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Topic: We're Sorry, The Price Of This Flight Has Changed
Username: AMSMAN
Posted 2006-03-08 04:54:52 and read 14114 times.

So there I was checking out DUB - SEA for November this year and as I am shopping around, I checked out expedia.co.uk.

Found a decent fare: £339.30 (€496.50) via JFK.

Decided to check it out, and when I clicked on 'Choose this flight' I was greeted with We're sorry, the price of this flight has changed from £339.30 to £371.30 and asked to either choose again or accept.

How can they advertise it for one price, only for someone to proceed and find out the fare's been hiked up?

Also, I then checked via AMS for the advertised price of £417.10 only to be told that the price, this time, had been reduced to £359.50.

ALSO, the cheapest fare they have is the above £339.30 which, as I said earlier, is decent while the most expensive is £7,752.90. Who in their right mind would pay over 7k for a flight when they could pay £339.30.

Anyone experience this before with Expedia? It really makes ya think.

Cheers
AMSMAN

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Jbmitt
Posted 2006-03-08 04:57:32 and read 14105 times.

I'm sure it has to do with availibility of the fare bucket. If other people book the same leg it can bump classes.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bond007
Posted 2006-03-08 05:02:02 and read 14085 times.

Quoting AMSMAN (Thread starter):
Anyone experience this before with Expedia? It really makes ya think.

Yes, all the time.

That's how the airline business works. Prices change by the minute depending on seats sold.

Extremely complicated pricing programs ... one more of the reasons they aren't doing well.


Jimbo

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: TWAAF9
Posted 2006-03-08 05:08:03 and read 14037 times.

Ahh, the beauty of yield management.

However, I've also experienced the opposite happen: I don't really remember if I was TW or AA at the time, but I built and priced a PNR at the ticket counter and when I tried to ticket the reservation, the response was something like "NEW FARE FOUND--REPRICE" and the passenger ended up saving around $20. Same thing has happened to me years ago on lowestfare.com.

But it sounds like you got the fuzzy end of this lollipop.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: PA110
Posted 2006-03-08 05:13:38 and read 13992 times.

Actually, this has often to do with the underlying GDS software being used by the various third-party interfaces like Expedia, Travelocity, etc...

Any travel agent who has tried to sell something via standard availability and not checked direct access knows how this happens.

Sometimes, the closeout message sent by airlines gets tied up in teletype channels, and is not immediately updated in the underlying GDS used by online vendors. When the actual selection is made, a sell message goes out to the carrier, hits the sold out flight. Some web interface systems will simply respond that the requested fare was not in fact availale, forcing you to search again. Systems like Expedia and Travelocity will save you that extra step by returning the next lowest fare.

I'm not saying that this definitely what happened in your case, but it is one of the reasons why sometimes a requested selection comes back at a higher price.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Raffik
Posted 2006-03-08 12:12:57 and read 13587 times.

I've quite often had this problem with Expedia. There I was, last year- I had found a BHX-CDG-BEY-CDG-BHX flight, priced at £340 (coincidence). I rushed upstairs, grabbed my wallet.. I REALLY wanted this flight as the CDG-BEY-CDG sectors were operated by AF 773s. I got back to the pc, proceeded to check out, credit card in hand, only to be told that "We're sorry, the fare has changed to £480". I called Expedia and asked them why it had been changed and was told that all of the cheap seats had been sold, and the pricing on the website takes a while to update. I finally managed to find another flight, but the CDG-BEY-CDG sectors were opd by ME A330s, which is still nice  Smile

I don't think much of expedia- their customer service is lacking. They have rebooked my flights and not informed me in the past, as well as issuing me tickets in the wrong name, leaving me stranded at Heathrow trying to catch an ME flight to Beirut, only to be told by the airline that expedia hadn't even booked me on the flight. They never offered an apology, neither admitted it was their fault. On the other hand, you can often find cheap fares on their site, and it's fairly easy to book them, unless you come across the above mentioned problem regarding the fare increase. I do use them, because they tend to be the cheapest option.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: HS748
Posted 2006-03-08 13:10:41 and read 13432 times.

