DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 14 Reply 3, posted (7 years 4 months 4 weeks 1 day 14 hours ago) and read 7242 times:
Just my opinion but seat pitch is a huge factor and therefore QANTAS, BA, and anyone with 31" of pitch fall very short. At the end of the day the food in Steerage will be semi-edible, the seats too narrow, and the blankets too thin so no Coach product is great IMO but some are less worse than others.
Even with other bells and whistles like AVOD and such don't help the fact that anyone over 5'5" will get a good view of the head of the person in front of them as soon as the seat is reclined.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
StarGuy From United Kingdom, joined Dec 2005, 317 posts, RR: 0 Reply 5, posted (7 years 4 months 4 weeks 1 day 9 hours ago) and read 7196 times:
For me, a good product is based around the IFE. If the food is edible, the seat reclines, and their are crew onboard that bring me a drink and a meal every now and then I'm satisfied. AVOD IFE is what makes a 12 hour flight seem like a four hour one.
I'm my opinion, SQ and VS economy are the best. The AVOD IFE is a winner and makes the flight fly by. The service is good. The seat pitch is no better than any other economy class though. 1 inch here or there doesn't really make any difference in my opinion and I'm 6 feet tall. If you are worried about lots of leg room, pay for business or first, end of story.
BA is pretty standard in my opinion, good for a western airline, but falls behind Asian standards, they will have more to offer once the IFE is updated, but the food and the seat pitch are very standard. The service can be professional but no more than their competitors.
EK has good IFE although I am not a fan of the 10 a breast seating on the 777 and the service can be inconsistent.
Air New Zealand has got an very good product now that the cabins have been updated but it have experienced a very rude crew member whilst flying with them.
Krje1980 From Norway, joined Feb 2006, 192 posts, RR: 0 Reply 7, posted (7 years 4 months 4 weeks 1 day 5 hours ago) and read 7166 times:
Actually, when I flew SQ from Amsterdam to Singapore last December, the seat pitch was absolutely wonderful (must have been 34 inches at least). The plane was a Boeing 777, and I could even walk past the guy in the isle seat without him having to stand up. I think this is just standard on a few of SQs flights though. When I flew a 747 back from Singapore to Paris, the seat pitch was much less. Nevertheless, the footrest is a true blessing for me since I do not get any of those leg cramps I always get on planes which do not have them. So even with less space, SQ gets my vote for the best economy class. The attendants are really nice and professional, you get plenty of food (for being Y at least), the IFE rocks, and you usually start or end your journey in wonderful Changi airport.
Paul From United Kingdom, joined Feb 2005, 374 posts, RR: 3 Reply 10, posted (7 years 4 months 3 weeks 6 days 5 hours ago) and read 7039 times:
TG have always been the best because they maintain a high standard, which I feel is the key component to a successful product, in any service class. And we all know that with a standardised product throughout the fleet, the ground crew and F/A's are the key to a happy journey and experience.
Tg 747-300 From Norway, joined Nov 1999, 1318 posts, RR: 0 Reply 12, posted (7 years 4 months 2 weeks 5 days 10 hours ago) and read 6900 times:
To me Seat Pitch, Food and Crew is where you can make a difference. IFE i don't care too much about. ( As long as i have some music, and an airshow I'm generally happy. Not that i mind some nice AVOD though)
With this in mind TG will probably be my favourite. Good seat pitch, friendly crew, and excellent big meals.
KL ranks quite high with me for their crews, but seat pitch could be better for longhaul. NW too has a quite good long haul product.
ZKOJH From China, joined Sep 2004, 1571 posts, RR: 1 Reply 13, posted (7 years 4 months 2 weeks 4 days 23 hours ago) and read 6870 times:
depends on weather your travelling short haul or longhaul, tho as I travel longhaul a lot, would have to say NZ, just love that 34 inch and IFE !! the food is ok, - tho think they could put in another meal, WITH only 2 meals on a 13 1/2 sector SUCKS!!
