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Topic: LHR-BA T5 - How Is It Going?
Username: TonyBurr
Posted 2008-05-01 02:36:04 and read 8440 times.

Now that some time has past since the opening of T5, does anyone know how it is going there? Is the baggage system sorted out, have they moved all the flights there, any substantial cancellations? What did they finally do with all the luggage? Have they paid out to the pax according to EU laws?

Topic: RE: LHR-BA T5 - How Is It Going?
Username: SK736
Posted 2008-05-01 02:44:18 and read 8427 times.

I flew from T5 last week. Took less than five minutes through security and flight departed on time. Couldn't see any significant delays and no flights were cancelled.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: AlanUK
Posted 2008-05-01 02:52:19 and read 8405 times.

T5 is going very well indeed, hence why the media have finally packed their cameras and sent their reporters on more juicy stories! I distribute GPMs (Global Performance Monitors - posh acronym for airline survey) onboard flights and on my recent trips, Terminal 5 has often been mentioned as the best part of the journey from a customer's perspective!

Eurofleet crew are also moving into the building today in the new Crew Report Centre. I would say that of the last 10 flights I've done out of T5, 90% of them have been on time (or within 15 minutes) and that passengers seemed pleased with the experience.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Trekster
Posted 2008-05-01 04:27:28 and read 8229 times.

I work in it, and the only trouble's of the past few days have been from normal operational problems, IE weather, tech, a runway closing etc.

People come up to me and wonder where the Q's are they have been hearing about in the news. Its a very light building, and I like the fact I can see planes coming in no matter where I sit  Smile which makes it a nice place to work compared to T1 and T4

Topic: RE: LHR-BA T5 - How Is It Going?
Username: TonyBurr
Posted 2008-05-01 05:02:53 and read 8153 times.

It is a beautiful building. I was there the day after it opened. It was not the madhouse the media made it seem. I was very impressed that in spite of the size the soundproofing was excellent. It was so quiet.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Babybus
Posted 2008-05-01 05:12:27 and read 8108 times.

I flew from it last week and was a little disappointed that the passenger flow lines they reckon they have, do not exist. The signage is terrible and when you go thru security you get stranded on an upper floor when the gates are all downstairs.

The lack of signage is no doubt a way to prolong passengers to look at the upper shopping centre. If the signage was any good you wouldn't need all those people standing around telling you where to go next.

Arrivals was good (4 weeks ago) as there were no pax due to the baggage fiasco. If BA and BAA hadn't told us it was so good I wouldn't have thought it myself. They should have modelled it on a European airport. They need to think again about their flow lines.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Rivet42
Posted 2008-05-01 06:18:18 and read 7963 times.

Local news here in London last night showed some of the baggage turning up at auction - initially a bit odd, but they explained that once the passenger(s) have put in an insurance claim, the bags are not considered worth returning, and are thus 'disposed' of as per normal procedures.

Riv'

Topic: RE: LHR-BA T5 - How Is It Going?
Username: TristarSteve
Posted 2008-05-01 06:32:18 and read 7928 times.

I meet BA shorthaul most evenings at work. They are definitely more punctual now than they used to be out of T1. I get home on time much more often than before. Slight hiccup last night with the thunderstorms but normally OK.
Our lost baggage area is empty again.
There is a meeting on May 6 between BA and BAA to decide timings of the next moves.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: BALHRWWCC
Posted 2008-05-05 07:15:42 and read 7517 times.

BA's punctuality has improved hugely since the move to T5. In a large part this has been down to the zero tolerance policy with pax reporting to security after the cut off time being automatically denied access to the departure lounge and being offloaded from the flight. It was thought that this new policy would be un popular with business pax however they seem to be embracing it. To them time is money and if there flight leaves on time the happier they are.

The number of bags missing flights has come down alot aswell.

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Vasu
Posted 2008-05-05 07:23:15 and read 7496 times.



Quoting BALHRWWCC (Reply 8):
In a large part this has been down to the zero tolerance policy with pax reporting to security after the cut off time being automatically denied access to the departure lounge and being offloaded from the flight

I had no idea about this... a good idea in my opinion!

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Rivet42
Posted 2008-05-05 08:05:19 and read 7415 times.



Quoting Vasu (Reply 9):
I had no idea about this... a good idea in my opinion!

Yes, it will give the airline more time to offload the baggage (which can cause quite a delay if done at the last minute), but it doesn't deal with the more normal issue of passengers simply not realising how long it'll take them to get to the gate from the bar/restaurant/shop, the more of which you have, the more the opportunities for such incidents. Presumably the dispatchers have been enforcing the 'Gate Closed' conditions very strictly, although as implied above, denying a checked-in passenger boarding at such a late stage can result in a bigger delay than actually letting them on a few minutes late. Difficult call to make, probably making sure at least everyone is through security is about as much as can be done.

Riv'

Topic: RE: LHR-BA T5 - How Is It Going?
Username: 1peter
Posted 2008-05-05 08:44:06 and read 7329 times.

I have used T5 a number of times over the last few weeks and like many think it's a great building, very light and airy. A most pleasant environment to enjoy your transit through LHR if that's what your doing, great shops and eating establishments.

