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Your Views On Virgin Atlantic  
User currently offlineAkeytravel From United States of America, joined Feb 2005, 36 posts, RR: 0
Posted (8 years 2 months 4 weeks 1 day 4 hours ago) and read 4637 times:

Is Virgin Atlantic as nice as it seems that it is?

20 replies: All unread, jump to last
 
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4506 posts, RR: 54
Reply 1, posted (8 years 2 months 4 weeks 1 day 3 hours ago) and read 4624 times:

This is what I think we can all agree about regarding Virgin Atlantic:

1. Much better than average entertainment system
2. Better than average looking F/As
3. Differentiated style - in the way the advertisements are written, to the instructions on how to use your seat, to way in which your flying club card is delivered.

The following are my opinion:

1. Really good service in Upper Class. Not better than BA's, but definitely good.
2. Excellent amenities to go along with your Upper Class ticket, from the limo service if you've got a full fare to the Clubhouse, the drive through check in, etc.
3. A little rough around the edges in some other ways, but overall it's a great airline.
4. Thin seats in Economy.
5. I wish they'd standardise their offering across the fleet such that all A/C have V:Port and all aircraft have the new economy seats, the new PE seats and of course the new Upper Class. All but a few 343s have the new Upper Class, at least.

Edit: I reckon we ought to change the title of this thread.

[Edited 2006-04-13 22:10:21]


PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineAzza40 From United Kingdom, joined Mar 2006, 1052 posts, RR: 2
Reply 2, posted (8 years 2 months 4 weeks 1 day 3 hours ago) and read 4619 times:

all i can say about virgin is...

BEST AIRLINE IN THE WORLD!

Aaron  sly 



Not been on here for a good 2/3 years!
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 16
Reply 3, posted (8 years 2 months 4 weeks 1 day 3 hours ago) and read 4616 times:

Quoting AirxLiban (Reply 1):
. Much better than average entertainment system

On some of their aircraft...if it is working!

Quoting AirxLiban (Reply 1):
Better than average looking F/As

Mainly beauty and no brains.

Quoting AirxLiban (Reply 1):
Differentiated style - in the way the advertisements are written, to the instructions on how to use your seat, to way in which your flying club card is delivered.

As if they think all their passengers are illiterate

Quoting Azza40 (Reply 2):

and all I can say is that they are very over-hyped and the worst airline that I have flown with. I would much rather travel BA in World Traveller even over VS Upper Class.

 duck 



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4506 posts, RR: 54
Reply 4, posted (8 years 2 months 4 weeks 1 day 2 hours ago) and read 4605 times:

Quoting Azza40 (Reply 2):
all i can say about virgin is...

BEST AIRLINE IN THE WORLD!

And from past experience we've learned that all that you can say is pointless drivel...

Quoting BCAL (Reply 3):
On some of their aircraft...if it is working!

On the majority of their aircraft mate...even Odyssey is better than average now when you aggregate across airlines like Lufthansa and the like. Arcadia is effectively gone, Nova only exists on the LGW/MAN fleet and all 346s and most 744s have got V:Port.

Quoting BCAL (Reply 3):
Mainly beauty and no brains

Doesn't detract from the truth of my statement.

Quoting BCAL (Reply 3):
As if they think all their passengers are illiterate

LOL...works for some.

Quoting BCAL (Reply 3):
and all I can say is that they are very over-hyped and the worst airline that I have flown with. I would much rather travel BA in World Traveller even over VS Upper Class.

I agree that they are over-hyped. They're certainly a bit rough around the edges, particularly in comparison to BA. The two are fantastic airlines, each with advantages over the other in my opinion.

But if you told me I could only ever fly with one or the other again, I'd choose BA personally.



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1378 posts, RR: 1
Reply 5, posted (8 years 2 months 4 weeks 1 day 1 hour ago) and read 4596 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Well, whislt I expected to see BCal here, I can understand his point of view.

