Airliners.net forum: Is It Me Or Does UA Get The Short End Of The Stick

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Topic: Is It Me Or Does UA Get The Short End Of The Stick
Username: Tony1477
Posted 2005-08-26 20:34:52 and read 2167 times.

I know United has had it's troubles with bankrupcy and possible strikes , etc. But I feel like every thime I'm on this board there is another issue with UA. Either , clipping wings with other planes , or a 747 on it's tail and so on. Do you think they are singled out or do they just have so many more problems then others?

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: PanAm747
Posted 2005-08-26 20:52:30 and read 2134 times.

Every airline gets their time in the limelight, no matter if it's good or bad. It's just United's turn right now. C'est la vie. Big grin

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: HighFlyer9790
Posted 2005-08-26 20:55:37 and read 2123 times.

their customer service isn't all that great either... sarcastic

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: DeltaGuy767
Posted 2005-08-26 20:57:25 and read 2120 times.

Well NW holds the record for the a/c incidents this year, so UA is off the hook there. Smile Smile

From BDL,
DeltaGuy767

Topic: RE: Is It Me Or Does UA Get The Short End Of The S
Username: Mainliner
Posted 2005-08-26 21:12:52 and read 2089 times.

I've noticed this too...I think people love to jump on the band wagon and bash UA when they're down. It seems as though once they have ANY kind of negative news people jump all over it. Sadly, people just love to hate United. Sad

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: DFORCE1
Posted 2005-08-26 21:16:30 and read 2081 times.

Quoting Mainliner (Reply 4):
I've noticed this too...I think people love to jump on the band wagon and bash UA when they're down. It seems as though once they have ANY kind of negative news people jump all over it. Sadly, people just love to hate United.

It's cause they're all jealous that their own carrier isn't the #2!

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: 727EMflyer
Posted 2005-08-26 21:57:18 and read 2016 times.

Quoting HighFlyer9790 (Reply 2):
their customer service isn't all that great either

Aw poo! UA customer service is generally great! Granted there are a couple of sour apples out there, but its the same for anyone. Whats the basis of my opinion? Well, anytime I have simply asked for E+ I have been given it w/out charge, even before I made premier. When I checked in a slightly oversized box, the agent let it go without charge. Every time I check in I am greeted with a smile and sent away with a "have a great day!" And the res agents have come through for me in a couple last minute pinches without finding me the highest fare.

Go UA!

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: FriendlySkies
Posted 2005-08-26 22:00:38 and read 2011 times.

Yeah they do...usually from people who either don't know what they're talking about or are trying to be "cool" by jumping on the more popular side of the argument. Either way, they have been wrong with everything that's happened in UA's Chap 11, so I don't give them much credit.

Let's see how long this one takes to get moved to Polls & Prefs (all the other positive UA threads do...).

Topic: RE: Is It Me Or Does UA Get The Short End Of The Stick
Username: IRelayer
Posted 2005-08-26 22:38:57 and read 1942 times.

Quoting 727EMflyer (Reply 6):
Aw poo! UA customer service is generally great! Granted there are a couple of sour apples out there, but its the same for anyone. Whats the basis of my opinion? Well, anytime I have simply asked for E+ I have been given it w/out charge, even before I made premier. When I checked in a slightly oversized box, the agent let it go without charge. Every time I check in I am greeted with a smile and sent away with a "have a great day!" And the res agents have come through for me in a couple last minute pinches without finding me the highest fare.

Agreed. UA being my hometown airline for quite a while (when I lived in Chicago), I have noticed that their customer service is generally excellent, even now. Granted, there are a few isolated incidents, but no airline can make everyone happy. Plus, when you are as big and travel to as many places as UA is, you will notice more complaints and, unfortunately, more news coverage than you would about, say, TZ or HP.

Quoting 727EMflyer (Reply 6):

Go UA!

I second that.

-IR

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