This is a consistent feature of Expedia. I now use Expedia only to check fares - when I find one that looks good I simply go to the airline's own website where in 99% of cases the fare is the same or even slightly lower.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bicoastal
Posted 2006-03-08 13:17:03 and read 13407 times.

I've found that the airlines' own websites offer the best fares. I don't know why people even use Expedia, et. al. United even has a low fare guarantee on its site.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: PanHAM
Posted 2006-03-08 13:22:31 and read 13384 times.

Quoting HS748 (Reply 6):
This is a consistent feature of Expedia. I now use Expedia only to check fares - when I find one that looks good I simply go to the airline's own website where in 99% of cases the fare is the same or even slightly lower.

That's exactly they way I do it as well. Back in the days when you had to call the Travel Agent for a booking, it could happen that while she offered you several price/carrier options by the time you made the decision, that particular price category was sold out. So the problem is not new at all.

The portals are good to check the market prices and for those people who don't care which carrier they fly once a year.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Boeingguy1
Posted 2006-03-08 13:28:33 and read 13354 times.

Quoting Bicoastal (Reply 7):
I don't know why people even use Expedia, et. al. United even has a low fare guarantee on its site.

For reasons stated already... to check fares then buy them at the websites..  Yeah sure

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: BHMBAGLOCK
Posted 2006-03-08 13:43:47 and read 13299 times.

I mostly use Travelocity and had not run into this until this past Monday. It jacked up my hotel by $5 per night but it's still a great deal.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bond007
Posted 2006-03-08 13:47:18 and read 13286 times.

Quoting Boeingguy1 (Reply 9):
Quoting Bicoastal (Reply 7):
I don't know why people even use Expedia, et. al. United even has a low fare guarantee on its site.

For reasons stated already... to check fares then buy them at the websites..

Correct. If I'm flying between non-hub airports, I'm not going to check 4 or 5 airline websites just to see what is available and who flies there. Sure, If I'm flying from CLT, I go to USAir.com.

As for prices, they are usually the same (except Expedia $5 booking fee), with some exceptions.

Also, the Expedia interface is so much better than most of the airline's. The seat maps, list of flights, etc. etc. are very user-friendly.

It's usually my starting point at least.


Jimbo

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Gritzngravee
Posted 2006-03-08 19:19:54 and read 11776 times.

No one ever reads, READ THE FINE PRINT!! Same thing I tell borrowers signing the Note and Mortgage to their homes. Price changes are always explained in the FINE PRINT, easiet way to tell the consumer any price increase is justifiable or a written policy. Also the placement of words and vocabulary is used to further their policies, so again, READ THE FINE PRINT!! Even though no one wants to, it could save you heartache down the road in the future.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Jetdeltamsy
Posted 2006-03-08 19:38:18 and read 11530 times.

Quoting PA110 (Reply 4):
Any travel agent who has tried to sell something via standard availability and not checked direct access knows how this happens.

Sometimes, the closeout message sent by airlines gets tied up in teletype channels, and is not immediately updated in the underlying GDS used by online vendors. When the actual selection is made, a sell message goes out to the carrier, hits the sold out flight.

Exactly correct.

Expedia and other systems display the fare that was available the last time they checked the host system. You go onto Expedia and ask for that fare. When Expedia tries to book the fare, it is no longer available giving you the response you mentioned.

The only way to avoid this is to access the host system by going to the individual airline's web sites.

No matter what fare you find on Expedia, Travelocity or any of the other, ALWAYS double check on the airlines website that you are getting the lowest fare. Additoinally there is almost always a fee attached to Expedia and other vendor systems that does not exist on the carrier's website.

You almost always save money booking directly on the carrier's site. AND...making your purchase from the airlines' website makes you a direct customer of the airline..nobody is going to look at you when you have a ticket problem and say "talk to your travel agent".

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: HAMAD
Posted 2006-03-08 20:08:50 and read 11192 times.

sometimes, expedia offers international deals that you can't find on the airlines websites, especially if you have to connect or planning a multi destination trip

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: AirScoot
Posted 2006-03-08 20:38:18 and read 10882 times.

