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Topic: US Airways - European Routes In Meltdown?
Username: Gilesdavies
Posted 2007-08-28 10:52:46 and read 15202 times.

I get the Airliners.net Daily Aviation News emails and don't usually read the US news and just read the UK news based articles, but today for some reason the below news article from the USA Today caught my eye.

It is a real scaving attack on US Airways' reliability across the Atlantic from their PHL base, they may not have highlighted CLT because the number of routes is so small by comparison... I appreciate the press can sometime bend the truth, but USA Today seems to quote a number of figures and one would assume these have come from a reliable source.

The shock to me was the delays they incurred this this summer and the small chance on some routes, of actually arriving on time. You only have a 17% chance of arriving in Glasgow on time this summer and a 24% chance of landing into London Gatwick on time. With the average delays being 89mins and 68mins respectively! Some of the other European routes were not much better...

It also goes on to mention about crew shortages, and how many flights leave with the minimum number of crew, which is regularly made up of trainees and some flights do not even have crew who speak the local language of where they flying from or to... I thought this would be illegal and be interested to know how the safety instructions are carried out on these flights. Im English speaking, but if I was flying for example VCE/ATH-PHL, I would at least expect one/two crew to speak the language of the local market. Maybe I am expecting too much, it may even be common place not to have foreign speaking crew of UK/US airlines flying to foreign speaking destinations - but I would be surprised!

I liked the section about the MUC-PHL flight that was delayed for over 50hrs due to the aircraft going tech, then US decided to fly the parts in on the next days scheduled service and this aircraft flying the parts in went tech en route!

I 'll let you read into it what you like, but I think it makes some interesting reading!

http://www.usatoday.com/travel/colum...2007-08-26-us-airways-europe_N.htm

Topic: RE: US Airways - European Routes In Meltdown?
Username: Tpaewr
Posted 2007-08-28 11:11:54 and read 15131 times.

I don't think it matters much anymore, US has been bottom-feeder to Europe for sometime now.


Back in early June I flew ATH-EWR on CO, the guy sitting next to me in J, told me his travel agent offered him a much, much lower fare on US. So low in fact he knew something was wrong and refused it, paying more to fly CO.

Topic: RE: US Airways - European Routes In Meltdown?
Username: BHMNONREV
Posted 2007-08-28 11:25:30 and read 15085 times.

Excellent article, and all of the readers comments are spot on!!

This is one of the main reasons I took my Gold Preferred business from US to KL/NW (although they are not much better). Parker and Co. better do something quickly, lest they not have an airline left to run. The scary part of this article is the mention about the lack of maintenance...

Topic: RE: US Airways - European Routes In Meltdown?
Username: D328
Posted 2007-08-28 11:44:16 and read 15007 times.

USAirways can't hold anything together. Not even on clear sunny days at PHL...They need to give up and do something with PHL, ie. move back to PIT, or atleast 1/3 of the ops back to PIT.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Clipperno1
Posted 2007-08-28 12:10:46 and read 14899 times.

I flew FRA-CLT-SEA-PHL-FRA with US Airways last month.

The flights in and out CLT were fine and on time. Both flights were heavily overbooked. I did choose a connection via CLT due to the fact that I absolutley hate Immigration at mega hubs like ATL, ORD, JFK etc. CLT prooved to be a very good choice and is a nice airport to connect. Also noticed that the US staff showed a lot of dedication there, which I hardly find anywhere in the USA anymore.

PHL was a different experience. The flight PHL-SEA came in 1 hour late and I already knew that my 55min connection time at PHL was going to be risky venture anyway. Arrived in PHL at gate B13 (I think) 10 min prior to the scheduled departure of my flight to FRA at Gate A24 (Murphy's Law). I was out of breath when I reached the flight and sat down in my seat. Sure enough 30min later we were still at the gate and the captain let us know that the cargo door of our B762 wouldn't shut. In addition to that a couple of overhead bins weren't closing. Pushed back around over an hour late. Joined the evening rush on the taxiway and were number eight-f'n-teen for departure.

I wonder how many of the listed dealys in the article involved the B762. I'm not the guy who bashes an airline for operating 15+ years old. I work in air cargo operations and consider every aircraft younger than 15 years as a modern, just-off-the- line aircraft  Smile
But the B762 was definetley showing its wear and tear and just doesn't seem to be fit for the transatlantic stuff US is doing anymore. They are on the way out of the fleet by the end of this year so let's see how US is doing the next summer.

Topic: RE: US Airways - European Routes In Meltdown?
Username: HPRamper
Posted 2007-08-28 12:44:42 and read 14779 times.

Just another opportunity to blast US  Smile

All will the PIT talk please stop already? It's a pipe dream. US is just as likely to firesale all its Airbus and go all-Boeing as it is to move operations from PHL to PIT...hehe.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Helvknight
Posted 2007-08-28 12:51:05 and read 14749 times.

Quoting Clipperno1 (Reply 4):
I wonder how many of the listed delays in the article involved the B762. I'm not the guy who bashes an airline for operating 15+ years old. I work in air cargo operations and consider every aircraft younger than 15 years as a modern, just-off-the- line aircraft

You could have something there. Looking at the article and checking the US site most of the really bad delays are either on either 762 or 757 routes. The 333 routes aren't too bad which you would expect as the Airbii are a lot younger than the Boeings.

It's a combination of the old planes that should really be retired and PHL which is oversubscribed and a shambles.

I did notice looking at the past articles that the writer does seem to have a bit of a thing about US, he takes a pop at them every time he can, mind.

Topic: RE: US Airways - European Routes In Meltdown?
Username: 764
Posted 2007-08-28 13:15:54 and read 14641 times.

Well, I have made the mistake of flying US transatlantically once and actually had my ticket transferred to a UA flight on the return segment because I hated the though of being stuck with US on another long flight. All their flights were late, the ground crews terrible (both unprofessional and uncourteous) and the customer service nonexistent. The cabin cres were mostly decent and one of the ladies on the PHL-ORD segment was actually quite pleasant. The worst must be the seats though. In the rear section of the 330s they have squeezed in even more rows, giving you unbelievably little space. I fly a lot and Us had the worst Economy seating ever. The rather excellent IFE is not much fun if your legs hurt the entire time (and the person in front of you won't stop trying to recline her seat even though she knows that your knees are a fraction of an inch from her spine....).

Thank You so much to the lady in MSP who let me transfer the ticket to UA.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EXTspotter
Posted 2007-08-28 13:42:05 and read 14522 times.

I know this is only one experience, but when I was passing through MAN a few weeks back, the US flight to PHL was delayed by like 7 hours. I thought at the time that it was just a one off and it happens to everyone, however, when I do fly transatlantic I will probably try and steer clear for now.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flighty
Posted 2007-08-28 14:13:07 and read 14397 times.

Their 757 seems not to be fully adequate for the services such as BRU either.

Basically they are pushing the 767s hard, and they can take it, but the PHL weather does cause problems of all sorts for the hub.

How is customs at PHL with all this additional Europe traffic this year?

Topic: RE: US Airways - European Routes In Meltdown?
Username: Warreng24
Posted 2007-08-28 14:18:11 and read 14364 times.

Quoting Helvknight (Reply 6):
The 333 routes aren't too bad

The A333's are just as bad. The A333 flight from PHL to SJU is delayed quite often. There is a thread on FlyerTalk about avoiding the A333 to SJU.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Cityguy
Posted 2007-08-28 14:29:42 and read 14311 times.

It cannot be said enough. PHL, US and Parker are all a disaster. I am now going to EWR for my transatlantic business.

Topic: RE: US Airways - European Routes In Meltdown?
Username: IADLHR
Posted 2007-08-28 15:33:00 and read 14084 times.

Quoting Cityguy (Reply 11):
It cannot be said enough. PHL, US and Parker are all a disaster. I am now going to EWR for my transatlantic business.

Right on, right on. In a few weeks my wife and I are going to LIS. We live in DC and rather than change in Europe we were thinking of taking the train to PHL and flying PHL-LIS. I am a 1k flyer with UA and have been for quite some time. The idea of getting the miles on UA was a factor. Hoiwever, in the end we are flying CO-EWR-LIS. Over time I have heard horro stories and more horro stories about US. It just seems that they have not hit bottom yet on their reliability and customer service.

