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Nastiest Passengers You Have Encountered  
User currently offlineZrs70 From United States of America, joined Dec 2000, 3123 posts, RR: 9
Posted (8 years 3 months 3 weeks 2 days 16 hours ago) and read 4339 times:

Not so interested in run of the mill rude passenger stories (hogging armrests, seat recline, mean to FA's).

Rather, I am looking for interactions you may have had when a passenger makes a one line nasty comment to you.

A few years ago, I was flying Trans Word Express from Joplin to St. Louis. I was in seat 5A on this B31 prop. When I saw that a lady was in my seat, I nicely told her, well, that she was in my seat. Her response?....

"Well, someone is in my seat, so you will have to deal."

Perhaps it was her nerves of flying in a small plane. But her attitude was uncalled for. She was truly nasty about it.

Another time, I was on Shuttle by United, SFO-BUR. Woman behind me was having such a loud conversation with her friend that the entire cabin was staring. I finally asked (nicely) if she could lower her voice. Her response?...

"Sit down and shut up."

These stories amaze me!

[Edited 2006-04-05 07:24:29]


14 year airliners.net vet! 2000-2013
39 replies: All unread, showing first 25:
 
User currently offlineF9Animal From United States of America, joined Dec 2004, 4993 posts, RR: 28
Reply 1, posted (8 years 3 months 3 weeks 2 days 16 hours ago) and read 4323 times:

How about the, "I will break your f**king neck if you don't get me on this flight!" From a passenger who shows up 10 minutes prior to departure!

I love the ones that say, "I will have your f**king job if you don't get me on this flight!" Of course they woke up late and missed their earlier flight. Sometimes I wanted to smile back and say, "Sure!! Take my job, and I will pretend to be you!"

As far as bad cabin experiences, only one comes to mind.

Flight Attendant to passenger: "Sir, the seatbelt sign is on... I need you to return to your seat."

Passenger to Flight Attendant: "Will you clean up my pissy seat then?"



I Am A Different Animal!!
User currently offlineLindy Field From United States of America, joined Mar 2001, 3116 posts, RR: 14
Reply 2, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4219 times:
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Sorry, I don't have any stories about rude passengers, but I just flew from Istanbul to Berlin last Saturday and had two drunk German girls who positively reeked of stale cigarettes and booze sit next to me. They were absolutely disgusting. Fortunately they more or less passed out rather than be loud and obnoxious. Believe me, they were nasty and possibly should have been denied boarding.

User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 3, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4208 times:

Quoting Zrs70 (Thread starter):
A few years ago, I was flying Trans Word Express from Joplin to St. Louis. I was in seat 5A on this B31 prop. When I saw that a lady was in my seat, I nicely told her, well, that she was in my seat. Her response?....

"Well, someone is in my seat, so you will have to deal."

And then what happened?


User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1825 posts, RR: 0
Reply 4, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4187 times:
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the only thing that comes to mind was a few years ago, i co-worker of mine got a call from Usair stating that a passenger enroute from Los Angeles to Baltimore was being removed from the plane in Pittsburgh. Obviously, there was the question as to why and the response floored all of us, this passenger, apparently a member of the UCLA Sailing team, and drunk, stood up during the flight and proceeded to pee on a fellow passenger. talk about nasty! needless to say, this passenger was removed from the flight and was told he would need to find alternate arrrangements to Baltimore, he was going no further on Usair.


Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineLeftWing From Singapore, joined Mar 2006, 284 posts, RR: 0
Reply 5, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4156 times:

DEL-BOM night flts every day when liquor was served on board Indian domestic flts. It was hellp to pay for the cabin crew getting touched, pilots off loading drunks, grd staff getting abused .......every day

User currently offlineSTLGph From United States of America, joined Oct 2004, 9301 posts, RR: 25
Reply 6, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4125 times:

Quoting Zrs70 (Thread starter):

"Well, someone is in my seat, so you will have to deal."

Perhaps it was her nerves of flying in a small plane. But her attitude was uncalled for. She was truly nasty about it.

