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Topic: "CO Continues To Offer Full Service Product"
Username: Cory6188
Posted 2005-06-27 21:23:59 and read 6694 times.

CO put out this press release earlier today:

Continental Airlines Continues to Offer Full Service Product on Domestic Flights at No Cost
NEW YORK, June 27 /PRNewswire-FirstCall/ -- As passenger traffic increases during an already-busy summer travel season, Continental Airlines (NYSE: CAL) continues to be the only major U.S. carrier to offer a full array of complimentary amenities to customers traveling in economy on domestic flights including meals, entertainment, non-alcoholic beverages, pillows, blankets, magazines and curbside check-in.

"In an environment where our competitors continue to cut or charge for economy-class amenities, we have chosen to preserve our product by keeping the services we know our customers value," said Jim Compton, Continental's Executive vice president of Marketing. "We continue to focus on providing the best service in the industry and offering a superior product to our customers is clearly a big part of that."

Meals and snacks are served at mealtimes in economy class on flights over two hours in length. Examples of meals offered in coach on Continental's domestic flights include the following..."


http://phx.corporate-ir.net/phoenix....l-newsArticle&ID=724152&highlight=

Interesting. I think it's about time that CO made a point of distinguishing themselves from the other legacy carriers. What do you think?

Topic: RE: "CO Continues To Offer Full Service Product"
Username: DAYflyer
Posted 2005-06-27 21:27:10 and read 6670 times.

I do too. CO is very good and the general leisure public needs to know about it as well. I just wish the would add TV to the product like JetBlue. Then they would have it all to offer and would make more money-

Topic: RE: "CO Continues To Offer Full Service Product"
Username: 1MillionFlyer
Posted 2005-06-27 21:28:14 and read 6665 times.

I was shocked this morning on an ORD-DEN UA Flight (777) that they served a FULL breakfast in Business Class (Including real glasses and plates). The flight was only 1Hr 52 M

I was on a DL flight from TUS to ATL at 6AM oin May in F and they did a beverage in a plastic cup and some sun chips - for a 3.5 hour flight!

At least in Business and First domestically UA is really challanging CO.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Lono
Posted 2005-06-27 21:33:47 and read 6640 times.

I thought DL was going to "raise the bar".... Distinguish itself from the other carriers and charge more.... for better service.... I guess this is not going to happen..???

Topic: RE: "CO Continues To Offer Full Service Product"
Username: TOLtommy
Posted 2005-06-27 21:42:52 and read 6611 times.

Nothing against CO, but I don't fly for food or IFE. Schedule, comfort and price, that's what gets my business. I was a CO Plat Elite, but after they started making elite upgrades harder and harder to come by, I started looking at other options. And don't even get me started about how hard it is to use OnePass miles at standard rate.

Most of my flying is on NW now. I've made it back to WorldPerks Gold for this year, I might make Plat. I'll take a DC9 or RJ85 over an Embraer 145 for a 2+ hour flight on any day.

CO does a nice job, but what they are focusing on isn't really important to me.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: LTBEWR
Posted 2005-06-27 22:13:48 and read 6523 times.

If I am correct, CO was one of the first airlines to return food services on flights after 9/11, and one of the few to bring back a hot meal, albeit a sandwich or similar. Right after 9/11 due to security concerns, many USA airlines stopped most food service for a few weeks to a month, and never restarted previous food service, only snacks or food for purchase. Like most I will choose an airline based on a balance of if serve the destination, price, time, date, airport (I live near EWR) then in-flight service quality. But at least offering a sandwich meal on a flight is something that if other factors being equal, then I would prefer CO.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: RedFlyer
Posted 2005-06-27 22:33:41 and read 6468 times.

I just recently switched to flying CO as my primary carrier whenever possible from DL on long haul flights (I try and fly WN whenever possible on short hops). The reason being, I find CO's service to be far and away superior to any of the other major U.S. legacies.

Inasmuch as I wish I could have continued with DL (I'm an existing DL Platinum), their precarious financial situation is being reflected in their deteriorating service, albeit, the flight crews and their attitudes are still wonderful and despite all they have had to put up with.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: GlobalDude
Posted 2005-06-27 22:33:50 and read 6468 times.

Continental never stopped serving "meals at meal times" in F/C and Coach. This is not new...just a reminder.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: N77014
Posted 2005-06-27 22:41:00 and read 6443 times.

While I believe there is room in the nation for a full-service carrier; I feel that the economics of offering such a service are becoming less and less viable. Lowered expectations from the public and acceptance of low cost and minimal services onboard have turned the public against paying more to get more.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Padcrasher
Posted 2005-06-27 22:45:17 and read 6430 times.

Why would CO need to go out of it's way (like AA did with MRTC) to remind customers they offer more frills? Are they finding too many customers are making buying decisions based on price alone?