Virgin Atlantic is an airline which In my opinion has a certain attitude to it.

For example, I find BA very formal and upmarket, whilst VS are more loud, in your face and bubbly.
Personally, I like VS, but many dont, and I believe its because of their stylethat people eitehr dislike or like VS and it really does vary from person to person.
Personally, I like VS, even if Y is like a holding pen. Ive never had a terrible experience with them, Ive had less impressive flights but as they say, no ones perfect.

The only way to answer your question is to fly them yourself.

kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 6, posted (8 years 2 months 4 weeks 20 hours ago) and read 4582 times:
Support Airliners.net - become a First Class Member!

I think Virgin Atlantic is very hot and cold. When they are good, they are fantastic. When they are bad, they are dreadful.

JBLU


User currently offlineJetstreamer From United Kingdom, joined Apr 2001, 329 posts, RR: 4
Reply 7, posted (8 years 2 months 3 weeks 5 days 1 hour ago) and read 4529 times:

Quoting BCAL (Reply 3):
On some of their aircraft...if it is working!

Actually, the v:port AVOD system is on the majority of the fleet and is very reliable.

Quoting BCAL (Reply 3):
Mainly beauty and no brains.

Such a ridiculous statement that it doesn't even warrant a response.

Quoting BCAL (Reply 3):
As if they think all their passengers are illiterate

Its called being fun and innovative as oppose to stuffy and boring.

Quoting BCAL (Reply 3):
I would much rather travel BA in World Traveller even over VS Upper Class.

In that case you should add masochism to your list of hobbies


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 8, posted (8 years 2 months 3 weeks 4 days 21 hours ago) and read 4515 times:

Quoting AirxLiban (Reply 1):
. Much better than average entertainment system

Quoting BCAL replying to Airxliban: "On some of their aircraft...if it is working!"

It has worked on every VS flight that I have taken with them in the last 11 years. Can't say the same about BA. Oh wait a minute do all of their ac have pvt in every class?


Quoting AirxLiban (Reply 1):
Better than average looking F/As

Quoting BCAL again reply 3 "Mainly beauty and no brains".

Well I much prefer VS' hotties than the school maams of BA. If I wanted rocket scientists I would go to NASA. But come to think of it - even they don't get it right all the time...

Quoting AirxLiban (Reply 1):
Differentiated style - in the way the advertisements are written, to the instructions on how to use your seat, to way in which your flying club card is delivered.

Quoting BCAL agai reply 3 "As if they think all their passengers are illiterate"

From what I have seen quite a few are! I can't tell you the number of times I have had to help someone with the IFE thank the VS gods for their new suites in Upper Class. I can insulate myself from people who can't figure out how to flat bed the seats or use the IFE


Quoting Azza40 (Reply 2):

Quoting BCAL again "and all I can say is that they are very over-hyped and the worst airline that I have flown with. I would much rather travel BA in World Traveller even over VS Upper Class

And all that I can say is that after 10 years of flying them - they have delivered on their promises in every respect. From my experience only SQ and CX are in the same league . I would fly VS' Upper Class before flying BA's first. I would reconsider this only if BA's F was on Concorde.

[Edited 2006-04-17 04:28:36]

[Edited 2006-04-17 04:30:39]

User currently offlineExperimental From United States of America, joined Mar 2006, 53 posts, RR: 0
Reply 9, posted (8 years 2 months 3 weeks 4 days 10 hours ago) and read 4495 times:

Quoting BCAL (Reply 3):
very over-hyped

Absolutely

They aren't incredibly bad (certainly not what they used to be) but being at Heathrow they have to be compared to BA who are incredibly good.


User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 10, posted (8 years 2 months 3 weeks 4 days 9 hours ago) and read 4483 times:

VS are over-hped, and use publicity a lot using only Virgin brand Coke on their planes (also anyone remember that they put an advert by the runway at JNB ?).

