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Topic: Countdown To RES Migration for US and HP
Username: Gift4tbone
Posted 2007-03-04 00:58:55 and read 4676 times.

I know there is another thread about the pilots union suing, but none about the actual migration.

From what I am told at 0200EST both systems will go dark, until about 0415, when sabre will be back up and running, with only the DECS partition, and SHARES will be the primary system.

I am not sure what other stations have done, but we have handed every employe a copy of the RES migraton handbook, and a very simple guide called "Shares for the casual user" Also, quick guides, have been posted at every computer, gate, and ticket counter position. Today mgmt has been running around hardcore, preparing in case we must do everything manually. Hopefully it goes smoothly. Although I would like to hear from others on how they are preparing for the cutover.

-Tony@PVD

Topic: Countdown To RES Migration for US and HP
Username: Itsnotfinals
Posted 2007-03-04 01:02:32 and read 4673 times.

As a US FF I am keeping my fingers crossed on this for sure.

I am thinking most CS peolpe will breathe a sigh of releif when they don't have to ask final destination and figure out east or west when checking each person in or guiding them to the correct kiosk.

Good luck everyone!

Topic: Countdown To RES Migration for US and HP
Username: Apodino
Posted 2007-03-04 01:21:34 and read 4647 times.

I am going to be working tommorrow as this starts. Since my companies flights were all on the East side, we always dealt with sabre. Hopefully it goes well, but I suspect our ontime 0 won't be great.

Topic: Countdown To RES Migration for US and HP
Username: Goldenshield
Posted 2007-03-04 01:33:00 and read 4636 times.

I loved SHARES. Except for a few universal res entries, SABRE was like trying to program a SPARC computer with Pascal.

Topic: Countdown To RES Migration for US and HP
Username: Silentbob
Posted 2007-03-04 02:00:45 and read 4625 times.

I don't have to be at the airport until 1700, I hope all the bugs are worked out by then.

Topic: Countdown To RES Migration for US and HP
Username: Cactusmurf
Posted 2007-03-04 05:20:04 and read 4556 times.

All I have to say is that I'm glad that I'm not working tonight or tomorrow morning.

Topic: Countdown To RES Migration for US and HP
Username: Silentbob
Posted 2007-03-04 07:08:30 and read 4511 times.

Having worked in the IT field for almost a decade, now paroled, I feel for these people. The work they've had to put in up to this point and the pressure to perform has got to be incredible. I would expect that they have run numerous test migrations and worked out all of the bugs, but you just never know for sure.

Topic: Countdown To RES Migration for US and HP
Username: Itsnotfinals
Posted 2007-03-04 15:32:29 and read 4435 times.

The magic hour has passed, I was able to change some seats on East flights that I couldn't yesterday and the website seems faster today.

The local news here in Phoenix isn't reporting any melt down at PHX either.


Looks good so far!

Topic: Countdown To RES Migration for US and HP
Username: FutureFO
Posted 2007-03-04 16:21:19 and read 4409 times.

And the ETC is down as well until 1200p EST today so they can migrate the employee data over as well.

Topic: Countdown To RES Migration for US and HP
Username: JGPH1A
Posted 2007-03-04 17:30:22 and read 4363 times.

Good luck with your migration, US - Res migrations are never easy, we liken it to a heart transplant for an airline. Having lived through a few migrations myself, including BA and QF migrations to Amadeus (2.1 and 1.4 million PNR's apiece), I know what it's like ! Will US have a seperate partition in SHARES, or will it be a common US/HP partition (I don't know if SHARES can support cohosting in the same partition).

Anyone know how long the actual system outage will be for the US East migration ? For BA and QF we managed to keep the outage down to less than 2 hours for Res, which kept operational disruption down to an absolute minimum.

Anyway, best of luck with it, fingers crossed...

Topic: Countdown To RES Migration for US and HP
Username: Gift4tbone
Posted 2007-03-04 17:53:58 and read 4334 times.

Quoting JGPH1A (Reply 9):
Anyone know how long the actual system outage will be for the US East migration

It was only supposed to be 2hrs 15 min, I'm assuming based on the posts, above that all went well, minus the delay in getting the ETC back online. I go into work in a few hours, I'll know more then.

-Tony@PVD

Topic: Countdown To RES Migration for US and HP
Username: Gift4tbone
Posted 2007-03-04 18:32:48 and read 4296 times.

It wont let me edit my previous post so...

The ETC is back online, VERY slow......

Is anyone on here working WEST Operations? I'm am curious to know if you guys have switched over to the DECS partition of sabre, as we EAST ops, will continue to use. If not, than I wonder when we will truly all be using the same system.

-Tony@PVD

Topic: Countdown To RES Migration for US and HP
Username: Hawaiian717
Posted 2007-03-04 19:00:31 and read 4270 times.