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Slider
Posted 2005-06-27 22:47:40 and read 6417 times.

Quoting N77014 (Reply 9):
Lowered expectations from the public and acceptance of low cost and minimal services onboard have turned the public against paying more to get more.

The fact that CO maintains a revenue premium relative to the industry does not support your assertion, although anecdotally I don't disagree.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Drerx7
Posted 2005-06-27 22:50:25 and read 6401 times.

Quoting Padcrasher (Reply 10):
Are they finding too many customers are making buying decisions based on price alone?

Yeah thats exactly what happened  Yeah sure

Topic: RE: "CO Continues To Offer Full Service Product"
Username: N77014
Posted 2005-06-27 22:58:59 and read 6376 times.

Quoting Slider (Reply 11):
The fact that CO maintains a revenue premium relative to the industry does not support your assertion, although anecdotally I don't disagree.

A revenue premium based on the fact they have little direct competition in their fortress hubs. Had DL succeeded with Simplifares, this house of cards would have come down too.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Padcrasher
Posted 2005-06-27 23:12:27 and read 6330 times.

Quoting loon (Reply 4):
I thought DEL was going to "raise the bar".... Distinguish itself from the other carriers and charge more.... For better service.... I guess this is not going to happen..???

Lono didn't you see the latest JD Powers survey? The one with Delta rising to third? CO was 5th or 6th. CO must put a lot of weight with JD Powers since they touted their standing with JD Power in their ads for years.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Padcrasher
Posted 2005-06-27 23:17:13 and read 6314 times.

Here's CO tooting their horn back in 2000

Frequent Flyer® Magazine and J.D. Power and Associates Report: Continental Airlines Achieves Superior Customer Satisfaction Results

TWA Ranked A Close Second In Short-and Long-Haul Segments

FOR IMMEDIATE RELEASE: May 9, 2000
AGOURA HILLS, Calif.— Continental Airlines has achieved the highest ranking in both long-haul flights (over 500 miles in length) and short-haul flights according to the Frequent Flyer magazine/J.D. Power and Associates 2000 Domestic Airline Customer Satisfaction Study—U.S. FlightsSM released today.

The study, which is the only independent analysis of major U.S. airlines based on the actual experience of frequent flyers, shows Continental has been able to maintain its top ranking in the long-haul segment for the second year in a row and moves from third to first for short-haul flights. This occurred during a record-setting year in airline traffic and passenger volume.




Now how is that Delta rose to third (barely below Southwest who they will surpass next time around) and CO fell?

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Dutchjet
Posted 2005-06-27 23:24:55 and read 6283 times.

Press releases such as this will appear from time to time - CO simply wants to remind the US travelling public that is continues to offer certain services that have been discontinued by other legacy carriers and/or not offered by LCCs. Dont forget that the general travelling public is totally confused by what is going on in the airline industry as far as service and expectations......several airlines have dropped food service, others have replaced complimentery meals with buy on board programs, others have shifted their policy several times over the past years, and others have different approaches for different segment lengths or different markets. Many dont know what to expect.....thus, CO wants to remind the travelling public that it still is a full service carrier (whatever that means!)

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Padcrasher
Posted 2005-06-27 23:36:08 and read 6258 times.

I wish some elite level frequent flyers who fly a lot would start their own airline based on what they like. It would be easy to get upgrades, hot food service on every flight, plenty of leg room, low fares, no change fees, non-stops to wherever they needed to fly. Man that would be great....they'd make a lot of money...LOL

Topic: RE: "CO Continues To Offer Full Service Product"
Username: AASTEW
Posted 2005-06-27 23:51:54 and read 6205 times.

If the flying public really cared about Continental's superior inflight product how come their not reporting profits?

The customers that are flying now don't even care about amenitities anymore. Customers just want to get around the country spending less than it would to get out of the own state where they live in those SUV's. Some airline tickets are cheaper than a tank of gas.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Dutchjet
Posted 2005-06-28 00:11:54 and read 6157 times.

Quoting AASTEW (Reply 18):
If the flying public really cared about Continental's superior inflight product how come their not reporting profits?

The customers that are flying now don't even care about amenitities anymore. Customers just want to get around the country spending less than it would to get out of the own state where they live in those SUV's. Some airline tickets are cheaper than a tank of gas.

CO's financial performance in the recent difficult years has been better than most of the other US legacy carriers, they are doing better than most. There were reports that CO may actually show a profit for the 2nd quarter of this year.

Does the average customer care about amenities? That is such a difficult question - most pax like the extra services but very few are actually willing to pay for them.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Jrlander
Posted 2005-06-28 01:27:04 and read 6076 times.