I also have close to 150,000 miles on US and have not flown them for a few years. In January I was faced with "using or losing" my miles. To avoid losing them, I cashed in some and my wife and I flew DCA-PBI for a long weekend. We were afgraid we might encounter something unplesant. However, the flights were on time, customer service the absolute worst. The PA system at the US gate was not working, the plane left from another gate than what was posted etc. etc. etc. Amazingly both flights, despite the problems, arrived on time. However, i do not plan to push my luck anymore until another close to 18 months pass and it will be time to cashe in some more miles before we "use it or lose it"

My job take me to NYC quite often and sometimes to BOS. I notice the travel on Amtraks Acela Express is way, wa up. I have to wonder how much of it is a direct result forn the awful, shabby, terrible customer service of US in DCA,LGA, BOS. I know I have met more than a few pax that were riding Amtrak becasue of poor, poor customer service and reliability on US, at least in the NE corridor. ,

Topic: RE: US Airways - European Routes In Meltdown?
Username: Skoker
Posted 2007-08-28 16:29:19 and read 13592 times.

You don't have to fly with your miles. You could do any sort of account activity and have them renewed for another 18 months.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-28 16:53:03 and read 13196 times.

Quoting Gilesdavies (Thread starter):
I thought this would be illegal and be interested to know how the safety instructions are carried out on these flights. Im English speaking, but if I was flying for example VCE/ATH-PHL

It is not illegal, by any stretch. It is good customer service to have crew who speak the language of the destination onboard. As for the safety demo, the FAA only requires the safety demo to be done in English, at least for US carriers (again, language of destination is good customer service). This is one of the reasons the safety card is done in pictures (hopefully easy to understand by all, regardless of language spoken).

Topic: RE: US Airways - European Routes In Meltdown?
Username: Coa747
Posted 2007-08-28 17:15:29 and read 12887 times.

I flew out of PHL a month ago and got the typical bad experience I have come to expect from US Airways but what made it even worse was the BS explanation that we got from the flightdeck for the delay. The guy up front had the balls to blame PHL airport and the airport authority and the city and suggested we write to them and express our anger because they give Southwest preferential treatment and allow them to use the short runway but not US Airways. I laughed as did the dead heading pilot next to me, because we know it was a bunch of BS. That situation is a huge competitive disadvantage for US Airways at PHL for passengers to sit on your plane and watch Southwest planes come and go for hours while you don't move an inch. But that just goes to show you the difference between a well run organization and a walking disaster like US Airways. I avoid US Airways when ever possible, and would never even consider flying them internationally. I am dumb founded how they continue to stumble along for decades.

Topic: RE: US Airways - European Routes In Meltdown?
Username: RafflesKing
Posted 2007-08-28 17:24:23 and read 12735 times.

You guys just need to fly with me.

I recently flew PHL-MXP on a 762 and PHL-CDG on the 333 and had wonderful on-time flights. The cabin crew did not speak Italian on the MXP flight which resulted in a little confusion when taking drink orders, but that seemed to be about it.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-28 17:31:21 and read 12655 times.

Quoting RafflesKing (Reply 16):
The cabin crew did not speak Italian on the MXP flight which resulted in a little confusion when taking drink orders,

Did the crew attempt to speak it? (This is in no way against US (as in US Airways) crews) I speak bar cart languages. I can get by in Japanese, Italian, Hebrew, Arabic, Mandarin, etc.. You fly routes long enough, you pick it up. Or at least ask someone to help out. That and a smile goes a long way.

Topic: RE: US Airways - European Routes In Meltdown?
Username: BY188B
Posted 2007-08-28 17:33:02 and read 12629 times.

I flew PHL-LGW a few years back on US A330. It was an overall excellent flight, on-time and great service.

Topic: RE: US Airways - European Routes In Meltdown?
Username: PSA727
Posted 2007-08-28 17:55:07 and read 12341 times.

I've made 3 trans-Atlantic roundtrips this summer. 1 with US and 2 with CO. And
actually, it was CO that had the delays for me, not US. Because of a mechanical
delay on a 764 AMS-EWR flight, i didn't get into DCA until the following afternoon
and had to stay overnight in Newark. On an eastbound flight to Europe, I arrived 6
hours late because of a delay. Do I blame CO? No...things like this happen. I make
about 15 trips a year to Europe, with most of the flights arriving close to schedule.
ATC decisions as well as weather are usaually the cause of most of my delays.

As for the article...I read it and thought it to be a little "unresearched" but typical for
a USA Today piece. The writer talks about on-time departure performance, but does
not include on-time arrival performance; which to me is the more important issue.
For example: My DUB-PHL flight at the end of July was about an hour late departing,
but arrived into PHL about 15 minutes behind schedule. I didn't even miss my PHL-DCA
flight, plus it took me about 5 minutes to clear immigration! The problem was waiting
for my luggage before customs, which is a problem with US at PHL. Normally, I just
have a carry-on piece so that's how I usually avoid that problem, but I know that most
people don't.

Does US have issues it needs to resolve at PHL? It sure does. Does it stop me from
flying them? No, because if I pick any airline, I can find faults with all of them...
UA at ORD and IAD, DL at JFK, CO at EWR, BA at LHR, blah,blah,blah.

Topic: RE: US Airways - European Routes In Meltdown?
Username: PanAm330
Posted 2007-08-28 17:55:36 and read 12341 times.

Quoting Clipperno1 (Reply 4):
They are on the way out of the fleet by the end of this year so let's see how US is doing the next summer.

No, they most certainly are not. In fact, US is refurbishing the interiors with new Envoy seats (that look like they're 1000 steps ahead of the current junk) and leather seats in Y.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Adam T.
Posted 2007-08-28 17:56:21 and read 12316 times.

I flew CLT-FRA and back on US earlier this summer and the experience was okay. Our flight was delayed about an hour going to FRA and overall customer service was fairly good. I had some very nice flight attendants on both flights and some not so nice ones as well.

The aircraft was an A330-300 which I have to say on the outside looked fantastic, inside was another story. The cabin was old, dirty,parts of side on a lav. door were missing, and I thought the overhead bins were going to fall off when we took off. Needless to say I was disappointed with the cabin on this particular A330.

Quoting Clipperno1 (Reply 4):
CLT prooved to be a very good choice and is a nice airport to connect. Also noticed that the US staff showed a lot of dedication there, which I hardly find anywhere in the USA anymore.

CLT really does have some great staff! For awhile a couple of years ago they got a little rude but have really improved in the past couple of years! I always have pleasant experiences with CLT based crews as well.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-28 18:06:25 and read 12163 times.

Quoting Gilesdavies (Thread starter):
which is regularly made up of trainees

The quote regarding that is:

"Still more were hastily staffed with trainees or reserves when the original crews timed out after long ground delays".

This happens with any airline. It is not unique to US Airways. When crews time out, you send in the reserves. Airlines staff reserves for that very (one of many) reason.

The writer of this article must not fly much, that or has no clue how airlines work. I'd expect perfection from him at his workplace always, based on his article.

Topic: RE: US Airways - European Routes In Meltdown?
Username: FlyDreamliner
Posted 2007-08-28 18:11:04 and read 12104 times.

I'm really hoping that US Airways incredible incompetence causes them to cave so that some real airline (like Delta....) can come buy them out.

Somehow the combined, new US Airways has all the disadvantages of both old US and America West.. it's uncanny. With my luck, I moved from PHL, where my hometown airline was nothing but a headache to MSP, where I get more of the same, just with airplanes painted a different color (and with blue camo seats).

Quoting Helvknight (Reply 6):
Quoting Clipperno1 (Reply 4):
I wonder how many of the listed delays in the article involved the B762. I'm not the guy who bashes an airline for operating 15+ years old. I work in air cargo operations and consider every aircraft younger than 15 years as a modern, just-off-the- line aircraft

You could have something there. Looking at the article and checking the US site most of the really bad delays are either on either 762 or 757 routes. The 333 routes aren't too bad which you would expect as the Airbii are a lot younger than the Boeings.

Really, the thread starter points to two routes as the worst for delays, GLA and LGW, and I'm pretty sure PHL-LGW is an A333 route. The A333s are no better than the 762s. Those 762s are still as strong as they ever were mechanically, however their interiors really are in rough shape. There is a picture floating around a.net of a US 762 with a movie screen made of 8.5 X 11 sheets of copier paper taped up on the wall. Exactly the kind of intercontinental service you expect crossing the atlantic..... I'm embarrassed as an American that "US" is on the side of that airplane... I'd be sick to think of them as our flag carrier.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flyboyaz
Posted 2007-08-28 18:18:41 and read 11970 times.

Much of the blame can be placed on the ATC system.....I mean you read articles and see stories on the news about it almost daily....it's not unique to PHL, but they do seem to get it worse there for some reason.