The one thing that does slightly concern me is the forth coming move of the remaining longhaul services from T4. The days I've either arrived or departed from T5 from what I could see the majority of stands on T5A and T5B looked to be occupied, now that's not to say that the aircraft parked on all these stands were not just resting! But are we going to be back to coaching everyone in from remote stands around T5C once the move (planned for a few days ago) completes?

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Petera380
Posted 2008-05-05 08:54:02 and read 7309 times.

I read somewhere that T5 is now Britain's largest shopping Mall! Gatwick and Heathrow are so packed full of shops now that theres almost know where to watch the action outside. Haven't been to T5 yet so I don't know what the views are like.

Peter

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Rivet42
Posted 2008-05-05 09:00:37 and read 7273 times.



Quoting 1peter (Reply 11):
The one thing that does slightly concern me is the forth coming move of the remaining longhaul services from T4. The days I've either arrived or departed from T5 from what I could see the majority of stands on T5A and T5B looked to be occupied, now that's not to say that the aircraft parked on all these stands were not just resting! But are we going to be back to coaching everyone in from remote stands around T5C once the move (planned for a few days ago) completes?

I'm afraid to say it is the case that once all of the planned moves to T5 are complete, whenever that may now be, there will not be enough air-bridge stands, and a certain amount of parking on remote stands with the use of buses will be inevitable. This has been known by BA for quite some time, but there's isn't a great deal they can do about it - there's no space for a T5D satellite, that's for sure!

Riv'

Topic: RE: LHR-BA T5 - How Is It Going?
Username: APYu
Posted 2008-05-05 09:24:29 and read 7217 times.

Yes even with T5C more flights will require bussing to and from stands than was the case with the separate T1 and T4 operation - Hence Virgins campaign suggesting BA should stand for 'Bussing Around'

Topic: RE: LHR-BA T5 - How Is It Going?
Username: Glom
Posted 2008-05-05 23:41:32 and read 6929 times.

I posted a summary here.

Main points:

  • Terminal looks great.
  • Departure lounge is hot.
  • It will probably be overcrowded once at full operations.
  • Signage is terrible.
  • View is cool.

  • Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-06 05:52:52 and read 6706 times.



    Quoting Glom (Reply 15):
    Signage is terrible.

    That is most certainly the case, if you are an oldy I could see you getting very confused. Last week I followed the signs to my gate and was sent round in circles, well that's not completely true.........but straight into a shop!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Rivet42
    Posted 2008-05-06 08:11:47 and read 6598 times.



    Quoting 1peter (Reply 16):
    followed the signs to my gate and was sent round in circles, well that's not completely true.........but straight into a shop!!

    ... so it works, then?!!  Smile

    The lifts to/from the rail levels drive me crazy (along with many of the passengers that I've seen using them). It's all very well having a sign saying there are no call buttons because the lifts operate automatically, but there is also no indicator as to which one will arrive next. Then they only stop in one direction, which further baffles the incidental traveller (I hate building designers when they have these 'great' ideas but fail completely to understand how things will work in practice). If you want to take the lift from departure level to arrivals, you have first to go all the way down to the rail station, then back up again.

    Inovation is great in a building such as BA's headquarters (Waterside) where most of the users are residents and will learn how things work, but in a public facility such as an airport terminal where a significant number of the users on any given day will be completely new to the building, it's necessary to make processes as easy and as familiar as possible.
    I see many changes ahead...

    I have also noticed no rubbish bins in the entire check-in area (and I couldn't find one when I was wandering through the arrivals level either, but I didn't look everywhere).

    Riv'

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-06 08:25:13 and read 6569 times.



    Quoting Rivet42 (Reply 17):
    I see many changes ahead...

    I have also noticed no rubbish bins in the entire check-in area (and I couldn't find one when I was wandering through the arrivals level either, but I didn't look everywhere).

    I very much hope there are changes ahead..........as from what I've seen and read it's needs it! It'll be interesting to see what I spot that's not quite right in the morning when I'm back!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Albird87
    Posted 2008-05-06 09:29:26 and read 6499 times.



    Quoting 1peter (Reply 18):
    I very much hope there are changes ahead..........as from what I've seen and read it's needs it! It'll be interesting to see what I spot that's not quite right in the morning when I'm back!!

    You will find that most stations and airports in the UK will not have many if at all any bins due to the threat of bombs being placed in them.
    Its annoying when you have rubbish but then again you can see why they would do it.
    Once your past security tho it should be alright!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Speedbird2155
    Posted 2008-05-06 09:36:23 and read 6489 times.



    Quoting Rivet42 (Reply 17):

    I have also noticed no rubbish bins in the entire check-in area (and I couldn't find one when I was wandering through the arrivals level either, but I didn't look everywhere).

    For security reasons, bins were removed from landside areas many years ago in the other terminals. T5 is no different, so there will be no bins landside.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Rivet42
    Posted 2008-05-06 09:43:23 and read 6476 times.



    Quoting Speedbird2155 (Reply 20):
    For security reasons, bins were removed from landside areas many years ago in the other terminals. T5 is no different, so there will be no bins landside.