ACDC8 From Canada, joined Mar 2005, 7620 posts, RR: 38 Reply 16, posted (7 years 4 months 2 weeks 4 days 2 hours ago) and read 6800 times:
Out of my personal experiences, I would have to say that KL, AC, LH and BA are quite up there. All offer fantastic service and out of my extensive Trans Atlantic flights, I've never had a problem with them yet.
The seats are incredibly comfortable, with the exception of the B747's and KL's B767. Food has always been pleasing, the staff (both on the ground and in the cabin) have always been professional, not always the friendliest, but professional.
As far as PTV goes, I could care less about it myself. Doesn't do anything for me. Understandably, in today's business world, it is something very important to market an airlines product. But personally, if I wanted to watch TV, I could have stayed at home and done it for free. When I book at ticket, I want to experience the thrill of air travel. Simple as that.
FlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 15 Reply 17, posted (7 years 4 months 2 weeks 4 days ago) and read 6790 times:
AC's is really good, especially on their widebody aircraft. As someone 6'4" (1,93m) AA back during "more room throughout coach" was my favorite, even without AVOD, and my experience has been good with AA flight crews.
CO gets extra points for flawless execution though.
"Let the world change you, and you can change the world"
AirbusA6 From United Kingdom, joined Apr 2005, 1996 posts, RR: 0 Reply 18, posted (7 years 4 months 2 weeks 3 days 4 hours ago) and read 6760 times:
What are my criteria for judging long/medium haul flights?
Efficient and well staffed check in desks
Comfortable seating - well designed, adjustable (e.g. movable headrest) and not worn out!
Legroom - more than 31 is nice
Width - 9 or 10 abreast seats on 777s for example?
IFE - AVOD systems are a great improvement, working headphones are essential too, having a wonky headphone socket is very annoying!
Food - edible, tasty meals with decent portions
Alcohol - some complimentary alcohol helps the journey pass
Drink - plentiful water or juice - a water dispenser is nice (e.g. EK) or perhaps a galley where you can help yourself (I've seen this on a VS flight)
No annoying intrusions - e.g. those IFE boxes on the floor! The last TG A346 flight had good legroom, but a IFE box just where I wanted to put my feet!
Hostesses - attentive, polite and efficient (being attractive is a bonus too!)
On these criteria, SQ narrowly wins over TG (I haven't travelled MH or NZ long haul so sadly can't comment on them)
it's the bus to stansted (now renamed national express a4 to ruin my username)
Ualcsr From United States of America, joined May 2006, 483 posts, RR: 1 Reply 19, posted (7 years 4 months 2 weeks 3 days 4 hours ago) and read 6756 times:
Of the airlines I've flown, VS takes the top spot. Great IFE, decent food (with snacks from the galley if you get hungry midflight) and cheery flight attendants. Seat pitch was average, but I was lucky to be on 1/2 empty flight and got a whole row.
Planemanofnz From New Zealand, joined Sep 2005, 1653 posts, RR: 0 Reply 21, posted (7 years 4 months 2 weeks 2 days 11 hours ago) and read 6722 times:
Obviously MH as they were voted best economy product by Skytrax for 2006. They have AVOD, 34" seat pitch, and their cabin staff are consistently ranked amongst the best in the world. To me, SQ and CX would be closely tied behind.
-QF, BA, VS, KL and LH are all let down by their seat pitches.
-NZ is let down by their service, partly due to the fact that they have much less cabin crew on a 744 then SQ/MH/CX e.t.c do.
-TG is let down by the in-consistency of it's product, i.e on one sector you have a fabulous new 346 with AVOD, yet on another flight you have an old and tired 744 with dreadful over head screens.
-EK is let down by the HUGE brain box under the seat for the IFE and also because of the 3-4-3 configuration on their 777's.
Dimoko From United States of America, joined Mar 2006, 307 posts, RR: 1 Reply 23, posted (7 years 4 months 2 weeks 1 day 2 hours ago) and read 6643 times:
KL has those ham sandwiches...yummy
of the airlines i have been on, i prefer CO. they just seem to be more professional, when dealing with them. like they know you are on business, not just on your way to disneyland. i like that approach.
"I may not have gone where I intended to go, but I think I have ended up where I needed to be." -- Douglas Adams