Yeah, I had someone try that with me once on a run up to Chicago on TWA back in 2000.

And ever notice how on airplanes...it's strangely quiet onboard?

Yeah, my response was even better than his and caught everyone's attention. Don't make girlfriend mad here.


Then on another flight from Philadelphia to London in 1996, some nice lady was off to my right and was having major problems with the lady in front of her. I am not sure what exactly happened but apparently it started when they were in the line to check in for the flight at Philadelphia...and it progressed on the plane throughout the flight. The lady up in front of her was just an absolute nightmare....looks, stares, glares, throwing trash behind the seat, slamming the seat back when the other lady had reached forward to pick something up. It was nasty. It was a war between them both. I stayed out of it but when I went to get my carry on bag upon arrival at Heathrow, oops, I just kinda sorta dropped it down onto her. Dang.



Eternal darkness we all should dread. It's hard to party when you're dead.
User currently offlineDeaphen From India, joined Jul 2005, 1425 posts, RR: 1
Reply 7, posted (8 years 3 months 3 weeks 2 days 13 hours ago) and read 4125 times:

OS (Spicejet) Del-GOI for new years! The flight was late by 6 hours and we had 7 russian men and women with us onboard. Since the flight was late, they sat outside the airport and were drinking a bottle of vodka. No problem... then as the hours went by they opened another one and drank it and mind ya it was going down neat!!!

Still fine, they were swaying all over the place but still on the ground. Then we go thru security and wait in the passenger lounge and they crack open another bottle inside the airport and down it neat! I swear i had never seen such heavy consumption of alcohol in my life.

Anyways, we board and these guys are still drinking even though its illegal to drink on domestics in india. Apart from the drinking, once on board and once in the air, two of them start making out in the isle and they are passing the bottle around infront of the F/A who was on the verge of exploding after warning them like 10 times.

Further into the flight, they pull out flash lights and start pointing them at each other and start yelling and shouting etc etc. The limit was them pulling out walky talkies and talking to each other DURING the flight. That was enough for me, i went and complained to the F/A and they seemed totally helpless as there were only 2 female F/A's on that flight and there were like 4 HUGE russian men! LOL

It was a horrific experience which i would never like to go through again, once reaching GOA, i was dying to go and complain to the cops, but since everyone was in party mode.. i decided against it.

Over all it was the worst flight i have ever had!



I want every single airport and airplane in India to be on A.net!
User currently offline747LUVR From United States of America, joined Jul 2005, 394 posts, RR: 0
Reply 8, posted (8 years 3 months 3 weeks 2 days 5 hours ago) and read 3898 times:

A few years back while onboard a CO flight (735) the guy in my row-on the other isle threathed to bash the flight attendants head in. Neadless to say, the 5-0 rolled up ont he jet and took him off the jet. They said he wasn't ever going to fly CO again-and would let all the other airlines of this threatning comments. Will the airliens actually do this? They have some 'blacklist' unruley passenger?

User currently offline777DadandJr From United States of America, joined Feb 2005, 1516 posts, RR: 12
Reply 9, posted (8 years 3 months 3 weeks 1 day 23 hours ago) and read 3861 times:

Quoting Zrs70 (Thread starter):
Nastiest Passengers You Have Encountered

You must be refering to most of the passengers profiled on "Airline" flying WN!  rotfl 

Quoting F9Animal (Reply 1):
"I will break your f**king neck if you don't get me on this flight!" From a passenger who shows up 10 minutes prior to departure!

You must be refering to most of the passengers profiled on "Airline" flying WN!  rotfl 

Do you see a pattern here?

Russ Big grin



My glass is neither 1/2 empty nor 1/2 full, rather, the glass itself is twice as big as it should be.
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1379 posts, RR: 1
Reply 10, posted (8 years 3 months 3 weeks 1 day 23 hours ago) and read 3855 times:
AIRLINERS.NET CREW
FORUM MODERATOR

My story would involve the passenger who refused to stow their bag correctly for take off (It was too big to go under the seat). A few sharp words were exchanged there.
Mind you this wasnt the end of it all, they later chose to position the air conditioning nozzles so they sprayed me directly.
Mind you, that was almost as we landed, so I didnt really care.

