When the F/A finished stating the safety features of the EMB-120 Brasilia aircraft she said that we would have some slight turbulence while making our ascent out of MTJ. Well, she was right. Ever since the beginning of the flight it was nothing but going up, and down. Once we reached cruising altitude she came over the intercom saying that she would start the snack/beverage service (which included a pack of Plane Snacks, ranch crackers and mini bottles of water). Once she finished and sat right back down, there was unexpected turbulence and it was pretty bad. It was sort like the plane had gone sideways, or seemed the plane had turned diagonally because of the turbulence. A lot of people came close to hitting their heads, but luckily the seatbelt sign was still on. The F/A picked up the intercom and started talking to the cockpit. The F/A then stopped talking to the cockpit and started saying, "The pilots will be making an alternative route to DEN due to unexpected turbulence. I am really sorry, and if there is anything you would like for me to assist you with please tell me. For the time being, the seatbelt sign will remain on as a safety precaution. Thank you for flying Skywest Airlines!" She sat back down, and I heard her talking to an elderly couple up at the front of the plane and a woman with a five year old daughter. (Which the F/A helped reseat because the mother and her daughter would have been sitting separate). They were asking her if they always encountered rough turbulence on MTJ or other Colorado runs. She replied saying that they do encounter turbulence on a lot of flights, although some flights are more severe than others. Then they asked her if she ever felt sick during severe turbulence, she replied saying, "No, not really. Although, I worry about the passengers. You know, some of the throw up, faint, or hit their heads overhead." I don't know, some of you might not consider that as being nice or being professional but it was nice knowing that she cared for every passenger onboard. When we were deplaning she told each one of us, "Thank you for flying Skywest Airlines, and I am really sorry that the flight was uncomfortable for most of you." She was really apologetic and polite. These things can go a long way when it comes to customer service.
The very beginning of my JetBlue experience was excellent. My family was greeted with all smiles and all of them were eager to help us check-in with the kiosk system. When we were about to depart from AUS at 7:00 a.m. the pilot came out of the cockpit and told us that the plane we were on was delivered to JetBlue three months before and explained to us all the features that were on JetBlue planes. She seemed very, very enthusiastic about the airline and head that since we were going to have tailwinds we were expected to arrive at JFK a little early. Everyone clapped and the F/A began reciting the safety features, DirecTV/XM Radio service, and beverage/snack complementary service, and all the features that we will be able to enjoy while on this JetBlue flight. Everyone seemed enthusiastic, and we were off five minutes early. When we reached cruising altitude, the F/A took drink orders and served us and whatnot. Afterwards, I expected the F/A to sit back down in the jumpseat and start reading or do whatever it was he was doing. Instead, however, he put his tray up and began talking to each passenger, making them feel welcome on the JetBlue flight. Apparently, he was from TX also. The F/A was very kind and considerate, and again, it goes a long way in customer service.
Not all of us can be heroes, some of us can only stand on the sidewalk and clap as they go by.
AirWillie6475 From United States of America, joined Jan 2005, 2448 posts, RR: 1
Reply 1, posted (9 years 4 months 2 weeks 15 hours ago) and read 4348 times:
LOL Skywest, I had to laugh at that one, a regional airline has the best FAs. Try Japan Airlines, All Nippon, Malev Hungarian. Especially All Nippon, I though the FAs were going to get down on their knees and start massaging my feet, that's how pleasing they were. U.S FAs don't hold a candle to these guys. I can't even imagine what the service must be like at Singapore or Cathay as they pride in having the best service.
SW733 From United States of America, joined Feb 2004, 6468 posts, RR: 8
Reply 2, posted (9 years 4 months 2 weeks 13 hours ago) and read 4333 times:
Malev Hungarian is indeed great, I enjoy them whenever I fly to Hungary (which is quite often). However, the single most professional flight attendant I ever encountered on my many many many around the world trips was this past winter on AA from ORD-DUB. She was fantastic - always willing to get me anything I wanted or needed. And that was in coach of a packed 767-300!