Their service: It depends what you want, if you want professional traditional service, then BA is probably the better choice,
However, if you like service with a bit of fun, and prefer good looking flight attendants who (as some peoples view) are more looks that brains, then fly VS.

Wrighbrothers
P.S- I would like to disagree with people who think BA stewardesses aren't good looking, try flying the short-haul routes (did LHR-EDI-WIC-LSI-ABZ-LHR earlier this month, all I can say is..wow  Smile).



Always stand up for what is right, even if it means standing alone..
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 11, posted (8 years 2 months 3 weeks 4 days 4 hours ago) and read 4470 times:

Am curious about something. Many of you have stated that if you want professional service - fly BA. Are you saying then that VS' service is not professional? As someone who has worked in the hotel industry, advertising and now the airline industry for 11 years - am scratching my head to understand what is exactly meant by your concept of professional service.

Please shed some light - anyone??!?!


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 12, posted (8 years 2 months 3 weeks 4 days 4 hours ago) and read 4466 times:

I've been fortunate enough not to fly Virgin but my girlfriend and parents have flown them a number of times in Economy and Upper Class respectively.

My parents (who have probably 400 flights in BA J and F between them) thoughts were that the limo was great, the Clubhouse was superb and the IFE was very good. The seat wasn't, the 'either or' with nothing in between wasn't good. The service was shoddy, amateurish at best and the food was poor. If the onboard was experience was as good as the ground then I'd be tempted at least the once  Wink

My girlfriend who flew them in Y burning some old CO miles said the only good point was the IFE. She was onboard an EWR-LHR flight and said they were delayed two hours on the ground in early evening with no offer of drinks or snacks, then it took two hours once in the air before food was served ON A RED EYE! Drinks were given in stingy portions and the legroom was poor (although I found out it is the same as BA's 31") the seat itself was very uncomfortable and the service again was amateurish.

Quoting Aerofan (Reply 8):
I would fly VS' Upper Class before flying BA's first.

Doesn't that make you the masochist?

Whichever way you look at it VS UC is not a first class product.

Quoting JBLUA320 (Reply 6):
I think Virgin Atlantic is very hot and cold. When they are good, they are fantastic. When they are bad, they are dreadful.

A good summary.

I'd say Virgin are extremely overhyped, they are a good airline but just not the world class outfit they portray themselves to be. Besides the cherry picking of destinations means you can't always go to where you want to! Shorthaul anyone?  Wink

Of course you could go to www.v-flyer.com/forum and have everything I've said debunked....  Yeah sure



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineAirxLiban From Lebanon, joined Oct 2003, 4506 posts, RR: 54
Reply 13, posted (8 years 2 months 3 weeks 4 days 3 hours ago) and read 4459 times:

While I haven't had that many flights on either , I have had something like 30 J class roundtrips on BA (all LAX-LHR, once JFK-LHR) and have flown VS Upper Class (the seat not the suite) once.

Comparing the service on board I have to say that I have never experienced BA service to be anything highly efficient, professional and charming. (I can make the same extension to WT+ only with dropping the latter).

Virgin's service is good but still a bit rough around the edges for some of the reasons already mentioned. For instance I asked for a whisky and got a little bit poured into my class whereas on BA they would have given me the bottle (the miniature one of course). This is even true on BA in World Traveller Plus.

The massage is really a gimmick and the only part of it which I enjoyed was being able to have 10 minutes with the very dishy masseuse.

As far as catering is concerned BA's catering ex-LHR has always been excellent. Virgin's was good too, but again I only have one experience to compare it with.

All in all my impressions on BA/VS is that on paper, VS have some advantages over BA but in terms of having a premium overall experience from one end to the other, BA is the way to go.

I would personally choose BA First over BA Club over Virgin's Old Upper Class, having not yet traveled in their UC Suite.

Quoting Aerofan (Reply 8):
Oh wait a minute do all of their ac have pvt in every class?

All the 744s and 772s do. The 763s were recently dusked but don't know if that means PTVs in economy. Anyone know?



