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Topic: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 22:28:54 and read 11860 times.

This is my first topic to post here. Please bear with me. I did do a topic search and could not find archived topics related to this.

If there is, please forgive me.

I see a lot of people posting remarks regarding getting, or not getting for that matter, a whole can of soda during a beverage service. I wanted to offer a flight attendant's perspective.

At CO (Continental), our company policy, some may find it petty, is to not automatically give the can, unless requested by the customer. On short flights, there is generally plenty of soda if every customer requested one. On longer haul flights, such as international, we have limited space for limited supplies. so we may actually run out of items if we were to can at every beverage service. If running out happens, rarely, mind you, I usually defer to "your second favorite beverage choice". Also, some people prefer just a glass, while others prefer the whole can. It is a matter of personal taste and thirst at that time.

We might also run out of any given type of beverage if a lot of customers are requesting it and cans are given out. When that happens, rarely mind you, I usually defer to "your second favorite beverage choice".

Moreover, there is the area of waste. Some people who take the can don't drink it all and leave the rest, in essence, wasting it. We have to throw it away. For arguments sake, another glass could have been poured from that for someone else. Hence the policy of pouring.

It seems as if economics drives this type of policy.

You would be amazed and where things go and how things are packed out for galley supplies (food and otherwise). Ask a flight attendant about it. I'll answer you and if time permits, I'll show you.

This topic wasn't meant to anger anyone. The sole purpose of this was to inform the traveller as to why pouring the drink versus giving someone a can is done. At least with CO.

Above all, if you would like the can, please ask. It is yours for the taking.

[Edited 2006-05-15 22:41:41] Big grin

[Edited 2006-05-15 22:42:34]

Topic: RE: Getting A Whole Can Of Coke
Username: Checo77
Posted 2006-05-15 22:49:17 and read 11788 times.

I am flying SJO-EWR in a month.
Do you think that asking for the can with really work? I once did it on CO and the F/A told me that she has no permission to give the can. Since then, I am traumatized about asking for a can.
So, if I ask for a can, the F/A has to give the can? Or its up to the F/As judgement at the time.
Thanks,
Adam

Topic: RE: Getting A Whole Can Of Coke
Username: AC773
Posted 2006-05-15 22:50:54 and read 11788 times.

I have a question for you:

Presumably you carry different quantites of different beverages because, generally, more people will want a Coke than a Mott's Cranberry "What else is in this" Nasty Beverage (TM), and so forth.

So, are the ratios decided as a blanket policy by some guys in a boardroom or does it vary by the season? Are you usually left with a lot of unopened cans? This I'd like to know.

-AC773

Topic: RE: Getting A Whole Can Of Coke
Username: Supa7E7
Posted 2006-05-15 23:05:36 and read 11732 times.

This is so silly. When will airlines figure out soda is incredibly cheap and people love to drink entire cans of it? The soda industry certainly knows this. Maybe the airlines should learn about the human body and the amazing need it has for liquids, particularly in high altitude zero humidity environments. And no, most people can't bring themselves to ask for a 20 cent handout. If it's their right, give it to them always. Otherwise it's a favor.

Topic: RE: Getting A Whole Can Of Coke
Username: WMUPilot
Posted 2006-05-15 23:08:28 and read 11724 times.

At JetBlue we give the whole can. People are shocked when they ask for the whole can and I tell them we always give the whole can.

Topic: RE: Getting A Whole Can Of Coke
Username: FLY2LIM
Posted 2006-05-15 23:11:59 and read 11704 times.

Quoting EWRCabincrew (Thread starter):
This is my first topic to post here. Please bear with me. I did do a topic search and could not find archived topics related to this.

Allow me to be the first to welcome you to A.net. I can tell from your language that you are much too polite for this website, LOL. You'll get that one in time.

Quoting Supa7E7 (Reply 3):
This is so silly. When will airlines figure out soda is incredibly cheap and people love to drink entire cans of it? The soda industry certainly knows this. Maybe the airlines should learn about the human body and the amazing need it has for liquids, particularly in high altitude zero humidity environments. And no, most people can't bring themselves to ask for a 20 cent handout. If it's their right, give it to them always. Otherwise it's a favor.

My wife buys multi-packs of Diet Coke and almost never finishes them.
As far as the body's amazing need for liquids, most doctors will tell you that soda is about the worst liquid available, although it is better than nothing.
I don't know where it's anyone's "right" to have an entire can.
For airlines, and anyone can correct me if I'm wrong, it's a matter of where to put the soda, the weight of the cargo, and the cost to purchase/serve the soda.

FLY2LIM

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 23:13:06 and read 11689 times.

Quoting Checo77 (Reply 1):
I am flying SJO-EWR in a month.
Do you think that asking for the can with really work? I once did it on CO and the F/A told me that she has no permission to give the can. Since then, I am traumatized about asking for a can.
So, if I ask for a can, the F/A has to give the can? Or its up to the F/As judgement at the time.
Thanks,
Adam

They should definitely give you the can. Plain and simple. The fact they said they had no permission is a crock. We can give you the can, no problem. It's not the flight attendants judgement, if you want it, you get it. If we run out, we run out. We can't go back, but we can get you another choice. I hope this answers your concern.

Quoting AC773 (Reply 2):
Presumably you carry different quantites of different beverages because, generally, more people will want a Coke than a Mott's Cranberry "What else is in this" Nasty Beverage (TM), and so forth

I laughed my ass off..now back to your question

Quoting AC773 (Reply 2):
So, are the ratios decided as a blanket policy by some guys in a boardroom or does it vary by the season? Are you usually left with a lot of unopened cans? This I'd like to know.

The ratios are decided by feedback from us as crews, sometimes you the customer too, with regards as to what is being used or not used and the destination. On our GRU (Sao Paulo) flights we have Guarana (a local Brazilian beverage) and our LGW/UK flights we have a higher ratio of tonic, for example. Also the feedback from when the barcarts go back to catering and what is left over from being consumed or not being consumed.

On longer haul flights the unopened cans we have left are usually tomato juice, tonic water and spicy tomato juice (bloody mary mix). Very few cans of Coke, Sprite (their diet alternatives), juices, sparkling/soda water are left.

I hope this answers our concern.

Cheers


 Smile

Topic: RE: Getting A Whole Can Of Coke
Username: Petmbro
Posted 2006-05-15 23:13:51 and read 11689 times.

Quoting EWRCabincrew (Thread starter):
At CO (Continental), our company policy, some may find it petty, is to not automatically give the can, unless requested by the customer.

Thats interesting, because every time i've flown on CO i've always been given a can along with the my drink. On other carriers I've wanted to ask for the can but I always felt it was rude. I guess I've been lucky so far and next time if I'm automatically given the can I won't hesitate to ask.

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 23:17:59 and read 11669 times.

Quoting FLY2LIM (Reply 5):
Allow me to be the first to welcome you to A.net. I can tell from your language that you are much too polite for this website, LOL. You'll get that one in time.

Thank you very much. It is not that I am polite, but I am diplomatic. Military brat by birth and EWR based by choice. I am of the school of you get ahead by being nice.

Topic: RE: Getting A Whole Can Of Coke
Username: Wjcandee
Posted 2006-05-15 23:22:47 and read 11634 times.

Classiest approach: give the whole freakin' can. It makes a significant impression. This is what ATA used to do (and maybe still does) as its service standard. It makes a point.

Economical but still classy approach: "Would you care for the whole can? You're welcome to it."

Bad approach: "You wantha whole thing?" Implies that YOU don't want to give it.

Most airlines' approach: "Hey, they could have had it if they had asked."

Rule number one in the restaurant business is that customers assume that what you give them is what the company wants them to have. Give them a cold side of fries because it's been sitting for 10 minutes in the slammed kitchen, and they'll assume that that's how Outback serves fries. Don't ask them if they want dessert? They'll assume that you're too busy and don't want them to order it (which is often true of servers).

The best f/a's will not only offer you something, they'll do something subtle in their body language or verbage to ensure that you understand that their offer is sincere: "Why don't you let me get you one more for the road before we land? You're welcome to it." Purrrrrrfect!