I'm about tired of CO's "meals at mealtime" mantra. They don't serve "meals". I don't mind flying CO. I like their IFE in coach on their 767's. Their seats are among the most comfortable for an american carrier. However, here are the "meals" I had flying to HNL a few weeks ago.

ATL-EWR breakfast time- packaged muffin that was so sweet I couldn't eat it.

EWR-HNL Cheese calzone, in plastic wrapper, potato salad, M&M's.
Later- Turkey meat on small roll, potato chips, cookies.

(warning- don't fly CO if you are on a low-car diet!)

OGG-IAH Same cheese calzone for dinner
breakfast was the same sweet muffin from the ATL-EWR flight.

On top of that, when flying Delta I can always go find a flight attendant who will give me a soft drink, particularly on long flights. My partner went to ask for a soda, and the flight attendant pointed at a bottle of water and a glass.

I would much rather have Delta's snack choices domestically than this stuff. I really don't mind flying CO. I would probably take them to HNL again, I just wouldn't count on their "meals".

Topic: RE: "CO Continues To Offer Full Service Product"
Username: NDSchu777
Posted 2005-06-28 01:39:56 and read 6045 times.

Does the average customer care about amenities? That is such a difficult question - most pax like the extra services but very few are actually willing to pay for them.

I think the average customer cares a lot about the extra amenities. Problem is they want to have their cake and eat it too-a lot of people want both their cheap air fare with all the perks. That's why we see still see people who will fly on those $99 deals through Southwest and then complain that they don't have bigger airplanes, don't have assigned seats and want a full meal instead of just peanuts.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Cactus739
Posted 2005-06-28 02:30:23 and read 5971 times.

They're going after people that read these headlines.....

bizjournal.com 10/15/2003 "American sells food at the gate at DFW"

kare11.com 6/2/2005 "NWA Removes more extras to save money"

cnn.com 2/9/2005 "Fluff no longer flies at American"

Let's say I'm John Q Public. I'm looking at Travelocity and find that I can fly American or Continental for the best price. I remember reading somewhere in the paper that American sells food and doesn't have pillows. I remember reading somewhere else that Continental has all these other amenities that other airlines charge for.

John Q is going to book CO.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: FLAIRPORT
Posted 2005-06-28 02:33:26 and read 5966 times.

If it was up to me, I'd spend the extra money for CO BDL-EWR-FLL...I enjoy the full service airlines better and COs full service product outdoes any airline. Their snack, although small, was delicious...a small sandwich, chips, and m&ms.
I enjoy their service, and I feel more important than when I fly on a lcc, even song. I like their products, but I just enjoy flying legacy full service airlines. I agree though, the personal IFE would be great...but nonetheless, as long as I have a window, get a reasonable fare (not the cheapest, the best for what you want), have some food, and get there safely, on time, and at a reasonable time, I'm happy. CO does it all...and if it was up to me, I'd fly them

Topic: RE: "CO Continues To Offer Full Service Product"
Username: GoCOgo
Posted 2005-06-28 02:45:04 and read 5935 times.

Quoting Jrlander (Reply 20):
ATL-EWR breakfast time- packaged muffin that was so sweet I couldn't eat it.

EWR-HNL Cheese calzone, in plastic wrapper, potato salad, M&M's.
Later- Turkey meat on small roll, potato chips, cookies.

(warning- don't fly CO if you are on a low-car diet!)
...
On top of that, when flying Delta I can always go find a flight attendant who will give me a soft drink, particularly on long flights.

Yeah, a sugar loaded soft drink goes well with that low carb diet, too.  Smile

They may not give something that is considered a "meal" by US restaurant standards, but it is better than the no food or BOB the others try. (I think with the way food is served in massive quantities in the US has spoiled Americans. CO is really serving an appropriate sized meal considering you are spending a few hours doing nothing but sitting on you rear end.)

Quoting Padcrasher (Reply 10):
Why would CO need to go out of it's way (like AA did with MRTC) to remind customers they offer more frills? Are they finding too many customers are making buying decisions based on price alone?

Perhaps because, although price is the main concern, a perception of quality does enter in if two similar itineraries are the same or close price. Ex:

I want a nonstop flight EWR-SFO leaving 9/19, returning 9/26. Here are the prices (via ITA software):

AA: $392
UA: $392
DL: $392
CO: $392
US: $397

5 nonstop options within $5 of each other, with, in many cases, similar schedules (each offered a departure between 7:00 and 7:15AM). Who will you choose. For us aviation freaks, we will chose whomever we have a frequent flier affiliation with. But for the every day traveler, you will pick based on who's service you think is better. Knowing that you will get a meal with CO, albeit small, is plenty to convince many travelers to go with CO. Now if Service-less Airways, or some other no frills competitor steps in, and offers a nonstop for $15 less, everyone will go to them. But if you have to pay, might as well choose the better service.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Aa757first
Posted 2005-06-28 02:50:14 and read 5913 times.