    Yes, of course, that's true, but I was hoping there would be another 'solution' to rubbish - at least at railway stations one will find quite easily a cleaner wandering around with a rubbish trolley. That doesn't quite fit in with the prim image of T5 though, I suppose... Given the number of airport staff on hand to guide people through the check-in area, the odd person holding a rubbish sack would be useful?

    Riv'

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Shamrock321
    Posted 2008-05-06 09:52:05 and read 6463 times.

    There is still some serious problems, I had a passengers this morning arrive into DUB on a BD flight, he had had a 5 hour layover on LHR incoming from a BA flight and his bag still didnt arrive until the next flight!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: VC10
    Posted 2008-05-06 10:06:32 and read 6429 times.

    Well with some trepidation I have just completed a round trip on BA [to Jo'Burg] using T5, and I have to say that everything
    went perfectly. The aircraft departed on time with all the bags as far as I could judge at the other end. On arrival back at T5 everything worked like clockwork, with just a minimal wait for our bags.

    It is a modern building, which is not to every body's taste, however it was all very clean and bright. If I had one reservation then it was the vertical aspect of the building especially for long haul passengers as you seem to be constantly going up or down on escalators and or elevators, and I would agree the direction signage could be improved.

    However I have to wonder what it will be like when all of BA's long haul flights transfer to T5 especially on the lifts and train during a busy period

    littlevc10

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Bongodog1964
    Posted 2008-05-06 13:35:21 and read 6306 times.



    Quoting Shamrock321 (Reply 22):
    There is still some serious problems, I had a passengers this morning arrive into DUB on a BD flight, he had had a 5 hour layover on LHR incoming from a BA flight and his bag still didnt arrive until the next flight!

    Does this have anything to do with T5. The bags had to be transferred to BD's care at T1, and if the passenger had flown BA longhaul, they had probably never been near T5

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Tonystan
    Posted 2008-05-06 17:29:15 and read 6162 times.

    I have just operated a back to back out of T4 and I must admit that it too seems to be running blissfully, both departures ex LHR the doors were closed early and push back was bang on time. And both arrivals into LHR were early and we taxied straight onto a jetty served stand (almost unheard of previously with the 767 LH arrivals).

    I cannot help but notice that the ground staff too seem a lot happier and chilled out. Maybe we should keep the operation as it is with longhauls out of T4!!! LOL

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Sketty222
    Posted 2008-05-07 02:48:00 and read 6356 times.



    Quoting Rivet42 (Reply 17):
    I have also noticed no rubbish bins in the entire check-in area (and I couldn't find one when I was wandering through the arrivals level either, but I didn't look everywhere).

    I mentioned this when I was on a tour and on one of the trials.... the answer I got, see below

    Quoting Speedbird2155 (Reply 20):
    For security reasons, bins were removed from landside areas many years ago in the other terminals. T5 is no different, so there will be no bins landside.

    Lee

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-07 03:03:08 and read 6334 times.

    Another quiet day yesterday. The front of house (Landside) seemed to be ok. With no real big q's at any of the bag drops, and security being ok, just it being a little warm becasue of the very nice day outside.

    (Lee, get back to work)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: BrusselsSouth
    Posted 2008-05-07 03:51:50 and read 6319 times.

    I connected at LHR on April 11th and 14th, flying :

    BRU-LHR-JFK (transfer from T5 to T4)
    EWR-LHR-BRU (transfer from T4 to T5)

    Terminal 5 was working fine and was a very welcome change from other LHR terminals. I did not see any flights cancelled or delayed and passing through security at T5 was very fast. I definitely liked the experience.

    I see some people complaining about the signage inside the terminal, but from my point of view, this was adequate and sufficiently easy to follow.

    I just wrote a Trip Report about my flights in which I included some photos of T5 :

    http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/125586/

    Regards
    BrusselsSouth

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: AIR MALTA
    Posted 2008-05-07 04:59:37 and read 6240 times.



    Quoting BrusselsSouth (Reply 28):
    connected at LHR on April 11th and 14th, flying :

    BRU-LHR-JFK (transfer from T5 to T4)
    EWR-LHR-BRU (transfer from T4 to T5)

    Terminal 5 was working fine and was a very welcome change from other LHR terminals. I did not see any flights cancelled or delayed and passing through security at T5 was very fast. I definitely liked the experience.

    I see some people complaining about the signage inside the terminal, but from my point of view, this was adequate and sufficiently easy to follow.

    I just wrote a Trip Report about my flights in which I included some photos of T5 :

    Just read your trip report... It's great. Good job!
    I am also flying to New York via LHR (VIE-LHR-JFK-LHR-VIE). Due to the delay of the terminal changes, I am now trensferring between T5 and T4. BA had to change my flights. I got mails and I did not like the timings. So I called them and arranged the flights how it suited and I have now better timings than the original one...

    I am so excited that I am using T5 and BA that I had a nightmare where I was at T5 and I was denied boarding becauseof my late arrival to the customs.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Sketty222
    Posted 2008-05-07 05:22:49 and read 6213 times.



    Quoting Trekster (Reply 27):
    (Lee, get back to work)

    Im a great multi-tasker, honest! Big grin

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: KennyK
    Posted 2008-05-07 06:04:41 and read 6168 times.