Quoting HAMAD (Reply 14):
sometimes, expedia offers international deals that you can't find on the airlines websites, especially if you have to connect or planning a multi destination trip

Expedia is good for multi-carrier itineraries.. as are Orbitz and Travelocity - this is the major downside of shopping only at carrier sites.

Quoting Jetdeltamsy (Reply 13):
You almost always save money booking directly on the carrier's site. AND...making your purchase from the airlines' website makes you a direct customer of the airline..nobody is going to look at you when you have a ticket problem and say "talk to your travel agent".

I know you're going to have a fit over this.. but I can't resist.. and I know you'll eventually get over it.

The only problem with this solution - ESPECIALLY with Delta.. is when there's a problem and you have to call the carrier as a direct client. If you're not Medallion (and even some times if you are).. you get... India. If you manage to get it fixed without getting totally twisted with the people on the phone (yes, I've had very nice people down there, but I've also had experiences with them that make me rather have dental work without anesthetic) it's worth the $5 you save.

With the exception of booking DL and US (because of prior customer service issues over the phone with them) I will tend to use the carrier's website.

Quoting PA110 (Reply 4):
Any travel agent who has tried to sell something via standard availability and not checked direct access knows how this happens.

Amen. Any travel agent who's done it with a client sitting in front of them only does it once too..  Silly

Quoting TWAAF9 (Reply 3):
I don't really remember if I was TW or AA at the time, but I built and priced a PNR at the ticket counter and when I tried to ticket the reservation, the response was something like "NEW FARE FOUND--REPRICE" and the passenger ended up saving around $20. Same thing has happened to me years ago on lowestfare.com.

That was TWA.  Smile

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: StarAlly
Posted 2006-03-08 20:51:01 and read 10746 times.

I went directly to Asiana's US website to price tickets from Chicago to Incheon via LAX and I got the same message. The price went from over 1,200 USD to over 3,000 USD!

This (ticket pricing) is something I have always found interesting. I would always wonder why 5-10 minutes later the price for a ticket would be a few dollars more.

I use to use websites like Expedia, Orbitz, etc because I would find lower fares. In the past year or so, however, many airlines are guaranteeing lower fares on their website.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Ctbarnes
Posted 2006-03-08 21:11:17 and read 10548 times.

Quoting TWAAF9 (Reply 3):
However, I've also experienced the opposite happen: I don't really remember if I was TW or AA at the time, but I built and priced a PNR at the ticket counter and when I tried to ticket the reservation, the response was something like "NEW FARE FOUND--REPRICE" and the passenger ended up saving around $20. Same thing has happened to me years ago on lowestfare.com.

I've also had that happen. A couple of times on ual.com I've selected a fare and when it was time to book the fare dropped by $10-20. Oddly, I've never had the fare revised upwards.

In the end, it's a crapshoot.

Charles, SJ

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Jetdeltamsy
Posted 2006-03-08 21:13:23 and read 10525 times.

Quoting AirScoot (Reply 15):
Quoting Jetdeltamsy (Reply 13):
You almost always save money booking directly on the carrier's site. AND...making your purchase from the airline's website makes you a direct customer of the airline..nobody is going to look at you when you have a ticket problem and say "talk to your travel agent".

I know you're going to have a fit over this.. but I can't resist.. and I know you'll eventually get over it.

The only problem with this solution - ESPECIALLY with Delta.. is when there's a problem and you have to call the carrier as a direct client. If you're not Medallion (and even some times if you are).. you get... India. If you manage to get it fixed without getting totally twisted with the people on the phone

I understand and agree with you 100%. But in my mind, my scenario has the customer dealing with agents at the airport.

Some airport agents, especially poorly trained ones, use the "talk to your travel agent" as a way of not dealing with a potentially difficult transaction. In my opinion, a passenger is the mutual customer of the agency and the airline. We should never say "talk to your travel agent" because the passenger is still our customer.

The offshore call center idea is a disaster. People in North America prefer speaking to people who sound like them. Once the restructuring is complete, I have a feeling those centers will return to North America.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Sabena332
Posted 2006-03-08 21:14:04 and read 10525 times.