Looks like east kiosks had problems, causing particularly long lines at CLT, PHL, and BOS.

http://charlotte.com/209/story/39917.html

Topic: Countdown To RES Migration for US and HP
Username: Commavia
Posted 2007-03-04 19:08:52 and read 4261 times.

Quoting Hawaiian717 (Reply 12):
Looks like east kiosks had problems, causing particularly long lines at CLT, PHL, and BOS.

I like how USAirways' website is saying the long lines are being caused by "heavy passenger volume." That's creative.  Smile

Topic: Countdown To RES Migration for US and HP
Username: AIR757200
Posted 2007-03-04 19:16:30 and read 4248 times.

Quoting Commavia (Reply 13):
I like how USAirways' website is saying the long lines are being caused by "heavy passenger volume." That's creative.

Well, we are entering Spring Break travel so I wouldn't completely discount their claim. Today, US/HP's (DTW) counter seemed to be moving along fine. Yesterday, the whole Smith Terminal lobby was filled with people-- people didn't know which line was for which airline (every airline was insane busy)!

Sad to see them switching from Sabre in RES, it was always easy to book their flights in our system since we both shared Sabre. Now, the inventory won't appear on a real-time basis.  Sad

Topic: Countdown To RES Migration for US and HP
Username: Delta777
Posted 2007-03-04 23:16:19 and read 4164 times.

US Airways.com is not even working now...."scheduled maintenence".

D E L T A 7 7 7

Topic: Countdown To RES Migration for US and HP
Username: HPRamper
Posted 2007-03-04 23:27:41 and read 4152 times.

Everything here went incredibly smoothly. I'm always an optimist, but even I was surprised. We had not a single unexpected glitch. The CSR's jobs just got a lot easier too, now that they can check loads, seat assignments etc across the entire system without having to give the "I'm sorry" speech to passengers. Even the employee travel center was back up this morning and has been much simplified now without having to support both Sabre and SHARES. As far as I could tell most of our systems were back up by 2am.

Topic: Countdown To RES Migration for US and HP
Username: Itsnotfinals
Posted 2007-03-04 23:34:22 and read 4135 times.

Quoting Delta777 (Reply 15):
US Airways.com is not even working now...."scheduled maintenence".

It is not down, you might need to hit "F5" to refresh once or twice but I was just on and had no issues. It appears to be a little slow.

Topic: Countdown To RES Migration for US and HP
Username: Gift4tbone
Posted 2007-03-04 23:34:59 and read 4135 times.

Well so far here its been ok, I'm under the impression that ALL east kiosks do not work, and they are not sure when they will be up and running, I was told the kiosks were expected to give them the least problems, however, it seems to be causing the most....just long lines becuase all check-in must be done by an agent.

From an East ops, P-O-V, it sucks, there bag counts in shares are completly inaccurate, sometimes the zone count/transfer count, is higher than the total bags checked in.....hum...frustrating. Also it is taking longer than usuall to close out the PAX counts upstairs, and those counts aren't even correct. Its been causing some taxi-out delays.

Hopefully all the bugs will be worked out soon........

-Tony@PVD

Topic: Countdown To RES Migration for US and HP
Username: Gift4tbone
Posted 2007-03-04 23:36:51 and read 4128 times.

Quoting HPRamper (Reply 16):
Everything here went incredibly smoothly

I would expect the WEST operations to be affected the least, however I WAS told that the ops people will be switching to sabre come april, and that will be when west will see their hiccups care of the merged systems.

-Tony@PVD

Topic: Countdown To RES Migration for US and HP
Username: Cactusmurf
Posted 2007-03-05 01:05:36 and read 4062 times.

I am an Ops agent and us at SMF have still herd nothing about switching over to a new system for ops. And if it is going to switch over in just a month, hopefully we are going to get some type of training? But I wouldn't be suprised if they just threw it on us.

Topic: RE: Countdown To RES Migration For US And HP
Username: Gift4tbone
Posted 2007-03-05 04:07:54 and read 3983 times.

Quoting Cactusmurf (Reply 20):
I am an Ops agent and us at SMF have still herd nothing about switching over to a new system for ops

Well it was my station manager that said the cutover date was sometime in april....hopefully you will know before then! Or maybe she is wrong, who knows at this point.

Can I ask you tho....how do you get your bag counts? Ours are completly off in shares, compared to what the bagroom actually has.

-Tony@PVD

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 04:44:44 and read 3937 times.

PHL was a mess tonight and still no idea when the kiosks will be back up. If you are traveling on US early this week, get there early.

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 04:55:40 and read 3920 times.

Quoting AIR757200 (Reply 14):
Well, we are entering Spring Break travel so I wouldn't completely discount their claim.

Did you actually read the article?

http://charlotte.com/209/story/39917.html

http://charlotte.com/217/story/39964.html

After reading them, try to tell me with a straight face if you think they are not downright lying to people on their website.

I have flown from CLT on Black wednesday (the day before thanksgiving), and my wait to check in was 20 minutes, not 4+ hours.

This is lying plain and simple.