People love to hate us...so even when things get better, we'll still get picked on by the same bunch of jerks that we do now.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-28 18:19:50 and read 11970 times.

Quoting FlyDreamliner (Reply 23):
I'd be sick to think of them as our flag carrier.

All US (American) carriers are flag carriers.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Panamair
Posted 2007-08-28 18:51:03 and read 11588 times.

Quoting Flyboyaz (Reply 24):
People love to hate us...so even when things get better, we'll still get picked on by the same bunch of jerks that we do now.

You can only blame the 'haters' for so much....but those 762s ARE in very bad shape at least interior-wise, even from most objective observers. I flew three transatlantic Envoy flights (yes, all paid Envoy trips) in the last month and a half, all on the 762s, and frankly I haven't seen such a run-down and dilapidated cabin since the last days of TWA and Pan Am. At least those carriers had an excuse - they were broke, but US has no excuses, pulling in 9% operating margins in the last quarter and making $$ despite so many opeartional issues.

On all the flights, the IFE was out (on two of them, the system was completely out for everyone on the plane, and the FAs didn't even bother to mention it because, as one of them told me, it has become such a common occurence that we (they) actually think it's part of the routine, and on the other flight, half the cabin had sound while the other half didn't.) Then there's the usual fraying Envoy seats, the abundance of duct tape on armrests of Envoy seats, filthy (and I do mean filthy, sticky) PTV screens, as well as some seats that have malfunctioning reclines and legrests....

Service-wise, some of the FAs try hard but you can tell that they are also worn down by the poor product and having to apologize time and time again to passengers. There is also minimal staffing of the FA crews on most of these flights: for example, on the 762 in Envoy, there are only 2 FAs for 23 passengers (compared to 4 for 28 on AA (763); 4 for 35 on DL (763); 3 to 3.5 for 24 on CO (762)). On the A330s, it's only 9 FAs for 289 passengers...

[Edited 2007-08-28 18:53:32]

Topic: RE: US Airways - European Routes In Meltdown?
Username: IADGUY73
Posted 2007-08-28 18:56:01 and read 11532 times.

Quoting Gilesdavies (Thread starter):
It is a real scaving attack on US Airways' reliability across the Atlantic from their PHL base

Gee, what a shocker! I think it's so expected and a fact of aviation that it wouldn't even deserve to be called news. USA Today should point out something more out of the ordinary.

Quoting Flyboyaz (Reply 24):
Much of the blame can be placed on the ATC system.....I mean you read articles and see stories on the news about it almost daily....it's not unique to PHL, but they do seem to get it worse there for some reason

This has been discussed before...ATC has nothing to do with it. It's the airlines who schedule more flights into the airport than it can handle. Waiting for gates on arrival, and other delays at the gate is strictly an airline ops issue unless weather is a factor. And no, I'm not a controller nor do I work for the FAA. While the equipment ATC use is outdated, crowding the the airspace by the airlines does not help. Maybe the future of aviation is capacity, not frequency as Airbus hopes to fulfill that with the A380. No, I don't work for Airbus.  wave 

Topic: RE: US Airways - European Routes In Meltdown?
Username: Whappeh
Posted 2007-08-28 18:56:53 and read 11511 times.

Quoting PSA727 (Reply 19):
Does US have issues it needs to resolve at PHL? It sure does. Does it stop me from
flying them? No, because if I pick any airline, I can find faults with all of them...
UA at ORD and IAD, DL at JFK, CO at EWR, BA at LHR, blah,blah,blah.

Hey, finally some intelligence and rational thought!

Topic: RE: US Airways - European Routes In Meltdown?
Username: LAXdude1023
Posted 2007-08-28 18:57:53 and read 11510 times.

Maybe its just me (but I know it isnt), but it seems like all of US's problems are PHL centric. And small wonder, PHL is a crappy airport. PHL needs an overhaul BADLY!!!! Ive flown US out of CLT and PHL several times. CLT was a breeze, it was great! PHL SUCKS!!!! Flights were delayed, the airport is in bad shape, the ground staff was horrible, etc. US really needs to do something about it.

Quoting Adam T. (Reply 21):
CLT really does have some great staff! For awhile a couple of years ago they got a little rude but have really improved in the past couple of years! I always have pleasant experiences with CLT based crews as well.

Yes they do! In my mind CLT shows off the good of US and PHL shows off the bad.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Silentbob
Posted 2007-08-28 19:06:10 and read 11381 times.

Quoting Flyboyaz (Reply 24):
Much of the blame can be placed on the ATC system.....I mean you read articles and see stories on the news about it almost daily....it's not unique to PHL, but they do seem to get it worse there for some reason.

The weather in PHL has been worse than in recent memory this year too.

Quoting EWRCabincrew (Reply 22):
The quote regarding that is:

"Still more were hastily staffed with trainees or reserves when the original crews timed out after long ground delays".

This happens with any airline. It is not unique to US Airways. When crews time out, you send in the reserves. Airlines staff reserves for that very (one of many) reason.

The "trainee" bit strikes me as unlikely. I don't recall US hiring any FAs for PHL in a long time. About a year ago they hired some for PHX but I thought most of the them in PHL were displaced from PIT or have been in PHL for a while.

That said, the aircraft do need to be cleaner.

Quoting Coa747 (Reply 15):
The guy up front had the balls to blame PHL airport and the airport authority and the city and suggested we write to them and express our anger because they give Southwest preferential treatment and allow them to use the short runway but not US Airways. I laughed as did the dead heading pilot next to me, because we know it was a bunch of BS.

WN does get preferential treatment in PHL, that's not even debatable at this point. One could even argue that all of the flights that WN has added to PHL has negatively impacted the ATC problem there. Parker has said that the PHL airport's desire to move DL to A West did cause them to add international flights at a faster rate than they had planned. That is why the aircraft are being pushed to the limits. I'm not justifying it, just giving some background.

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-28 19:10:45 and read 11322 times.

Quoting Silentbob (Reply 30):
The "trainee" bit strikes me as unlikely

My point exactly. Yet another "travel expert" giving their view of the "reality" of it all. Just because you travel, does not make you an expert on airline operations.  Yeah sure

Topic: RE: US Airways - European Routes In Meltdown?
Username: AlexPorter
Posted 2007-08-28 19:23:21 and read 11157 times.

Quoting 764 (Reply 7):
Thank You so much to the lady in MSP who let me transfer the ticket to UA.

I wonder if this is the same woman who rebooked me due to a significant delay on MSP-PHL (causing me to very likely miss my connection) onto a SkyTeam itinerary culminating in a transatlantic Continental BusinessFirst seat, despite my original itinerary being entirely in Y class?

That said, my return flights CDG-PHL-MSP were all great, but according to my friends who did wind up on PHL-CDG, that flight left the gate on time but didn't takeoff until over an hour later.

Topic: RE: US Airways - European Routes In Meltdown?
Username: PHLwok
Posted 2007-08-28 19:29:50 and read 11085 times.

US used to be at least an acceptable transatlantic option, particularly when the 767 interiors were in better shape and the A330s were newer and in their original configurations. However, if you haven't been on them this year, you can't use a US flight from even a year ago to compare - the operation has pretty much collapsed this summer. I used to fly them regularly across the pond, but now go out of my way to take someone - anyone - else. Should they manage to win their China application, you can bet that I won't be using them, even though PHL-PEK is a route I do several times a year.

US has had its customer service issues for some time, but this year they've reconfigured the A330s to make them less comfortable, added ETOPS 757s in a not-so-comfortable config (avoid row 4 on that subfleet) and have scheduled the aircraft so tightly that one being out of service for even a day causes a ripple effect through the system. This isn't uncommon, but appears to affect US much worse than others. The MUC issues show how this can happen. PHL is of course part, but by no means all, of the problem, as we've had a good number of storms this summer and that has caused massive runway and taxiway delays that the airport can't easily recover from during the evening rush as it doesn't have enough of either.

The only points of hope going forward are new business seats (I believe starting with the 767s this winter) and maybe some A350s down the road. Short of a change in management or a massive overhaul of TA ops, though, do not expect this get better in the near to medium term. Operations might get a bit more reliable as they don't push the planes as hard once the seasonal destinations end in Sep/Oct, but that's about it.

If you have to fly US across the pond, you have a better chance of being on time via CLT, but PHL ops problems can and do frequently spill over to CLT given the number of US aircraft transiting PHL, so they are not immune by any means.