Quoting Cactus739 (Reply 22):

Let's say I'm John Q Public. I'm looking at Travelocity and find that I can fly American or Continental for the best price. I remember reading somewhere in the paper that American sells food and doesn't have pillows. I remember reading somewhere else that Continental has all these other amenities that other airlines charge for.

John Q is going to book CO.

Nope, John Q. Public is going to see that both airlines have nonstop flights at similar times, but American costs $193 roundtrip and Continental costs $208. Then, he is more likely than not going to book American.

AAndrew

Topic: RE: "CO Continues To Offer Full Service Product"
Username: FLAIRPORT
Posted 2005-06-28 02:52:50 and read 5901 times.

Quoting Aa757first (Reply 25):
Quoting Cactus739 (Reply 22):

Let's say I'm John Q Public. I'm looking at Travelocity and find that I can fly American or Continental for the best price. I remember reading somewhere in the paper that American sells food and doesn't have pillows. I remember reading somewhere else that Continental has all these other amenities that other airlines charge for.

John Q is going to book CO.


Nope, John Q. Public is going to see that both airlines have nonstop flights at similar times, but American costs $193 roundtrip and Continental costs $208. Then, he is more likely than not going to book American.

AAndrew

You forgot the part where he complains about no pillows, little to no IFE, and no free meals.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Aa757first
Posted 2005-06-28 03:18:45 and read 5859 times.

Quoting FLAIRPORT (Reply 26):

You forgot the part where he complains about no pillows, little to no IFE, and no free meals.

Yup. And then when he sees American has a fare sale to the Caribbean, and once again he is boarding a plane with a big AA on the tail.

AAndrew

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Nwcoflyer
Posted 2005-06-28 03:22:26 and read 5851 times.

Quoting DAYflyer (Reply 1):
I do too. CO is very good and the general leisure public needs to know about it as well. I just wish the would add TV to the product like JetBlue. Then they would have it all to offer and would make more money-

I doubt CO would make more money by adding PTV's. JetBlue makes money because of it's very low cost structure, including very low labor costs.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Slider
Posted 2005-06-28 15:27:39 and read 5261 times.

Quoting N77014 (Reply 13):
A revenue premium based on the fact they have little direct competition in their fortress hubs. Had DL succeeded with Simplifares, this house of cards would have come down too.

Bunk. There are plenty of carriers that have relatively equivalent market shares in their "fortress" hubs yet they don't command a premium.

It's a competitive market, I think we've shot this whole "I'm being held hostage by airline XYZ" thing by now...yawn.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: ToTheStars
Posted 2005-06-28 15:30:33 and read 5247 times.

IMHO, Continental has become the last premier airline in the US. Years of struggle and then an amazing turn around. They seem to have been able to hold on to some personality that sets them apart from the other "legacy's."

Continental would have been my first choice had I not gone to work for TW.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Gilligan
Posted 2005-06-28 15:49:26 and read 5165 times.

Quoting Jrlander (Reply 20):
On top of that, when flying Delta I can always go find a flight attendant who will give me a soft drink, particularly on long flights. My partner went to ask for a soda, and the flight attendant pointed at a bottle of water and a glass.

I would much rather have Delta's snack choices domestically than this stuff. I really don't mind flying CO. I would probably take them to HNL again, I just wouldn't count on their "meals".

Then why didn't you fly ATL-HNL on a DL direct flight and skip the trip to EWR? Same with your trip from OGG-ATL and skip the stop in IAH? BTW, no rule against bringing your own snacks on board.

Somtimes I think these threads should have their own forum, call it the "whiners" forum.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Flybyguy
Posted 2005-06-28 16:04:17 and read 5100 times.

Quoting 1MillionFlyer (Reply 2):
At least in Business and First domestically UA is really challanging CO.

They were talking about Economy class... that is a class of service that has always been neglected, not first or Business class. No matter how bad you think First and Business class is in America, at least you get a hot meal and eat on fine China and a virtual air-slave to cater to your every beck and call, AND restrooms that you guys barely use. The more people have the more they want...

Once I get out of Grad school and have a wonderful high-paying job like yours I would love to give Continental a little business (regardless of cost) for their respect of coach class passengers. It takes balls to do what they did in lieu of high fuel prices and low-fare competition. The others just took the easy way out by punishing Economy passengers and sending the savings to biz and first.

Quoting Padcrasher (Reply 17):
wish some elite level frequent flyers who fly a lot would start their own airline based on what they like. It would be easy to get upgrades, hot food service on every flight, plenty of leg room, low fares, no change fees, non-stops to wherever they needed to fly. Man that would be great....they'd make a lot of money...LOL

That is what Primaris Airlines is going to be. According to their website they launch at the end of the year on transcons, JFK to LAx etc. If only Primaris had some kind of arrangement with JetBlue or Southwest then they could really give the legacies a run for their money at all levels. But they would never really bury the legacies because people still need that 3pm flight to Nantucket.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Jrlander
Posted 2005-06-28 16:04:24 and read 5100 times.