Quoting AMSMAN (Thread starter):
Decided to check it out, and when I clicked on 'Choose this flight' I was greeted with We're sorry, the price of this flight has changed from £339.30 to £371.30 and asked to either choose again or accept.

This is the reason why I don't book anything on Expedia anymore.

Patrick

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Anair80
Posted 2006-03-08 21:39:18 and read 10254 times.

What I use is: http://www.sidestep.com or http://www.kayak.com and then check what fares they offer on the routes.
Then i go to the airline's website, check & check, and then book.
I too had problems with Expedia and i find them lacking service.

So check it out, but go to the individual airline and then book your flight.
Works best for me!!!

Cheers
Anair80

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Yhz78
Posted 2006-03-08 22:36:03 and read 9778 times.

Quoting Raffik (Reply 5):
They have rebooked my flights and not informed me in the past, as well as issuing me tickets in the wrong name, leaving me stranded at Heathrow trying to catch an ME flight to Beirut, only to be told by the airline that expedia hadn't even booked me on the flight. They never offered an apology, neither admitted it was their fault.

It's not the airlines fault, you booked through a third party and it is their responsibility. Airlines can't be expected to be constantly checking all their PNR's for problems. 90% of the major ticketing problems I see have discount websites involved in some way or another.....but I guess that is what happens when your biggest concern is trying to find the cheapest way. You get what you paid for.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Ctbarnes
Posted 2006-03-08 22:57:32 and read 9619 times.

Quoting Yhz78 (Reply 21):
It's not the airlines fault, you booked through a third party and it is their responsibility. Airlines can't be expected to be constantly checking all their PNR's for problems. 90% of the major ticketing problems I see have discount websites involved in some way or another.....but I guess that is what happens when your biggest concern is trying to find the cheapest way. You get what you paid for.

One thing to be careful of: Airline booking websites are not actually a part of the airline, but are outsourced to a third party. I found this out to my chigrin back in 2000 when I booked a flight to YYZ on ual.com on an AC codeshare. They had to issue a paper ticket at the time, and the ticket never showed up. UA refused to re-issue the ticket despite being assured by ual.com UA could do so, and so I spent 3 days getting the runaround before finally finding someone with their head screwed on who was able to authorize it.

Charles, SJ
(edited for grammar)

[Edited 2006-03-08 23:11:24]

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: BN747DFWHNL
Posted 2006-03-09 03:01:17 and read 8085 times.

Last week I was researching DEN/RSW flights for a few weeks from now and was miffed at the prices. I found a great $319 fare on NW through DTW (don't remember the exact site since I was checking them all); upon clicking on it, however, I got the dreaded words that headline this thread. The new fare: $1,289, a $900 difference! Give me a break; sounds like the airlines are taking gouging seminars from the oil companies.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Pgtravel
Posted 2006-03-09 03:10:58 and read 8029 times.

Quoting Anair80 (Reply 20):
What I use is: http://www.sidestep.com or http://www.kayak.com and then check what fares they offer on the routes.
Then i go to the airline's website, check & check, and then book.
I too had problems with Expedia and i find them lacking service.

Why would you need to go separately to the airline's website? I work for PriceGrabber.com Travel (similar to Kayak and Sidestep), and at least with the many airlines that work with us, you can do the search and click directly to the airline site from there. Granted, this doesn't work for every airline in the world (yet), but it certainly saves a couple steps.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Falcon790
Posted 2006-03-09 03:47:57 and read 7828 times.

A price that was supposed to be $290 had once changed to $1400 once I was shopping for ticket on expedia.com
To ridiculous!

-Vala

Topic: RE: We're Sorry, The Price Of This Flight Has Chan
Username: Anair80
Posted 2006-03-09 03:54:42 and read 7782 times.

Quoting Pgtravel (Reply 24):
Why would you need to go separately to the airline's website? I work for PriceGrabber.com Travel (similar to Kayak and Sidestep), and at least with the many airlines that work with us, you can do the search and click directly to the airline site from there. Granted, this doesn't work for every airline in the world (yet), but it certainly saves a couple steps.