I'm someone with well over a million flown miles on US in the past decade and have purchased many, many full fare Y, F and transatlantic C tickets on them. I was loyal through two bankruptcies, but at this point, with management both incompetent and seemingly under the illusion that there's nothing wrong, I'm flying as much as possible on other carriers. I don't want to - I'm not a fan of unnecessary connections for instance being PHL based - but at this point it's more reliable, and often more comfortable, to fly someone else. For transatlantic, at least there are plenty of other good options out of PHL (BA, AF; to stay on Star, LH, good connections to UA). So what if I have to connect in FRA on LH to get to MUC? At least I'm pretty unlikely to take two days to get there. And if my client is paying $5K+ plus in business fares to get me there, making a habit of showing up even 6 hours late is unacceptable.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SK601
Posted 2007-08-28 19:30:04 and read 11056 times.

Of course the statistics do not show very nice results, but one can only give a good conclusion when compared with other airlines and with a breakdown of the delays in "within airline control" (tecnical/staff shortage etc.) and "beyond airline control" (atc, weather).

I work in AMS and honestly, KL intercontinental ops are not performing very well this summer  embarrassed   no  .
KL eur ops is performing relatively good btw, despite the frequent KLCityhopper delays.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Silentbob
Posted 2007-08-28 20:04:24 and read 10692 times.

Quoting PHLwok (Reply 33):
US has had its customer service issues for some time, but this year they've reconfigured the A330s to make them less comfortable

That will change for next year.

Topic: RE: US Airways - European Routes In Meltdown?
Username: TOLtommy
Posted 2007-08-28 20:11:21 and read 10606 times.

Quoting Gilesdavies (Thread starter):
It also goes on to mention about crew shortages, and how many flights leave with the minimum number of crew, which is regularly made up of trainees and some flights do not even have crew who speak the local language of where they flying from or to...

EWRCabinCrew is right, there is no requirement to speak any language other than English on a US carrier.

As for the comments about the flight being regularly made up of trainees, thats simply incorrect. International flying pays a premium, and has more time off betweent trips, the senior FA's love int'l flights. As for the trainees, don't forget that the HP/US FA seniority merger hasn't happened yet. US is hiring new FA's, but they are not PHL based. Those new FA's are only flying on West metal right now. PHX based. They don't work on East metal. East still has FA's on furlough.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flyingcat
Posted 2007-08-28 20:21:48 and read 10500 times.

Quoting Silentbob (Reply 35):

What are they changing for next year?

Topic: RE: US Airways - European Routes In Meltdown?
Username: Adam T.
Posted 2007-08-28 20:43:11 and read 10286 times.

Quoting LAXdude1023 (Reply 29):
Maybe its just me (but I know it isnt), but it seems like all of US's problems are PHL centric. And small wonder, PHL is a crappy airport. PHL needs an overhaul BADLY!!!! Ive flown US out of CLT and PHL several times. CLT was a breeze, it was great! PHL SUCKS!!!! Flights were delayed, the airport is in bad shape, the ground staff was horrible, etc. US really needs to do something about it.

I was thinking the same thing. I have not experienced PHL ops but I have noticed that most of the complaints I see on here about US Airways are PHL based or Tempe based. I don't see US problems at CLT, PHX, or LAS written about nearly as much as PHL.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SJUSXM
Posted 2007-08-28 20:58:25 and read 10137 times.

Quoting Coa747 (Reply 15):

Sure US has its problems but blaming it on WN isnt entire BS. Philly was a mess before, but the airport decided WN could come in and add however many flights they wanted. They got 60 (?) a day now. and PHL is already in the busiest air corridor in the world with IAD DCA BWI JFK EWR LGA and BOS so close. WN does get preferential treatment. Look at the airport getting DL to move to A just so WN can have more gates to add more flights to congest things even worse.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Silentbob
Posted 2007-08-28 21:10:55 and read 9984 times.

Quoting Flyingcat (Reply 37):
What are they changing for next year?

Parker said the 330 config was a mistake shortly after they rolled out but it was too late to fix this summer. He said the issue will be "addressed", I'd like to think that means there will be some type of change.

Topic: RE: US Airways - European Routes In Meltdown?
Username: GLAGAZ
Posted 2007-08-28 21:30:40 and read 9784 times.

Is there a tech 757 in LIS? This just appeared on the GLA screens:

22:00 US739 LISBON VIA LISBON CANCELLED
23:00 US739 PHILADELPHIA AND PHILADELPHIA CANCELLED

Odd time and i imagine would be stopping for fuel, obviously cancelled now though.

Gaz

[Edited 2007-08-28 21:31:00]

Topic: RE: US Airways - European Routes In Meltdown?
Username: JGPH1A
Posted 2007-08-28 21:40:35 and read 9662 times.

Quoting GLAGAZ (Reply 41):
22:00 US739 LISBON VIA LISBON CANCELLED
23:00 US739 PHILADELPHIA AND PHILADELPHIA CANCELLED

Something went wrong...

** US - US AIRWAYS **
0739/28AUG
N LIS/LX THIS FLIGHT IS CANCELED FOR MAINTENANCE
N GLA/LX THIS FLIGHT IS CANCELED FOR MAINTENANCE
P PHL/PRE 900P L07:50

SKED LIS ORIG 1025A GTD 23 SHIP 999
PHL 110P TERM GTA A10
>

US739 is scheduled LIS PHL - did it divert to GLA ? The LIS "Landing Cancelled" is wierd though, why would they send that out ? Most odd.

Topic: RE: US Airways - European Routes In Meltdown?
Username: PanAm1971
Posted 2007-08-28 22:00:09 and read 9459 times.

You guys finally got me. I've read these forums for years... and this subject pulled me in and got me to sign up. I've traveled all over this planet. I've been on great airlines... like Pan Am when she picked up her first 747-100's... and I've flown Belavia to Minsk with a seat pitch that still makes my neck hurt when I think about it. But I've never seen anything like I saw a PHL on my way to MUN on US last September. I flew in from LGA and had to go to the counter because I was nonreving.(My best friend is a pilot-no-not for US). There was a just a small line. Maybe 8-10 folks. Should have taken about 10 to 20 minutes to clear through. There were four ticket agents. Not a problem. I had about 1:15 to make my connection. Nothing happens. Literraly. The line is dead stop. Two folks are being served by one agent. The others are typing away or walking around. Half an hour passes. Two more people are now being served. The line behind me is now getting pretty long. I see two elderly folks, Germans I think, get up to the desk. They asked for seats together. The agent-a fat, in fact obese, female ticket agent, yelled at them at the top of her lungs. And she kept yelling. The other agents just kept going on like it was just another day. The two elderly folks looked shattered. My friend and I couldn't say a thing-he could have gotten in trouble. A Brit behind me asked the ticket agent if that was really necessary. You can guess what happened next. I'm a proud patriotic American... a former US Marine to boot. I've never been so ashamed in all my life. The worst part was-no one at US lifted a finger to correct an obviously out-of-control situation. It wasn't a case of low morale. There WAS NO MORALE! I even got the vibe of "us against them." I know US has been through a lot. However, there is no excuse for this. PHL, as an airport, is a nightmare for hub ops. That's another subject though. BTW-we made our flight. I'll never forget that scene. Sorry to drone on.

Topic: RE: US Airways - European Routes In Meltdown?
Username: TUNisia
Posted 2007-08-28 22:02:36 and read 9441 times.

Quoting Flyboyaz (Reply 24):
Much of the blame can be placed on the ATC system.....I mean you read articles and see stories on the news about it almost daily....it's not unique to PHL, but they do seem to get it worse there for some reason.

People love to hate us...so even when things get better, we'll still get picked on by the same bunch of jerks that we do now.

You seem to believe everything that comes out of the sandcastle in Tempe. Those in Tempe have no clue how to run a TATL flight properly. Have you even flown on a european carrier on a TATL flight and then compare it to a flight on US? Did you see the pic of the US flight using 8X11 sheets of printer paper for a movie screen on a flight to ATH?

My family/friend and I were going to fly US this summer to Europe but we opted out at the last minute and paid more to fly with SAS. We wanted peace of mind, and sadly that isn't what you get when you fly with US... hopefully that will change. I WANT to see US turn around and become a great choice to Europe. Until then, they won't be getting my money.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flighty
Posted 2007-08-28 22:11:18 and read 9346 times.

Well I checked most all of today's US Europe arrivals.

ZRH is about 3 hours late. LIS diverted to GLA for some reason. And the FRA 333 was canceled. 2 non-completes in one day is not good.