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineThepilot From Canada, joined Jan 2010, 5 posts, RR: 0
Reply 11, posted (8 years 3 months 3 weeks 1 day 22 hours ago) and read 3835 times:

Let's see a few nasty stories...
I remember on a flight out of DFW to SEA a while ago, a man was escorted off a flight when he said (I remember his voice clearly) "I want a new seat. There is no way I will ever sit next to a towelhead!" The poor man sitting next to him did nothing wrong, and was in shock of the unwarranted racial epithets.
Also, I remember waiting in KIX last year and I saw a UA T7 going to SFO. An American was being searched as he had something that was not permitted on that flight. When the Japanese security was searching him, he was yelling so that everyone in the terminal could hear him, "You can't do this to me, I'm an American god damn it! Let me talk to your supervisors. I am an American! You have no right to search me like this! Call this random you idiots! This is profiling! I won't have it!"
This was horrible, just like off "Airline." However, this race stuff was some of the most horrible behavior I have ever witnessed.



From YVR
User currently offlineXjramper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 12, posted (8 years 3 months 3 weeks 1 day 20 hours ago) and read 3825 times:

When I worked in the industry, the people who were the worst were actually pax who traveled a lot. I'm talking about the Silver elites. The WORST. Because they made status, they think they rule the world. I am grouping the silvers all together, there were a few cool ones, but the majority were really mean to the counter staff. There were a few golds like that, but most were cool and the platinums were all great.

XJR



Look ma' no hands!
User currently offlineAerorobnz From Rwanda, joined Feb 2001, 7155 posts, RR: 13
Reply 13, posted (8 years 3 months 3 weeks 1 day 17 hours ago) and read 3802 times:

I had an AF Gold pax that was flying on NZ who maintained that he got 20kg extra extra on all flights, not just AF/KL/Skyteam services. I politely told him he didn't, and he just got ridiculous. "I've been flying for 30 years, and I've never had someone who adheres as strictly to the rules as you" my reply was "I'll take that as a compliment for performing my job correctly"....he kept going and going, I finally got him to accept he had to pay for $140 in excess, and explained where to pay it, and he just said "Shut up and go away" and stormed off. The guy just couldn't handle that a member of staff was not going to be pushed around by someone who was throwing their weight around, and name dropping, and all the usual shit that irate pax try.

User currently offlineOli80 From United Kingdom, joined Feb 2006, 685 posts, RR: 0
Reply 14, posted (8 years 3 months 3 weeks 1 day 8 hours ago) and read 3759 times:

I was quite nasty to a passenger once. We were on a flight from AMS to LTN and I could tell straight away that the person next to me was a nervous flyer.

We must have been coming in too high or too quick or something, because just before we were about to land, we heard the engines power up and the nose of the plane lifted very quickly and many of the passengers seemed scared. The guy next to me looked terrified.

It was at this point that I couldn't resist, so I turned to him and told him that the pilot was a lost and realised we were at LGW instead of LTN so quickly had to abort the landing. This pushed the guy next to me over the edge! He wasn't very happy with me!, but boy was it funny!


User currently offlineTurnit56n From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 3 months 3 weeks 1 day 7 hours ago) and read 3753 times:

My girlfriend is also a pilot at my airline. One time she was deadheading in uniform, and was waiting in the gate area for the flight to start boarding. A passenger walked up to her and asked her if she was going to be flying this aircraft. When she pleasantly said that she was just riding in the back, the passenger actually said "good, I wouldn't want you flying my plane" and walked away! She said several of the other passengers in the area were shocked at the way the passenger said it.

User currently offlineDispatchguy From United States of America, joined Jan 2006, 1249 posts, RR: 2
Reply 16, posted (8 years 3 months 3 weeks 11 hours ago) and read 3711 times:

When I was working as a CSR at SBN; we had a flight to Chicago that the one guy was on. Summer thunderstorms, 3+ hour ground delays; and I was trying to reroute this guy going to ATL.