What happens is that management gets you guys focused on "waste" of soda, then that becomes part of what you think your job is (i.e. "conserving" soda), and that ends up coming across to pax, who then assume that they're gonna get yelled at if they want another soda. Like the JetBlue f/a who, when asked nicely for a Sprite, says, "We're serving water now." and walks off. Or her friend on the same flight who, when I dragged my ass back to the galley and dared to interrupt her reading of a novel, sighed, got me the soda that I asked nicely for, made a BIG DEAL out of extracting it from where it had been stowed with 3 hours left in the flight, sighed repeatedly, and extended the can to me between her thumb and middle finger, with a scowl, as if she were presenting me with a dead rat, holding it as far away from her body as possible. If you wonder why passengers get accustomed to feeling like they are "bothering" the staff for stuff that company policy says they are entitled to, this kind of behavior is why. In one of my restaurants, she would have been out the swingin' door the first time it happened, regardless of whatever half-assed excuse she had about why her day sucked. I didn't deserve that abuse, but I had to freakin' take it, because we were trapped in a tube for the next 3 hours in which she could choose to make my life *really* miserable. And you know who I blamed? The airline, for crappy hiring and supervision of those two dolts.

And ALL of this kind of stuff can be compensated for by a simple policy of giving everyone the whole can the first time, with a smile, no questions asked. It's the basis for the widely-praised policy in my restaurants of just bringing a free refill, in a new glass, of any soda on the table when the glass gets less than half full. If the server had asked if they wanted another, most people will say "No," just because they don't want to "bother" the server. If you bring it, most people will drink it, and they will be silently-grateful and feel like you are the most amazingly generous restaurant owner in the world, just for the cost of a few cents of soda.

We also had another policy: If the customer wants it, your answer is either "Sure, right away," if it's within your training as something you know you can do, or "I'm pretty sure we can do that, just let me grab the manager," so that the server never is in the position of saying "No." (This prevents circumstances like the time a new server told a customer on all-you-can-eat-ribs day that they could have as many more ribs as they wanted, but couldn't have any more potatoes. See, it was all-you-can-eat-RIBS, not potatoes.    While the customer was yelling and yelling and yelling at me about how idiotic "my" policy was, he absolutely refused to believe that I didn't really prefer that he have the potatoes. Right. I'd rather give him $2 worth of ribs than 10 cents of potatoes.      But if the server had followed the policy of "'Sure' or 'Let me check'", it never would have happened.)

Alternatively, training f/as to ask if you want the can LIKE THEY WANT YOU TO HAVE IT (and ensuring that they do it) -- because it comes through when you've told them that a goal is to "not waste" soda -- is a close second.

[Edited 2006-05-15 23:31:36]

[Edited 2006-05-15 23:32:42]

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 23:23:02 and read 11634 times.

Quoting Petmbro (Reply 7):
Thats interesting, because every time i've flown on CO i've always been given a can along with the my drink. On other carriers I've wanted to ask for the can but I always felt it was rude. I guess I've been lucky so far and next time if I'm automatically given the can I won't hesitate to ask.

I can only tell you what our policy is. The individual flight attendant then makes the choice to adhere or not to adhere to what the company has stated with regards to this. It is the reason why I started this thread. I wanted you, the customer, to know why things are done onboard. That's all.

Topic: RE: Getting A Whole Can Of Coke
Username: Petmbro
Posted 2006-05-15 23:34:01 and read 11577 times.

Quoting EWRCabincrew (Reply 10):
The individual flight attendant then makes the choice to adhere or not to adhere to what the company has stated with regards to this. It is the reason why I started this thread. I wanted you, the customer, to know why things are done onboard. That's all.

Although some of the flight attendants might not adhire to company policy, offering a can of soda to a person really has a positive effect. By giving me a whole can of soda to enjoy instead of a little cup makes my flight that much more enjoyable.

Topic: RE: Getting A Whole Can Of Coke
Username: Boeingguy1
Posted 2006-05-15 23:35:10 and read 11577 times.

Back in February, I was traveling to Charlotte, NC from EWR on US/UA, US on the way there and UA on the way back.

On the US Flight, The flight attendants were rude and practically threw my 4 peanuts and a small cup of coke at me, I wasnt even going to try the "can I have the can" trick, fearing a mauling might ensue.

On the UA Flight going back, not only was I served my whole can of diet coke, god damn it I was given three packs of that snack mix that UA serves! (what was it called? GOD IT WAS SO GOOD!!)

Point in case, I'll ask only if the FA looks as if she/he dosent want to kill someone.  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 23:35:36 and read 11577 times.

Quoting Wjcandee (Reply 9):
Like the JetBlue f/a who, when asked nicely for a Sprite, says, "We're serving water now." and walks off. Or her friend on the same flight who, when I dragged my ass back to the galley and dared to interrupt her reading of a novel, sighed, got me the soda that I asked nicely for, made a BIG DEAL out of extracting it from where it had been stowed with 3 hours left in the flight, sighed repeatedly, and extended the can to me between her thumb and middle finger, with a scowl, as if she were presenting me with a dead rat, holding it as far away from her body as possible. If you wonder why passengers get accustomed to feeling like they are "bothering" the staff for stuff that company policy says they are entitled to, this kind of behavior is why.

It seems to me regardless of the airline you flew, you got crappy service. That is not what this thread is about. You are by all means entitled to good service to whatever it is we have to offer and whatever we have available. If I was serving water and you had asked for a coke, rest assured my response to you would be "let me finish what I have here and I will be right back with that, care for some water in the mean time?"

I can't speak for all flight attendants, I can speak for me and my crews. I am an ISM (International Service Manager) and if you were to receive poor service, let me know.

What I wanted to convery with this thread was the reasoning and why people sometimes get a can of soda or not get one.

Topic: RE: Getting A Whole Can Of Coke
Username: Adriaticus
Posted 2006-05-15 23:44:16 and read 11525 times.

I always ask for a glass of water in addition to whatever drink I'm taking. I've never ever been denied two drinks at the same time, or more. Also, I rarely ask for the full soda can, but I've never ever been denied it either. I guess it's all a matter of the way you ask for things.

EWRCabincrew, welcome. You'll enjoy yourself here. And don't loose your style; maybe others will learn something positive...

(Anticipating the smart question: how much do I fly? Over 200K miles/year).

__Ad.

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-15 23:44:19 and read 11525 times.

Quoting Petmbro (Reply 11):
Although some of the flight attendants might not adhire to company policy, offering a can of soda to a person really has a positive effect. By giving me a whole can of soda to enjoy instead of a little cup makes my flight that much more enjoyable.

ABOSLUTELY!!! I could not agree with you more. I am one of many flight attendant who are aware of what company policy is and also knows what good customer service is and offers it at all times. Especially if it means for me to offer you a can of soda, without you requesting it. Good customer service is paramount to our industry.

Topic: RE: Getting A Whole Can Of Coke
Username: L1011
Posted 2006-05-16 00:12:56 and read 11420 times.

When I flew on SAS in Europe, they handed everyone a can, but the cans were quite a bit smaller than they are in the United States. It made service much quicker, since they didn't have to pour, and I don't imagine there was much waste. It was just the right amount.

Bob Bradley
Richmond, VA

Topic: RE: Getting A Whole Can Of Coke
Username: Noelg
Posted 2006-05-16 00:21:34 and read 11392 times.

The Asian airlines have always given me the whole can. You usually get given the can with a glass to open it yourself, even with beer. With wine you get a small bottle, again the whole thing.

When I flew BD, we got a whole can, but it was one of those really tiny ones!

Topic: RE: Getting A Whole Can Of Coke
Username: Wjcandee
Posted 2006-05-16 00:29:42 and read 11366 times.

Quoting EWRCabincrew (Reply 13):
You are by all means entitled to good service to whatever it is we have to offer and whatever we have available

Can I just have you on all my flights? Please?  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: Julianuk
Posted 2006-05-16 00:37:45 and read 11335 times.

Did the passengers on the jet blue undercarriage failure flight get the whole can?  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: DALelite
Posted 2006-05-16 00:44:26 and read 11304 times.

first of all, welcome to the a.net community!!!

while eighten years ago , whlile traveling on a DL plane from LAX-SFO i asked for a coke, and the FA would only give me a glas. back then i thought that
this was rude, rude and rude times rude. then i figured to ask for the whole can and ever since that has worked out perfectly for me. on any airline flown ever since...

cheers: DALelite

Topic: RE: Getting A Whole Can Of Coke
Username: JulianUK
Posted 2006-05-16 00:46:42 and read 11295 times.

I went on a music tour with school years back and flew Virgin. The kids set up a scheme whereby Flight Attendant distracted and bottom shelf of trolley off loaded into plastic bag with all the coke cans...

Topic: RE: Getting A Whole Can Of Coke
Username: HPAEAA
Posted 2006-05-16 00:54:55 and read 11260 times.