Because of past experience, i go to the airline to double check.
Yes, i could use Pricegrabber as well (First time i actually heard of it, i checked it out, and it's not bad... However it was missing one city i was trying to find a fare for "ICN" S. Korea) But just like the others sites that were mentioned, the only thing is that these search engines don't include deals or specials the airlines offer, i can't do a multi-city search, and in the past i have found that some fares which i found on the airline's website were not found by these search engines....

As you mentioned, with pricegrabber is that you have the ability to go to the airline's website. Yes, that is a good thing!!

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Raffik
Posted 2006-03-09 11:10:29 and read 7319 times.

Quoting Yhz78 (Reply 21):
It's not the airlines fault, you booked through a third party and it is their responsibility. Airlines can't be expected to be constantly checking all their PNR's for problems. 90% of the major ticketing problems I see have discount websites involved in some way or another.....but I guess that is what happens when your biggest concern is trying to find the cheapest way. You get what you paid for.

I'm not blaming the airline- I blame Expedia. I think it's unfair that the prices they advertise and display on their website does not reflect the REAL price of the ticket- i.e, it could double in some cases!

My Dad recently booked (and flew) BA LHR-BEY. Expedia's price £350- when I checked on the BA website, with the online discount, it was just over £330- a £20 saving. After that, I vow never to use Expedia again. They have let me down one too many times now. As one user remarked, their userface is simple and very customer friendly. However, it is always best to check with the airline's website, because most airlines do offer a discount for buying tickets on the net.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bond007
Posted 2006-03-09 13:06:09 and read 7224 times.

Quoting Raffik (Reply 27):
I'm not blaming the airline- I blame Expedia. I think it's unfair that the prices they advertise and display on their website does not reflect the REAL price of the ticket- i.e, it could double in some cases!

I disagree somewhat.
The price that Expedia advertises is correct at the time they display it. The same is true for an airline website. Once the seats for a certain fare have been sold, then the next price is used - you cannot guarantee a price until you hit the 'purchase' button, Airline website or Expedia.

Sure, because of the way Expedia updates it's prices is different than an airline's website, it might happen more often - but trust me, if you just picked the last $200 fare on the airline website, and meanwhile somebody else purchased the same one - the airline website is going to tell you the same thing - 'sorry it's now $300'.

From Expedia: "So if you’ve booked a trip with us, and you find a better price online for the exact trip within 24 hours, we'll refund the difference—and we'll give you a $50 travel coupon." ..US Websites only.


Indirectly you in fact can blame the airline for having the most complicated, most costly, most illogical pricing system of any industry.


Jimbo

[Edited 2006-03-09 13:18:46]

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Lapper
Posted 2006-03-09 13:15:09 and read 7194 times.

Quoting Raffik (Reply 27):
My Dad recently booked (and flew) BA LHR-BEY. Expedia's price £350- when I checked on the BA website, with the online discount, it was just over £330- a £20 saving. After that, I vow never to use Expedia again. They have let me down one too many times now. As one user remarked, their userface is simple and very customer friendly. However, it is always best to check with the airline's website, because most airlines do offer a discount for buying tickets on the net.

Indeed, but I see from your signature that your next flight is LGW-AUH-BEY-AUH-LGW. You wouldn't find that by going straight to ba.com. What you are saving by using someone like expedia, travelocity etc is the time it would take you to trawl through various airlines websites trying to find the cheapest fares for your flight. I am guessing you are flying EY? WOuld you have thought to check them first for your flight?

WHat is happening here is the same that happened to high street travel agencies a few years ago and is still happening now. You want to use their expertise to get the cheapest deals etc. then go to the principle directly to see if you can get it even cheaper. I'm not criticising you here, it's human nature to get the best deal you can. It's just interesting to see how the model changes over the years.

