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Topic: Not Collecting My Paper Ticket On US
Username: VikingA346
Posted 2008-03-09 23:25:09 and read 2321 times.

I was just recently on a US plane from PHL-SFO where I purchased a ZED ticket. I called the 1-800 number to list for my flight, went to the airport, got my standby boarding pass - without the agent asking me for ID, whether I have a paper ticket - anything. I went through security, to the gate - got my boarding pass - again, the agents didn't ask me for anything. I thought wow - I have gotten this far without even showing my paper ticket... Low and behold it is my turn to board and you guessed it - they didn't ask for anything. Now forgive me for taking advantage of US' horrendous irresponsibilities but I was curious to see if they'd actually ask for my paper ticket (their money) - considering US has neglected to ask for my ticket in the past.

Normally I would just go on with my business - refund the ticket and be a happy camper - well, in fact that's what I'm doing this time too BUT - isn't this kind of messed up???? You would think that SOMEONE along the line would see the HUGE TEXT stating "FLIGHT COUPON ATTACHED" and ask me for my ticket, but noooooo. Philadelphia is a bad airport but when you add US Airways to the mix - no comment... I've flown US probably 6 times in the past 3 months and EVERY flight something makes me go "oh my god why do I fly this airline". I'm sorry, but no other airline would request pushback and get pushback before they realize that they don't have any fuel to make the trip.....Yes, that happened to me last trip.

I guess this is just another rant on how bad US Airways is. I don't want to make it seem like I'm complaining because I got a free flight - cause I'm not. I just think its comical that anyone can call up the staff line, list for a flight, get a boarding card, go thru security and fly across the country without anyone asking for a ticket. On top of that, not even paying a DIME for it! Unbelievable.....

Topic: RE: Not Collecting My Paper Ticket On US
Username: SkyguyB727
Posted 2008-03-09 23:39:52 and read 2299 times.

My sister flew US via PHL to Europe a year or so ago. She misconnected at PHL and was left stranded for two days of her seven day vacation. She said the US agent told her they had no interline agreements with any other airline. They made her wait two days for the next available US flight to her destination.

It is amazing, VikingA346, that multiple agents could miss the fact that you were traveling on a paper ticket. Think if you were a revenue pax on a high fare ticket. Talk about revenue leakage!

Topic: RE: Not Collecting My Paper Ticket On US
Username: N1120A
Posted 2008-03-09 23:46:09 and read 2282 times.



Quoting SkyguyB727 (Reply 1):
She said the US agent told her they had no interline agreements with any other airline.

What in the world? That was a complete lie.

Topic: RE: Not Collecting My Paper Ticket On US
Username: Whappeh
Posted 2008-03-10 00:03:10 and read 2257 times.

Quoting N1120A (Reply 2):
What in the world? That was a complete lie.

While that is a bold-face lie in its entirety, there could be a bit more of the story. He said she was going to Europe, and if she was going to LIS (for example) and US may not have agreements with airlines to get her to LIS.

[Edited 2008-03-10 00:04:10]

Topic: RE: Not Collecting My Paper Ticket On US
Username: N1120A
Posted 2008-03-10 00:05:59 and read 2251 times.



Quoting Whappeh (Reply 3):

While that is a bold-face lie in its entirety, there could be a bit more of the story. He said she was going to Europe to LIS (for example) and US may not have agreements with airlines to get her to LIS.

US has interline agreements with plenty of airlines that fly to LIS. The most relevant one would be Lufthansa, which is their STAR partner AND leaves 2 hours later out of PHL

Topic: RE: Not Collecting My Paper Ticket On US
Username: Whappeh
Posted 2008-03-10 00:07:52 and read 2248 times.

Just because they are a STAR Partner, does that make them an interline agreement carrier?

Topic: RE: Not Collecting My Paper Ticket On US
Username: DelawareUSA
Posted 2008-03-10 00:11:58 and read 2240 times.

