'm just curious as to what to expect from them. Also I know they don't serve food on the route, but can they be like UA and start a premier service for the SFO/LAX-JFK runs or is that asking too much.

Any thoughts or ideas on how to score a window seat by myself or better yet an upgrade to the front(i know will never happen but I can always wish can't I)

24 replies: All unread, jump to last
 
User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 1, posted (8 years 4 months 3 weeks 4 days 11 hours ago) and read 7575 times:

I have done this roundtrip three times in the past month on AA.

Do not expect much from AA. It is no way like p.s.

I am 5'8 and I feel very cramped in those seats ever since AA removed the MRTC concept. If you are flying redeye, there is only the BOB snacks. If you are flying daytime, you can also expect a turkey wrap or a ham+cheese sandwich (BOB again). I suggest you feed yourself at SFO before boarding. There is one restaurant and one food outlet in AA's pier...but if you want more, I believe you can actually hop across to UA's piers without going through security again.

At JFK, SFO flights usually depart from Terminal 8 (the old terminal), expect cramped conditions beyond security. There are some "decent" food outlets before security..After security, there is one bar, but the queue is usually long.

Entertainment-wise...you get a movie and then various short programmes from CBS (branded as CBS Eye-On-American)

If you are on an e-ticket, you can simply go onto AA.com, click on "My Reservation" next to "Make Reservation" on the top right, continue without AAdvantage number, type in your name and confirmation number...then you can hopefully choose a window seat by yourself.

When you check in, you can check whether you get a window seat by yourself by using the self-service machines. I won't bet too much for a window seat yourself though...my past trips have been pretty filled up.

[Edited 2006-03-01 11:20:58]

User currently offlineFly4Ever From United States of America, joined Feb 2006, 16 posts, RR: 0
Reply 2, posted (8 years 4 months 3 weeks 4 days 2 hours ago) and read 7461 times:

Superhub nailed it! - The new PS service is far above any other carrier's coast to coast service as it was designed for. ON AA it will be a the current typical service onboard with the BOB service (which I find amusing as when PeopleExpress did this in the 80's it was so taboo).

Better grab some grub prior to the flight and personal entertainment in case you are not thrilled with the on-board viewing.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5722 posts, RR: 11
Reply 3, posted (8 years 4 months 3 weeks 4 days ago) and read 7393 times:

Let me attest to AA's crummy BOB program:
On a 6.5 hour flight DFW-ANC last summer, I was excited about a chance to see what they were offering for BOB. The only other buy program I had done was with Midwest Airlines, and theirs was fantastic: hearty sandwich, big green bean salad, fresh fruit, the works. Imagine my dismay when the AA flight attendants announced the menu:
Bag of chips: $3
Turkey Wrap: $5

I elected to buy the turkey wrap. It was a piece of turkey sandwich meat in a flour tortilla with one cranberry.
It was absolutely pitiful. It didn't come with ANYTHING else, either. Just the wrap in a bag. Well, I guess it did have a silver twist-tie. That was a nice touch.
 Yeah sure
And that is ALL they ever offered on 6.5 hours of Less Room Throughout Coach 757 service.
Eat beforehand, and next time, fly Continental.
 Smile
Or United.


User currently offlineFly4Ever From United States of America, joined Feb 2006, 16 posts, RR: 0
Reply 4, posted (8 years 4 months 3 weeks 4 days ago) and read 7385 times:

Quoting AA737-823 (Reply 3):
I elected to buy the turkey wrap. It was a piece of turkey sandwich meat in a flour tortilla with one cranberry.
It was absolutely pitiful. It didn't come with ANYTHING else, either. Just the wrap in a bag. Well, I guess it did have a silver twist-tie. That was a nice touch.

OMG!! - Too funny - this the exact same thing I was served from ORD-SFO on my last AA run in business class (last year) - I actually did not eat it, brought it home and people who saw it just laughed. I kind of feel for AA, their product is really going downhill  down 


User currently offlineRwSEA From Netherlands, joined Jan 2005, 3077 posts, RR: 2
Reply 5, posted (8 years 4 months 3 weeks 4 days ago) and read 7373 times:

Unfortunately on this same route, UA and DL are much much better than AA. AA has the worst in-flight food service (yes, Song has BOB, but it's actually good). AA also tends to have the rudest FA and gate agencies of all the carriers out there.