Quoting EWRCabincrew (Thread starter):
You would be amazed and where things go and how things are packed out for galley supplies (food and otherwise). Ask a flight attendant about it. I'll answer you and if time permits, I'll show you.

I'll vouch for that, I've had to search those carts before, I had no idea how much got jamed in there until I had to search them!

Topic: RE: Getting A Whole Can Of Coke
Username: Superhub
Posted 2006-05-16 00:55:29 and read 11260 times.

Quoting Wjcandee (Reply 9):
If you bring it, most people will drink it, and they will be silently-grateful and feel like you are the most amazingly generous restaurant owner in the world, just for the cost of a few cents of soda.

Not true. I actually prefer having only a cup of soft drinks instead of a whole can in flight. And that is because soft drinks dyhydrates...and people dyhydrates more inflight.

If someone brings me a whole can, I actually won't finish the drink and the can just ends up in the garbage.

On the ground..yes, I get refills.

Quoting Julianuk (Reply 19):
Did the passengers on the jet blue undercarriage failure flight get the whole can?

Haha..i like it.

But i guess it doesn't make a difference since the liquid in the can only goes into humans' bodies...it doesn't get outside the aircraft.

Topic: RE: Getting A Whole Can Of Coke
Username: DeltAirlines
Posted 2006-05-16 01:04:09 and read 11229 times.

My rule of thumb is, if in F, just ask for a Coke. I'm hoping that the service will be good enough that when they see that I'm running low, they'll ask me for a refill - I'm expecting a little more service when I'm up front.

If I'm in Y, when asked I'll simply say "Can I have a can of Coke?" and I receive said can.

Jeff

Topic: RE: Getting A Whole Can Of Coke
Username: IAirAllie
Posted 2006-05-16 01:08:27 and read 11216 times.

Quoting Supa7E7 (Reply 3):
When will airlines figure out soda is incredibly cheap and people love to drink entire cans of it?

When will passengers realize there is limited space on an aircraft and extra soda cans = extra weight. Just kidding.

I prefer to serve the can but I have worked for airlines before where they ask us not to automatically serve the can. I respect my employers wishes. I also respect my passengers wishes if you ask for the can I will graciously give you the can. Don't complain about it just ask, remember your FA doesn't set the policies but we are suposed to live by them.

Topic: RE: Getting A Whole Can Of Coke
Username: PSA727
Posted 2006-05-16 01:23:44 and read 11171 times.

UA seems to give the whole can on each of my flights with them.

US and AA : Depends on the length.

I think the airline policy should be to have the FAs ask the passenger
if he/she wants just the glass or the whole can.
Some people will want the can, others just the glass.

Topic: RE: Getting A Whole Can Of Coke
Username: Visakow
Posted 2006-05-16 01:26:24 and read 11163 times.

Quoting Supa7E7 (Reply 3):
This is so silly. When will airlines figure out soda is incredibly cheap and people love to drink entire cans of it?

Tell that to most of my shift who consistently leave half drunk sodas that the juniors have to clean up at the end of the day.

Topic: RE: Getting A Whole Can Of Coke
Username: Arffguy
Posted 2006-05-16 03:47:18 and read 11017 times.

Quoting DALelite (Reply 20):
then i figured to ask for the whole can and ever since that has worked out perfectly for me. on any airline flown ever since

This is exactly what has worked for me over the years too. Heck, I'm the customer, I should get the whole can if I want it.

Quoting PSA727 (Reply 26):
I think the airline policy should be to have the FAs ask the passenger
if he/she wants just the glass or the whole can.
Some people will want the can, others just the glass.

Amen to that! People just love to complicate even the simplest things. Geese.

Topic: RE: Getting A Whole Can Of Coke
Username: JAFA
Posted 2006-05-16 07:13:00 and read 10859 times.

Most NW FA's give the entire can of soda. We generally get enough soda for everyone to have a can. It is not the company policy to give the entire can unless the customer requests it.

Giving cans on a short flight is generally a bad idea for several reasons:
1. in my experience the majority of people can't finish it
2. we end up rushing people when its time for landing
4. we end up collecting a bunch of half full can of soda, which end up making a sticky liquid mess in the trash containers many of which leak.

If the flight is over 1:15 then most people can finish a can of soda without the above problems.

I don't think it anyone's "right" to have full can of soda.

Quoting Wjcandee (Reply 9):
The best f/a's will not only offer you something, they'll do something subtle in their body language or verbage to ensure that you understand that their offer is sincere: "Why don't you let me get you one more for the road before we land? You're welcome to it." Purrrrrrfect!

put me in whatever category you like for making this remark but try doing that for 150 people three to six times a day during your 12-14 hour work day. I am not advocating rude and or impersonal service but thats simple not practical. Its 757 not a 7/11 where you get beverages to go. (Sorry couldn't resist)

Topic: RE: Getting A Whole Can Of Coke
Username: Type-rated
Posted 2006-05-16 07:39:26 and read 10822 times.

A few weeks ago I flew on NW and asked for the can and the F/A told me "Can't you leave some for the other passengers?"

Then a few days later, I flew F9 and was graciously given the entire can without asking. Plus they came back again and again with water so you wouldn't dehydrate.

What kind of impression does this leave?

Topic: RE: Getting A Whole Can Of Coke
Username: M180up
Posted 2006-05-16 09:30:45 and read 10744 times.

Quoting EWRCabincrew (Thread starter):
This is my first topic to post here

Welcome!

Quoting FLY2LIM (Reply 5):
I can tell from your language that you are much too polite for this website, LOL.

 Big grin  biggrin   bigthumbsup   checkmark 

Topic: RE: Getting A Whole Can Of Coke
Username: Gary2880
Posted 2006-05-16 11:03:25 and read 10517 times.

i prefer lemonade so i should be fine. in a glass. with the whole can next to it. Big grin

but on the coke front. in Britain most people i know when asking for coke ask for 'a can of coke' just as is by nature. so would that get me a whole can on a flight?

on another coke front, Coka Cola tastes best in this order, in a traditional glass bottle, can, real glass cup, then lastly a normal cup. my colleague will only drink coke from a can because he says it tastes so much better than in a bottle or whatever. I'm not so fussy about coke but i hate drinking pepsi from a bottle it just doesn't taste as nice at all.

on the final coke front virgin cola is possibly the most disgusting thing ever produced by man.

Topic: RE: Getting A Whole Can Of Coke
Username: Comfortzone
Posted 2006-05-16 11:46:49 and read 10289 times.

I am rather amused of this topic - as I just returned from a 6 flights / 4 airlines within 4 days trip to Turkey - and all airlines served no cans but poured sodas out of bottles into cups. So no discussion at all about receiving whole cans  Wink

Topic: RE: Getting A Whole Can Of Coke
Username: Malmoaviation
Posted 2006-05-16 14:04:46 and read 9561 times.

Is there any airlines that use 1,5 liter plastic bottles for Coke? They are cheaper, and instead of opening one can which you pour only one or two glass the flight attendant can pour 7 or 8 glasses with a big bottle. It's not so hard to open just one big bottle, but opening four to five cans might be hard in the dry air. It's harder to pour from a big bottle instead of from a small can, though.

Rgds

Topic: RE: Getting A Whole Can Of Coke
Username: Dc10heaven
Posted 2006-05-16 14:40:41 and read 9294 times.

I can see the day coming when NW or DL open up a bag of peanuts & pour half of the bag onto your napkin. I can see myself asking "Can I have the whole bag please".  laughing 

Topic: RE: Getting A Whole Can Of Coke
Username: NumberTwelve
Posted 2006-05-16 16:07:49 and read 8666 times.

Cans of coke? If airlines want to save money, why not offering coke from bigger bottles?
This is what i saw on QR flights: the coke gets empty so fast, so there is no reduction in quality.

Quoting Comfortzone (Reply 33):
no cans but poured sodas out of bottles into cups

true

Topic: RE: Getting A Whole Can Of Coke
Username: Pronto
Posted 2006-05-16 17:22:30 and read 8056 times.

Last AA flight I was on, first had to wait until someone else wanted a "cola", then I was given what appeared to be about a 6 oz. cup of it. I'm over 200 lbs, and believe me, a can of "cola" will not be wasted(waisted?) on me!! And yes, I did get that "piss off, don't ask for more" look, so I never bothered asking...

Topic: RE: Getting A Whole Can Of Coke
Username: 4Left
Posted 2006-05-16 17:27:32 and read 7988 times.