But, the rest of the operation looks very good -- on-time or early, for the other 20 or so Europe flights. The 767 in particular seems to have had a perfect day with only 1 delay.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-28 22:32:55 and read 9127 times.

Quoting FlyDreamliner (Reply 23):
Somehow the combined, new US Airways has all the disadvantages of both old US and America West.. it's uncanny.



Quoting TUNisia (Reply 44):
You seem to believe everything that comes out of the sandcastle in Tempe. Those in Tempe have no clue how to run a TATL flight properly.

It's been over two years since this merger took place. Parker and company should have had their sh*t together long before now. You can't blame all this mess on PHL or bad weather or ATC. The airline certainly has a problem, at it starts at the top and trickles all the way down. My employer refuses to book any of our employees on US, regardless of price and destination, even when more convenient. And to think these guys actually believed they could buy and integrate Delta into their system. If any airline in this country returns to BK court in the next few of years, US will be the one to do it. Their only hope is to axe Parker and get a competent management team in place.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Frntman
Posted 2007-08-28 22:40:25 and read 9024 times.

Quoting PanAm1971 (Reply 43):
The worst part was-no one at US lifted a finger to correct an obviously out-of-control situation. It wasn't a case of low morale. There WAS NO MORALE! I even got the vibe of "us against them." I know US has been through a lot. However, there is no excuse for this. PHL, as an airport, is a nightmare for hub ops. That's another subject though. BTW-we made our flight. I'll never forget that scene. Sorry to drone on.

Which ticket counter did this occur at? The domestic one at terminal B/C or the international in A-West?

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flighty
Posted 2007-08-28 22:42:25 and read 9005 times.

Quoting SkyyMaster (Reply 46):
Their only hope is to axe Parker and get a competent management team in place.

What do you mean, axe Parker. He has already achieved the impossible. Maybe he is no Doug Steenland or but he is an okay CEO. Doug has been lying low but he can hopefully see that his airline's #1 problem is customer service.

US needs to hire people from the hotel and hospitality business -- real live hotel management master's degree holders. Place a few of them -- not internal former F/As or what have you -- as managing directors in charge of US customer service and you will see things come around. Or, they can keep ignoring reality.

Oh, the people of US are pretty good. But their playbook just isn't high class enough for the stylish jet flying business they want to be a part of. It's time to improve the product while there's still time.

Topic: RE: US Airways - European Routes In Meltdown?
Username: BlueElephant
Posted 2007-08-28 22:55:19 and read 8875 times.

Quoting D328 (Reply 3):
USAirways can't hold anything together. Not even on clear sunny days at PHL...They need to give up and do something with PHL, ie. move back to PIT, or atleast 1/3 of the ops back to PIT.

 checkmark 

The Reason why all the flights are getting delayed out of PHL is obvious. There are simply too many flights trying to get out around the mid evening departure rush with really 1 usable Runway for Departures. I think that PHL should really use BOS and PIT as backups for their International Flights so that it eases the use on that Single Runway.

My Suggestion is move some of those 330 Flights to PIT and some of the 757s to BOS. This would probably ease the tension in PHL and allow for less departure delays.

I bet it doesn't help when it comes to NYC traffic and slot times.

Quoting Flighty (Reply 9):

How is customs at PHL with all this additional Europe traffic this year?

Customs is not actually that bad. They have a good facility there at PHL.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Steeler83
Posted 2007-08-28 23:00:35 and read 8825 times.

Quoting D328 (Reply 3):
USAirways can't hold anything together. Not even on clear sunny days at PHL...They need to give up and do something with PHL, ie. move back to PIT, or atleast 1/3 of the ops back to PIT.



Quoting HPRamper (Reply 5):
All will the PIT talk please stop already? It's a pipe dream. US is just as likely to firesale all its Airbus and go all-Boeing as it is to move operations from PHL to PIT...hehe.

How about if I make just one more PIT-related thread here, basically to say that I agree with you HPramper. If PIT had the numbers and proof that yields would make any kind of transatlantic flights viable and feasible, then a good chunk of US traffic would still be going through PIT. I would LOVE for large international traffic to come through PIT, but PHL has the bulk of the demand and the statistics to prove the routes viable, just a crappy airport layout. It also doesn't help the situation any that much of US' equipment is obsolete and not always so reliable as indicated above.

As somebody else stated above, it's not entirely about how PHL sucks. Every airline has some flaw with them. How about BA being voted the worst airline in Europe recently, according to another thread. And, from that source (likely containing numerous other sources), one of the biggest problems with BA at LHR is bags lost. Sound familiar? They do have plans to give a complete overhaul of the whopper mess of LHR. The way I see it, LHR is much worse than PHL; there are only TWO runways TOTAL at LHR, and LHR handles more than TWICE the traffic at PHL. How is that for food for thought?

US is at the bottom/top of the list with customer service/complaints, depending on how you look at it, but UA is not far behind.

Quoting PanAm1971 (Reply 43):

That sounds harsh. What gives???

Topic: RE: US Airways - European Routes In Meltdown?
Username: ScottB
Posted 2007-08-28 23:36:25 and read 8489 times.

Quoting Silentbob (Reply 30):
WN does get preferential treatment in PHL, that's not even debatable at this point. One could even argue that all of the flights that WN has added to PHL has negatively impacted the ATC problem there.



Quoting SJUSXM (Reply 39):
Sure US has its problems but blaming it on WN isnt entire BS. Philly was a mess before, but the airport decided WN could come in and add however many flights they wanted. They got 60 (?) a day now.

Actually, US Airways' problems at PHL are partly of its own making. In the summer of 2001, US Airways and US Airways Express offered a total of 395 daily departures from PHL. Today, they offer 427 daily departures. Strangely, this was done by cutting over 100 daily mainline departures from the Summer 2001 total (257 vs. 152) and doubling Express departures (138 vs. 275). Consequently, they're offering less passenger capacity but using more airfield capacity -- that does not seem like an effective strategy to me.

US also continues to run a banked hub at PHL which is not a terribly good match for the airfield. And it's very doubtful that WN's 73% on-time arrival rate vs. US's of 52% at PHL is just due to "preferential treatment." I guess that FL's 69% on-time arrival rate at PHL is also thanks to favorable ATC treatment?

Quoting SJUSXM (Reply 39):
Look at the airport getting DL to move to A just so WN can have more gates to add more flights to congest things even worse.

US justified needing more gates in order to offer a handful of seasonal services to Europe. But they hardly use the gates they currently have, what with approximately 50 mainline gates and only about 150 daily mainline departures. WN is running 65 daily departures from 8 gates. Moreover, some of the gates in E will be blocked by construction of the E hammerhead.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Jmc1975
Posted 2007-08-28 23:36:59 and read 8490 times.

Quoting PSA727 (Reply 19):
As for the article...I read it and thought it to be a little "unresearched" but typical for
a USA Today piece.

He also falsified the fact that parts are stocked in PHX where in reality the parts for trans-Atlantic aircraft (ie. 762s and A333s) are stocked in PHL. Joe Brancatelli is a dirty liar.

Topic: RE: US Airways - European Routes In Meltdown?
Username: PanAm1971
Posted 2007-08-28 23:37:41 and read 8490 times.

Quoting Frntman (Reply 47):

Which ticket counter did this occur at? The domestic one at terminal B/C or the international in A-West?


I think it was A-West. I'll call my friend and find out.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Aloha73G
Posted 2007-08-29 00:00:55 and read 8284 times.

As far as flight being staffed with "trainees." I don't think so.

A flight made up entirely of reserves.....VERY possible.

In my 1st 2 weeks at HA I flew 3 severely delayed trans-pac flights with crews made up entirely of my classmates from training. Those flights were great! I flew as the First F/A on one of them and I never felt such pride when we landed and the flight had been completely "regular."

-Aloha!

Topic: RE: US Airways - European Routes In Meltdown?
Username: Vega
Posted 2007-08-29 01:04:13 and read 7849 times.

The majority of problems highlighted in the article are primarily caused by US Airways, NOT the airport as some here would like us to believe. The airport does indeed require a "makeover" and in fact that is currently either in the planning stages, or already funded and in progress. I and others have delineated this many times in many Threads. Some here not familiar with the geographic constraints of the Philadelphia region, do not understand the limitations for growth at PHL. PHL could only dream of being on property 1/2 the size of DFW or IAH, or AND CURRENT: Denver - International (DEN / KDEN), USA - Colorado">DEN. At best, a completely NEW PHL can evolve into 1 of the 3 FAA CEP Plans - any one of which would be a significant improvement. As has been pointed out before, one of the reasons CLT has less (AND THE OP HERE IS LESS) problems than PHL is the much smaller and compact physical size of the airport and the significantly less number of actual O&D passengers transiting the airport. Almost 65% of all traffic at CLT is connecting - people moving from one gate to another without clogging up the ticket, baggage claim and inter-terminal links. Obviously one way to provide a quick (traffic) fix at PHL and many other large airports is to introduce and sponsor legislation to restrict the number of small aircraft movements during peak hours. Will that ever happen - unlikely.