PARIS, FRANCE...THE BEIRUT OF EUROPE.
User currently offlineCrosscountry From United Kingdom, joined Nov 2005, 127 posts, RR: 0
Reply 14, posted (8 years 2 months 3 weeks 4 days 3 hours ago) and read 4456 times:

The old A430-300's, some of which are leaving the fleet are god awful.
On the other hand the A340-600's and heathrow 747-400's are fantastic.
Cabin crew are suberb.
Frequent flyer plan is very accessible, rewarding points on all fares.
Customer service is excellent.
Never had any complaints about the food back in cattle class
Flight experience is something a little different.
Love the colourful cabins and...picturesque crew, who are very professional.
You feel as though getting there is part of the fun, unlike on some more traditional carriers.

Id' fly them over BA any day.


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 15, posted (8 years 2 months 3 weeks 3 days 21 hours ago) and read 4434 times:

Fbgdavidson

I will concede right at the start that one either likes a carrier or one doesn't. Unlike you however, I'm making my assertions not based upon what someone has said but on my own experience. When you have flown VS' upper class then you can compare. Until then it seems to me that you are just being mean spirited with an axe to grind and therefore I simply cannot take your comments seriously.

I have flown, BA's First and I have flown Concorde and I have flown VS Upper Class in all of its iterations.
The fact that I'm willing to fly VS' Upper instead of BA's first indicates my level of satisfaction with their service and indicates the bang up job that they are doing. After all, here we have a business class product comparing favorably with a first class product.

Following is my experience having travelled with VS over the last 10 years

*My limos have always arrived on time.
*My check in has always been quick and thorough. Heck on several occasions out of JFK and SFO, I have had agents walked me to the lounge
*My seats for the most part have been comfortable ( I hated those sloping seats that they had before the new flat bed seats they've got now)
*Gimmicky or not the massage is relaxing! Wish more carriers had such gimmicks. I will say again- I love getting my head massaged. No feeling like it.
These are the things that differentiates the product from all the others out there. Heck I would say the bar is gimmicky as well - except if you like to drink it is quite a nice place to hang out.
* The new flat bed seats- well what can I say - they are the best that I have experienced. Air Newzealand seems to think so as well
*Their FF program- well my significant other and I did the ULASABA safari last year. We are hoping to do necker island next year. (who needs tired old upgrades- that's so trite)
*The new lounge at LHR- the best in the world
*Food on board. I don't eat much of it. I always eat most of my meals in the lounges. When I have had to eat on board - the food has always been filling and of good quality.
*Wines - Can't tell you - I don't drink.
*IFE - well only Emirates and perhaps SQ is better. 50movies- quite enough to keep me entertained
*Planes- very good shape and always clean
On board crew- Always very good. Fun and down to earth - Their crew on LON- HKG-SYD - superb!
*Amenity kits- Have too many of them now - don't take them anymore
*Snooze suits - The black medium ones work quite well for me
*Pilots - landing the aircraft - 9 out of 10 times very very good.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 16, posted (8 years 2 months 3 weeks 3 days 20 hours ago) and read 4433 times:

Quoting Aerofan (Reply 15):
I will concede right at the start that one either likes a carrier or one doesn't. Unlike you however, I'm making my assertions not based upon what someone has said but on my own experience. When you have flown VS' upper class then you can compare. Until then it seems to me that you are just being mean spirited with an axe to grind and therefore I simply cannot take your comments seriously.

I have flown, BA's First and I have flown Concorde and I have flown VS Upper Class in all of its iterations.
The fact that I'm willing to fly VS' Upper instead of BA's first indicates my level of satisfaction with their service and indicates the bang up job that they are doing. After all, here we have a business class product comparing favorably with a first class product.

And I'm happy you've found a product you like!

I don't have an axe to grind with Virgin and of course recollecting second hand experience isn't as good as trying it out first hand but it is the best I could do. I was provided with fairly detailed info from those who flew with great experience of comparison products and thought it may be of use.