IT is very common for LH to be full out of PHL. (Intead of re-routing someone to JFK, or other airport) US first policy is to get you out on the next US departure possible, even if it is to FRA instead of LIS. If you are premier, and bitch, you can normaly get out on another flight. (and a quick train ride to EWR if you are really lucky.)

Topic: RE: Not Collecting My Paper Ticket On US
Username: Val
Posted 2008-03-10 00:47:53 and read 2211 times.

I non-reved with a ZED fare on US from ATH-PHL last summer and the agents forgot to take my paper ticket. I had it in my jacket pocket the whole time, ready to hand it over, but was never asked for it. I got on the flight and sat down in my seat and thought to myself, "do the flight attendants come by to collect it?" They didn't, so when I got back home, I sent it in for a refund. The extra money helped when I found out how much money I took out of the ATM's in Europe. Our dollar stinks over there!

[Edited 2008-03-10 00:49:25]

Topic: RE: Not Collecting My Paper Ticket On US
Username: JGPH1A
Posted 2008-03-10 01:52:28 and read 2159 times.



Quoting Whappeh (Reply 5):
Just because they are a STAR Partner, does that make them an interline agreement carrier?

Absolutely and without question - it's a Star requirement.

Topic: RE: Not Collecting My Paper Ticket On US
Username: SK973
Posted 2008-03-10 02:19:36 and read 2126 times.

VikingA346,

I had the exact same thing happen to me when I flew with AA ATL-ORD two years ago on a ZED-ticket. And that time the ZED-ticket was in the same AA-envelope with the boarding card that I got when I checked in for the flight.
But the girl at the gate only took the boarding pass and left the ticket...

So that turned out to be a free ride for me as well!  bigthumbsup 

Topic: RE: Not Collecting My Paper Ticket On US
Username: MEA-707
Posted 2008-03-10 03:43:59 and read 2072 times.



Quoting VikingA346 (Thread starter):
I just think its comical that anyone can call up the staff line, list for a flight, get a boarding card, go thru security and fly across the country without anyone asking for a ticket

I am sure they saw somewhere that you had paid for your trip, or that the boarding passes are only available if the ticket is paid, as I hardly hear of examples of people freeriding, like sneaking into a bus or train without a ticket. Probably this ZED thing has been linked to your boarding pass and you can't return it anymore. Or can you explain the exact procedure with that ZED thingie.

Topic: RE: Not Collecting My Paper Ticket On US
Username: VikingA346
Posted 2008-03-10 08:09:46 and read 1908 times.



Quoting MEA-707 (Reply 10):
I am sure they saw somewhere that you had paid for your trip, or that the boarding passes are only available if the ticket is paid, as I hardly hear of examples of people freeriding, like sneaking into a bus or train without a ticket. Probably this ZED thing has been linked to your boarding pass and you can't return it anymore. Or can you explain the exact procedure with that ZED thingie.

That is incorrect sir.

I purchased my ticket from my airlines staff travel line and received it in the mail shortly thereafter. When you call to "list" for a flight - the only information they ask for is your name, intended routing and phone #. Sometimes they ask what airline you work for.
Paper tickets are like money - if you the airline forgets to collect it,they don't get paid. I worked as a CSR at an airport for a while and I know how it works. If one of our CSRs forgot to append a ticket upon boarding, we would see that mismatch in our computer and have to run down to the seat where the person was sitting and ask them for the paper ticket. US didn't do this so I guess they have a different policy.
SO, there is no way that in the system did they see that I paid for my trip. Even if they did "see" that I paid for it - which they wouldn't - they would still need to collect the paper coupon in order for them to claim that money from my airline. They can't just call up and say oh - so and so flew on us on so and so day.... doesnt work like that.

I will promptly get my ticket refunded and continue to laugh at US for letting me ride cross country for free...  Smile

Topic: RE: Not Collecting My Paper Ticket On US
Username: Val
Posted 2008-03-10 08:28:01 and read 1875 times.

MEA-707,

I'm going to make a new post in the civil aviation forum to explain what ZED fares are and how they work.


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