    The press have dropped T5 now there is no more doom and gloom, hopefully Flight will follow up shortly with an article on what really happened, how it was solved and how T5 is running now.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Vasu
    Posted 2008-05-07 07:02:36 and read 6119 times.



    Quoting BrusselsSouth (Reply 28):
    I just wrote a Trip Report about my flights in which I included some photos of T5 :

    Thanks... enjoyed reading it!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Rivet42
    Posted 2008-05-07 09:27:17 and read 6041 times.



    Quoting KennyK (Reply 31):
    The press have dropped T5 now there is no more doom and gloom, hopefully Flight will follow up shortly with an article on what really happened, how it was solved and how T5 is running now.

    BBC News 24 have been broadcasting live the Transport Select Committee review into the T5 opening, and it has been fascinating viewing/listening! The CEO of BAA, Colin Matthews, and the BAA board chairman, Sir Nigel Rudd, admitted being completely unaware of any problems prior to the opening, and of any meetings with BA to discuss such problems, and claimed that all of BAA's management were too busy making sure the system works to have time to look into who knew what when, and why it wasn't brought to their attention.

    Willie Walsh has so far put up a better (or more tenable) account, but none of them are being given an easy ride. Unfortunately the News summaries are providing rather predictable and not entirely accurate headliners, but if the whole review is replayed at some future point it will be worth watching.

    Riv'

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Theginge
    Posted 2008-05-07 09:41:31 and read 6019 times.

    http://www.parliamentlive.tv/Main/Vi...oPlayer.aspx?meetingId=1716&rel=ok

    If anyone can get it to work!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-07 16:21:07 and read 5876 times.

    Just to keep you updated.

    Another good day in 5 today. No problems that I could tell from my area.
    Was a little warm and the sunset was amazing with a great view over towards Windsor Castle.
    (Is it sad to say I love my job)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: LHR27C
    Posted 2008-05-07 17:26:22 and read 5848 times.

    This thread on FlyerTalk is worth a look: http://www.flyertalk.com/forum/showthread.php?t=821320

    Basically, stats for Wednesday: virtually half the flights leaving on time or early (!), average delay of 7 minutes and 85% of departures within 15 mins.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Sketty222
    Posted 2008-05-08 01:34:12 and read 5722 times.



    Quoting LHR27C (Reply 36):
    Basically, stats for Wednesday: virtually half the flights leaving on time or early (!), average delay of 7 minutes and 85% of departures within 15 mins.

    I dont believe you, your lying, you must be. BA always have delays Big grin

    But really, this is good news for BA because to be honest

    Quoting Trekster (Reply 35):
    Was a little warm and the sunset was amazing with a great view over towards Windsor Castle.
    (Is it sad to say I love my job)

    You sad sad man!  Smile

    I heard a rumour that when Prince Phillip was been shown around T5 some BAA boss told him we could see Windsor Castle from where they were standing. Phillip replied with a, " yes I know, I can see you from by bathroom".
    He's a funny old man

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: BrusselsSouth
    Posted 2008-05-08 01:50:07 and read 5700 times.



    Quoting AIR MALTA (Reply 29):
    I am so excited that I am using T5 and BA that I had a nightmare where I was at T5 and I was denied boarding becauseof my late arrival to the customs.

    Don't worry, it was just a nightmare. In reality, why would you have to pass through customs when connecting ?  Wink

    Regards
    BrusselsSouth

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: AIR MALTA
    Posted 2008-05-08 02:10:20 and read 5673 times.



    Quoting BrusselsSouth (Reply 38):
    Don't worry, it was just a nightmare. In reality, why would you have to pass through customs when connecting ?

    Well nightmares are rarely logical...

    Glad to see T5 running smoothly...

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-08 02:38:49 and read 5660 times.



    Quoting LHR27C (Reply 36):
    Basically, stats for Wednesday: virtually half the flights leaving on time or early (!), average delay of 7 minutes and 85% of departures within 15 mins.

    Have seen info like this all week when looking at the departure screens at my desk.
    On breaks I go outside by Zone A and can see the activity on the domestic gates, and they are always ready for incoming aircraft now, With the gate going on a the cargo doors open and get unloaded.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: LHR27C
    Posted 2008-05-08 03:14:42 and read 5633 times.

    I think the short haul cabin and flight crew reporting moving to T5 recently - within the last week or so - has helped a lot as well - less likelihood of delays coming over from the Compass Centre.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Commavia
    Posted 2008-05-08 05:33:25 and read 5541 times.



    Quoting Theginge (Reply 34):
    http://www.parliamentlive.tv/Main/Vi...oPlayer.aspx?meetingId=1716&rel=ok

    If anyone can get it to work!!

    How pathetic.

    Colin Matthews of BAA comes off looking like a total moron - his list of problems with T5 basically focused on lifts and toilets, and completely ignored the issue of baggage!

    And no matter what additional problems the investigative committee brought up - and their were many - Matthew's answer was that he didn't have any idea about it.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Rivet42
    Posted 2008-05-08 07:34:07 and read 5426 times.



    Quoting LHR27C (Reply 41):
    I think the short haul cabin and flight crew reporting moving to T5 recently - within the last week or so - has helped a lot as well - less likelihood of delays coming over from the Compass Centre.