Actually Gilligan-

I learned long ago that assuming something never works out. You assumed a lot in your post- and didn't actually hear what I was saying.

I was flying to HNL for a job interview- I am a priest- therefore the job interview was at a church. Price was a major consideration, therefore.

On two weeks notice, the cheapest fare was CO. We took CO because of that very reason. As I said, I don't mind flying them. Nor do I mind carrying my own food on board, or eating before getting on the plane (which is what I did.) I'm just saying that what CO calls meals aren't what I call meals. At least DL is more honest about it, IMO, than CO. And- since you hinted that I was a "whiner", you should know that I did actually file a complaint with CO about this very thing. And I'm one person who complained who will fly them again.

FYI- there is no nonstop OGG-ATL. Delta flies OGG-LAX and OGG-SLC.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: N808DE
Posted 2005-06-28 16:25:30 and read 5013 times.

I was on a DL flight from TUS to ATL at 6AM oin May in F and they did a beverage in a plastic cup and some sun chips - for a 3.5 hour flight!
+++++++++++++++++++++
Looks like this flight clocks in at 1,537 miles -- 13 miles short of getting meal service in F. That sucks.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: LACA773
Posted 2005-06-28 17:34:32 and read 4785 times.

I'm glad CO brought this to the traveling publics attention. Considering the dire straights of the airline industry they do have the "balls" to continue offering an inflight product which does make things tight. I remember things like this, and that keeps me coming back along with good customer service.

What's the point of taking AA, NW & DL when they offer a crappy, frugal product when you can get better service on B6 or WN? Even WN offers those snack boxes DL offers on their long west to east coast nonstops. I had a friend who flew AA ORD-HNL and they didn't get anything, anything at all. What's the point of having "legacy" carriers if they can't follow through on what they are suppossed to be. DL has gone down the tubes, and AA just doesn't care about their passengers, for them it's the bottom line. UA even offers more than any of these other carriers with the exception of CO. I have to say I hope UA brings back full inflight service on their regular, non- premium nonstop transcons and Hawaii flights. They offer more as a bankrupt airline than their counterparts of AA, DL, NW and have consistently good customer service.

{I wonder if the powers that be at these carriers ever read our thoughts?}.

Have a great day everyone.
LACA773

Topic: RE: "CO Continues To Offer Full Service Product"
Username: PanAmDC10
Posted 2005-06-28 17:56:09 and read 4700 times.

I would like to know when the "legacy carriers" are going to stop trying to become Southwest clones. This is not possible. Southwest has one type of airplane, not 4 or 5 like the larger airlines, so naturally their costs are lower in that regard. The legacy carriers fly internationally, which costs the airlines more. I think Continental should concentrate on being who they are, not trying to fit a business model that will not fit with what they do. I am glad they are continuing to be a full service carrier.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Co757
Posted 2005-06-28 18:25:49 and read 4595 times.

Quoting LTBEWR (Reply 5):
If I am correct, CO was one of the first airlines to return food services on flights after 9/11, and one of the few to bring back a hot meal,

CO never stopped serving meals after 9/11.

Quoting TOLtommy (Reply 4):
I was a CO Plat Elite, but after they started making elite upgrades harder and harder to come by, I started looking at other options.

The only reason It's so hard to Upgrade is because fares are so cheap, that everybody and their Mother are Elite members. Being Elite is the same as a Average One-Pass member. Have You ever been Around When Co Pre-boards Elite Members on a Flight From Ewr to IAH/LAX/ClE or DCA? The whole Flight Is Elite and theres No-one left after Elites Board.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Gilligan
Posted 2005-06-28 18:46:16 and read 4520 times.

Quoting Jrlander (Reply 32):
I learned long ago that assuming something never works out. You assumed a lot in your post- and didn't actually hear what I was saying.

You can't assume what wasn't posted i.e. this was a business trip paid for by a second party.

Quoting Jrlander (Reply 32):
Nor do I mind carrying my own food on board, or eating before getting on the plane (which is what I did.) I'm just saying that what CO calls meals aren't what I call meals.

Then if you ate before you got on the plane what is your complaint? If you were depending on the meal service that would be different. I've had those muffins too many times to count, dry maybe, sweet, you've got to be kidding.
I wouldn't go so far as to call them a "meal" either. But considering where you are, on an airplane traveling a quarter of the way around the globe, I'd say that's pretty good. I've yet to fly on the airliner that has a full service kitchen on board. BTW, I have yet to see a call button go unanswered on CO. That EWR-HNL flight is something like 11 hours right? You expect them to be roaming the aisle, ready to pounce, the entire trip?