A key problem with US is that they are attempting to become a Global carrier, but currently have a fleet of underpowered/weight restricted and overly extended 333s and 767-200ERs - never intended for the use they are experiencing. That should be resolved with the arrival of the 332s starting in 2009. If US gets China, they will likely also acquire 2 or 3 340s, either from a 2nd source or directly from Airbus before March of 2009. Additionally and very arguable, the ownership of US is just not experienced (yet) with the requirements of creating a successful Global carrier - they're experience has been one of managing a casual (ala LUV with 1st Class) domestic airline (US + Mexico), with very limited and marginal trans-continental services. Further and the most significant problem to date from my perspective, is their inability to successfully take near term risks in their trade-off of airline quality versus the bottom line. They really need to spend more now to get the airline on track to compete with CO and others, or they will likely continue to loose credibility. I mean if US wanted to pay to expand the international terminal at PHL and/or completely redesign and upgrade the domestic terminals to support a more efficient operation, it would happen. So far they have only cried for more gates. All of these infrastructure problems and management's lack of support to fix them is likely a paramount reason for less than optimal employee morale and resultant customer relation shortcomings. An unknown factor is the strategic plan of US. If they are focused on being acquired, or acquiring, it is understandable, although from an employee or customer view point unacceptable, that they would focus on the Bottom Line and minimize to bare bones investments.

Quoting LAXdude1023 (Reply 29):
Maybe its just me (but I know it isnt), but it seems like all of US's problems are PHL centric. And small wonder, PHL is a crappy airport. PHL needs an overhaul BADLY!!!! Ive flown US out of CLT and PHL several times. CLT was a breeze, it was great! PHL SUCKS!!!!

LAX is not much better - in fact in many cases it's much worse and I use both frequently - LAX just gets less publicity. LAX can only dream of an international facility which approaches PHL. SUCKS and Crappy are very mature descriptions, but typical from a historic PHL Basher.Suggest you familiarize yourself with the current funded plans and new construction for the airport before spewing inaccuracies and a sense of misguided Doom.

Quoting BlueElephant (Reply 49):
My Suggestion is move some of those 330 Flights to PIT and some of the 757s to BOS. This would probably ease the tension in PHL and allow for less departure delays.

And where do you suggest US get all the connecting traffic and supporting international O&D for flights from PIT ??
Why should US compete with other carriers at BOS, when they have very little competition on most of their routes at PHL? Also, like PIT, how would US achieve acceptable connecting levels?

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-29 01:05:46 and read 7849 times.

Quoting Flighty (Reply 48):
Doug has been lying low but he can hopefully see that his airline's #1 problem is customer service.

Laying low? Should not a CEO of an airline that consistently ranks at or near the bottom in customer satisfaction and at or near the top in customer complaints be doing something besides laying low? Instead of spending six months on his ridiculous attempt to take over an airline twice to three times his size, he should have gotten his own house in order and fixed the problems they had then, and still have today. To a CEO, "hopefully" should not be in his vocabulary. If I am a stockholder, that is totally unacceptable. US has many problems, and the bottom line is the CEO is ultimately responsible. Laying low and hoping isn't going to cut it.

Topic: RE: US Airways - European Routes In Meltdown?
Username: WorldTraveler
Posted 2007-08-29 01:12:42 and read 7777 times.

it's a conspiracy attempt by the other 5 network carriers to shut US out of a China route.  Smile

Topic: RE: US Airways - European Routes In Meltdown?
Username: LAXdude1023
Posted 2007-08-29 01:22:01 and read 7713 times.

Quoting Vega (Reply 55):
LAX is not much better - in fact in many cases it's much worse and I use both frequently - LAX just gets less publicity. LAX can only dream of an international facility which approaches PHL. SUCKS and Crappy are very mature descriptions, but typical from a historic PHL Basher.Suggest you familiarize yourself with the current funded plans and new construction for the airport before spewing inaccuracies and a sense of misguided Doom.

Did I say LAX was any better? I guess you must have just pulled that from my screen name. Good job!  Yeah sure

I wasnt comparing PHL to LAX. LAX has much room for improvement as well. And yes PHL has many, many problems, but I didnt say LAX didnt. I personally think SFO is a better airport, but LAX will always get the service it gets because its Los Angeles.

Oh and the World vs. PHL attitude is real mature too!!!!

Topic: RE: US Airways - European Routes In Meltdown?
Username: Vega
Posted 2007-08-29 01:37:13 and read 7586 times.

Quoting LAXdude1023 (Reply 58):
Did I say LAX was any better? I guess you must have just pulled that from my screen name. Good job!

From your Profile:
"This LA dude is moving to Chicago! How am I going to deal with those winters??!!"

Quoting LAXdude1023 (Reply 58):
Oh and the World vs. PHL attitude is real mature too!!!!

You're struggling to refute with an empty assumption.

Topic: RE: US Airways - European Routes In Meltdown?
Username: LAXdude1023
Posted 2007-08-29 02:15:57 and read 7320 times.

Quoting Vega (Reply 59):
"This LA dude is moving to Chicago! How am I going to deal with those winters??!!"

Yes im from Los Angeles. Yes I live in Chicago now. I lived in LA my whole life (just about), but I never said any thing about LAX being a great and user friendly airport. I wish LAX well because I wish Los Angeles well, not because of the airport itself. I didnt say ANYTHING about LAX in my post. I love LA, but LAX isnt the greatest. Just like I know lots of people who live in Philly that think PHL is crap.

Sufice it to say that neither airport is stellar.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Bicoastal
Posted 2007-08-29 02:29:43 and read 7223 times.

Quoting IADLHR (Reply 12):
am a 1k flyer with UA and have been for quite some time. The idea of getting the miles on UA was a factor. Hoiwever, in the end we are flying CO-EWR-LIS

TAP is a member of Star Alliance. Fly UAX to EWR and then TAP to Lisbon. That way you'll earn your United miles.

Topic: RE: US Airways - European Routes In Meltdown?
Username: AT777
Posted 2007-08-29 02:37:36 and read 7171 times.

With all the delays at PHL, why doesn't US use CLT, their biggest hub, for more int. flights.

I know everyone on here is going to say CLT can't support it, which if it was only people from Charlotte I would say everyone is correct. My reasoning I say this is that it sounds like PHL is a mess and something needs to happen to cut delays. Have some of the flights out of PHL depart CLT where the delays are a lot less. Plus CLT will have another runway here in the next 2 years or so and that would possibly mean even less delays.

I'm sure people would rather connect in CLT where it sounds like it's a lot easier to do, rather than have numerous delays in PHL and have customers get even more p-ed off because they have to connect where the problem is.

If you don't connect in PHL and you are from there, it's just an hour or so flight to CLT.

Just my opinion, so please don't bash me too hard like every other time I have posted or replied on something.

Ashley in CLT

Topic: RE: US Airways - European Routes In Meltdown?
Username: Freshlove1
Posted 2007-08-29 02:49:17 and read 7083 times.

Quoting Warreng24 (Reply 10):
The A333's are just as bad. The A333 flight from PHL to SJU is delayed quite often. There is a thread on FlyerTalk about avoiding the A333 to SJU.

Right on brother. I was on that flight last year (1074 i think) and it left PHL only about 30 min late which was not to bad but on the return flight (SJU-PHL) a week later (1024 if i remember correctly) it was 8 hrs late due to MTC in PHL. We got into PHL after midnight which didn't bother me as that was my final destination but I am sure there were some very unhappy passengers that missed their connections. The agents for US in SJU did their best to get people to where they needed to go on other airlines but it's hard to do that as most if not all the flights out of SJU were full. When it goes wrong it really goes wrong and there is really nothing they can do.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Flighty
Posted 2007-08-29 02:50:07 and read 7068 times.

Quoting AT777 (Reply 62):
With all the delays at PHL, why doesn't US use CLT, their biggest hub, for more int. flights.