[Edited 2007-03-05 04:57:28]

[Edited 2007-03-05 04:58:09]

Topic: RE: Countdown To RES Migration For US And HP
Username: Hiflyer
Posted 2007-03-05 05:05:47 and read 3898 times.

Watching from several counters away USAir at FLL had a meltdown. Kiosks did not work...lines out the doors of the terminal. This was far far from smooth by any definition. From all that I have read it appears the AmWest stations had an easy time remaining on a known system and now able to handle East flights....the reverse was not the same. East stations lost the kiosks and a lot more apparently. No offense but to lose functionality this much during a turnover operation planned for over a year is a complete farce. It begs that pax be concerned that the combined carrier does not know what it is doing....

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 05:12:26 and read 3884 times.

Quoting Hiflyer (Reply 24):
No offense but to lose functionality this much during a turnover operation planned for over a year is a complete farce. It begs that pax be concerned that the combined carrier does not know what it is doing....

I agree wholeheartedly. This is just one of many reasons US is a an embarrasment right now.

Topic: RE: Countdown To RES Migration For US And HP
Username: Gift4tbone
Posted 2007-03-05 05:24:27 and read 4090 times.

Quoting Ejmmsu (Reply 25):
I agree wholeheartedly. This is just one of many reasons US is a an embarrasment right now.

Well, i guess it depends on the station from what I can gather MHT and BDL went well, as did my station...then again OUR local mgmt was VERY WELL prepared for this.......


In my opinion the kiosks are not that BIG a deal, becuase before they existed, EVERYONE checked in with an agent.....Those big stations must've not asked anybody to work OT.....Or no one wanted to..


-Tony@PVD

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 05:33:05 and read 4069 times.

Quoting Gift4tbone (Reply 26):
In my opinion the kiosks are not that BIG a deal, becuase before they existed, EVERYONE checked in with an agent.....Those big stations must've not asked anybody to work OT.....Or no one wanted to..

The problem is that since the adittion of Kiosks, the staffing levels and avialable counter postions for check in have been cut accordingly, espescially at hubs. When the Kiosks don't work.. all heck breaks loose (like it did to day at large US stations)

US probably had every counter position open to check in pax at CLT.. and it still wouldn't be nearly enough. If I remember correctly at CLT, about half of the US counter space isn't even used anymore.. and I'm not sure if its even operatoinal.

This is just another farce in the production known as the HP-US merger. I feel sorry for pax at CLT... maybe they'll keep this in mind next time they need to buy a ticket.

Topic: RE: Countdown To RES Migration For US And HP
Username: FutureFO
Posted 2007-03-05 05:43:53 and read 4047 times.

The kiosks at SDF were shut off today. The queue was not all that bad at the counter tho. So must not have been that bad. ETC was running slower than normal easier today. Also has anyone else had to keep using their logon and password for every aspect of the ETC today.

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 07:30:44 and read 3967 times.

Quoting Hiflyer (Reply 24):
No offense but to lose functionality this much during a turnover operation planned for over a year is a complete farce. It begs that pax be concerned that the combined carrier does not know what it is doing....

Calling it a farce is a bit over the top. It's certainly a failure on the part of the migration team and a black mark against the organization as a whole, but I really don't see how it s a "farce". There are always issues with any major data migration, you just hope that they are minor ones and not major ones. In this case, they are taking it in the pants as this is a major issue.

As for the implications for the airline as a whole; I wasn't aware that programmers were the ones making operational decisions or flying aircraft.

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 07:51:14 and read 3952 times.

Quoting Silentbob (Reply 29):
Calling it a farce is a bit over the top.

Did you read the articles?

4+ hour waits.. flights and cruises missed... vacations in jeopardy... while planes take off half empty.

It is a farce. If its not a farce, how much worse would it need to get to be considered one?

Quoting Silentbob (Reply 29):
As for the implications for the airline as a whole; I wasn't aware that programmers were the ones making operational decisions or flying aircraft.

It doesn't at all.. However, If you cannot get your paying passengers checked in, and sitting on those flights... it doesn't matter how good your operational decions or abilty to fly aircraft are. Checking in passengers and getting them on board your planes is just as important as flying the planes.

This is very embarrasing for US Airways. A farce, if you will.

Topic: RE: Countdown To RES Migration For US And HP
Username: DL Widget Head
Posted 2007-03-05 07:58:11 and read 3935 times.

Quoting Silentbob (Reply 29):
Calling it a farce is a bit over the top. It's certainly a failure

It is a farce...those articles cited were recommending that passengers just go home! That is a farce! Didn't they do any trial runs to see what might happen before changing everything over en masse and all at once. I'd like to know what kind of compensation their poor, disgruntled passengers will receive.

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 08:07:56 and read 3951 times.

Here is an anonomous letter too the Charlotte newspaper from a US flight attendent that sums things up well...