I guess the only benefit to AA is that you'll be on a widebody, even if it is an antique.


User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 6, posted (8 years 4 months 3 weeks 4 days ago) and read 7333 times:

Quoting RwSEA (Reply 5):
Unfortunately on this same route, UA and DL are much much better than AA. AA has the worst in-flight food service (yes, Song has BOB, but it's actually good). AA also tends to have the rudest FA and gate agencies of all the carriers out there.

I guess the only benefit to AA is that you'll be on a widebody, even if it is an antique.

I couldn't agree more.

The only thing good about AA is their price, which tends to be slightly lower than the others - and would explain why I flew with them transcontinental for the last three times. But their consistent poor service is likely to drive me elsewhere, even if it means paying a little more.


User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 7, posted (8 years 4 months 3 weeks 3 days 23 hours ago) and read 7288 times:

its funny, everyone here "whines" (want some cheese with that?) about AA, yet their stock is doing phenomenally well, they are one of the "legacies" to not be in bankruptcy, or just getting out of bankruptcy, they are opening new routes, and with the cash they have, if there is a downturn, they would be one of the carriers to survive.......not to mention, their debt rating just got upgraded.........

for all the complaining here about AA, it seems they are doing fairly well.....

Quoting Superhub (Reply 6):

The only thing good about AA is their price, which tends to be slightly lower than the others

not to be a complete dit, but you get what you pay for Superhub....if you want better food and better service......you pay more.....simple as that.



"Up the Irons!"
User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 8, posted (8 years 4 months 3 weeks 3 days 23 hours ago) and read 7248 times:

Quoting RwSEA (Reply 5):
yes, Song has BOB, but it's actually good

Good? It's delicious! It's actually stuff that I'd eat if I were on the ground! Hopefully after the elimination of song, DL will find some way to transfer over song's food offerings over to their mainline flights. They seem to sell rather quickly on the song flights I take, hopefully they'd be able to make DL some money as well....



We Love To Fly And It Shows.
User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 9, posted (8 years 4 months 3 weeks 3 days 23 hours ago) and read 7240 times:

Quoting Jacobin777 (Reply 7):
not to be a complete dit, but you get what you pay for Superhub....if you want better food and better service......you pay more.....simple as that.

Exactly! Hence I said,

Quoting Superhub (Reply 6):
But their consistent poor service is likely to drive me elsewhere, even if it means paying a little more.

-------

Quoting Jacobin777 (Reply 7):
everyone here "whines" (want some cheese with that?) about AA, yet their stock is doing phenomenally well, they are one of the "legacies" to not be in bankruptcy, or just getting out of bankruptcy, they are opening new routes, and with the cash they have, if there is a downturn, they would be one of the carriers to survive.......not to mention, their debt rating just got upgraded

The orignal poster asks me what I think about the service, not about how their stocks are doing, or why they are going up. If someone asks me about an airline's service, I will not take the price of an airline stock into the equation. If I find AA's service to be bad, then I will say its service is bad even though its shares may be skyrocketing. However, if someone asks me whether to invest in AMR Corp, then I will tell a different story. Simple as that

[Edited 2006-03-02 00:15:42]

User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 10, posted (8 years 4 months 3 weeks 3 days 22 hours ago) and read 7234 times:

Quoting DL4EVR (Reply 8):
They seem to sell rather quickly on the song flights I take, hopefully they'd be able to make DL some money as well....

I heard from a Song crew that they make about $1000 per flight just on food. It's quite decent.


User currently offlineRwSEA From Netherlands, joined Jan 2005, 3077 posts, RR: 2
Reply 11, posted (8 years 4 months 3 weeks 3 days 22 hours ago) and read 7203 times:

Quoting DL4EVR (Reply 8):
Good? It's delicious! It's actually stuff that I'd eat if I were on the ground! Hopefully after the elimination of song, DL will find some way to transfer over song's food offerings over to their mainline flights. They seem to sell rather quickly on the song flights I take, hopefully they'd be able to make DL some money as well....

I think Song has shown that people will embrace BOB if it is actually a meal with REAL food. AA has been selling tiny boxes of junk food for $3, often times the only option available. DL is giving out the same thing for free.
UA's BOB are better than AA's (having at least some fresh fruit), but they still aren't as good as Song.