This has to be the strangest thread I've ever read. It beats those rants about Northwest's DC-9's any day. I'm leaving on a trip this Thursday, I'll make sure to ask for the whole can!  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: SoonerLT
Posted 2006-05-16 18:18:28 and read 7597 times.

Quoting Adriaticus (Reply 14):



Quoting Adriaticus (Reply 14):
I always ask for a glass of water in addition to whatever drink I'm taking. I've never ever been denied two drinks at the same time, or more. Also, I rarely ask for the full soda can, but I've never ever been denied it either. I guess it's all a matter of the way you ask for things.

I was flying DL recently FRA-ATL and the German fellow next to me asked for a coffee, hot tea, and water. The flight attendant serving us got eyes about the size of quarters, before scowling "You want all three? We're going to be coming around with another drink service shortly" (this was our pre-lunch drink service), but he politely affirmed that he did want all three. She reluctantly gave him what he asked for. As an American used to the Dixie cup service, I was a little surprised at his asking for all three as well, but I didn't feel it was an outrageous request. Besides...all three combined were about 95% water anyway.

Topic: RE: Getting A Whole Can Of Coke
Username: UN_B732
Posted 2006-05-16 18:32:32 and read 7491 times.

EWRCabinCrew, first off rock on.. You seem like a nice FA, and keeping things together.
Secondly, imagine all of the weight carried, wasted drinks, and wasted spaces, if they carried enough cans for every soda, every pax, every time. It simply isn't possible.
-Mr. X

Topic: RE: Getting A Whole Can Of Coke
Username: QXFLYINGCOUG
Posted 2006-05-16 18:48:24 and read 7312 times.

This last spring break I flew UA SEA-DEN-MSY with a group of other college students for a mission trip in New Orleans. On our flight from SEA-DEN, one of the lavratories on the 737 was broken so we had to sit at the gate for an hour waiting to see if they could fix it. They ended up sending us on our way without fixing it. One of the flight attendants (who we all fondly refered to as the Ice Queen) would only give us one cup of pop (yes pop not soda) or water or coffee and wouldn't tell us why. When I got up to use the lavratory I overheard her telling the other FA's that she did it so people wouldn't have to use the lavratory.

Funny thing is, that was the same aircraft that we continued on to MSY and while on that flight, Flight attendant Linda was the nicest lady ever and gave us 2 full cans while in flight and then loaded all of the people in my group up with a couple more cans and some more snacks just because we were relief workers! Flight attendant Linda was is the best FA I've ever had at UA!

Topic: RE: Getting A Whole Can Of Coke
Username: Richierich
Posted 2006-05-16 18:53:30 and read 7285 times.

In the whole realm of flying, is this really a big deal?
OK, I prefer to have the whole can too but I can't say that I've ever held it against any airline that didn't.

Seat comfort, room, value for money are much bigger issues for me than getting a whole can of soda.

Topic: RE: Getting A Whole Can Of Coke
Username: Flyboyaz
Posted 2006-05-16 18:56:59 and read 7257 times.

I just flew to OGG on US and they gave me a whole can of sode...twice even.

Topic: RE: Getting A Whole Can Of Coke
Username: 747SPA330MD11
Posted 2006-05-16 20:08:19 and read 6593 times.

Quoting Malmoaviation (Reply 34):
Is there any airlines that use 1,5 liter plastic bottles for Coke?

Yes, LH is doing so. It is cheaper and the production of waste is not so much. Tetra Pak is being used for various kinds of juice.

KE and KLM is doing same, on short haul the have cans

Topic: RE: Getting A Whole Can Of Coke
Username: ChiGB1973
Posted 2006-05-16 20:20:28 and read 6481 times.

At TZ we gave a cup unless the customer asked for the whole can. On military and some other charters that we gave the can automatically, the reason is obvious; when picking up the trash, I picked up many cans of coke that were half or more full. There was so much waste, leaking garbage bags and leaky garbage carts.

I am not sure how much money it saves, but if garbage disposal is by weight, there is another savings besides just the amount of cola given out. I'm sure it was done to conserve costs on sodas, but it does save much more than just that. Plus, if you are an environmental junkie, you should love it.

I never had a problem with giving the can; some flight attendants were quite stingy with it and liked to brag about not giving someone the can. This is the main problem I had and continue to have with unions, but, that's a whole other discussion.

Of course, there were some flights that required us to be a little stingy simply because of catering, number of customers, length of flight, but this did not happen often.

M

Topic: RE: Getting A Whole Can Of Coke
Username: 777WT
Posted 2006-05-16 20:38:32 and read 6320 times.

Quoting EWRCabincrew (Thread starter):
Above all, if you would like the can, please ask. It is yours for the taking.

So the best way to ask for the can is "Can I have the can please?"

Another question, In July I'm flying EWR-AUA with CO and I'm an elite OnePass member with CO.

When I booked the flight, it gave me an option of shrimp or fruit platter. I'm seated in the coach class and it had a fine print to this option selection (only available to elite onepass membership holders)
Otherwise it would be just a snack on this flight.

Being a sucker for fruits, I selected the fruit platter!

I hope when I go on this flight, I'll be suprised with a fruit platter Big grin

Topic: RE: Getting A Whole Can Of Coke
Username: 797
Posted 2006-05-16 21:03:32 and read 6120 times.

Pretty cool!

On my last AA flights (international) they've given me the whole can. Even though my sister asked for the same drink, they gave us two cans!

If I am not thirsty anymore, I just drink it! I wont waste that oportunity!

Cheers

Enrique

Topic: RE: Getting A Whole Can Of Coke
Username: ANNOYEDFA
Posted 2006-05-16 21:04:07 and read 6120 times.

WMUPILOT: Like I tell my friend who works for Jetblew, you have 2 galleys filled with nothing but soda and snacks. Actul galley carts filled with soda. I sometime have 2 trays of soda to work with over 100 people. So that is the only reason you are able to give the can. Once you guys continue to bleed red you'll see everything down to the amount of ice change as we have at my airline.... If we pack 3 less bags of ice and 1 less trey of soda we can save 300,000 a year on fuel...... That was once a memo. So for everyone who complains when we really can't give a whole can of soda now you know why. We are almost down to scrapping stuff off the floor on some flights.  cheerful 

Topic: RE: Getting A Whole Can Of Coke
Username: Boeingguy1
Posted 2006-05-16 23:44:55 and read 5354 times.

Quoting ANNOYEDFA (Reply 48):
We are almost down to scrapping stuff off the floor on some flights. cheerful

Hmmm, I'm probably wrong, but you either work for...

1) AA
2) NW

Topic: RE: Getting A Whole Can Of Coke
Username: Aa757first
Posted 2006-05-16 23:56:24 and read 5336 times.

Quoting Boeingguy1 (Reply 49):

Hmmm, I'm probably wrong, but you either work for...

ExpressJet, IIRC.

AAndrew

Topic: RE: Getting A Whole Can Of Coke
Username: Kaneporta1
Posted 2006-05-17 00:04:27 and read 5325 times.

Quoting Comfortzone (Reply 33):
I am rather amused of this topic - as I just returned from a 6 flights / 4 airlines within 4 days trip to Turkey - and all airlines served no cans but poured sodas out of bottles into cups. So no discussion at all about receiving whole cans



Quoting Malmoaviation (Reply 34):
Is there any airlines that use 1,5 liter plastic bottles for Coke? They are cheaper, and instead of opening one can which you pour only one or two glass the flight attendant can pour 7 or 8 glasses with a big bottle. It's not so hard to open just one big bottle, but opening four to five cans might be hard in the dry air. It's harder to pour from a big bottle instead of from a small can, though.



Quoting NumberTwelve (Reply 36):
Cans of coke? If airlines want to save money, why not offering coke from bigger bottles?
This is what i saw on QR flights: the coke gets empty so fast, so there is no reduction in quality.

I'm glad someone already mentioned plastic bottles. OA uses bottles and they always do a couple of rounds.
I'm not sure what our American friends mean by 'can' in Europe we get those tiny 150ml cans (BA comes to mind) while in my two flights with AA we got the normal 330ml cans. I can't really remember about DL, FL or US things like these don't really matter to me, if I get thirsty I will ask for a drink no matter how the FA will react. Then again no airline serves Mt Dew, so I have to bring my own drink on board. Ok, I'll stop ranting now...

Topic: RE: Getting A Whole Can Of Coke
Username: ANNOYEDFA
Posted 2006-05-17 00:43:13 and read 5293 times.

Quoting Aa757first (Reply 50):
ExpressJet, IIRC.