Bobster2 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 4 months 2 weeks 9 hours ago) and read 4317 times:
It was my first flight on jetBlue. I was walking down the aisle with carry-on suitcase in one hand and laptop bag in the other, something I've done many times. An F/A came up to me and asked what row I was seated in. I didn't understand why he would ask that question but I told him the row. Then, without warning, he grabbed my heavy carry-on bag, ran down the aisle to my row, and put it into the overhead compartment.
I knew that I was witnessing a once-in-a-lifetime scene, so I just stood there and tried to capture it in my memory so I would never forget. The poor F/A was trying to speed up the boarding, but I was too stunned by what he did to keep moving down the aisle.
ClassicLover From Ireland, joined Mar 2004, 4823 posts, RR: 22
Reply 5, posted (9 years 4 months 2 weeks 9 hours ago) and read 4308 times:
Qantas... had two gorgeous friendly ladies in the jump seat in front of me who chatted away merrily on a HKG-LHR sector. Also spoke to them in the galley as well!
Qantas... the nicest straight F/A guy ever on LAX-SYD. We chatted about football, flying, and all the cool stuff that had happened to him as an F/A in his 20 year career. He gave me a bottle of champagne to take with me.
British Airways... LHR-DME... super fabulous F/A who chatted to me lots in the galley and then presented me with a bottle of wine, bottle of champagne, three mini vodkas and three mini gins with mixers as a gift at the end of the flight
British Airways... LED-LHR... chatted in the galley about crew rosters and why they were allowed to work over duty hours if they all agreed. Got a second dinner when I asked for it also.
Aer Lingus... LAX-DUB, middle of the night. I hung out with 3 F/As in the galley chatting and laughing much to the annoyance of the guy in row 12.
Cathay Pacific... domestic Asian sectors in J. Lovely F/As, calling me by name and being super efficient.
Finnair... AMS-HEL and the neverending glass of wine.
American Airlines... seconds of lunch on one sector, part of breakfast as a second and extra dessert... all on different sectors.
I love Flight Attendants, they do a super job all the time and are usually the sweetest people to me all the time. Kudos to all!
I do quite enjoy a spot of flying - more so when it's not in Economy!
TupolevTu154 From Germany, joined Aug 2004, 2209 posts, RR: 26
Reply 8, posted (9 years 4 months 1 week 6 days 16 hours ago) and read 4248 times:
Back when I was about 6, we were flying LGW-PHX with BA. There was a very nice flight attendant on that route. I was taken upto the cockpit of the 744 for take off. After that, she let me help her with her many duties (which involved taking the food and drink to the pilots many many times throughout the flight).
I don't remember much apart from that, but definately one of the nicest i've ever met.
Probrably because my dad knows most of the FA's from LGW
IAirAllie From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 4 months 1 week 6 days 7 hours ago) and read 4213 times:
Too many to count some of the most memorable were...
my Condor air crew FRA to MCO this last week. Lots of smiles great english. Super helpful and hardworking. One of the FA's tried to cheer up the crying baby behind me with a hand puppet.
This 36 AA veteran FA I worked with once on an MD-80 she never stopped working and interacting with passengers. There was a huge smile on her face and her attitude was awesome. She was elegant and perfectly groomed, a dream to work with. Truly an inspiration to me. To still love your job and let it show after 36 years is very impressive. Whenever I hear folks bash the "old/ancient" mainline american carrier FA's I think of this wonderful FA and shake my head at their ageist ignorance.
An awesome Frontier crew while jumpseating DEN-DFW a few years ago. They were so welcoming and friendly and FUN. There ended up being a passenger seat available but they said you'll have more fun back here stick around so I did. Did not stop laughing the whole flight.
My friend Joe, He is never off duty. He was EWR based and I had an EWR layover. He rode the bus back to the hotel with me. During that 20 minute ride, he engaged the small kids and their parents in conversation and produced wings for each of them. He also helped them with directions, travel advice and recommended some kid friendly activities in the area. He also is always impecably groomed and in perfect uniform compliance. Joe is also a bigger guy. The type of FA that many of you bash and question their ability to perform in an emergency. I would rather have big Joe as my FA in an evacuation than some beautiful twig anyday.
Anyways those are just a few of the great FA's I've encountered.