    Are they still going to be transported by bus to/from their allocated aircraft...? T5 is such a good opportunity to get rid of this arcane practice!

    Riv'

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Nickllhill
    Posted 2008-05-08 08:09:11 and read 5389 times.

    After being on a few of the trials I had a chance to use T5 for the first time on Friday for an *actuall* flight  Smile

    I did notice it was very warm!

    I was directed to security North, which was heaving, moved down to south - empty  Smile benefit of the trials

    All scanners were manned and the line was short. The Galleries lounge was amazing - very good job.

    Deprted a little late as the incomming flight was delayed - left about 20mins late (not bad concidering this was a 1900 departure on a bank holiday Friday!)

    Arrival from CPH was EXACTLY on time, and it took (as i timed it :$) 11 mins to get off the plane and suprise my friend who was waiting for me in M&S.

    And yes I had luggage, it was waiting for me when I go to the carrousell.

    Will it be so good when the bussing starts!?

    So far was very happy with it.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: TimRees
    Posted 2008-05-08 08:22:38 and read 5378 times.



    Quoting KennyK (Reply 31):
    hopefully Flight will follow up shortly with an article on what really happened, how it was solved and how T5 is running now.

    I presume you mean Flight International? They haven't mentioned Terminal 5 at all in any issue since it opened. On the week it opened it didn't even mention 'The long awaited Terminal 5 has opened'. Obviously too much coverage elsewhere so they decided not to bother.
    I wouldn't hold your breath on them doing a follow-up article. Seems airport terminals don't warrant articles these days.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: GDB
    Posted 2008-05-08 11:40:26 and read 5256 times.



    Quoting Commavia (Reply 42):
    Colin Matthews of BAA comes off looking like a total moron - his list of problems with T5 basically focused on lifts and toilets, and completely ignored the issue of baggage!

    To be fair to Colin Matthews, he only started at BAA at the of March, right into the eye of the storm.
    (Having said that, my impressions of him are from his time as the Head Of Engineering at BA, these impressions being positive ones).

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: OA260
    Posted 2008-05-09 03:24:55 and read 5091 times.

    The first phase of the move of additional flights has been announced for June.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: BAStew
    Posted 2008-05-09 03:52:58 and read 5083 times.



    Quoting OA260 (Reply 47):
    The first phase of the move of additional flights has been announced for June.

    yup.

    Abuja, Bangalore, Beijing, Cairo, Cape Town, Lagos, NY JFK and Phoenix move over on June 5th.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Eyeno1
    Posted 2008-05-09 05:14:56 and read 5013 times.

    Happy to see all the positive reviews. I'm flying out of YYZ tomorrow night on BA's "sleeper flight". Arrive at LHR T4 and then have to make my way to T5 for the flight to ZRH.

    Anyone got any observations on how well the transfer works? I've got plenty of time so I'm not worried about a missed connection.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: OA260
    Posted 2008-05-09 05:16:54 and read 5018 times.



    Quoting Eyeno1 (Reply 49):
    Anyone got any observations on how well the transfer works? I've got plenty of time so I'm not worried about a missed connection.

    I have only done the transfer from T1 to T5 and I took the Paddington Express and it was very quick and easy.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-09 09:22:41 and read 4912 times.

    Just done the morning shift, and again things seemed to be going OK front of house, there was a Q at the South Security point at one point, but it was posted on the big board so passengers could easily make there way to the other security point (Even though it said it was busy, it was not nearly as bad as I have seen in T1 or 4.)

    Nearly all the flights this morning went on time or within 15 Min, so have a feeling we may again beat the targets and more than beat T1 stats.

    (PM me if your going thru and may come say hello, always good to meet fellow netters)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Breiz
    Posted 2008-05-10 03:23:28 and read 4774 times.



    Quoting Rivet42 (Reply 6):
    Local news here in London last night showed some of the baggage turning up at auction

    Just for the fun reading:
    http://www.guardian.co.uk/travel/2003/mar/09/observerescapesection4
    http://news.bbc.co.uk/2/hi/uk_news/magazine/7349037.stm

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-10 16:27:12 and read 4619 times.

    Another good day today, flights were going out on time, and no planned canx. No bag delays that I could see or heard about. Could not see any problems at any of the security points or at the fast bag drops.

    Actually flying out of it for the first time tomorrow so cant wait to see it as a passenger.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Bongodog1964
    Posted 2008-05-11 02:15:49 and read 4504 times.



    Quoting Breiz (Reply 52):
    Quoting Rivet42 (Reply 6):
    Local news here in London last night showed some of the baggage turning up at auction

    Just for the fun reading:
    http://www.guardian.co.uk/travel/2003/mar/09/observerescapesection4
    http://news.bbc.co.uk/2/hi/uk_news/m...7.stm

    Good story, but nothing to do with T5. As the articles state it will be another 70 days or so before anyT5 lost baggage appears at auction, thats if any ever does. I believe the last quote from WW was that they were down to the last 125 bags. Bearing in mind the bad PR potential I would be surprised if BA let a single bag lost in the opening days of T5 ever appear at such a sale.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: APYu
    Posted 2008-05-11 07:57:23 and read 4374 times.