I am a flight attendant with US Airways and we've known for weeks that this was going to happen with the "migration" from one computer system to another. US Airways should have WARNED passengers in advance. Once again this is another example of management from a small airline (America West) trying to run a major carrier like it had run the small one and cutting costs hap-hazardly despite the effects to the operations of the airline. The whole airline is understaffed, over-worked, under-paid. Further, any complaints by us to Tempe (our new headquarters) are met with assurances everything is under control and told that we (the old US Airways) are just resistant to change. Ask any flyer on US Airways--customer service had gone down the toilet. Even the employees of this airline recognize it. The new management of US Airways DOES NOT CARE about customer service--but only about increasing revenue, while cutting costs!! This whole fiasco could have been avoided with advance planning, hiring more agents, WARNIING THE PUBLIC IN ADVANCE, and choosing something other than the cheapest reservations system they could get. Passengers need to flood US Airways with eMail complaints about customer service from the webpage: USAIRWAYS.COM/FEEDBACK. THE EMPLOYEES OF US AIRWAYS FEEL THE PAIN OF OUR CUSTOMERS--PLEASE HELP US MAKE CHANGES BY LETTING US AIRWAYS HERE FROM YOU!!! Thank You

--Name withheld to protect my job

And according to another letter, baggage is a farce too.....

My family member actually made it back from Nashville today on US Air 2260. However, there was no checked luggage to be found. The line at the baggage claim office was as bad as some of the others you describe. US Air employees seemed as frustrated as everyone else. Ten hours later, still no luggage. The airline phone number given is playing a message of being shut down because of too many calls. The last face to face conversation with an employee in baggage claim (you have to go there since nobody's answering calls) resulted in, "we honestly have no idea where your bags are." They said that the new system went into place today....I said, how's that working out so far.

Here is a link to a slideshow showing pictures of what a shoddily managed airlines does to a paying customer....

http://www.charlotte.com/images/news/airlinedelay0304/index.html

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 08:35:13 and read 3889 times.

Quoting DL Widget Head (Reply 31):
It is a farce...those articles cited were recommending that passengers just go home! That is a farce! Didn't they do any trial runs to see what might happen before changing everything over en masse and all at once. I'd like to know what kind of compensation their poor, disgruntled passengers will receive.

I'm not disputing that it's a nightmare, just that it is the result of an error in the migration. Errors happen in every data migration, the key is in limiting them as much as possible and hoping they are minor. I know several people who were traveling today on US and they were all alerted to be at the airport early. A few of the agents I talked to in PHL when I was there earlier said that bag and passenger counts were off and they were doing all seat assignments manually. It appears that CLT wasn't as well prepared as other facilities, that doesn't bode well for the US management there.

I would assume they ran tests but I'm not sure how they would have done an actual migration as it required shutting down SHARES to do the migration last night, at least according to US. The overall load factor was around 80% as well, a slower day would have helped minimize the problems.

Topic: RE: Countdown To RES Migration For US And HP
Username: Flyibaby
Posted 2007-03-05 08:44:43 and read 3888 times.

Today was a double eged sword for US Airways. First, today started the effective date for the first of two schedule changes in the SE region, and then of course the migration.

The problem with either of these issues, even if individually, is why do ALL airlines decide to make a schedule change effective on probably the single busiest day of the week? Sunday is the day you either have people returning home from weekend getaways, vacations, and business travelers flying out for business on Monday.

The website was operational all morning long, and I guess the long lines in the hubs are testament to the lack of people still checking in for their flight online. Even if they had bags to drop off, the hubs still have the ability to manually check a bag with a handwritten tag at the exact same baggage drop off point.

SHARES was down from approximately 0330-0500 EST but most stations had pre-checked everyone if for the originating flights, minus the hubs of course, and then re-checked the passengers in after each originator flight took off, just to ensure there were no hiccups in the first couple of hours.

I wouldn't call today an embarrassment for US Airways. I would call it a learning curve. We can all be backseat drivers and say what would have worked,etc, myself included, but things happen and hopefully things will be better tomorrow.

Topic: RE: Countdown To RES Migration For US And HP
Username: Maverick623
Posted 2007-03-05 10:33:09 and read 3844 times.

I would definitely call this an embarassment, and pretty darned close to a farce. I too said that there would be a huge fiasco weeks ago when I learned that it would be implemented on a SUNDAY. Jesus Christ, can you get any more stupid? What's funny too is in the company advisory material, they said it was being implemented on a day "with light loads". Yea, they had it coming.

I also read with amusement the "travel advisory" on USAirways.com ... "High passenger loads" my butt.

However, I got to work and logged onto ETC, and although it was a bit slow, it worked. Much easier too now that I don't have to search East and West metal seperately. And for us conx runners, being able to procure WEBGEMs for East metal flights is very nice indeed.

Topic: RE: Countdown To RES Migration For US And HP
Username: Apodino
Posted 2007-03-05 12:04:16 and read 3859 times.