I know everyone on here is going to say CLT can't support it, which if it was only people from Charlotte I would say everyone is correct. My reasoning I say this is that it sounds like PHL is a mess and something needs to happen to cut delays.

PHL is a huge American city in 2007. It needs a lot of international flights.

There are ways to cure the traffic problems. Get rid of GA aircraft in the vicinity, as public INTL flights are vastly more important. Slot the nearby airspace. Or, just slot PHL down to where 100 or so RJ and prop flights disappear.

Having a smooth running PHL would be nice for everyone. Cutting the crown jewel Europe / Latin America or transcon flights is justthe last place they should be looking for easy cuts.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Jlbmedia
Posted 2007-08-29 03:20:18 and read 6868 times.

Quoting PanAm1971 (Reply 43):
The agent-a fat, in fact obese, female ticket agent,

I am wondering why the size and/or sex of the ticket agent was important to the story?

Quoting ScottB (Reply 51):
Actually, US Airways' problems at PHL are partly of its own making. In the summer of 2001, US Airways and US Airways Express offered a total of 395 daily departures from PHL. Today, they offer 427 daily departures. Strangely, this was done by cutting over 100 daily mainline departures from the Summer 2001 total (257 vs. 152) and doubling Express departures (138 vs. 275). Consequently, they're offering less passenger capacity but using more airfield capacity -- that does not seem like an effective strategy to me.

US also continues to run a banked hub at PHL which is not a terribly good match for the airfield. And it's very doubtful that WN's 73% on-time arrival rate vs. US's of 52% at PHL is just due to "preferential treatment." I guess that FL's 69% on-time arrival rate at PHL is also thanks to favorable ATC treatment

US justified needing more gates in order to offer a handful of seasonal services to Europe. But they hardly use the gates they currently have, what with approximately 50 mainline gates and only about 150 daily mainline departures. WN is running 65 daily departures from 8 gates. Moreover, some of the gates in E will be blocked by construction of the E hammerhead.

 checkmark  Very well put. Welcome to my RUL.

John. (Obese Male)

Topic: RE: US Airways - European Routes In Meltdown?
Username: Steeler83
Posted 2007-08-29 03:21:23 and read 6867 times.

Quoting ScottB (Reply 51):
Actually, US Airways' problems at PHL are partly of its own making. In the summer of 2001, US Airways and US Airways Express offered a total of 395 daily departures from PHL. Today, they offer 427 daily departures. Strangely, this was done by cutting over 100 daily mainline departures from the Summer 2001 total (257 vs. 152) and doubling Express departures (138 vs. 275). Consequently, they're offering less passenger capacity but using more airfield capacity -- that does not seem like an effective strategy to me.

I forgot all about US doing that as they tried to restructure theirselves during bk. There are certainly some routes where they could have more mainline flights and less RJs, but I think that they also did a bit of a reversal to save $$$ on landing fees at PHL, given that they intended to make PHL one of their principal airports. While I do think that having more RJs and less mainline at PHL, come to think of it since you brought it up, do add to capacity issues regarding aircraft frequency, they probably did this to get more bang for their buck. (Probably was the case, I really don't know that much, I am only guessing here...)

Quoting Flighty (Reply 64):
Having a smooth running PHL would be nice for everyone. Cutting the crown jewel Europe / Latin America or transcon flights is justthe last place they should be looking for easy cuts.

PHL is a goldmine for US, and transcon flights, along with the gateway flights to Europe and Latin America are big money makers for US. PHL has the market for such operations; CLT not so much, and both airports are key airports for different reasons. CLT is the major domestic hub with some flights to Europe, but a boatload of Latin America routes as well. PHL is a major domestic hub as well, but with its large O&D for European flights, is the European gateway for US.

I am actually in favor of a better PHL because of the fact that it has the market for the ops that US runs there. I have seen the proposed layouts of PHL, and I have to say I like the midfield terminal idea the most. I don't know if this is the preferred alternative to the current PHL or not, but as Vega stated above, anything would be an improvement.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Davidlc3
Posted 2007-08-29 03:34:40 and read 6763 times.

Quoting EWRCabincrew (Reply 22):
This happens with any airline. It is not unique to US Airways. When crews time out, you send in the reserves. Airlines staff reserves for that very (one of many) reason.

If I'm not mistaken, reserve on PHL Int'l is +20 years...unless they have lifted the fence around the sub-base. But I'm pretty certain that US East has not seen a new hire in many, many years.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Bobprobert95
Posted 2007-08-29 03:42:28 and read 6704 times.

I am a silver going on gold for US by Oct 30 and I fly out of CVG. That means that I go to CLT or PHL to connect. All I can say is that PHL is a dump. The weather and ATC seem to be a problem all of the time. Also, surlyness is a trademark of Philly. Hell they booed Santa Claus for crying out loud. The last time out of that hell hole we were delayed by weather and then had to get on a crappy CRJ2 without any ground supplied air conditioning. We were 15th to go and it was hotter than hell. The guy next to me was going to go postal

Now CLT on the other hand has been a dream. No problems and good old southern hospitaltiy combined with the rocking chairs. Good stuff.

BTW, If DL wasn't such a ripoff out of CVG I would be gold or higher with whatever DL's FF program is. Delta blows!

JB

Topic: RE: US Airways - European Routes In Meltdown?
Username: TropicBird
Posted 2007-08-29 03:51:16 and read 6632 times.

A comment was made earlier about Parker laying low. With that in mind, a friend at US recently told me that he believes the reason for the lack of aggressive direction in fixing these problems is because of a possible merger with UAL. If true, this would explain the dragging of feet because it will change the entire structure of the airline and why waste money on something that will become irrelevant.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Steeler83
Posted 2007-08-29 03:55:14 and read 6597 times.

Quoting TropicBird (Reply 69):
a friend at US recently told me that he believes the reason for the lack of aggressive direction in fixing these problems is because of a possible merger with UAL. If true, this would explain the dragging of feet because it will change the entire structure of the airline and why waste money on something that will become irrelevant.

And who would do the acquisition, US or UA? I thought Parker wanted to complete the US/HP merger before looking to anyone else...

Topic: RE: US Airways - European Routes In Meltdown?
Username: EWRCabincrew
Posted 2007-08-29 03:57:09 and read 6575 times.

Quoting Davidlc3 (Reply 67):
But I'm pretty certain that US East has not seen a new hire in many, many years.

Correct, but reserves do not necessarily mean new hires. It just means they are not senior enough to hold a line of flying at their given domicile.

Don't equate reserve to new.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Freshlove1
Posted 2007-08-29 03:59:19 and read 6556 times.

Quoting TropicBird (Reply 69):
A comment was made earlier about Parker laying low. With that in mind, a friend at US recently told me that he believes the reason for the lack of aggressive direction in fixing these problems is because of a possible merger with UAL. If true, this would explain the dragging of feet because it will change the entire structure of the airline and why waste money on something that will become irrelevant.

Until Parker gets the ship that he has now in the right direction I don't think it would be wise to be looking at merging with someone else especially UA. Think the pilot situation at US is touchy now it would be 10 times worse if the UA pilots joined the ranks.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-29 04:11:11 and read 6458 times.

Quoting Flighty (Reply 64):
There are ways to cure the traffic problems. Get rid of GA aircraft in the vicinity,

Would you care to explain how you get rid of all general aviation air traffic in a corridor that stretches from DC to Boston, over PHL, of which much is corporate and government bizjets? Why not just build a 100 mile diameter bubble around the airport and open it only for US Airways mainline flights? Yeah, that would work. Geez, I've heard of some moronic ideas....

Topic: RE: US Airways - European Routes In Meltdown?
Username: Qantas777
Posted 2007-08-29 04:11:28 and read 6458 times.

If the company can get ride of the common folks at the counter, ramp and gate, I think US would do a little better. Does not help to hire folks from S. Jersey or Delco.

Headaches always happen after mergers.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-29 04:22:32 and read 6372 times.

Quoting Qantas777 (Reply 74):
Headaches always happen after mergers.

True, but into the third year? I cannot recall any recent major mergers that created such a FUBAR as this one has. at least since Pan Am and National.

Topic: RE: US Airways - European Routes In Meltdown?
Username: L1011Lover
Posted 2007-08-29 04:27:46 and read 6352 times.

Quoting TOLtommy (Reply 36):
EWRCabinCrew is right, there is no requirement to speak any language other than English on a US carrier.

Correct from US standpoint. It is not illegal to operate a US registered aircraft to a foreign non-english speaking country without any crew members speaking the language of destination. US law does not require any foreign language speaking crew members on ANY flight.

