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Asian FAs Better Than Western FAs?  
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Posted (7 years 11 months 1 day 16 hours ago) and read 2871 times:

Is it my imagination or are Asian FAs more customer focused than their non Asian counterparts. I seem to recall there being a noticeble difference of service levels from a trip I took last year. It was NYC/LON/HKG return
While the service NYC/LON was good the LON/HKG was even better. The flights were by the same airlline just difference in crews.

Has anyone noticed this as well or am i imagining things?

9 replies: All unread, jump to last
 
User currently offlineB777-700 From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 11 months 1 day 16 hours ago) and read 2865 times:

God...let's not start this again.

Go look up some recent posts.


User currently offlineCRJ900 From Norway, joined Jun 2004, 2152 posts, RR: 1
Reply 2, posted (7 years 11 months 1 day 15 hours ago) and read 2823 times:
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Asian FAs are given some straightforward rules: be young, look fab, always smile and give 150% when at work or get yourself another job!

Same rules apply for "Western" FAs but it is harder to just kick them out because of legislation that prevents firing of staff without having a damn good reason for firing them...

Hence, Asian FAs have little choice... work your ass off or be unemployed.

Edited for spelling error.

[Edited 2006-05-24 22:39:32]


Come, fly the prevailing winds with me
User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 11 months 1 day 15 hours ago) and read 2814 times:

I think it's more about if the company or the flight has generally good service or not and of course there are cultural differences.

Finnair has Asian (Thai/Japanese/Chinese) FAs on every Asian flight basically and haven't noticed any big differences with native Finnish and Asian crew. Maybe Asian crew members are more polite in a formal way, like towards older passengers.

Last Now I flew Cathay BKK-SIN-BKK, that service was just very ordinary, nothing special.


User currently offlineTundra767 From Hong Kong, joined Jan 2005, 430 posts, RR: 4
Reply 4, posted (7 years 11 months 1 day 15 hours ago) and read 2801 times:

Its hit or miss with any other. The one thing I find with some Asian airlines crews is that they are not personal.

User currently offlineSpeedbirdie From United Kingdom, joined May 2006, 915 posts, RR: 53
Reply 5, posted (7 years 11 months 1 day 15 hours ago) and read 2797 times:

As a Western FA, i am far too shocked to answer this stupid question and i take great offence that this would even be posted. Therefore, i suggest deletion (hell it wont happen but what the heck).


Never give up..
User currently offlineBMIFlyer From UK - England, joined Feb 2004, 8810 posts, RR: 60
Reply 6, posted (7 years 11 months 1 day 15 hours ago) and read 2783 times:

Quoting Aerofan (Thread starter):
Asian FAs Better Than Western FAs?

Couldn't you be bothered to search the archives?  Confused

These kind of threads always turn into bitch fests  banghead 


Lee



Sometimes You Can't Make It On Your Own
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 71
Reply 7, posted (7 years 11 months 1 day 14 hours ago) and read 2770 times:

In my experience I've had better service levels on EY and EK than on VS and BA. It feels more personal but saying that, some of the EK crews I've had have been western so there goes that theory.


One Life, Live it.
User currently offlineBroocy From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 11 months 1 day 14 hours ago) and read 2747 times:

Different? Yes.
Better? That can't really be answered as it is more influenced by the passenger's expectations than anything else.

People are people after all.


User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 9, posted (7 years 11 months 1 day 14 hours ago) and read 2699 times:

Yes...that's why CX and SQ are industry leaders in terms of inflight services.

There are many reasons for this...and you can look that up.

I don't buy the argument, however, that Asian FAs act like robots. Yes, they are more submissive, but so are Asian travellers.


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