I was on the USAirways employee website earlier. It seems the problem in CLT stems from the airports use of CUSS Kiosks. (Or at least thats whats being claimed). And the biggest issues the company has had is where these kiosks are in place. Supposedly, until they get the problems solved, they have a procedure set up where passengers have to clear TSA, then check in right at the gate. I don't see how this works if you are travelling with bags, but at least you get to the lines with people, and they are only worried about one flight. Great move by airways.

About the flight attendant complaint, that issue she describes is not just an Airways thing, but its pretty much the norm at every airline. She is trying to blame the new management for not being committed to customer service, but in my opinion, Parker and crew are more dedicated than anyone who ran Airways the past few decades. It was a bit of bad planning to not have more people in place in case of a problem, but I am sure this was tested and tested with the kiosks, and as I have learned in software classes, you can test all you want but when you actually go live, you will find things that you don't expect.

All in all, I wouldn't use the word farce. I worked yesterday and the operation ran incredibly smooth. There were very few delays on our flights caused by customer service or passenger issues. PHL was the location I was worried about, and there was no problems at all there. And I heard nothing about CLT until this article. But all in all, a great job by USAirways and they deserve a pat on the back for making this transition realatively seamless.

[Edited 2007-03-05 12:24:13]

Topic: RE: Countdown To RES Migration For US And HP
Username: Cltguy
Posted 2007-03-05 16:29:31 and read 3670 times.

Quoting Ejmmsu (Reply 23):
After reading them, try to tell me with a straight face if you think they are not downright lying to people on their website.

I agree the main problem here is that the kiosks were not working...but the loads were higher than usual in CLT since it was the end of the CIAA Tournment which had about 100,000 people in town that were leaving on Sunday.

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 18:01:35 and read 3551 times.

Quoting Flyibaby (Reply 34):

The website was operational all morning long, and I guess the long lines in the hubs are testament to the lack of people still checking in for their flight online.

A buddy of mine was unable to check in online for his Sunday evening flight.

Topic: RE: Countdown To RES Migration For US And HP
Username: Jimyvr
Posted 2007-03-05 18:25:20 and read 3532 times.

US Airways wouldn't let me to issue their ticket with another e-ticketable airline which US/HP have agreement to

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-05 19:49:04 and read 3456 times.

Quoting Jimyvr (Reply 39):
US Airways wouldn't let me to issue their ticket with another e-ticketable airline which US/HP have agreement to

You expected better from US ? Hopefully you didn't miss a week-long cruise like many people did. You should fly skyteam in the future.. they have no problem on putting people on other skyteam airlines.. even when weather is involved. Several times I've been switched between DL/CO/NW in situations where the delay/cancellation wasn't the Airlines fault.

This problem was clearly US's fault.. and not weather or ATC. And US has the audacity to tell you they won't endorse you to another airline. Its sad.. but honestly it doesn't surprise me.

I hope people keep this in mind when they have to spend their hard earned cash on an airline ticket in the future.

Quoting Apodino (Reply 36):
I worked yesterday and the operation ran incredibly smooth. There were very few delays on our flights caused by customer service or passenger issues.

Are you referring to CLT? In some cases, passengers were just told to go home. That doesn't sound like a smooth operation to me.

Quoting Cltguy (Reply 37):
I agree the main problem here is that the kiosks were not working...but the loads were higher than usual in CLT since it was the end of the CIAA Tournment which had about 100,000 people in town that were leaving on Sunday.

And all these people flew to CLT..? and all those who flew to CLT flew US airways...? Last time I checked, other airlines didn't have 5 hour delays checking in pax at CLT. Trying to blame this on anything but an embarrasing blunder and a lack of proper planning is really quite mind boggling to me. The fact that US decided to do this on a day when spring break was starting for areas schools, and big tournaments were in town, and on a SUNDAY is just mind boggling too. And they have the audacity to lie about it on their website.

Quoting Silentbob (Reply 38):

A buddy of mine was unable to check in online for his Sunday evening flight.

It was spring break.... a lot of cruise passengers... a lot of spring breakers.... people with lots of bags to CHECK. I'm not sure about anyone else.. but what is the point of checking in online if you are just going to have to go check your bag anyway.. at the same kiosk you could just check in on. Passengers can't be expected to have the foresight to check in online even when they will be checking bags because they should have known US was going to shut down their check-in system.

Topic: RE: Countdown To RES Migration For US And HP
Username: Evan767
Posted 2007-03-05 20:50:20 and read 3406 times.

I know a flight attendant that works at USAirways. I was talking with her the other week about everything. She said she is just in disgust with the airline. As soon as she reaches retirement age next year, she says she is "getting the hell out of there and finding another job." I couldn't believe that workers don't have that much pride in their airline, but if it is USAirways I suppose anything can happen. USAirways really seems like it has been an a downhill slope the past few years while other airlines are slowly recovering and in some cases, INCREASING, yes INCREASING, customer service (re: Delta).

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 21:25:55 and read 3362 times.