But possibly certain countries require the airlines to have language of destination speaking FA´s onboard in order to get their landing rights granted for the respective country. This however might only come to effect on international long hauls. Of course it would be nearly impossible to staff every single, daily LH, BA or AF flight to SVO with a Russian speaking crewmember. But I remember a while ago reading an article about DL possibly losing it´s SVO landing rights if they were unable to staff every JFK-SVO-JFK with a Russian speaker.

Maybe anyone has any more detailed information? I don´t know the outcome of this little issue the Russian Federation had with the US... I´m pretty sure DL provides a Russian speaker on every flight. They took over so many former PA flight attendants including the Polish crew members formerly based in Warsaw, and they all spoke more or less flawless Russian.

Anyone else remember this? I hope I wasn´t dreaming... lol...

I´m damn sure I read about it a while ago. I should do a search... maybe it was even here on a.net

By the way, I really think that DL is doing a great job in providing foreign language speaking FA´s. I once flew CVG-FRA on one of their Lockheed TriStars and the entire cabin crew of 9 people was either German or spoke the language fluently. It was amazing! They probably have one of the best language staffing ratios in the (US) industry, helped tremendously by the fact they took over the PA flight attendants. They´re followed by UA which also provides language qualified crew members on their international routes. UA also took over a bunch of Pan Amers (with the aquisition of the Pacific and LHR routes) but also chose to operate international domiciles with foreign flight attendants based overseas. LHR, FRA, NRT, HKG...

Best regards

L1011Lover

Topic: RE: US Airways - European Routes In Meltdown?
Username: LACA773
Posted 2007-08-29 08:22:12 and read 5401 times.

Quoting AT777 (Reply 62):
With all the delays at PHL, why doesn't US use CLT, their biggest hub, for more int. flights.

Ashley, I completely agree with you and am wondering after reading this entire thread why no one else has mentioned transfering some of their international flights down to CLT? Not all, just a few to take some of the tension off their international schedule @ PHL. It just doesn't seem like any US team member in PHL cares! It's really sad. I remember all of us talking about this, what about three years ago, when baggage handlers walked off the job. During that time th majority of us didn't think US was going to make it at all! It seems a lot hasn't changed with the exception, and a important exception, they have a lot more money in the bank.

If I was a US employee of any sort @ PHL, I'd be upset too about WN coming into PHL! At the same time, it's a good thing they did for the paying passenger who were always paying outrageously high fares on point to point flights out of PHL as well as PIT so WN has come in to help lower the fares all around at PHL. Service wise, I'd prefer flying WN transcon from PHL-LAX anyday over US where things stand now.... It's a very sad story for everyone involved.

Does anyone know how to get ahold of Parker? Maybe someone can forward this thread to him, maybe it might wake and sober him up into reality a bit...?

LACA773

Topic: RE: US Airways - European Routes In Meltdown?
Username: LAXdude1023
Posted 2007-08-29 08:48:19 and read 5273 times.

Quoting LACA773 (Reply 77):
Does anyone know how to get ahold of Parker? Maybe someone can forward this thread to him, maybe it might wake and sober him up into reality a bit...?

To be honest, id be dumbfounded if he cared. As long as PHL makes money, thats all that would matter to most CEO's. I dont see why DP would be an exception.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Moek2000
Posted 2007-08-29 09:24:59 and read 5118 times.

Quoting Warreng24 (Reply 10):
The A333's are just as bad. The A333 flight from PHL to SJU is delayed quite often. There is a thread on FlyerTalk about avoiding the A333 to SJU.

Indeed! I flew US just for the sake of 330 out of SJU and missed my connecting flight to BNA due to 2 hrs. delay in SJU. The same flight later continued to MAN and was delayed too...

Topic: RE: US Airways - European Routes In Meltdown?
Username: ILOVEA340
Posted 2007-08-29 09:32:49 and read 5074 times.

Quoting Moek2000 (Reply 79):
Quoting Warreng24 (Reply 10):
The A333's are just as bad. The A333 flight from PHL to SJU is delayed quite often. There is a thread on FlyerTalk about avoiding the A333 to SJU.

The main reason this one often has issues is that it seems to be the first sacrificed in order to keep the transatlantic operation functioning.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Maverick623
Posted 2007-08-29 10:08:28 and read 4932 times.

Quoting LACA773 (Reply 77):
Ashley, I completely agree with you and am wondering after reading this entire thread why no one else has mentioned transfering some of their international flights down to CLT?

It has been mentioned and as nice as it would be, CLT just doesn't have the O&D traffic for the bosses to justify it to their rich stockholder counterparts.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Charlipr
Posted 2007-08-29 10:18:46 and read 4896 times.

Quoting LACA773 (Reply 77):
Does anyone know how to get ahold of Parker? Maybe someone can forward this thread to him, maybe it might wake and sober him up into reality a bit...?

After a few months of hiatus on my membership on airliners.net, I decided to reinstate my membership and send US Airways an email with basically a link to the USA Today column, and a link to this thread. Now, I do not agree with a few points in the column that was written in USA Today, but they do have a few points that are valid. I am a loyal US customer, but a lot of the things that are happening need to get resolved as soon as possible, especially there TATL service, if not, I will take my loyalty and Star Gold status somewere else. Delta is looking very promising!!!!

Regards,

Charlipr

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-29 15:37:42 and read 4588 times.

Quoting Maverick623 (Reply 81):
It has been mentioned and as nice as it would be, CLT just doesn't have the O&D traffic for the bosses to justify it to their rich stockholder counterparts.

Exactly how much of US Airways trans-Atlantic traffic through PHL is actually O&D? My guess is not all that much. CLT can basically be reached from most all the same destinations as PHL, and it would provide pax far less headaches than PHL and might (emphasis on might) improve US abysmal reputation for customer service. Otherwise, they might as well give up the notion of international flying and start funneling their pax to UA at IAD as a Star connection.

Topic: RE: US Airways - European Routes In Meltdown?
Username: Lumberton
Posted 2007-08-29 15:50:17 and read 4546 times.

Quoting TropicBird (Reply 69):
With that in mind, a friend at US recently told me that he believes the reason for the lack of aggressive direction in fixing these problems is because of a possible merger with UAL.

Didn't the U.S. Justice Department nix this the last time? What has changed that would make this attractive now? (Other than bankruptcy filings).

Quoting Freshlove1 (Reply 72):
Until Parker gets the ship that he has now in the right direction I don't think it would be wise to be looking at merging with someone else especially UA. Think the pilot situation at US is touchy now it would be 10 times worse if the UA pilots joined the ranks.

 checkmark  If US and/or the pilot unions can't merge two pilot seniority lists, how could they possibly cope with merging UA's pilots?

Topic: RE: US Airways - European Routes In Meltdown?
Username: PHLwok
Posted 2007-08-29 15:58:20 and read 4529 times.

Quoting SkyyMaster (Reply 83):
Exactly how much of US Airways trans-Atlantic traffic through PHL is actually O&D? My guess is not all that much. CLT can basically be reached from most all the same destinations as PHL, and it would provide pax far less headaches than PHL and might (emphasis on might) improve US abysmal reputation for customer service.

I don't have O&D as a percentage of PHL traffic, but the O&D traffic is the purported reason to build up PHL, particularly over PIT, on the assumption that people in the 5th/6th largest metro area (PHL and PHX are very close here) will prefer a nonstop. At this point, though, I just want something that will get me there close to schedule.

Quoting SkyyMaster (Reply 83):
Otherwise, they might as well give up the notion of international flying and start funneling their pax to UA at IAD as a Star connection.

Interestingly, US doesn't even fly to IAD from PHL - currently it's 4x daily United Express. I for one would like to see more frequency on the route, as driving to IAD from PHL is no fun, and a transfer from DCA (or Union Station) is not that easy.

Topic: RE: US Airways - European Routes In Meltdown?
Username: SkyyMaster
Posted 2007-08-29 16:01:30 and read 4519 times.

Quoting Lumberton (Reply 84):
If US and/or the pilot unions can't merge two pilot seniority lists, how could they possibly cope with merging UA's pilots?

Parker's apparent obsession with merging US with someone/anyone could easily backfire on him. You combine one troubled airline with another troubled airline, they don't cancel each other out. All you have is one huge mess. US should have been one harmonious unit by now and it appears they are far from it. I see constant posts on a.net about the folks at "US East" versus "US West". There should just be just "one US" by now and it does not seem Parker has been able to pull that off. His delusions of grandeur could put a lot of people out of work.


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