I also hope that DL keeps the BOB on longer flights when it moves to a Song-style service on flights over 1750 miles. The key to BOB is keep it priced reasonable ($6-7), take credit or cash, and offer something substantial as opposed to pre-packaged junk food.


User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 12, posted (8 years 4 months 3 weeks 3 days 22 hours ago) and read 7183 times:

Quoting Superhub (Reply 9):
The orignal poster asks me what I think about the service, not about how their stocks are doing, or why they are going up. If someone asks me about an airline's service, I will not take the price of an airline stock into the equation. If I find AA's service to be bad, then I will say its service is bad even though its shares may be skyrocketing. However, if someone asks me whether to invest in AMR Corp, then I will tell a different story. Simple as that  Smile

eh...you got me on that one....... Wink

but I hope you see my point... Smile

Quoting Superhub (Reply 10):

I heard from a Song crew that they make about $1000 per flight just on food. It's quite decent.

hmm..quite interesting....thats a load of money to make just on selling food..............

Quoting RwSEA (Reply 11):
I think Song has shown that people will embrace BOB if it is actually a meal with REAL food. AA has been selling tiny boxes of junk food for $3, often times the only option available. DL is giving out the same thing for free.
UA's BOB are better than AA's (having at least some fresh fruit), but they still aren't as good as Song.

well..maybe AA is still experimenting with the whole thing......if the market dictates and enough pax complain, maybe AA will borrow a page from Song and offer something decent in their "meal" box.....



"Up the Irons!"
User currently offlineDFWMzuri From United States of America, joined Nov 2005, 248 posts, RR: 0
Reply 13, posted (8 years 4 months 3 weeks 3 days 20 hours ago) and read 7134 times:

Quoting Superhub (Reply 6):
The only thing good about AA is their price, which tends to be slightly lower than the others - and would explain why I flew with them transcontinental for the last three times. But their consistent poor service is likely to drive me elsewhere, even if it means paying a little more.

I would not say that AA's service is "consistent(ly) poor." Rather, I have found their service to be "inconsistant." Everything from Great to mediocre to poor.


User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 14, posted (8 years 4 months 3 weeks 3 days 20 hours ago) and read 7124 times:

Quoting Jacobin777 (Reply 12):
I heard from a Song crew that they make about $1000 per flight just on food. It's quite decent.

hmm..quite interesting....thats a load of money to make just on selling food..............

Yeah...especially since the most expensive items are only $8...though they could make a lot on the booze also. Song as all kinds of "signature" mixed drinks they promote. Either way, if nothing else, song's BOB program was a success, and it's hard to understand why AA or UA hasn't tried to model anything after it.



We Love To Fly And It Shows.
User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 15, posted (8 years 4 months 3 weeks 3 days 20 hours ago) and read 7118 times:

Quoting Jacobin777 (Reply 12):
but I hope you see my point... Smile

Oh, of course. Passengers (like me) demand low fares, and airlines respond by cutting costs. It is what plagues the US airline services so badly. I wish AA well and hope they can fight it out.

Quoting DFWMzuri (Reply 13):
I would not say that AA's service is "consistent(ly) poor." Rather, I have found their service to be "inconsistant." Everything from Great to mediocre to poor.

Indeed. That should be what I should have said. Thanks for pointing out.


User currently offlineComorin From United States of America, joined May 2005, 4895 posts, RR: 16
Reply 16, posted (8 years 4 months 3 weeks 3 days 20 hours ago) and read 7096 times:

Quoting Superhub (Reply 9):

Nice post and counterpoint.

I flew transcon outbound AA and ps return last December. AA was really disappointing, they once were great. Rustbucket 767s - bad food, embarrassed FAs, all captured in Trip Reports. Like others have said, if you are going to do BOB, why not charge a few bucks more and have good food?

What a terrific flight back on UA ps - nicely done interiors, good food, 757, everyone trying hard...I thought I was on BA!

Footnote: Folks, the 757 is the bare minimum aircraft for transcon; the 737 and 320 are just too small, twin aisle is the way to go....IMHO. Wouldn't a 777 be an ideal type for this segment?