Quoting Evan767 (Reply 41):
I know a flight attendant that works at USAirways. I was talking with her the other week about everything. She said she is just in disgust with the airline. As soon as she reaches retirement age next year, she says she is "getting the hell out of there and finding another job." I couldn't believe that workers don't have that much pride in their airline, but if it is USAirways I suppose anything can happen. USAirways really seems like it has been an a downhill slope the past few years while other airlines are slowly recovering and in some cases, INCREASING, yes INCREASING, customer service (re: Delta).

The older US employees are the ones most likely to have that attitude, and to be honest they should retire if they feel that way. It will be better for them and for the airline as well. I don't believe that is the most common attitude in the airline though. When I went to Vegas a couple months ago we had a couple good FAs and a couple miserable ones. I'm sure my flights to the Caribbean in a couple weeks will be the same.

PHL is improving and many customers have noticed it. Obviously the problems encountered the last couple days are going to impact the public perception, but customer service with US has been getting much better. That said, the problems need to be resolved as quickly as possible. If they are still having problems in another day or two, then the computer guys deserve some serious abuse.

Topic: RE: Countdown To RES Migration For US And HP
Username: Jimyvr
Posted 2007-03-05 22:18:56 and read 3304 times.

Quoting Ejmmsu (Reply 40):
You expected better from US ? Hopefully you didn't miss a week-long cruise like many people did. You should fly skyteam in the future.

I'm not the one travelling. US and AS have e-ticket interline but the glitch screwed everything so I issued it separately for these client

Topic: RE: Countdown To RES Migration For US And HP
Username: Bond007
Posted 2007-03-05 22:37:00 and read 3284 times.

Quoting Silentbob (Reply 33):
I'm not disputing that it's a nightmare, just that it is the result of an error in the migration. Errors happen in every data migration, the key is in limiting them as much as possible and hoping they are minor.



Quoting Silentbob (Reply 29):
It's certainly a failure on the part of the migration team and a black mark against the organization as a whole, but I really don't see how it s a "farce". There are always issues with any major data migration, you just hope that they are minor ones and not major ones.

No, I disagree. There are not 'always' error and problems during the actual LIVE migration and cutover. Having worked numerous large implementations over the past 25 years, the project team should have got to the point where they had tested it so well, and so many times, there should have been few errors. When you have a system that affects a huge number of customers, you make sure it's going to be smooth.

Sure, unexpected errors occur ... but the answer 'it happens every time with complex systems', is just used far too often when things should have been a lot better, and systems weren't tested sufficiently.

Let's face it .. US/HP haven't a good history with any of these 'merged' systems from day one!


Jimbo

Topic: RE: Countdown To RES Migration For US And HP
Username: Apodino
Posted 2007-03-05 23:01:29 and read 3259 times.

Quoting Ejmmsu (Reply 40):
Are you referring to CLT? In some cases, passengers were just told to go home. That doesn't sound like a smooth operation to me.

I am talking about system wide. Believe it or not, PHL, which would in theory have the same types of kiosks, and we all know about the agents there, ran very smoothly with little glitch at all. The worst problem we had with shares was figuring out how to print one document for DCA flights. And that was an easy problem to fix. We never heard anything about the problems in CLT, not from my pilots, CLT agents or anywhere. I knew nothing about this until I looked online this morning at work. At least US realized they had a problem right away and fixed it. Its not like other airlines haven't had problems (Remember UA at ORD last year) themselves. Plus they are allowing passengers to change reservations with out penalty and are offering refunds. Kudos to them for that much.

Quoting Ejmmsu (Reply 40):
And all these people flew to CLT..? and all those who flew to CLT flew US airways...? Last time I checked, other airlines didn't have 5 hour delays checking in pax at CLT. Trying to blame this on anything but an embarrasing blunder and a lack of proper planning is really quite mind boggling to me. The fact that US decided to do this on a day when spring break was starting for areas schools, and big tournaments were in town, and on a SUNDAY is just mind boggling too. And they have the audacity to lie about it on their website.

First of all, Sunday is the second lightest travel day of the week behind Saturday. My company has planes that sit idle for the first 6 hours of a day at least before they do any flying. And I think thats true systemwide. The decision to do this on a Saturday night was proper, since they have a very light schedule on both Saturday night and Sunday morning. Thats about the lightest time you can do a switchover at any point in the week. US has been planning for this for sometime. The biggest problem was not the kiosk glitch, but they didn't have enough people in place to deal with it. They fixed it very quickly.

US is not the same airline they used to be. They are really working hard on customer service, and I have seen it first hand. The employees I deal with are friendly, and take pride in the airline. United wouldn't work with us the way US does when we were flying for them.

And about SkyTeam. You don't want to get me started on NW, or DL.

Topic: RE: Countdown To RES Migration For US And HP
Username: AlexPorter
Posted 2007-03-05 23:14:33 and read 3247 times.