On another subject, Expedia uses a certain connectivity level with their GDS to check flight availability, and unfortunately it doesn't go down as far as last seat for the airlines. This is why you will sometimes get cheaper or more expensive fares. BA will show gbp20 cheaper as they discount for direct bookings, as a lot of other carriers do. It's not about letting you down, it's the fare they are given by the carrier.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Jush
Posted 2006-03-09 13:27:54 and read 7165 times.

Quoting HS748 (Reply 6):
This is a consistent feature of Expedia. I now use Expedia only to check fares - when I find one that looks good I simply go to the airline's own website where in 99% of cases the fare is the same or even slightly lower.

That's how you gotta do it. Did it with LH on FRA-GRU-SCL.
I checked expedia just to see that LH offers a retunr for 890€. Changed to the LH website and got that same price but even a bit cheaper cause of the e-ticket they were offering. I saved 20€ and checked in nicely with my credit card at the terminal.
That's how it works

Regds
jush

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Raffik
Posted 2006-03-09 15:37:32 and read 7071 times.

Yes, I am travelling with EY. And Expedia offered the most competitive price for the route- just £360. I cannot fault them for this- it was cheaper than the fare EY quoted me and was basically THE cheapest way for me to get to Beirut. However, when things go wrong with Expedia, which has happened with me, they are less willing to help. I recieved my tickets for the LGW-AUH-BEY-AUH-LGW flights, and I had a free overnight stop in AUH, as the connecting flight wasn't until the following day (Saturday). In the mean time, EY have cancelled their saturday service, the next service being on Sunday, meaning an extra night in AUH, at my own cost. Completely out of the hands of Expedia, I know.
However, Expedia had rebooked me on the Sunday service, without so much as a phone call, letter or email. I could well have turned up in Abu Dhabi and had a nasty shock in store. I found out from a friend who had heard the saturday flight was cancelled, and called Expedia, wanting to find out what was happening (my intinerary on their site was unchanged) and they said they couldn't find out because Etihad was closed, and someone would call me.
EY was still open and I called them, asking what was happening. I was told that I wasn't the first person who had called regarding the flight changes.

In the end, I moved my departure date back, so I could get the friday service to Beirut, but Expedia, as part of their service to the customer, should keep me informed- I believe this to be their reponsibility, not mine.

You get what you pay for though! Chances are, some time in the future I'll end up using them again if the price is right.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Ctbarnes
Posted 2006-03-09 16:44:23 and read 7006 times.

Quoting Jush (Reply 30):
That's how you gotta do it. Did it with LH on FRA-GRU-SCL.
I checked expedia just to see that LH offers a retunr for 890€. Changed to the LH website and got that same price but even a bit cheaper cause of the e-ticket they were offering. I saved 20€ and checked in nicely with my credit card at the terminal.
That's how it works

I do that too, but I have a question. If I book a flight, say, on AA.com, but am a member of AS Mileage Plan, how easy is it to book the flight and get the flight creditied to AS if I don't want to join AAdvantage. Do I just show my card at the gate?

Charles, SJ

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Malaysia
Posted 2006-03-09 17:07:49 and read 6971 times.

I tried to find a deal on AA.com to Nassau, but instead it gave me US Airways (priced it lower than on the US site, so I went ahead and booked via AA.com)

then the price came up, it was good deal. I then purchased it. then once the pending ticket process was going on for a few days to finalize the e-ticket.

They finally issued it to me and the price receipt was different! 85 dollars cheaper! than when I clicked to purchase. that was a great deal.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: STLGph
Posted 2006-03-09 19:45:55 and read 6891 times.

Quoting Bond007 (Reply 2):
Quoting AMSMAN (Thread starter):
Anyone experience this before with Expedia? It really makes ya think.

Yes, all the time.

That's how the airline business works. Prices change by the minute depending on seats sold.

It's a bait and switch tactic.

You call them and call them out on it, and they'll give you the refund of the price difference.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bond007
Posted 2006-03-09 20:16:05 and read 6858 times.

Quoting STLGph (Reply 34):
It's a bait and switch tactic.

You call them and call them out on it, and they'll give you the refund of the price difference.

No, it's legacy airline pricing models.

Once a certain fare is sold out, you get the next one. They won't give you a refund...you should have booked earlier. If the airlines gave you a refund then everyone would be paying the same lowest possible fare.