Lightning struck something, causing the power to go out airport-wide - check-in hall went dark, we lost our Apollo terminals; the checkin hall was crammed with passengers; 2 seconds later this individual pounds on the checkin counter screaming that he had a very important morning business meeting that he just had to attend; and that woe would be me if he missed it.

He didnt leave until the next morning, since he was unwilling to drive himself to chicago (about a 2 hour drive to the airport if Chicago expressway traffic wasnt backed up). There was nothing out of SBN.

I had another passenger, after telling him that I couldnt get him to Chicago due to another ground delay program for an insane amount of time, that he could reach over the counter and strangle me. He was some arrogant Notre Dame student.

The capper was at Christmas time; a 64 passenger BAe ATP overbooked and everybody showed up (80 pass for 64 seats, Christmas season, 1997), Notre Dame students going home for christmas; this one female student, a real sorority puff chick, after checking in 30 minutes before departure, says to me "I cant be on standby, I go to Notre Dame".

Needless to say, she was involuntarily denied boarding, for no one was willing to give up their seat  Smile



Nobody screws you better than an airline job!
User currently offlineFlyBoy84 From United States of America, joined May 2005, 382 posts, RR: 4
Reply 17, posted (8 years 3 months 3 weeks ago) and read 3676 times:

Quoting Xjramper (Reply 12):
When I worked in the industry, the people who were the worst were actually pax who traveled a lot. I'm talking about the Silver elites. The WORST. Because they made status, they think they rule the world. I am grouping the silvers all together, there were a few cool ones, but the majority were really mean to the counter staff. There were a few golds like that, but most were cool and the platinums were all great.

It's like being one of the nouveau riche...they think that they have arrived and now the rest of the world is here to serve them.

The nastiest passenger I ever encountered wasn't nasty to me, per se.

He was someone who stated that he got held up at security and was late for his TW flight. The gate agent explained that the flight had just pushed back - and the guy actually wanted him to call the pilot and have them pull back up to the gate  footinmouth 

To the agent's credit, he offered the guy the opportunity to go out on the next flight a little over an hour later WITH NO PENALTY FEE  praise 

 psst  Hey Mac...here's a tip: get to the airport a little EARLIER, if you can. Or don't schedule a flight so SOON after a MEETING.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3700 posts, RR: 28
Reply 18, posted (8 years 3 months 2 weeks 6 days 22 hours ago) and read 3663 times:

I've never really come across horrible passengers per se, just a few presumptuous ones. When I was flying SFO-LHR with BA a couple of years ago I had just come from the city and was wearing shorts, sailing club t-shirt and flip flops as the weather was great. I went up to the check-in area I was thankful I was booked in J as the Y line was enormous, but as I went up to the carpet a guy in a suit comes out from the Y line and tells me 'HEY that line is for business class ONLY'. (Actually it wasn't but hey) I brush him off without saying anything and a warm welcome from check-in desk was enough for me  Smile Sometimes I wish had a few smart ass replies stored up for such people.

Quoting Xjramper (Reply 12):
When I worked in the industry, the people who were the worst were actually pax who traveled a lot. I'm talking about the Silver elites. The WORST. Because they made status, they think they rule the world.

 thumbsup  Something about a sense of entitlement that comes with gaining a shiny FF card...

I was flying BA about three years ago out of JFK and was seated in Club World. A Silver who was flying World Traveller Plus came forward during the final stages of boarding noticing spare seats in the cabin and said to a member of the crew. 'I'm a Silver elite and there are spare seats in Club. Why can't I sit here' or words to that effect. The member of cabin crew told her the BA policy and that the seat on her boarding pass was that for her flight and she went off in a huff back to WT+....



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 3 months 2 weeks 6 days 21 hours ago) and read 3654 times:

Quoting 747LUVR (Reply 8):
They have some 'blacklist' unruley passenger?

ElAl probably only...


User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 20, posted (8 years 3 months 2 weeks 6 days 21 hours ago) and read 3652 times:

Quoting Fbgdavidson (Reply 18):
Quoting Xjramper (Reply 12):
When I worked in the industry, the people who were the worst were actually pax who traveled a lot. I'm talking about the Silver elites. The WORST. Because they made status, they think they rule the world.