Quoting Jrlander (Reply 32):
FYI- there is no nonstop OGG-ATL. Delta flies OGG-LAX and OGG-SLC.

That is my bad, but FLT 292 is a one stop with no change of equipment that I see so that beats flying to a third city and having to change planes. But then again, you didn't mention a second party was paying for the trip.

BTW, good luck. I interviewed for a program directors job at a radio station out in HNL a few years back. Thank goodness I didn't get it. The station went to full automation six months later and they let everyone go. Of course, except for the rapture, I wouldn't expect your boss to do the same thing.


As to whiners, yep. If someone else paid for your trip to Hawaii, I would not look a gift horse in the mouth. Exactly what kind of food would you like to have seen? Remember, this has to be served to everyone so it has to be space as well as cost efficient as well. That's not even mentioning everyone has to at least find it palatable. If you are thinking in terms of a full restaurant type meal, think about how much space that 2 of those would take up for all the coach passengers on a 767-400. Actually you would be looking at something like 3 of those since you would like to offer some variety.

This does not pertain to you but to some others, I often wonder why I can't go into the dealership where my family has bought many cars and expect to pay for mid-size and yet get a luxury car completely equipped with all the options. I also wonder why when I take my car in for service I'm not immediately bumped to the front of the line.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Jrlander
Posted 2005-06-28 18:54:00 and read 4486 times.

Gilligan:

There was a time on CO and DL when you could get decent meals on those flights. I remember having shrimp scampi in coach in DL DFW-HNL in 1986. I also remember having shrimp cocktail on CO in coach from HNL to Guam in 1996. Time's have changed. However, the equipment they fly now, 767-400's, have the space for such meals. Personally, I would have been happy with a chicken salad or something along those lines. Just not those horrid plastic wrapped things.

But you did assume somethings about me that I did not refer to in my post. You assumed that I had paid for the trip, even though I didn't say who had paid for the trip. You assumed it was my choice to fly through EWR and IAH, which it wasn't and I didn't say that it was. You assumed that I mind flying CO over DL, which I don't necessarily (except where I can get a Medallion upgrade). I just have a problem with what they call a "meal".

Topic: RE: "CO Continues To Offer Full Service Product"
Username: FLAIRPORT
Posted 2005-06-28 23:49:21 and read 4007 times.

Quoting Flybyguy (Reply 31):
That is what Primaris Airlines is going to be. According to their website they launch at the end of the year on transcons, JFK to LAx etc.

Oh God! This is what I wanted my airline to be like...in 2012 (only my airline is strictly domestic, Canada, Mexico, and Caribbean)...this is bad for me. My plan was for DirecTV, Sirius, movies, games, full meals or snacks, leather seating (2X2), broadbvand internet...damn lol!
There still might be a place though...my airline would fly across the country with focuses in DET, MSP, PBI-hub, LAX-hub, and BDL.

------------------------------------------------------------------
And to anyone who says first has gotten better...first has been cut too. I remember when FLL-ATL had a full snack in first...a full snack being almost lunch with a large sandwich, chips, salad, and some candies for dessert. Times have changed and I'm glad to see one airline still catering to us stubbern folk!

[Edited 2005-06-28 23:52:08]

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Gilligan
Posted 2005-06-29 00:30:48 and read 3970 times.

Quoting Jrlander (Reply 38):
There was a time on CO and DL when you could get decent meals on those flights. I remember having shrimp scampi in coach in DL DFW-HNL in 1986. I also remember having shrimp cocktail on CO in coach from HNL to Guam in 1996. Time's have changed.

There was also a time when you would have paid a lot more to fly those segments as well. Shrimp cocktail? A meal? To me that's nothing more than an appetizer.

Quoting Jrlander (Reply 38):
But you did assume somethings about me that I did not refer to in my post

Actually, if you go back and read my first post on this thread they were two questions. The line about the bringing your own snacks on board is an assumption but since you did not say that you had, and considering how you popped the meal service, most everyone would assume that you hadn't. Same with your travel plans. I think most people would assume that you pay for your flights unless you denote otherwise.

I haven't flown another airline in just about a year but I think I'll still stack CO's product up against any of the other legacy carriers. Of course I'm biased
 Big grin

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Aa757first
Posted 2005-06-29 00:39:34 and read 3957 times.

Quoting Flybyguy (Reply 31):

They were talking about Economy class... that is a class of service that has always been neglected, not first or Business class. No matter how bad you think First and Business class is in America, at least you get a hot meal and eat on fine China and a virtual air-slave to cater to your every beck and call, AND restrooms that you guys barely use. The more people have the more they want...