User currently offlineCmk10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 17, posted (8 years 4 months 3 weeks 3 days 20 hours ago) and read 7090 times:

Here's a picture of the mini coach cabin on the AA 767-300. A lot of flyers like to sit here because its quieter and gets better service (allgedly).

http://pg.photos.yahoo.com/ph/world_....dir=a86f&.dnm=d703scd.jpg&.src=ph



"Traveling light is the only way to fly" - Eric Clapton
User currently offlineFCYTravis From United States of America, joined Sep 2005, 1191 posts, RR: 6
Reply 18, posted (8 years 4 months 3 weeks 3 days 19 hours ago) and read 7058 times:

Why would you find 737-series and 320-series "too small" for transcon flights?  Confused

There's not a huge difference between those two aircraft and the 757, and the 320-series have noticeably more comfortable interiors thanks to the wider fuselage. OK, so they don't have as many seats. So... what? Heck, one of the reasons I like the A321 over the 757 is that it doesn't feel like a slave ship inside. (It does, however, climb like a brick.)

As for the 777, it's way too much airplane for SFO/LAX-JFK.



USAir A321 service now departing for SFO with fuel stops in CAK, COS and RNO. Enjoy your flight.
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3700 posts, RR: 28
Reply 19, posted (8 years 4 months 3 weeks 3 days 18 hours ago) and read 7035 times:

Quoting Fly4Ever (Reply 4):
OMG!! - Too funny - this the exact same thing I was served from ORD-SFO on my last AA run in business class (last year) - I actually did not eat it, brought it home and people who saw it just laughed. I kind of feel for AA, their product is really going downhill

Yikes, now that is bad. However have been doing some reading on the AA forum on Flyertalk ahead of an AA F transcon and it appears the F & J food are getting better. Well I hope it is, before it was described as 'low grade dog food' Big grin



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineStealth777 From United States of America, joined Feb 2006, 372 posts, RR: 0
Reply 20, posted (8 years 4 months 3 weeks 3 days 11 hours ago) and read 7027 times:

thanks everyone for your replies.. I'll just have to bit the bullet and hope the 4-6 hr flights go by quick otherwise who knows i'll just try n stare out the window the whole time. The good think my flights leave at 4pm eastbound and 6pm westbound so no chance of someone telling me to shut the shade to allow people to see the movie screen better.

User currently offlineLACA773 From United States of America, joined Nov 2004, 4002 posts, RR: 2
Reply 21, posted (8 years 4 months 2 weeks 4 days 10 hours ago) and read 6988 times:
Support Airliners.net - become a First Class Member!

Quoting Jacobin777 (Reply 12):

I'm sorry, but I feel you're in denial. B6 offers a phenomial product compared to AA and they are a LCC, even Southwest beats AA on their long hauls, hands down and simple as that. It's sad, as AA didn't used to be like that.

Stealth, if you can switch, by all means do so! Even taking B6 from SJC or OAK would be better than AA!

Happy Flying.

LACA773


User currently offlineStealth777 From United States of America, joined Feb 2006, 372 posts, RR: 0
Reply 22, posted (8 years 4 months 2 weeks 15 hours ago) and read 6970 times:

Laca,
well my brother used his miles to fly me out. I was able to get on an earlier flight from SFO to JFK. I am now on the 145 departure (which at least i'm on a 763 but stuck way in the back all because I want a window to try my telephoto lens out) but I'll guess i'll just have to deal with it. Like everyone says you get what you pay for so I really can't complain there. just hope the flights go by quick.

-stealth


User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 23, posted (8 years 4 months 2 weeks 5 hours ago) and read 6959 times:

Quoting Fbgdavidson (Reply 19):
Yikes, now that is bad. However have been doing some reading on the AA forum on Flyertalk ahead of an AA F transcon and it appears the F & J food are getting better. Well I hope it is, before it was described as 'low grade dog food'

So...are they bringing back the "caviar cart" on transcon F? LOL  Smile



We Love To Fly And It Shows.
User currently offlineLONGisland89 From United States of America, joined Jan 2006, 725 posts, RR: 0
Reply 24, posted (8 years 4 months 2 weeks 3 hours ago) and read 6951 times:

Flew JFK-SFO back in 2004 in business and it was a very pleasant flight.

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