    Quoting Bongodog1964 (Reply 54):
    Bearing in mind the bad PR potential I would be surprised if BA let a single bag lost in the opening days of T5 ever appear at such a sale.

    Once an insurance company has paid out though on lost luggage claims the baggage is officially theirs so they could sell the bags at these auctions to recover some of their money. The insurance companies could therefore end up bringing this bad PR indirectly to BA, should the worst happen.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Bongodog1964
    Posted 2008-05-11 08:05:19 and read 4373 times.



    Quoting APYu (Reply 55):
    Once an insurance company has paid out though on lost luggage claims the baggage is officially theirs so they could sell the bags at these auctions to recover some of their money. The insurance companies could therefore end up bringing this bad PR indirectly to BA, should the worst happen.

    The only way a passengers insurance company could claim the bag and sell it, was if it was identifiable. If its identifiable the airline woudl have already returned it. If you are referring to BA's insurers IMO its unlikely that their insurers would pay out, as the policy excess would be higher in each case than the bags value.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: APYu
    Posted 2008-05-11 10:06:12 and read 4324 times.

    I guess it depends on how long it takes to identify the bag. If a bag takes ages to be identified and the passengers policy has already paid out then the bag is the property of the passengers insurance company and should be returned to them and not the passenger.

    Im sure it all goes to some big bonfire in the middle of nowhere in practice however to solve any such paperwork and ownership issues and to avoid any of the reputational risk from the auction scenario..

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Rivet42
    Posted 2008-05-11 12:44:06 and read 4272 times.

    Willie Walsh mad an interesting point at the Commons hearing last week that the bags were never technically 'lost', as BA knew exactly where they were. Which is slightly pedantic, because as far as the passenger is concerned, the bag is lost if BA cannot tell them exactly where it is, in which case (sic) they may well put in an insurance claim. At which point my understanding is that BA no longer bothers to deliver the bag once identified, and it is these bags that are routinely sold on to an auction company, who remove any items of value (electrical, cosmetics, etc), before auctioning off what's left.

    Riv'

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-11 15:16:31 and read 4198 times.

    On my short time landside today the terminal looked to be running ok, and quickly checked the screens to see that there were no sched canx or delays.

    Was very nice to finally be airside in MY terminal. Looked very busy compared to landside, but still lots of space and the views were amazing going down towards T1,2 and 3. Had a good wonder around and checked out the lounge by the A gates (only one I have not seen) Although small, there was plenty of room, good views, and it was very quiet.

    Good flight up to MAN (slightly delayed waiting for 2 transfer pax, captain kept us informed. Landed on time in MAN to be welcomed by a torrential rain storm that flooded the arrivals area of MAN T1.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-13 11:39:41 and read 4104 times.

    Well, back down in London again after a very good flight on a A321 (my first one)
    My experience of T5 arrivals was good (stand guidance took a few min, but when does it not at LHR)
    Was off the plane at 1838 and was on my bus home after collecting my bag at 1850. Very good sine's and very easy to connect to the number of different transport links just out the front of the terminal.

    Met one of the helpers from my area and asked her how the operation was going.
    Other than a cancelled ATH (don't know why) she said today it had been running fine with no major problems. Weather is still very nice down here so you are going to get some very good views on finals (There on the 9's today)

    Back at work tomorrow so will update at the end of my shift

    Dan

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-14 18:22:17 and read 3972 times.

    Seems im the only one posting in this thread  Smile

    (Mods im not trying to keep it on the front page, just trying to be helpful letting people know how the terminal is going)

    Finished the late shift 3 hours ago and was again a good day. Seemed a little windy in the afternoon which proved for some interesting wobbles on finals (and for a biz jet what looked like a very near close call with a wing strike on the ground) Operation appeared to be ok (slight delay on a HKG as the APU was US and they had to get the equipment for an airstart.

    Watch out tomorrow though as there are thunderstorm warnings in effect from 1300 and the south is due to get hit by some heavy rain storms which should prove for a interesting afternoon.

    Dan

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-15 16:29:55 and read 3856 times.

    Lets just say its been an interesting day.

    The tyre burst this morning of course caused a few flights to be canx (as it did a few weeks ago with another airline doing the same thing)

    Coupled with a problem with Masstrict control going down, allot of German flights and some other euro/domestic were also canceled. All hotels at LHR are now full this evening.

    Other than those problems, security seemed to be ok with no big q's, and smooth flowing on the fast bag drops.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: PW100
    Posted 2008-05-16 09:32:28 and read 3742 times.

    Hi Trekster,

    Thanks foor keeping this thread alive, and above all for the good information provided. It never stops to amaze me that with bad news people are all over the place, and once the problems have been ironed out nobody seems to be interested. So it's not only the press then . . .

    Anyway, I'm very happy to hear things are running smoothly. That should also be a huge relieve for everyone working in that terminal. And I do think that Loindon does deserve a world class erminal. Hope T5 [eventually] lives up to its expectations!

    How many daily flights is T5 handling at the moment? Any idea on the percentage narrow/wide-body and short/long haul?

    Also, is it possible to spot from the elevated road in front of the terminal viewing approaches on the 27's, or will I be friendly asked to leave with my big lenses?

    Thanks again, and keep up the the good work!