Just a personal anecdote:

I'm not flying US this month. However, I do currently hold a reservation for US in May/June, MSP-CDG (via PHL), round-trip. I purchased it through STA Travel, but it did show up on the website.

Before the switch:
- Reservation viewable
- "Printer-Friendly" page not showing up (error 404)
- Seats listed, but not changeable online. Changeable by phone.
- Seat maps nonetheless appeared if I pretended to go through the booking process on the US website.
- Confirmation code was only letters "XXXXXX" with X representing other letters, which I'm keeping private for obvious reasons.
- Flight details appeared, but did not show the little moon icon for the red-eye flight, nor did they show the little "R-Star" icon for flights operated by Republic.
- Grand total listed as $0, with taxes/airfare not separately listed. It says this since I booked it through a vendor (I wish it were actually free!)
- Dividend miles number not enterable online - had to call them (I assume people who booked using usairways.com were still able to enter their DM number online, however)
- Unflown value not listed anywhere

After the switch:
- Reservation viewable
- "Printer-Friendly" page working
- Seats listed and changeable online. (Old seat assignments were still there and didn't get lost in the switch, fortunately)
- Confirmation code changed, and is now alphanumeric (X#XX#X)
- Using old confirmation code to pull up the reservation still works online
- Dividend miles number enterable on website.
- All flight details appear, including moon (red-eye) icon and "R-Star" (republic) icon
- Grand total listed as $0, but it is broken up into Base Fare ($0) and Taxes and Fees ($111). For some reason the $111 isn't included as part of the grand total, I assume because I booked it through a travel agency.
- Unflown value is now listed, but is shown as "not available" (once again, probably because I booked it through a travel agency).
- "Date Issued" is unaffected by the switch, and still says 2/21/2007, despite getting a new confirmation code.

So, I feel bad for those who had to travel yesterday, and I do wonder why they did it on a Sunday in March (lots of travelers, lots of international spring break travelers, etc), but from my standpoint it made the website a bit friendlier.

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-05 23:28:29 and read 3232 times.

Quoting Bond007 (Reply 44):
Sure, unexpected errors occur ... but the answer 'it happens every time with complex systems', is just used far too often when things should have been a lot better, and systems weren't tested sufficiently.

I've been called in to help clean up numerous projects that also had plenty of time to work out all the bugs. It happens quite frequently. The problems shouldn't have happened, we agree on that. the difference is I see it as a typical migration problem and you see it as something more sinister. I'm more than happy to agree to disagree.

Topic: RE: Countdown To RES Migration For US And HP
Username: Evan767
Posted 2007-03-06 04:39:01 and read 3135 times.

Quoting Apodino (Reply 45):
And about SkyTeam. You don't want to get me started on NW, or DL.

Go ahead... DL and NW will still certainly be better than US no matter what you say...

Topic: RE: Countdown To RES Migration For US And HP
Username: Itsnotfinals
Posted 2007-03-06 05:28:01 and read 3091 times.

Quoting Silentbob (Reply 47):
I've been called in to help clean up numerous projects that also had plenty of time to work out all the bugs.

No one person can fix a migration this size. I am sure this was 100,000 to 150,000 Man hours at least, what was the biggest one you fixed?

[Edited 2007-03-06 05:29:13]

Topic: RE: Countdown To RES Migration For US And HP
Username: HPRamper
Posted 2007-03-06 05:46:17 and read 3065 times.

Quoting Silentbob (Reply 42):
The older US employees are the ones most likely to have that attitude, and to be honest they should retire if they feel that way. It will be better for them and for the airline as well. I don't believe that is the most common attitude in the airline though.

It's not. And it's absolutely more an issue among the senior employees for the former East US. Simply put, people don't like change, even if it is for the better overall.

Quoting Apodino (Reply 45):
First of all, Sunday is the second lightest travel day of the week behind Saturday.

Sunday morning may be...but Sunday night is very heavy for US (LAS is especially a madhouse). The kiosk problems lasted all day long and are still continuing.

Quoting Evan767 (Reply 48):
Go ahead... DL and NW will still certainly be better than US no matter what you say...

I'm not familiar enough with DL, but NW hasn't been better than anyone else for a few years now.

Topic: RE: Countdown To RES Migration For US And HP
Username: Bond007
Posted 2007-03-06 05:55:53 and read 3055 times.

Quoting Silentbob (Reply 47):
The problems shouldn't have happened, we agree on that. the difference is I see it as a typical migration problem and you see it as something more sinister.

Somewhat contradictory statement. You say it 'shouldn't have happened', but also as a 'typical migration problem'.

Most typical migration problems that potentially affect tens of thousands of customers, should never happen, and can be fixed given the right project planning.

I don't see as sinister at all ... just bad planning and execution ... as most of the US/HP software since the merger IMO.


Jimbo

Topic: RE: Countdown To RES Migration For US And HP
Username: Revelation
Posted 2007-03-06 14:15:04 and read 2991 times.

Quoting Goldenshield (Reply 3):
I loved SHARES. Except for a few universal res entries, SABRE was like trying to program a SPARC computer with Pascal.

