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Topic: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Cumulus
Posted 2008-02-15 03:23:30 and read 4660 times.

It is about time that this saga had a line drawn under it!

http://news.bbc.co.uk/1/hi/business/7246242.stm

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: BHXFAOTIPYYC
Posted 2008-02-15 06:51:21 and read 4463 times.

Quite a clever move by BA and VS, as I doubt that the percentage of people actually claiming the money will be very great. Imagine, calling a number, being on hold for 15 minutes, probably have to fill in a form and return it.... and 6 weeks later you get a cheque for £2.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Bongodog1964
Posted 2008-02-15 06:58:59 and read 4445 times.



Quoting BHXFAOTIPYYC (Reply 1):
Quite a clever move by BA and VS, as I doubt that the percentage of people actually claiming the money will be very great. Imagine, calling a number, being on hold for 15 minutes, probably have to fill in a form and return it.... and 6 weeks later you get a cheque for £2.

BA & VS have had little say in the matter, the class action has been brought by a firm of US lawyers, who will undoubtedly be making millions.
As you say who is going to bother to make a claim when the maximum payout will be £11.50 per flight. Yes it may be said that corporate clients will be due larger sums because their staff have made multiple flights, but once again, will it be worth employing staff to produce the receipts in order to make the claim ?

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Readytotaxi
Posted 2008-02-15 08:57:52 and read 4340 times.

Shouldn't it be the airline that contacts the passenger to offer the refund, they have all your details you supplied in order to fly and it was them that cheated!!! Just a thought.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Bongodog1964
Posted 2008-02-15 09:04:54 and read 4329 times.



Quoting Readytotaxi (Reply 3):
Shouldn't it be the airline that contacts the passenger to offer the refund, they have all your details you supplied in order to fly and it was them that cheated!!! Just a thought.

Good point, and in the case of passengers who booked directly with the airlines, and still have the same e mail addresses, bank/credit card details, and/or the same home address perfectly possible.
However there will be many who will have changed some of these details, and thus not contactable; in addition many bookings will have been via 3rd parties who would either have the same problems, or not be willing to carry this work out, especially as their costs of doing so would be more than the refund.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Readytotaxi
Posted 2008-02-15 09:09:18 and read 4319 times.

Has it been announced the start and finish date that these refunds apply to?

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Ikramerica
Posted 2008-02-15 09:12:13 and read 4309 times.



Quoting Readytotaxi (Reply 3):
Shouldn't it be the airline that contacts the passenger to offer the refund, they have all your details you supplied in order to fly and it was them that cheated!!! Just a thought.

Usually it's the lawyers who send you a form to fill out. I have one right now from a class action against MasterCard/Visa who was overcharging exchange rates when converting foreign currency. I might get hundreds of dollars back for that one!

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: 2175301
Posted 2008-02-15 13:45:37 and read 4163 times.

And you get 1/3 the value of the surcharge....

Sounds like a good deal for the airline: even if the lawyers get 1/3 too.

Why would not the refund be for the full value of the surcharge - and the airlines have to pay the legal bills of the lawyers on top of that.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Swiftski
Posted 2008-02-15 13:56:03 and read 4151 times.



Quoting Bongodog1964 (Reply 2):
As you say who is going to bother to make a claim when the maximum payout will be £11.50 per flight.

Depends - I have 12 flights (6 returns) during the period. My parents have 4 returns each, as does my brother. That makes 24 flights so if each was eligible for the 11.50 then it's close to £300

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Skytroll
Posted 2008-02-15 14:50:25 and read 4099 times.

Just seen on the Virgin Atlantic website a date has yet to be announced as its still being decided in the courts if this is an acceptable compensation.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: AlanUK
Posted 2008-02-15 15:39:00 and read 4047 times.



Quoting Readytotaxi (Reply 3):
Shouldn't it be the airline that contacts the passenger to offer the refund, they have all your details you supplied in order to fly and it was them that cheated!!! Just a thought.

Not possible. You do not need to provide anything else than your full name to book an airline ticket. The airline doesn't hold passenger's address or passport details or contact details.

Topic: RE: BA And Virgin To Give Fuel Surcharge Refunds.
Username: Ikramerica
Posted 2008-02-15 16:46:31 and read 4002 times.



Quoting 2175301 (Reply 7):
Why would not the refund be for the full value of the surcharge - and the airlines have to pay the legal bills of the lawyers on top of that.

I wish it worked that way. But as the plaintiff, we (the class) ask for an amount that includes our fees. Thus the settlement includes legal fees.


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