I guess I am victim of my parents travel policy and to some extent that of their company, had I flown VS on the countless J/F trips to LAX of my younger years instead of BA then perhaps I'd have been swayed towards them instead. Heck, if I can get a decent Z fare and have BA Gold wrapped up for the year I might give it a go.  Wink

I can't quite put my finger on the reason why but the Virgin brand seems to breed obsessive fans. I'm a fan of BA and fly with them whenever possible yet am willing to accept the shortfalls of the airline. On the other hand my issues with the VS product seems to be misread as an 'axe to grind'  Confused



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 17, posted (8 years 2 months 3 weeks 3 days 3 hours ago) and read 4403 times:

Fbgdavidson

Surely, you are not serious?!?!

In a court of law your testimony would not be allowed- tis called hearsay. We are not in a court of law true, but you are passing judgement at every opportunity on a product that you have never experienced. What do you think is wrong with this picture??? If this is not an axe to grind - I don't know what is... ( I can actually call it a lot worse, but am being charitable here).

My significant other and I take VS at least 7 times per year together and we have been doing this for the last 10 years! I am speaking from years of empirical evidence. My significant other travels for business and pleasure to all parts of the world on various airlines. If VS flies the route no other carrier will be considered. The reason-an excellent product - with excellent service

My very first trip on a plane was on B.O.A.C. I have flown BA and will continue to do so when the situation warrants it.

So the long and short of it. I can make judgements based on empirical evidence. Not what someone relates. If I were to do that I would not fly SQ based upon what some posters have said - and guess what? I have found them to be superb!

My suggestion to you - Fly VS in J first before making such comments! What, are you scared you would no longer fly BA?

And BTW yes, I am as much a fan of VS as you are of BA!

Kudos to two great airlines!


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 18, posted (8 years 2 months 3 weeks 3 days 1 hour ago) and read 4395 times:

Aerofan,

You seemed to have missed the point I was trying to make completely.  Sad

This thread asked for my views on Virgin Atlantic, does it say they must be as a result of flying Virgin? reading flight reports? recollections? Indeed at least I tried to justify my views on the airline rather than put something meaningless...

I acknowledged the fact that having no first hand experience of the airline was less preferable and said even said that in the right situation I may give VS a go! I'm not afraid of enjoying VS, as a semi-regular flyer I try to pool my miles and status into one airline. If I split my business across VS & BA I'd probably be nothing on both with a few miles in each whereas my planned and booked flights would get me BA Gold this year. BA suits me well as I can get the shorthaul in Europe as well as longhaul miles, miles through more non-flying partners etc etc

It is very much a horses for courses deal. I am far from believing VS are the worst airline in the world with a serious axe to grind, in fact if BA were to stop flying to IAD tomorrow I'd switch over to Virgin pretty swiftly.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 19, posted (8 years 2 months 3 weeks 2 days 21 hours ago) and read 4383 times:

Fbgdavidson

I didn't miss the point that you have tried to make. I have called you upon it. The post was " Is Virgin as nice as it seems that it is"

You are not in a position to say yea, much less nay - if you have never flown them. Why don't you understand this? That is akin to a blind man disliking a colour based upon someone's perception of it.

Until you have flown a particular carrier you are not in the position to speak of its services. Yet you continually do this with VS. Surely, it is not normal to posit dogmatic statements about things that you have never experienced. Or is it?


User currently offlineWrighbrothers From United Kingdom, joined Jul 2005, 1875 posts, RR: 9
Reply 20, posted (8 years 2 months 3 weeks 1 day 10 hours ago) and read 4342 times:

Quoting AirxLiban (Reply 13):
The 763s were recently dusked but don't know if that means PTVs in economy. Anyone know?

Yep, PTV's throughout the 767 and hense, the entire L/H fleet  Smile.

Wrighbrothers



Always stand up for what is right, even if it means standing alone..
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