AAndrew

Um WRONGGGGGGGGGGGGGGGGGGGGG.....
 butthead 

Topic: RE: Getting A Whole Can Of Coke
Username: Remcor
Posted 2006-05-17 01:20:21 and read 5264 times.

This whole issue would be solved if they would just put a soda machine at the back of the cabin. I'd be hooked on that airline.

Although it would probably get cowded.

And I'd probably have to pee a lot.

And other people would probably have to pee a lot.

And the bathrooms would get crowded.



I still think it would be cool.

[Edited 2006-05-17 01:20:41]

Topic: RE: Getting A Whole Can Of Coke
Username: ChiGB1973
Posted 2006-05-17 02:37:17 and read 5209 times.

Quoting Remcor (Reply 53):
This whole issue would be solved if they would just put a soda machine at the back of the cabin. I'd be hooked on that airline

Pillow, blanket, peanut machines too. Problem is the fuel surcharges for the machine's weight. Once they tack that on, then there are the self instructions on how to put your seat belt, life vest, O2 mask and how to get out of the plane because if you guys do not get out in 90 seconds, then the airline will get an FAA fine and that would further increase ticket prices. Then AF and Airbus are going to pull that remote control job out of the woods and give it a try again, but you can use your cell phone and keep your window shade up during the in-flight entertainment without the bothersome flight attendants asking you to close it to make it easier to see the movie.

Where is the world going? and on what airline?

M

Topic: RE: Getting A Whole Can Of Coke
Username: IAirAllie
Posted 2006-05-17 02:50:35 and read 5183 times.

Quoting 777WT (Reply 46):
So the best way to ask for the can is "Can I have the can please?"

No, the best way is to yell at the FA for being stingy and curse them for working for such a crappy airline. Tacking on an "I hope XYZ goes out of business" or a "that's why your airline is bankrupt" too will make the FA more eager to please you.

Yes, of course that is the best way to ask for the can. Just ask politely. We will oblige you.

Topic: RE: Getting A Whole Can Of Coke
Username: ComairGuyCVG
Posted 2006-05-17 05:52:43 and read 5087 times.

Why not just use the smaller 8oz. sized soda cans?? Just give the whole can to pax and save room on the plane.

Topic: RE: Getting A Whole Can Of Coke
Username: AsstChiefMark
Posted 2006-05-17 06:03:19 and read 5075 times.

I simply cannot understand why people don't (or can't?) finish a can of pop. It's only 12 ounces, for God's sake. It's designed to be one serving. Give me a can and it's gone in about five minutes... Then I'll do the, "Please, sir...I want some more" thing.

Mark

Topic: RE: Getting A Whole Can Of Coke
Username: ChiGB1973
Posted 2006-05-17 16:16:39 and read 4977 times.

Quoting IAirAllie (Reply 55):
No, the best way is to yell at the FA for being stingy and curse them for working for such a crappy airline. Tacking on an "I hope XYZ goes out of business" or a "that's why your airline is bankrupt" too will make the FA more eager to please you.

Tell that to some flight attendants and it will be taken as a threat to the aircraft and you will be a little delayed talking to the police.

I hope you are being facetious; if not, "it takes no more time to be a nice guy than it does to be an asshole." Jimmy Buffett.

M

Topic: RE: Getting A Whole Can Of Coke
Username: Pilotaydin
Posted 2006-05-17 16:26:25 and read 4965 times.

If you tilt your head and ask "may i have the whole can please" while licking your lips...you'll probably get more lol

it's quite interesting the differences we see from airline to airline

at Turkish airlines sometimes it's funny, on a domestic hop 45-50 mins sometimes the flight attendants ask if anyone wants another round of sandwiches or salads....

we have some nice salads  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: IAirAllie
Posted 2006-05-17 16:55:58 and read 4944 times.

Read the whole post ChiGB1973 and my profile.

Topic: RE: Getting A Whole Can Of Coke
Username: LO231
Posted 2006-05-17 17:10:37 and read 4933 times.

Quoting 747SPA330MD11 (Reply 44):
Quoting Malmoaviation (Reply 34):
Is there any airlines that use 1,5 liter plastic bottles for Coke?

Yes, LH is doing so. It is cheaper and the production of waste is not so much. Tetra Pak is being used for various kinds of juice.

Count LO in, they use plastic bottles for sodas and carton containers for juices..

Besides, I'm surprised that being ice loving nation US passengers want a can. Where the ice will go??  Big grin

Regards,
LO231

Topic: RE: Getting A Whole Can Of Coke
Username: BigOrange
Posted 2006-05-17 18:58:07 and read 4869 times.

US Airways gave the full can without even asking when I flew PBI-PHL last Sunday.

Topic: RE: Getting A Whole Can Of Coke
Username: Hjulicher
Posted 2006-05-17 21:43:33 and read 4810 times.

Quoting QXFLYINGCOUG (Reply 41):
yes pop not soda

Finally someone from the midwest! It's always going to be POP not soda.

Anyways, being the American that I am, I am always hesitant to ask for the can. But I think we should analyze why we ask for the cans. I think americans are just accustomed to having one. In the past we've been given them, so why not now? Anyways, in other countries airlines operate differently, and might now even serve pop or juice. Just water, tea and coffee.

I flew Aeroflot last week, and I remember asking for juice and pop. (I like to mix them) and I asked in such a way because of my conditioning in the US, that I showed hesitation in asking for a second beverage, and to my surprise the FA (a man - very rare for Aeroflot) was, "of course, and happily poured me some more and gave me two cans. He even asked if I wanted anything else. I was shocked, but it's nothing really remarkable.

I agree that airlines should serve out of a bottle. It reduces waste, and I feel that you can carry more, and if anyone so desires, that can just ask for more...

BTW, I like posts like this, they're always interesting to read.

don't forget the saying... ASK AND YOU SHALL RECEIVE

Topic: RE: Getting A Whole Can Of Coke
Username: M180up
Posted 2006-05-17 22:04:58 and read 4787 times.

Quoting IAirAllie (Reply 55):
Tacking on an "I hope XYZ goes out of business" or a "that's why your airline is bankrupt" too will make the FA more eager to please you.

or the ticket counter agents, check-in agents, managers, reservation agents or about any airline employee...

Topic: RE: Getting A Whole Can Of Coke
Username: Rdwelch
Posted 2006-05-17 22:24:20 and read 4755 times.

Quoting 747SPA330MD11 (Reply 44):
Tetra Pak is being used for various kinds of juice.

I noticed the Tetra Paks on a AS flight SEA-ANC Friday before last. Interesting.

Gus

Topic: RE: Getting A Whole Can Of Coke
Username: ThereAndBack
Posted 2006-05-18 00:58:36 and read 4682 times.

Quoting Pilotaydin (Reply 59):
at Turkish airlines sometimes it's funny, on a domestic hop 45-50 mins sometimes the flight attendants ask if anyone wants another round of sandwiches or salads....

TK seems to care about thier passengers more. I got more food with them then I have had on any other airline, and it tasted good.





Both of these pictures are of the food I got on 45 minute flights the first one being Turkish Airlines and the second one Delta.

Topic: RE: Getting A Whole Can Of Coke
Username: AirCanada014
Posted 2006-05-18 01:24:01 and read 4660 times.

Whenever I travel with AC all the time I mostly ask for the whole can of coke or other soft drinks they have no problem giving me

Topic: RE: Getting A Whole Can Of Coke
Username: Isitsafenow
Posted 2006-05-18 04:00:58 and read 4582 times.

Quoting EWRCabincrew (Thread starter):
Above all, if you would like the can, please ask. It is yours for the taking.

Wanna bet? I think my post a couple of years ago may have started this.
I was the guy sitting in 9F on a NW 727 one January morning on a DTW to FLA trip. THE FA was handing out the drinks and I said"may I have the can please?"
She flat said "no, I cannot give you the whole can". The man and woman next to me stated they never heard a FA say no to a whole can of soda(Pepsi in this case). Neither have I and I have more flights under my belt then a few FA's out there. I know on most DL flights the FA's just hand you the can(in their case, its Coke).
But that was then and this is now...all is forgiven, NW.
safe

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-18 05:14:50 and read 4533 times.

Quoting Isitsafenow (Reply 68):
Quoting EWRCabincrew (Thread starter):
Above all, if you would like the can, please ask. It is yours for the taking.

Wanna bet? I think my post a couple of years ago may have started this.



Quoting Isitsafenow (Reply 68):
But that was then and this is now...all is forgiven, NW.