You should know that if you asked every passenger on your flight what they paid, they'd all tell you a different price (with some exceptions for certain airlines that have it right)  Smile


Jimbo

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: SATX
Posted 2006-03-09 20:20:49 and read 6851 times.

Quoting AMSMAN (Thread starter):
ALSO, the cheapest fare they have is the above �339.30 which, as I said earlier, is decent while the most expensive is �7,752.90. Who in their right mind would pay over 7k for a flight when they could pay �339.30.

People spending somebody else's money?

Quoting AMSMAN (Thread starter):
Anyone experience this before with Expedia? It really makes ya think.

I've seen it with most such websites. Never seen it happen on southwest.com though.

Quoting Bond007 (Reply 2):
That's how the airline business works. Prices change by the minute depending on seats sold.

That doesn't explain why they will still quote the bogus lower price first even if you start all over again.

Quoting Gritzngravee (Reply 12):
READ THE FINE PRINT!

Most of the fine print is the same from one vendor to the next. Reading it first doesn't save you from a bad deal, it just helps lower your expectations from the beginning.

Quoting Jetdeltamsy (Reply 13):
Expedia and other systems display the fare that was available the last time they checked the host system.

That doesn't explain why they will still quote the bogus lower price first even if you start all over again.

Quoting Jetdeltamsy (Reply 13):
Additoinally there is almost always a fee attached to Expedia and other vendor systems that does not exist on the carrier's website.

Yeah, about $5. If you're sweating $5 then maybe it's not quite time to be taking a trip yet.  Big grin

Quoting Yhz78 (Reply 21):
Airlines can't be expected to be constantly checking all their PNR's for problems. 90% of the major ticketing problems I see have discount websites involved in some way or another.....but I guess that is what happens when your biggest concern is trying to find the cheapest way. You get what you paid for.

I've flown the same flights at $200 and at $500. They both felt the same to me. Care to explain what exactly I was missing on the $200 ticket?

Quoting Bond007 (Reply 28):
The price that Expedia advertises is correct at the time they display it.

That doesn't explain why they will still quote the bogus lower price first even if you start all over again.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: AirScoot
Posted 2006-03-09 20:41:41 and read 6824 times.

Quoting SATX (Reply 36):
That doesn't explain why they will still quote the bogus lower price first even if you start all over again.

Since you repeated yourself 3 times...

The difference (99.999% of the time) has to do with the difference between standard and (insert GDS term here.. I'll use direct connect) availability.

Your super low $99 fare must be booked in W class. You've met all the other terms and conditions.. so the system checks standard (not direct connect) availability. Low and behold W class is available as far it can see.

It goes and sends the sell message to the host carrier. The carrier responds with "we don't have it.. even though you seem to think we do". Most commonly this comes back in teletype as a UC (Unable to Confirm). The interface will try to reprice the segments you chose to see what IS available. As part of that sell message it will come back with the lowest it can confirm at the time.. usually in a different bucket (fare letter) that costs more. Part of the repricing transaction can occasionally come back with something lower than what you originally requested.

Even if you start over, standard availability - while generally but definately not totally reliable will still show whatever it was you were trying to get (it thinks in classes of service.. you think of total price) as available. Until it catches up, you'll get those fare mismatches.

The reason this doesn't happen when you book with a carrier directly is there's no direct link to go through so the inventory for the fare displayed is as live and accurate as you're going to get.

There are other factors, of course. If there weren't this whole exercise wouldn't be any fun  Wink

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Jetdeltamsy
Posted 2006-03-09 21:47:36 and read 6765 times.

Quoting SATX (Reply 36):
Quoting Jetdeltamsy (Reply 13):
Additoinally there is almost always a fee attached to Expedia and other vendor systems that does not exist on the carrier's website.

Yeah, about $5. If you're sweating $5 then maybe it's not quite time to be taking a trip yet.

Where I come from, every wasted dollar counts. Why give Expedia or Travelocity $5 that you don't have to spend?