Something about a sense of entitlement that comes with gaining a shiny FF card...

I, one time, was the asshole with the Silver Medallion card. I only did it once and I realized how much of a schmuck I came off as to the gate agent. There had been nasty weather that day and I had been rebooked onto a later ATL-SLC flight. My seat was changed from an aisle at the front of the plane to a middle seat in the back. I raised holy hell about how I was a Silver Medallion and I should never sit in a middle seat. She did get me an aisle up front after some work. I wish I had realized I was an ass while still at the gate and not halfway to SLC. I owe that girl an apology.

I now maintain Gold Medallion (can just never hit Platinum) and am nothing but curteous to every airline employee I meet. I know they have crappy customers to deal with and I don't want me to be one of them ever again.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offline727EMflyer From United States of America, joined Mar 2005, 547 posts, RR: 0
Reply 21, posted (8 years 3 months 2 weeks 5 days 2 hours ago) and read 3581 times:

A couple of years ago I was on a UA SFO-HNL flight, a 763 and I was sitting is seat F for my row. There was a couple in seats A and B who were having quite the argument. I first noticed the man, who was very large, when he was apparently cursing his tiny little airline meal. He was pumping his fists at the tray table and exclaiming "This is sh*t, this is sh*t!" After a little more observation I realized he wasn't complaining about the food. He and his wife were arguing about her having cheated on him, and it got so heated that I thought I saw the man hit the woman! I got quite concerned over the violence and paged the FA. On of the cabin crew was a well built man, he spoke to the couple, then came around the ailse and thanked me, asking me to ding the call button three times in a row if they got out of hand again. Well, next the woman took her shot at her hubby, scratching at him with her rings. He didn't retaliate, and she then did her best to turn her back to him, so I didn't intervene.... Talk about IFE! They kissed and made up by the end of the flight though, and in the terminal when I saw them they looked smitten enough with each other. Hope they enjoyed their vacation!

User currently offlineYVRtoYYZ From Canada, joined Mar 2004, 658 posts, RR: 0
Reply 22, posted (8 years 3 months 2 weeks 4 days 3 hours ago) and read 3524 times:

Quoting Fbgdavidson (Reply 18):
I went up to the check-in area I was thankful I was booked in J as the Y line was enormous, but as I went up to the carpet a guy in a suit comes out from the Y line and tells me 'HEY that line is for business class ONLY'. (Actually it wasn't but hey) I brush him off without saying anything and a warm welcome from check-in desk was enough for me

I can relate as my fiancee and myself were travelling Zoom's Premiun Economy (PE) YYZ-GLA and the flight was sold out. We were travelling to the UK for 2 months and as such, had large backpacks and such - not the type you would expect flying PE. Those travelling PE had a seperate check-in line which, of course, was empty as opposed to the line snaking through through effectively trapping anyone travelling in economy from moving anywhere but forward. Naturally, I am immediately accused of jumping the cue, get to the back of the line, etc, etc. but someone who obviously has spent quite a good deal of time waiting in line for economy. To this I responded that you get what you pay for and the extra $110 was well worth it to avoid standing in line with the likes of yourself.

Incident number two occurred when the person in front of us went to check-in at the PE desk demanded to speak to a supervisor because he had lined up in the PE line rather than Economy and was asked to re-join the proper line. Again, looking like we were budget travellers with our backpacks and all, we fell victim to his accusations and he took it upon himself to point it out to us that we were in the wrong line. Another quirp of something similar to the first one was all the check-in agent needed to get rid of this guy and to proceed with checking in ourselves. She was both apologetic for the hold-up and expressed gratitude towards us as it gave her a reason to move on from this unruly person and proceed with her work.