All may have been forgiven, but not forgotten.

What this thread was about, again, was to show the company policy (of one airline) reasoning, not the individual flight attendants who give great service or the ones who give crappy service.

I do thank all of you who have replied to this thread, as we all have a story regarding this, including myself.

When you ask for a can and do not receive it...obvious less than sterling service. Plain and simple. For a flight attendant to deny that request is crap, for lack of a better word. You ask, you get.

It pains me to hear about shitty service from flight crews, including from my airline. It is what we are there for for onboard (and for those who will add...), as well as, safety.

Cheers

Topic: RE: Getting A Whole Can Of Coke
Username: CHI787ORD
Posted 2006-05-18 05:23:08 and read 4525 times.

Quoting QXFLYINGCOUG (Reply 41):
This last spring break I flew UA SEA-DEN-MSY with a group of other college students for a mission trip in New Orleans. On our flight from SEA-DEN, one of the lavratories on the 737 was broken so we had to sit at the gate for an hour waiting to see if they could fix it. They ended up sending us on our way without fixing it. One of the flight attendants (who we all fondly refered to as the Ice Queen) would only give us one cup of pop (yes pop not soda) or water or coffee and wouldn't tell us why. When I got up to use the lavratory I overheard her telling the other FA's that she did it so people wouldn't have to use the lavratory.

Funny thing is, that was the same aircraft that we continued on to MSY and while on that flight, Flight attendant Linda was the nicest lady ever and gave us 2 full cans while in flight and then loaded all of the people in my group up with a couple more cans and some more snacks just because we were relief workers! Flight attendant Linda was is the best FA I've ever had at UA!

You're hilarious and amazing. Welcome to my RU list.

Topic: RE: Getting A Whole Can Of Coke
Username: DesertFlyer
Posted 2006-05-18 05:33:20 and read 4512 times.

Quoting AC773 (Reply 2):
Presumably you carry different quantites of different beverages because, generally, more people will want a Coke than a Mott's Cranberry "What else is in this" Nasty Beverage (TM), and so forth.

I have to take this moment to defend the Cranberry Juice. Without it, I'd have nothing to drink on the plane.

Topic: RE: Getting A Whole Can Of Coke
Username: Bmiexpat
Posted 2006-05-18 06:16:03 and read 4483 times.

Oh dear, you are getting a drink, not a specified size of drink. The can is simply a size of container for the liquid before it is served to you. If you were served the same amount out of a bottle you would not be complaining. Are you paying for the can out of your pocket at the time? No, so get over it. If you want more than that on the flight, buy a 500ml bottle before you board.

The reason you fly is to get from A to B, not to get a full can of coke on the flight!

Quoting EWRCabincrew (Reply 69):
When you ask for a can and do not receive it...obvious less than sterling service. Plain and simple. For a flight attendant to deny that request is crap, for lack of a better word. You ask, you get.

It pains me to hear about shitty service from flight crews, including from my airline. It is what we are there for for onboard (and for those who will add...), as well as, safety.

As you said the crew are there for your safety, the service is an extra.... the service you get you should be thankful for. Your comments surprise me, with you being crew, that you find such a thing as getting a whole can of drink served, rather than just a glass full so important.

Topic: RE: Getting A Whole Can Of Coke
Username: Ikramerica
Posted 2006-05-18 06:30:05 and read 4462 times.

i appreciate the straightforward nature of this thread. welcome to a.net.

Quoting Petmbro (Reply 7):
Thats interesting, because every time i've flown on CO i've always been given a can along with the my drink.

COexpress always gives the whole can. They F/A can't serve everyone fast enough otherwise.

On CO I've noticed that rather than the whole can, they just give a lot of drink services. If you have a snack, you get drink, then snack, then drink again. If there's a movie, there's usually another drink run when it's over. Never flown Y internationally on CO, so don't know how that is.

You can ask for the whole can in any case, or two drinks, or whatever and they are more than happy to give it.

I think it's a good policy.

Quoting DeltAirlines (Reply 24):
If I'm in Y, when asked I'll simply say "Can I have a can of Coke?" and I receive said can.

I think this is the best policy. Customer, are you always right? Yes. Then just ask from the start. And no confusion.

Or even better. "I'll have a can of coke and a cup of ice, please." and then "thank you." Best method of them all...

Topic: RE: Getting A Whole Can Of Coke
Username: Navairjax
Posted 2006-05-18 06:44:23 and read 4449 times.

Seat location sometimes can make a difference. When I flew AA STL-DFW-JAX earlier this week I received a whole can on the shorter flight without asking when I was seated in 32D, but only a cup on the longer flight seated in 7B.

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-05-19 17:16:21 and read 4328 times.

Quoting Bmiexpat (Reply 72):
As you said the crew are there for your safety, the service is an extra.... the service you get you should be thankful for. Your comments surprise me, with you being crew, that you find such a thing as getting a whole can of drink served, rather than just a glass full so important.

I, as crew, do not find getting a glass of a beverage or a can so important. This thread was as a result of reading, quite often, of people saying that they did or did not get a whole can of drink on their flight.

This is what I wrote in the beginning...

Quoting EWRCabincrew (Thread starter):
I see a lot of people posting remarks regarding getting, or not getting for that matter, a whole can of soda during a beverage service. I wanted to offer a flight attendant's perspective.

What is important to me on my flights are: safety, good customer service, making sure, you as the customer, have a good, if not great, flight, and good crew communication.

Look forward to seeing any of you onboard.

Topic: RE: Getting A Whole Can Of Coke
Username: ANNOYEDFA
Posted 2006-05-19 17:30:03 and read 4314 times.

CoEx does not give the whole can....

Topic: RE: Getting A Whole Can Of Coke
Username: B742
Posted 2006-05-19 17:34:01 and read 4306 times.

You guys should fly BA  Smile

I flew on them in April, not only did they give me a whole can, they gave me 2  bigthumbsup 

Rob!  wave 

Topic: RE: Getting A Whole Can Of Coke
Username: Ctbarnes
Posted 2006-05-19 18:34:40 and read 4273 times.

Quoting B742 (Reply 77):
I flew on them in April, not only did they give me a whole can, they gave me 2

But, as I recall, they're 200ml cans, unless they've changed.

I've never had an FA refuse to give me a full can of soda. When asked what I want to drink, I say, "A can of _________, please."

Charles, SJ

Topic: RE: Getting A Whole Can Of Coke
Username: Ikramerica
Posted 2006-05-19 20:10:08 and read 4213 times.

Quoting ANNOYEDFA (Reply 76):
CoEx does not give the whole can....

They have on every single CoEx flight I've ever been on, without asking. And that's a lot. They did it on my two flights in the past week.

They did it on flight 2596 IAH-SRQ on May 12 and flight 2295 SRQ-IAH on May 16.

But I can only speak from experience. You must know more than me, since you are an angry young man, pissed at the world...

Topic: RE: Getting A Whole Can Of Coke
Username: QXatFAT
Posted 2006-05-19 20:18:03 and read 4198 times.

Quoting EWRCabincrew (Reply 6):
On our GRU (Sao Paulo) flights we have Guarana (a local Brazilian beverage) and our LGW/UK flights we have a higher ratio of tonic, for example. Also the feedback from when the barcarts

Yes keep those on the flights! I fly to GRU multiple times a year. I love my glass of Guarana. I actually get it imported from Brasil. Nothing like paying $2 for a can of soda  Smile

Thank you for this topic by the way. I always feel hesitant to ask the F/A because I would like to drink my whole can of Canada Dry.  Smile

Topic: RE: Getting A Whole Can Of Coke
Username: TR1
Posted 2006-05-19 20:21:22 and read 4192 times.

I would like to add my two cents......I personally will ask the customer if they would like the entire can. Sometimes I do have customers who only want a cup of a beverage. On NW we often don't have enough of certain beverages (such as tomato juice or sparkling water) so if I can stretch my supplies out more, so much the better.

Topic: RE: Getting A Whole Can Of Coke
Username: Dizzy8
Posted 2006-05-20 13:10:52 and read 4077 times.

From an economic point of view it would be less expensive and less labor intensive just to give each pax the whole can in the first place. Since we're looking at this issue under a microscope, consider the following:

An airline pays around $50.00 US for 250 cans of canned beverages which are enough to cover all the pax on a typical flight.

It would speed up service because the FA wouldn't have to open the can, pour it, wait for the fizz to go down, pour a little more, and then slowly lean across 2 seats to hand it to the window pax without spilling it. Probably 90% of the refill trips would be eliminated as well.