    PW100

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Vasu
    Posted 2008-05-16 09:39:37 and read 3739 times.

    PW100,

    Its so nice to see such a positive post, thank you!

    I am also interested in the spotting situation... hopefully someone can answer your questions...

    Can't wait to try out T5!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-16 14:02:19 and read 3694 times.

    Lets just say I take my last break in the location your talking about and have not been turned away as yet. (Far corner only where it is fenced) There is a security guy there to stop people going down the road but other than that, i don't think there's a problem standing there and watching the flights come in. The view is amazing.(of course remembering its an airport)

    PW, T5 at the moment contains all our Domestic and Euro flights, and a few of our internationals. JNB/LAX/SFO/YVR/NRT and HKG. % wise, god knows. The 319/320/321 and 767 are the main fleet for Domestic and Euro, and the 777 and 747 for the internationals.

    There were a few problems today as a knock on effect of the euro airspace shutdown. 2 or 3 canceled due to lack of crew, and the other few canceled because crew were out of hours from yesterdays mess in Europe. I think most flights that were going went on time with a few minor delays on some.

    T5 certainly has had its problems, but passenger experience wise it is getting better. With easy flow through self service and into security. Hence also I'm doing this to let you know how things are going.

    I moved down to London for T5 and to finally work in a passenger facing role.
    Have I ever regretted it?
    Not at all!!!
    I for once can say I love my job, and even when its tough and there are q's, im there doing the best I can for passengers and enjoying the good sense of teamwork there is in the terminal.

    Trekkie

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-17 09:19:10 and read 3574 times.

    Well another busy day at T5 this morning. One thing I would advise anyone flying thru there, make sure your through the security checkpoint outside of at least 40 to 45 minutes before departure (It closes 35 minutes before departure) It is on BA.COM and on screens at the terminal, but there are still people missing "conformance".

    Long haul was busy today with a nearly 75% of seats sold, i know for example TXL SFO LAX and BUH were VERY busy today. Domestic was just under that. No planned canx that I saw before i left, and all flights were due out with out any major delays. Front of house it looked very busy, but I know there are a few conferences going on at the moment, so lots of euro and domestic flights are busy with people coming and going from these.

    Was nice seeing you Khaleej777, though I did try to send you to join a Q (sorry lol) and hope you enjoyed Amsterdam.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Aisak
    Posted 2008-05-17 10:26:47 and read 3532 times.



    Quoting Trekster (Reply 65):
    T5 at the moment contains all our Domestic and Euro flights, and a few of our internationals.



    Quoting Trekster (Reply 65):
    and the 777 and 747 for the internationals.

    Just for curiosity... Now T5 only has the 747 for longhaul and the new destinations coming on June 5 are also 747-only... how are these services operated? Are they somehow "isolated" out of T5b to make handling easier or do 747s also use T5 main building? Do the satellites have any kind of security/facilities forcing some flights to use the satellite instead of the main building?

    Also i wonder if any of you know how flights/aircrafts/destinations will be sorted out between T5 and T5b (and also T5c remotes when the transition is complete and they run out of free stands)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-17 11:40:18 and read 3488 times.



    Quoting Aisak (Reply 67):

    So far I have only seen the euro and domestic fleet at T5A. (We also have 777's by the way, not just 74's)
    At T5B there have been a few Euro departures, the DME for example so its not just our long haul that I have seen there. T5B is just a satellite, all security and screening is done at the entrance to T5A and also going thru flight connections etc.(Of course BAA are at some gates for extra checks etc)

    RE Sorting flights out, I really could not guess, but If I recall they wanted B and C to be for long hauls, but until C there would be some remote boarding. Thats just a guess mind you!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: BCA2005
    Posted 2008-05-17 11:49:15 and read 3481 times.



    Quoting Aisak (Reply 67):
    the new destinations coming on June 5 are also 747-only

    BA173 (JFK) and BA83 (ABV) are both operated by Boeing 777-200ER.

    Which of the current destinations from T5 are operated by the 772?

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: LHR27C
    Posted 2008-05-17 12:17:52 and read 3465 times.



    Quoting BCA2005 (Reply 69):
    Which of the current destinations from T5 are operated by the 772?

    None - at the moment T5 is only hosting the ex-T1 longhaul destinations, which are exclusively 744.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-17 15:48:22 and read 3372 times.



    Quoting Trekster (Reply 66):
    Well another busy day at T5

    From what I can see you are going to have a busy day both tomorrow and also Monday..............good luck!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-18 08:05:41 and read 3239 times.

    Was again a busy day today (thanks 1peter, you jinxed it  Wink )

    Front of house there were alot of people checking in for flights and it seemed a smooth process. No real q's. No planned canx's today and most flights going out on time. Alot of domestic flights were very busy today, MAN being one of them with no seats all day.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: B747forever
    Posted 2008-05-18 08:10:55 and read 3231 times.

    Just a quick question to all of you. In the 21st august I will head for LAX from ARN with BA. The flight from ARN will arrive around 09:05, and the LAX flight will depart at 10:05. Will I make that flight in just under an hour??

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-18 09:59:47 and read 3152 times.

    B747,

    It is very tight, but is within the MCT (Min connect time) as its avail to book on ba.com so is ok.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: B747forever
    Posted 2008-05-18 10:05:44 and read 3142 times.