Economy Class passengers are getting what they want. A cheap fare. First Class passengers should get meals, and I for one think the fact US Airways served In-Flight Cafe meals to First Class passengers for six months is disgusting.

AAndrew

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Newkai
Posted 2005-06-29 01:17:50 and read 3964 times.

While we're praising CO...

I've used their website for the first time in a long while this past week to book a SYR-EWR-VIE and then EDI-EWR-SYR flight for my dad. A lot of times you get ridiculous prices on legacy carriers' websites, and have to try your luck somewhere else, especially with complicated tickets like the above (multi-stop, open-jaw, etc.). CO's website gave me a very reasonable price for this type of ticket during this time of year ($1.981).

On UA's site, I couldn't figure out how to book an open-jaw. Using the advanced mode I was able to do multi-stop, but not open-jaw. Maybe I didn't check long enough, but I didn't see it.

Anyway, this went a little off topic, but I guess having a "full service website" isn't bad either!

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Flybyguy
Posted 2005-06-29 01:53:35 and read 3904 times.

Quoting Aa757first (Reply 41):
Economy Class passengers are getting what they want. A cheap fare.

Geeze... here we go again. And that is why Continental is probably the only airline not teetering on bankruptcy because they RESPECT their customers and they don't just bend to the whims of arrogant biz class passengers who have their companies pay their exhorbitant fares, yet it is they, not the company that reap the missappropriated awards. FF points for business travel should go toward company travel credits NOT so that some guy can fly to Cancun first class with his mistress for free.

You obviously root for AA and the other pompous airlines because you either have elite status that your boss paid for or you simply work for those airlines. jetBlue Airways was doing extremely well as a startup airline because of the VALUE they offer customers. For a maximum of $300 o/w you can fly from JFK to the west coast with all the snacks you can eat, all the soda you can drink, a wide variety of Direct TV channels + soothing music, friendly and attentive crews, and a clean plane.

As for most of the legacies you can fly to the west coast at a MINIMUM of $300 o/w from the east coast. (And don't get started with those "discount" fares because many people don't stay weekends and can't wait for a legacy carriers' occasional generosity).

OK for that $300 minimum on a legacy transcon, you get nothing to eat if you don't spend $10 for a box of Oreos, you'd be lucky if they toped off your glass with a half a can of Coke, a grainy movie on a tiny CRT screen ($5.00 for a headset or for rental of the headphone jack), a crabby or arrogant crew, and a plane with a tattered interior with piss-stinky restrooms.

Oh yeah, I really enjoy what legacies have to offer.

Hat off to Continental, the last Legacy to treat economy passengers right.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: FLAIRPORT
Posted 2005-06-29 02:00:58 and read 3889 times.

Continental does charge for their 2 pronged headphones, but i see it more as an entertainment fee...and the headphones are good, but they are only 2 pronged. Bring 2 sets of headphones if you want free IFE on CO..my little secret, so don't tell anyone!

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Newkai
Posted 2005-06-29 02:09:33 and read 3875 times.

Quoting FLAIRPORT (Reply 44):
Bring 2 sets of headphones if you want free IFE on CO..my little secret, so don't tell anyone!

I once had an adapter to make normal headphones fit in a two-prong. Got it off those free headphones US had (has?) on their transatlantic flights. Basically the headphones were just normal headphones with a removable adapter stuck on.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Ckfred
Posted 2005-06-29 06:53:02 and read 3760 times.

Here's what I don't understand. Hotels are adding more and more amenties to their rooms. Westin has the Heavenly Bed, and Sheraton has the Sweet Sleeper. Starwood feels that the beds and oher amenties have allowed it to raise rates by $12 to $15 over the last 2 years.

Marriott's upgrading of mattresses and bedding will lead to increases averaging $20 per night.

Hilton is installing alarm clocks that can be plugged in to Walkmen, laptops, and MP3 players.

Hyatt is installing Wi-Fi from T-Mobile.

Even Red Roof Inn is upgrading their rooms, to make them more appealing to business travelers.

I remember when higher-end and mid-price hotels didn't have irons and ironing boards, alarm clocks, and coffee makers. I also remember when rental cars had vinyl seats, AM radios, and possibly a clock. The last few cars that I rented had leather, AM/FM/CD, power windows and locks, cruise control, and a sunroof.

So, if higher end hotels are doing well and plan to charge more for greater amenities, why can't airlines do the same?

My wife and 2-year old son are flying tomorrow ORD-ATL to see her parents. That flight used to have the Bistro Bag. Now, it's zip, except for pretzels, which are a choking hazard for him. She could easily feed him with what was in the bag (sandwich and cookie). She doesn't want to drag him, the diaper bag, the stroller, and the car seat to find a sandwich or burger, then schlep everything onto the plane. But if she doesn't get something substantial to eat before departure, they will get into ATL almost an hour after his usually lunch time. That will make for a very cranky toddler.