Fewer FA "leanings" means fewer "repetitive motion" worker compensation claims against the airlines.

The customer service issue of an airline being a cheapskate would be a non-issue.

When the airplane is done for the day, the half-empty/full cans are chucked anyway. Since the trash bags frequently leak, if there were more empty cans in the trash/recycling, the cabin cleaning crew would spend less time on average cleaning up puddles on the floor and spots on the carpet.

Again, faster turnaround and fewer worker comp. claims!

More empties means more recycling revenue for the airlines.

As the airplane progressed on its flights through various outstations for the day, more and more weight would leave the airplane after every stop as the hydrated pax and their empties leave the aircraft.

...so on and so on. Giving the entire can in the first place would certainly save an airline more money than say, removing the proverbial olive from the salads!

Topic: RE: Getting A Whole Can Of Coke
Username: SoonerLT
Posted 2006-05-31 17:43:32 and read 3807 times.

Quoting AsstChiefMark (Reply 57):
I simply cannot understand why people don't (or can't?) finish a can of pop. It's only 12 ounces, for God's sake. It's designed to be one serving. Give me a can and it's gone in about five minutes... Then I'll do the, "Please, sir...I want some more" thing.

Mark

One American serving is far different than a serving elsewhere. Americans are pigs, no doubt about it. We love to eat so our serving "threshold" is inflated to make us feel better about ourselves. "I only had 3 pork chops, two scoops of mashed potatoes, a slice of pie, and a can of coke..." I find it very difficult to drink one 12 oz can of coke before it goes flat on me. It may only be 12 oz, but a 12 oz can of regular Dr Pepper has 40g of sugar! **cough** Diabetes**cough**

Quoting Bmiexpat (Reply 72):

As you said the crew are there for your safety, the service is an extra.... the service you get you should be thankful for.

I beg to differ. Unless you are referring to the 10 minute mime-like briefing I get before each flight, there's not much many flight attendants are going to do for my safety. The deck crew exists to safely take me from Point A to Point B, but the cabin crew are there for service, plain and simple.

Topic: RE: Getting A Whole Can Of Coke
Username: Ctbarnes
Posted 2006-05-31 17:57:26 and read 3783 times.

Quoting SoonerLT (Reply 83):
I find it very difficult to drink one 12 oz can of coke before it goes flat on me. It may only be 12 oz, but a 12 oz can of regular Dr Pepper has 40g of sugar! **cough** Diabetes**cough**

I switched to diet a couple of years ago, and now I can't drink the regular soda anymore. It's just too sweet.

Charles, SJ

Topic: RE: Getting A Whole Can Of Coke
Username: Dl_mech
Posted 2006-05-31 23:48:26 and read 3657 times.

Quoting ComairGuyCVG (Reply 56):
Why not just use the smaller 8oz. sized soda cans?? Just give the whole can to pax and save room on the plane.

It has something to do with the beverage makers in the USA cannot produce the massive quantities of the 8oz. cans cheaper than the 12oz. ones. This has been researched several times at DL in the last 15 years, and the 12oz.cans haven't left yet.

Topic: RE: Getting A Whole Can Of Coke
Username: IAirAllie
Posted 2006-06-01 00:20:54 and read 3635 times.

Quoting SoonerLT (Reply 83):
The deck crew exists to safely take me from Point A to Point B, but the cabin crew are there for service, plain and simple.

LOL! yeah, the "deck" crew is going to come out of the cockpit to perform CPR/Use the AED on you if you have a heart attack, The "deck" crew is going to leave the flight deck to fight a galley, ballast or lavatory fire, The "deck" crew is going to come to the cabin to help check for injuries and help with O2 masks in an explosive decompression, The "deck" crew is going to provide first aid if there are injuries due to severe turbulence. Way to let your ignorance shine, Sparky!

Topic: RE: Getting A Whole Can Of Coke
Username: Rdwelch
Posted 2006-06-01 00:40:53 and read 3616 times.

Quoting IAirAllie (Reply 86):
Quoting SoonerLT (Reply 83):
The deck crew exists to safely take me from Point A to Point B, but the cabin crew are there for service, plain and simple.

LOL! yeah, the "deck" crew is going to come out of the cockpit to perform CPR/Use the AED on you if you have a heart attack, The "deck" crew is going to leave the flight deck to fight a galley, ballast or lavatory fire, The "deck" crew is going to come to the cabin to help check for injuries and help with O2 masks in an explosive decompression, The "deck" crew is going to provide first aid if there are injuries due to severe turbulence. Way to let your ignorance shine, Sparky!

That, and getting a chunk of your arm bitten off trying to keep a guy lighting his shoe bomb off. SoonerLT you might owe quite a many F/A an apology when a loved one is assisted in a time of crisis during flight, as my mother was 5 years ago on a US flight out of BDL.

IAirAllie, welcome to my RU list.

Gus.

Topic: RE: Getting A Whole Can Of Coke
Username: Kakk80
Posted 2006-06-01 05:26:29 and read 3523 times.

Well I seem to get the full can when I just feel like a glass, or I get only the glass when I'm dying of thirst. Whatever! The point is I thought your original post was great EWRcabincrew. You honestly seem like a nice individual and a Flight Attendant I would love to be on a flight with (and no.....I'm not a fellow crew member for those of you wondering ) I really appreciate the background info and it made total sense to me

Thanks!!!!

Topic: RE: Getting A Whole Can Of Coke
Username: Badlydrawnboy
Posted 2006-06-02 14:13:59 and read 3384 times.

First off, EWRCabincrew, I'm new here as well and welcome to my RU list as my first RU  Smile

I will definitely have to make sure I non-rev (or for that matter, rev...) on some of your flights in the near future! Your brand of service is remarkable in an era of time-crunching turnarounds, profit-driven cutbacks and generally underwhelming flying experiences (and not only from a pax viewpoint).

On a more serious note: I get weary of hearing complaints from others regarding service and who is supposed to be doing what for whom when the bottom line is it doesn't take much effort to slap a smile on, even if you have to fake it, and dish out world-class Customer Service. I have many years in the Customer Service industry and I have brought that into this industry with me. If I'm working gate checks for COEX service, I will simply smile and say something along the lines of "Have a wonderful flight" or "Have a great trip" and the immediate response is confusion that anyone even spoke to them at all...then a smile spreads across their faces accompanied by a genuine "Thank you". I can only hope that this simple act makes the flight a better one for the customer and an easier one for the F/As  Smile .

Quoting Type-rated (Reply 30):
A few weeks ago I flew on NW and asked for the can and the F/A told me "Can't you leave some for the other passengers?"

THAT...is APPALLING.

Quoting ANNOYEDFA (Reply 76):
CoEx does not give the whole can....

As for all the COEX flights I've been on (and that's quite a few from this small outstation), whether it be the short 1 hour hop to IAH to other stations from there or the 2.5 hour to EWR, I have ALWAYS been given the can and a cup of ice automatically (same goes for the CO service to IAH).

I know this might sound like I'm very partial (probably because I am...just a wee bit) but I am honestly proud to work for a company that has great people like EWRCabincrew out there every day trying to provide an enjoyable and pleasant experience; from ground ops to in-flight. The can vs. cup argument just doesn't rank that high on the wants/needs list if you're getting that level of service.

EWR, I look very forward to being on one of your flights in the future!

BDB

Topic: RE: Getting A Whole Can Of Coke
Username: Bmacleod
Posted 2006-06-02 15:30:03 and read 3340 times.

Sounds like this topic should be in "other aviation related" forum but it's primarily up to the customer to ask the airline in advance if they want a half or a full can.

Personally I like a Coke or Pepsi mixed with Dasani water as I can't take it full concentration....

Topic: RE: Getting A Whole Can Of Coke
Username: SoonerLT
Posted 2006-06-02 20:56:55 and read 3271 times.

Quoting IAirAllie (Reply 86):

LOL! yeah, the "deck" crew is going to come out of the cockpit to perform CPR/Use the AED on you if you have a heart attack, The "deck" crew is going to leave the flight deck to fight a galley, ballast or lavatory fire, The "deck" crew is going to come to the cabin to help check for injuries and help with O2 masks in an explosive decompression, The "deck" crew is going to provide first aid if there are injuries due to severe turbulence. Way to let your ignorance shine, Sparky!

Dust your ego off there, "Sparky". Some say that when a person resorts to ad hominem attacks, that person has already lost the argument.