Quoting SATX (Reply 36):
Quoting Jetdeltamsy (Reply 13):
Expedia and other systems display the fare that was available the last time they checked the host system.

That doesn't explain why they will still quote the bogus lower price first even if you start all over again.

Yes, it does. The vendor system is still displaying the outdated information. I realize it's rocket science.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Pgtravel
Posted 2006-03-09 23:23:59 and read 6679 times.

Quoting Anair80 (Reply 26):
Yes, i could use Pricegrabber as well (First time i actually heard of it, i checked it out, and it's not bad... However it was missing one city i was trying to find a fare for "ICN" S. Korea)

Thank you for pointing that out. You actually can still search ICN by typing in the city code and not using the "auto-fill" functionality, but it should definitely be showing up. We'll have that fixed very soon.

Quote:
But just like the others sites that were mentioned, the only thing is that these search engines don't include deals or specials the airlines offer, i can't do a multi-city search, and in the past i have found that some fares which i found on the airline's website were not found by these search engines....

We actually do show deals and specials that the airlines offer. Anything you'll find on their site will be on ours if we work with them directly. Of course, this means you'll find it for Continental, US Airways, British Airways, and more, but you won't find it on someone like Northwest because we don't have a relationship with them yet. If you ever find something on an airline site that isn't showing up on our site and we have a relationship with them, please let me know! It shouldn't be happening.

We are working on multi-city, and I know that Kayak already has it. It's just a matter of time before we have all the functionality up and running. And of course, suggestions are always welcome.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Bond007
Posted 2006-03-10 00:31:40 and read 6617 times.

Quoting Jetdeltamsy (Reply 38):
Where I come from, every wasted dollar counts. Why give Expedia or Travelocity $5 that you don't have to spend?

Right, you're paying for convenience and your time saved.

Personally I choose to pay $5, others may not, but the others have to go to the airline's website and re-type all the information. If I'm an Expedia member, I can express book on 95% of all airlines in a couple of clicks regardless of airline.

The Expedia interface is as good, or in most cases much better than many airlines websites (US Air!), and it's consistent for every airline.

When somebody travels as much as I do - like 2-4 times a week, time saved booking flights is worth every penny of that $5.

Sure, I use airline websites often too ... depends on the situation.

Jimbo

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: Anair80
Posted 2006-03-10 01:01:29 and read 6584 times.

Quoting Pgtravel (Reply 39):
We are working on multi-city, and I know that Kayak already has it. It's just a matter of time before we have all the functionality up and running. And of course, suggestions are always welcome.

Great, Thanks for the info! and I'll keep checking it out for more stuff.

I do now understand why certain things won't show up, because you don't (not yet at least) have relationships with other carriers. That makes sense.

Also i tried doing a city search on ICN and typed Seoul in, but it kept giving an error or showing other airports. Probably just a bug. But thanks for checking that.

Topic: RE: We're Sorry, The Price Of This Flight Has Changed
Username: SATX
Posted 2006-03-12 13:46:39 and read 6345 times.

Quoting AirScoot (Reply 37):
Even if you start over, standard availability - while generally but definately not totally reliable will still show whatever it was you were trying to get (it thinks in classes of service.. you think of total price) as available. Until it catches up, you'll get those fare mismatches.

I wish it were quicker about these sorts of things. I get annoyed with the higher prices on the last screen.

Quoting AirScoot (Reply 37):
The reason this doesn't happen when you book with a carrier directly is there's no direct link to go through so the inventory for the fare displayed is as live and accurate as you're going to get.

For the first few years of Expedia/Travelocity/Orbitz they could find me fares that most other airline's own websites couldn't find. Now you can typically find the same fare everywhere, once you know the specific flights to go looking for.

Quoting Jetdeltamsy (Reply 38):
Where I come from, every wasted dollar counts. Why give Expedia or Travelocity $5 that you don't have to spend?

They save me far more than $5. Eventually these services will probably require up-front payment to avoid people just searching and running.

Quoting Jetdeltamsy (Reply 38):
Yes, it does. The vendor system is still displaying the outdated information. I realize it's rocket science.

 sarcastic 


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