-YVRtoYYZ


User currently offlineKazzie From , joined Dec 1969, posts, RR:
Reply 23, posted (8 years 3 months 2 weeks 4 days 2 hours ago) and read 3509 times:

I have had loads Here are just a few:

FR flight to VST, guy walks up to check-in, chucks his bag on the belt which was 13.9kg and demands he take it in the cabin as it is a "brand new bag", After I explained to him that the Max limit for hand luggage is 10kg he went maaad, accused us of chucking his new bag around, accusing us of being theives and saying "for god sakes its a brand new f**king bag bitch!", He didnt go anywhere after a repetive attitude to the supervisor...

I have had 1 guy go mad at me for not checking in his "un able to walk" 75 year old Mum and Dad who were not present at check-in.. sorry explain to me how anyone in there right mind would check-in 2 people who are not present at check-in? for all i know I could checking-in 2 extremly diffrent people from the passport, plus if they can hardly walk why are they flying with no assistence booked?,
So this guy gives me an earful then runs down the queue telling the following passengers to give me a hard time, and such, He was extremly lucky he was no offloaded for such actions...

and then there are the FR passengers who turn up at check-in thinking they can have an unlimeted allowence on luggage, and then they moan at me because there allowence was not stated to them... but these passengers are stupid enough to staple all there terms and conditions to there booking ref so all I have to do is flip over the page and underline which rule they are in violation with and show it to them... then they kick off more with "you should have called me and told me...."

Everyday is a New day!

[Edited 2006-04-10 20:59:57]

User currently offlineJetflyer From Netherlands, joined Aug 2009, 0 posts, RR: 0
Reply 24, posted (8 years 3 months 2 weeks 4 days 2 hours ago) and read 3502 times:

Kicking chair backs, having load arguments, reading air disaster books, threatening cabin crew, oh yes,... uh
















I've done them all!






Joking

[Edited 2006-04-10 21:28:42]

25 DeltaGator : Watching Airplane! or Airport '75 on the DVD player are things I've done. Once that went over like a poot in an elevator with the lady in the seat ne
26 AirScoot : They all have a blacklist/nofly list of one sort or another. What's fun is watching someone who is on said list get to the counter and get denied boa
27 Zrs70 : I remember years ago I read a letter to the editor of Business Traveler magazine. It was from a woman who wrote of her expedrience while boarding an A
28 PanAm747 : I had an interesting experience in Chicago several years ago that bears repeating. I was trying to fly EWR-ORD-SAN. The EWR-ORD F100 had been delayed
29 Himmat01 : The Capt. should have informed the ATC and they should have kept the cops waiting for them at the airport. I too have seen these Russian tourists dow
30 Post contains images TimePilot : I've never really had any nasty experiences, I suppose I'm very, very lucky. The absolute worst in my case, was a Chicago > Tokyo flight on JAL. I fou
31 Americanairfan : Flying on WN AUS-PHX-SJC a couple of these people were getting a little roudy with alcohol in their system and kept bumping my seat (I was only 11 at
32 NEMA : I was flying Pan-Am (747) from Heathrow to Miami. At that time you could go to the rear section of the aircraft to smoke. Being lots of empty seats my
33 Haggis596 : An Air 2000 flight from FUE to LGW. A guy a couple of rows front of me looked to be about 70 years old and half in the bag before he ever got on the p
34 Post contains images Jetflyer : Wouldn't call him a nasty pax, it was your fault, had he been me I'd have punched you in the face Can't stand smokers.
35 Post contains images Molykote : I was on a flight PHL-FCO in Jan 06 with my girlfriend..... Prior to boarding I was made some last minute calls to ensure that everything was in order
36 GrinddalSK340 : 2 years ago SIN-CPH 772ER seat 32G the second row in Y class, the first row had a lady with a newborn baby in 31G she was swedish, she reclined her se
37 Texfly101 : I had a bored 6 year old kid sitting behind me and when I ignored the traditional "kicking the seat back every 10 seconds", the kid actually reached o
38 Boeing777/747 : First class passengers in suits which are richer than the average man, impatient, shouting, complaining when a plane is delayed for 30 minutes or more
39 FOLOV : Ok here's my first experience as a supervisor, couple days into it. Don't feel offended into the racial comments I had an oversell in Business class.
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