No, the "deck" crew will likely not perform those duties because if there is an emergency, the "deck" crew will be trying to safely land my plane at the nearest airport. I don't dispute that flight attendants do perform other important tasks during certain flights, but on the whole, my argument is that the cabin crews exist as service personnel. Your argument is like saying that if I am eating in a restaurant, the waiters exist for my safety while service is a secondary benefit.

I appreciate flight attendants. When looking at responsibilities on any given flight, however, the deck crews have the responsibility for my safe transportation from A to B. I'm not trying to offend anyone, but if that ruffles someone's feathers  indifferent 

Topic: RE: Getting A Whole Can Of Coke
Username: 7E72004
Posted 2006-06-02 21:02:02 and read 3267 times.

The last time i had a whole can of coke, i was stuck on a J-31 turboprop from MDW-LAN over lake michigan...not fun!!!

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-06-02 21:19:20 and read 3251 times.

Quoting SoonerLT (Reply 91):
I appreciate flight attendants. When looking at responsibilities on any given flight, however, the deck crews have the responsibility for my safe transportation from A to B. I'm not trying to offend anyone, but if that ruffles someone's feathers

Didn't ruffle mine in the least...I do concur, actually.

Quoting SoonerLT (Reply 91):
Your argument is like saying that if I am eating in a restaurant, the waiters exist for my safety while service is a secondary benefit.

Although when people call me waiter/waitress (it has happened), a nice comeback would go something like...if I am the waiter/waitress and this restaurant goes down...you are SO not at my table...  Wink

Topic: RE: Getting A Whole Can Of Coke
Username: Zrs70
Posted 2006-06-02 21:45:45 and read 3229 times.

I'm prob the only one who, when offered, kindly REFUSE the whole can! I usually can't drink that much at once!

Topic: RE: Getting A Whole Can Of Coke
Username: Hockey55dude
Posted 2006-06-03 04:16:05 and read 3127 times.

I was on a Flight from SJC-SAN on American Eagle and I was in the last row. IDK if they do this because we have to wait or he jsut did it because it took longer than usual. I got a free can of Coke, I didnt even ask. But It was cool more soda for me lol.

Topic: RE: Getting A Whole Can Of Coke
Username: CX777Fan
Posted 2006-06-03 04:36:57 and read 3093 times.

This thread is comical to those of us who live in the free world...north americans bickering over a plastic cup of sugary diuretic vs a can of same.

AirIndia: Ask for a G&T, get a full can of Tonic water and two mini-bottles of Gin and slice of lemon.

JL: Ask for a G&T, get a mini bottle of Bombay saphire and offers of tonic refils each time they come past - and a cute souvenier swizzle stick..

CX/SQ: etc...etc...

Topic: RE: Getting A Whole Can Of Coke
Username: Isitsafenow
Posted 2006-06-03 04:45:14 and read 3081 times.

Quoting 7E72004 (Reply 92):
The last time i had a whole can of coke, i was stuck on a J-31 turboprop from MDW-LAN over lake michigan...not fun!!!

You must of brought it on yourself. All the J-31's I was on did NOT have an
F.A.
safe  expressionless 

Topic: RE: Getting A Whole Can Of Coke
Username: IAirAllie
Posted 2006-06-05 08:14:12 and read 2914 times.

Quoting SoonerLT (Reply 91):
Your argument is like saying that if I am eating in a restaurant, the waiters exist for my safety while service is a secondary benefit.

Waiter's have the convienience of calling 911 for fire, medical, and police assistance. A waiter may have to perform CPR but they can reasonably expect a 911 response within 10 minutes in most American communities. In the air best case senario it usually takes 20 minutes to find an airport and land when at cruise altitude. Worst case you are over the middle of an ocean. I've never heard of a restaurant decompressing, hitting turbulence or crashing before? Your analogy makes absolutely no sense.

Pilots may land the plane and have much to do with the safe operation of the flight but your FA's are your only police, firefighters and medical first responders in the air. Safety in flight isn't just about airworthiness.

Topic: RE: Getting A Whole Can Of Coke
Username: JMBWEEBOY
Posted 2006-06-05 20:44:58 and read 2788 times.

FORGET ABOUT THE CANS OF SODA, LETS TALK ABOUT THE RATIONING OF BOTTLED WATER ON CONTINENTAL!

I was recently on a CO flight FLL-IAH. When I was asked what I would
like to drink, I asked the flight attendant if he could fill my "tumbler" to the 12oz point so that I could prepare myself a protein shake. I was then curtly told ABSOLUTELY NOT because there was not enough water on this half-full
737. Come on! Worst mistake I made was to tell him that a week prior on
DELTA they were giving me bottles of water, as many as I wanted. To which
he replied very arrogantly 'YOU ARE FLYING ON CONTINENTAL NOT DELTA'

At that point I said just give me two glasses of water. I then proceeded to
dump the two glasses of water into my tumbler and they filled it to the 10oz line, just 2 oz short of what I had been asking for! All this rudeness from the
CO flight attendant over 2 oz of water! CO can't afford to give me 2 oz of WATER!!!!

When the flight attendant and his cart finally moved on, a CO pilot who
was seated across from me sheepishly apologized for the manner of the
flight attendant, saying he (the flight attendant) had not handled it well.
The pilot then proceed to tell me CO only carries 10 quart like bottles of
water on a 737.

A buddy of mine who also flies CO regularlly between Houston and Port of
Spain Trinidad has experienced the exact same problem.

When I'm forced to fly CO in future and I want to prepare a shake, I will surely
bring my own bottle of water. But come on CO, you can't spare 2 oz of water
on a half loaded 737 ?!

Just another sign of our times about what air travel has become. GARBAGE!

JMBWEEBOY

Topic: RE: Getting A Whole Can Of Coke
Username: Wjcandee
Posted 2006-06-05 22:27:37 and read 2731 times.

Quoting JMBWEEBOY (Reply 99):
I was then curtly told ABSOLUTELY NOT because there was not enough water on this half-full
737.

CO still has a customer service department that answers letters. Write them one, briefly and rationally. Suggest a compensation that you would take to be happy. Whatever you think. Most times, if you suggest nothing, you will get little or nothing. If you suggest something, you will often get it or at least something. (That's the trick to letters like this.) Include the flight number and date and a description of the dork, so that a copy of the letter will go in his jacket.

If you were flying into a significant CO station, I would have taken the time to find a Customer Service manager right there and then and make the complaint. Certainly, this jerk's supervisor should be made aware of the conduct so he can be "retrained".

Topic: RE: Getting A Whole Can Of Coke
Username: EWRCabincrew
Posted 2006-06-05 22:38:22 and read 2723 times.

Quoting JMBWEEBOY (Reply 99):
Just another sign of our times about what air travel has become. GARBAGE!

Not really. You just got uber-crappy service. Write a letter and let CO know. I personally would have filled it up for you. If we end up "running out" of water...we "run out". Until we do, you get what you ask for.

Water is provisioned by passenger load. Although I do not have exact numbers of amounts, it is done that way.

But back to the original problem. S***ty service. It's what you got. Instead of chalking it up to "a sign of our times", do something proactive and write a letter.

You haven't been on one of my flights. If you are to, it would be a pleasant flight. Don't let one weenie of a crew member "scar" you from what does exist out there, good crew members providing decent and pleasant customer service.

Hope to see you on one of my flights.  

[Edited 2006-06-05 22:39:43]

Topic: RE: Getting A Whole Can Of Coke
Username: AirframeAS
Posted 2006-06-05 23:43:40 and read 2674 times.

Quoting JMBWEEBOY (Reply 99):

Write CO a letter, dude.....

Topic: RE: Getting A Whole Can Of Coke
Username: TEBguy
Posted 2006-06-06 01:23:37 and read 2608 times.

just my 2 cents:

i got a whole can last night on American Airlines 1270 from SJU to EWR. On that note, thanks to the crew for an excellent flight.

Topic: RE: Getting A Whole Can Of Coke
Username: Aerorobnz
Posted 2006-06-06 10:20:15 and read 2501 times.

I flew 9 times last month, and out of the 7 times I flew domestically in the US I got the can 5 times without asking - The other times I was asleep for the drinks run so it didn't matter. That was CO & AS. Naturally on my international sectors on NZ I got the can too, I have rarely not been offered the whole thing on the airlines I have flown.

Quoting JMBWEEBOY (Reply 99):

I will surely bring my own bottle of water.

most people do Bring their own when travelling, although I have had bottles of water sitting on my seat, or seat pocket from both AR & NZ.


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