And I'm certainly getting tired of sitting at gates and eating fast food on my lap, because I have have to schlep my carry-on and coat through the airport.

I've made this observation before. Many airliens used to own hotel chains. PA had Inter-Continental. TW had Hilton International. UA had what is now Westin. AA had Americana. It seems to me that airlines used to understand that there was more than getting a passenger from A to B. There was hospitality. Now, there is no hospitality.

Maybe if some of the legacy carriers hired hotel executives for key positions, we would see better in-flight service.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Aa757first
Posted 2005-06-29 07:19:28 and read 3750 times.

Quoting Flybyguy (Reply 43):

Geeze... here we go again. And that is why Continental is probably the only airline not teetering on bankruptcy because they RESPECT their customers and they don't just bend to the whims of arrogant biz class passengers who have their companies pay their exhorbitant fares, yet it is they, not the company that reap the missappropriated awards. FF points for business travel should go toward company travel credits NOT so that some guy can fly to Cancun first class with his mistress for free.

Three airlines, AFAIK, showed an operational profit last quarter. Southwest, jetBlue and American. And three quarters of airline revenue come from one fourth of the passengers.

Quoting Flybyguy (Reply 43):
You obviously root for AA and the other pompous airlines because you either have elite status that your boss paid for or you simply work for those airlines.

Neither nor.

Quoting Flybyguy (Reply 43):
jetBlue Airways was doing extremely well as a startup airline because of the VALUE they offer customers. For a maximum of $300 o/w you can fly from JFK to the west coast with all the snacks you can eat, all the soda you can drink, a wide variety of Direct TV channels + soothing music, friendly and attentive crews, and a clean plane.

I'm sure it has nothing to do with the fact their labor costs are a fraction of other carriers. To get specific, Northwest's labor costs are double that and US Airways are 150% more.

Quoting Flybyguy (Reply 43):

As for most of the legacies you can fly to the west coast at a MINIMUM of $300 o/w from the east coast. (And don't get started with those "discount" fares because many people don't stay weekends and can't wait for a legacy carriers' occasional generosity).

Um, have you looked up a flight in the last, I don't know, four years? Saturday night stay requirements for most routes have been dropped and major carriers almost always meet or beat LCC fares.

Quoting Ckfred (Reply 46):

So, if higher end hotels are doing well and plan to charge more for greater amenities, why can't airlines do the same?

That is a wired phenomena. We'll pay more for any other part of the travel experience. $115 for a Marriott instead of a $85 Best Western. Why not? $30 to eat a hip independent restaurant instead of $17 at TGIFridays. Sure. $32 for a full size car from Thrifty instead of an $17 economy car from Rent-A-Wreck. Gladly. But not for airlines.

Its because, for the most part, Economy on American is Economy on Delta is Economy on US Airways is Economy on AirTran. So, like I said, I could fly US Airways or Continental PHL to IAH. They leave at about the same times, both non-stop. On Continental, I can get a meal I may or may not like, IFE and a pillow. They are charging $218 roundtrip (made up). On US Airways I do not get a meal, no IFE (say its a 733) and no pillows. That is $197. Well, I can get food in the terminal, the IFE I have solved by a magaizine, book or, in these days, an iPod or a portable DVD player. And pillows? Who cares? So what is the incentive to pay more. I would pay more personally (of course, I would pay a little extra to fly a certain airline or aircraft type), but why would someone else?

AAndrew

Topic: RE: "CO Continues To Offer Full Service Product"
Username: FLAIRPORT
Posted 2005-06-29 15:30:18 and read 3667 times.

Quoting Aa757first (Reply 47):
Three airlines, AFAIK, showed an operational profit last quarter. Southwest, jetBlue and American. And three quarters of airline revenue come from one fourth of the passengers.

I believe that US and FL and maybe CO would have had profit with lower fuel costs, as well...but don't quote me on it.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Cwapilot
Posted 2005-06-29 19:24:55 and read 3560 times.

On a medium to long haul trip, the extra money spent (and sometimes, as was my case last year when I spent $200 less per person on CO to HNL than I would have on any of the others), is WELL worth it. The Marriott/Best Western analogy is highly applicable here. Unless the difference in fares is outrageous, I will choose CO every time.

Topic: RE: "CO Continues To Offer Full Service Product"
Username: Aa757first
Posted 2005-06-29 20:09:23 and read 3536 times.

Quoting FLAIRPORT (Reply 48):

I believe that US and FL and maybe CO would have had profit with lower fuel costs, as well...but don't quote me on it.

I think that they would also make a profit if the flight attendants all worked for $9.00 an hour and their aircraft got 18 MPG.

And US Airways lost $40 million in May, so I don't know how much lower the fuel price would have to be to make them profitable.

AAndrew


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