    Quoting Trekster (Reply 74):
    B747,

    It is very tight, but is within the MCT (Min connect time) as its avail to book on ba.com so is ok.

    Okay, hopefully I will make it!!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: GCT64
    Posted 2008-05-18 10:10:47 and read 3191 times.

    Quoting Trekster (Reply 62):
    The tyre burst this morning of course caused a few flights to be canx (as it did a few weeks ago with another airline doing the same thing)

    Used T5 for the first time last Thursday (747 from T5b to LAX) - amazed how slick and smooth it was.
    Of course, the rest of the LHR experience was marred by the single runway ops - 1 hour on stand ready to go waiting for pushback.

    I must say based on my one experience, T5 is very like HKG (or similar) - a very smooth, fast experience.
    Everyone else I speak to who has gone through says much the same thing.
    Sad that its reputation will be forever marred by one week's bad performance 

    [Edited 2008-05-18 10:11:30]

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Khaleej777
    Posted 2008-05-18 11:24:45 and read 3128 times.



    Quoting Trekster (Reply 66):
    Was nice seeing you Khaleej777, though I did try to send you to join a Q (sorry lol) and hope you enjoyed Amsterdam.

    Hi Dan. Reckon you thought I was an irate passenger jumping the queue to complain or something! It was great to meet you and hope your shift went well without any major dramas.

    Experience of T5 was very positive. BA terminal staff doing a great job. Quite a queue at the North passport/boarding pass check pre-baggage screening (half the desks manned) but it moved fairly quickly. Airside seemed pretty crowded, especially at the shopping mall level - it'll be interesting to see how busy it gets once the T4 moves start. Flight left only a couple of minutes behind schedule, usual excellent BA service on board (given a small bottle of champagne by one of the crew on the way back so very happy!) On the return, gate to car in a little over 10 minutes. Looking forward to using T5 again in July for trips to MAN and ARN.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-18 11:55:40 and read 3103 times.



    Quoting Khaleej777 (Reply 77):
    Hi Dan. Reckon you thought I was an irate passenger jumping the queue to complain or something! It was great to meet you and hope your shift went well without any major dramas

    Well, 3 other people had just done the same thing haha.

    Glad ya had a good trip (And taking you up on that pint in oxford, do need to go back there)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-18 12:39:58 and read 3069 times.

    Popped in an hour or so back to check in for my flight tomorrow and seemed very calm after what I understand was a busy day.........!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Group51
    Posted 2008-05-18 16:24:18 and read 3004 times.



    Quoting Petera380 (Reply 12):
    I read somewhere that T5 is now Britain's largest shopping Mall!

    St. Pancras International felt bigger to me. But they are both very nice and airy.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-19 01:48:12 and read 2942 times.

    Came through this morning and it was pretty busy........! Turned up a little late and managed to get whisked to the front of the security conformance queue...lucky! Further the security screening queue was also fairly long at Security South! By the time I was putting my bags on the belt to be screened the queue of pax trying to join the queue was back to the conformance post! Further all was very smooth, we were ready on time and arrived around 20 minutes early, which I can't moan about at all!!!

    Lets hope the next few days are as smooth and Saturday's empty for my return!!!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Elite
    Posted 2008-05-19 02:25:19 and read 2905 times.



    Quoting GCT64 (Reply 76):
    I must say based on my one experience, T5 is very like HKG (or similar) - a very smooth, fast experience.
    Everyone else I speak to who has gone through says much the same thing.
    Sad that its reputation will be forever marred by one week's bad performance

    HKG had its fair share of problems when it first started, but everyone quickly forgot about them, so hopefully this will be the same. But, this is BAA's LHR we are talking about, and everyone already think of LHR as a messy airport.

    Might be going through it this summer - anyone know if flights from JFK will be in T5 at the end of June?

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: APYu
    Posted 2008-05-19 03:47:20 and read 2853 times.



    Quoting Elite (Reply 82):
    Might be going through it this summer - anyone know if flights from JFK will be in T5 at the end of June

    Yes they move in June 5th (JFK though not EWR)

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: Trekster
    Posted 2008-05-19 10:41:01 and read 2741 times.

    Again a good day today. No major problems, a few delays here and there but not major (mainly due to LIB's (Late inbounds) No sched canx's. Front of house was busy again today, with alot of people using the Kiosks and checking bags in.

    Hope ya enjoyed it all airside 1peter, and have a good flight back Sunday.

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: 1peter
    Posted 2008-05-20 00:18:39 and read 2642 times.



    Quoting Trekster (Reply 84):
    Hope ya enjoyed it all airside 1peter

    It was my 4th time out of T5 and as ever very pleasant. Back first thing Saturday morning!!

    Topic: RE: LHR-BA T5 - How Is It Going?
    Username: AIR MALTA
    Posted 2008-05-20 01:16:21 and read 2612 times.

    I am flying VIE-LHR-JFK tomorrow, so I am thrilled about using T5 and again T4... I have 4 hours in LHR so it shouldn't be a problem. And as I am going to NYC for shopping I will only have a hand luggage, it will be a breeze to transit through LHR... Cooooool!


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