Actually SABRE is a lot older than both the SPARC microprocessor (1985) and the Pascal language (1970) - SABRE first went on-line in 1960!

Ref: http://en.wikipedia.org/wiki/Sabre_%28computer_system%29

Topic: RE: Countdown To RES Migration For US And HP
Username: Captaink
Posted 2007-03-06 14:24:35 and read 2987 times.

Quoting Goldenshield (Reply 3):
I loved SHARES. Except for a few universal res entries, SABRE was like trying to program a SPARC computer with Pascal.

I know SABRE very well having done US Airways Res Training a few years ago. But the handling company I worked for also handled BW and JM which also used SABRE. I my opinion SABRE is an ACS/RES system sent to use by the gods. I absolutely love it. I can do all I need to do with relative ease, the only slight diffuclty is buidling Phase 4 ticket while the passenger is in front of you. Big grin

I also have a little experience with SHARES from having done VS WTC and AAA training. I do not like SHARES. Absolutely not.

ANyhow good luck with the transition guys. Huge milestone being overtaken.

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-06 21:18:05 and read 2937 times.

Quoting HPRamper (Reply 50):
I'm not familiar enough with DL, but NW hasn't been better than anyone else for a few years now.

NW was the number one legacy carrier in last year in the combined areas of fewest customer complaints, best on time performance, and best baggage handling.

Topic: RE: Countdown To RES Migration For US And HP
Username: JGPH1A
Posted 2007-03-06 21:52:38 and read 2916 times.

Quoting Captaink (Reply 53):
I can do all I need to do with relative ease, the only slight diffuclty is buidling Phase 4 ticket while the passenger is in front of you.

If a phase 4 ticket is what I think it is, time you got yourself a decent CRS with a fully automated reissue/exchange product. 45 seconds instead of 45 minutes !

Topic: RE: Countdown To RES Migration For US And HP
Username: Silentbob
Posted 2007-03-06 22:01:45 and read 2907 times.

Quoting Bond007 (Reply 51):
Somewhat contradictory statement. You say it 'shouldn't have happened', but also as a 'typical migration problem'.

Most typical migration problems that potentially affect tens of thousands of customers, should never happen, and can be fixed given the right project planning.

Typically in a large project, things go wrong. They aren't supposed to go wrong, but they do. Hope that clears it up. Even with the best planning you still run the risk of problems, you just hope they're minor ones. In this case it wasn't and it needs to be fixed ASAP.

Topic: RE: Countdown To RES Migration For US And HP
Username: DL Widget Head
Posted 2007-03-07 00:22:26 and read 2890 times.

Quoting Ejmmsu (Reply 54):
NW was the number one legacy carrier in last year in the combined areas of fewest customer complaints, best on time performance, and best baggage handling.

I find that very hard to believe and would love to see a source. I know NW has always been good, if not best in class, with regard to on time performance, but fewest customer complaints...that's a BIG stretch.

Topic: RE: Countdown To RES Migration For US And HP
Username: Itsnotfinals
Posted 2007-03-07 01:20:59 and read 2873 times.

Quoting Silentbob (Reply 56):
you just hope they're minor ones. In this case it wasn't and it needs to be fixed ASAP.

The problems they had are very minor compared to other large migrations. The Kiosks were the only things materially effected . This would not be the best migration certainly, but a disaster - no.

Topic: RE: Countdown To RES Migration For US And HP
Username: Ejmmsu
Posted 2007-03-07 02:15:38 and read 2860 times.

Quoting DL Widget Head (Reply 57):
I find that very hard to believe and would love to see a source. I know NW has always been good, if not best in class, with regard to on time performance, but fewest customer complaints...that's a BIG stretch.

http://users1.wsj.com/lmda/do/checkL...ines%26COLLECTION%3Dwsjie%2F6month

http://catalog.nwa.com/newsline/0207_01c.html

Topic: RE: Countdown To RES Migration For US And HP
Username: Evan767
Posted 2007-03-07 02:29:39 and read 2853 times.

I am not familiar with US/HP's systems at all but another thing I would like to add: The flight attendant I was talking to that has been working for US for years was extremely disappointed that they were resorting to HP's system. She said, "Ours was so much better." Now, I don't know if that is true coming from a flight attendant, but she has many years at US so I trust her but maybe some of you guys could chime in and tell me if this is true and what you think.

Topic: RE: Countdown To RES Migration For US And HP
Username: Itsnotfinals
Posted 2007-03-07 02:47:38 and read 2844 times.

Quoting Evan767 (Reply 60):
"Ours was so much better.

I was involved in a 250 Million dollar conversion for a major telcom and the users of that system also said that they wanted their 20 year old mainframe system back and it was "better".

Most non-techie users hate change of any type and wouldn't like a new computer system if it made them breakfast and they only had to work 4 hours a day, it's just human nature to hate change in large legacy organizations.


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