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Topic: New United.com Now Available.
Username: gigneil
Posted 2012-03-03 01:47:57 and read 12230 times.

http://www.united.com/

It looks, well, like it was written in 1996. Just like Continental.com. But hey, its over and done with.

Congratulations, United.

NS

Topic: RE: New United.com Now Available.
Username: C010T3
Posted 2012-03-03 02:06:09 and read 12187 times.

Is it just here or is the new United.com showing BusinessFirst as United First on the seat maps?

Topic: RE: New United.com Now Available.
Username: RyanairGuru
Posted 2012-03-03 02:18:23 and read 12152 times.

Quoting C010T3 (Reply 1):
Is it just here or is the new United.com showing BusinessFirst as United First on the seat maps?

Well I just went in to book seats on 'manage my booking' and it's showing UnitedFirst and UnitedBusiness.

I'm sure some teething problems were to be expected.

Still, I personally preferred PMUAs website. And I think that might be the first remotely positive thing I've ever said about them!!!

Topic: RE: New United.com Now Available.
Username: AA737-823
Posted 2012-03-03 03:35:24 and read 11971 times.

Quoting RyanairGuru (Reply 2):
Still, I personally preferred PMUAs website. And I think that might be the first remotely positive thing I've ever said about them!!!

As a dedicated Continental flyer, I can say that there were DEFINITE pros and cons to both sites.
A big drawback to the CO site was the lack of partner bookings- UA.com would book you into LCY all day long, while CO.com has always said, "Neither CO nor any of our partners fly to London City" which is complete hogwash.

I hope this isn't the case, as I'm trying to book a USA-London City flight right now!!

UA's website was, in my opinion, a bit crummy though. It had some useful tools, but CO (whether we like the design and banner ads or not) was a bit more functional. That's just my opinion.

Topic: RE: New United.com Now Available.
Username: PIEAvantiP180
Posted 2012-03-03 03:57:29 and read 11874 times.

They must be experiencing some IT issues but majority of CO now UA flights are not showing up in sabre. For instance you can book iah to ewr but atl to ewr only shows the two daily UA express flights and nothing else. Most of the connections going thru ewr are not even showing up like the hub does not even exist. Our is it possible that they are still loading flights into the system and its taking a while.

Topic: RE: New United.com Now Available.
Username: greenwichsud
Posted 2012-03-03 04:53:55 and read 11754 times.

Quoting gigneil (Thread starter):
It looks, well, like it was written in 1996. Just like Continental.com. But hey, its over and done with.

Congratulations, United.

Judging by the look and feel of some of their non-core websites created since the merger, I would imagine that there will be an update once the functionality kinks are worked out:

http://www.unitedhub.com/
http://www.unitedcontinentalholdings.com/

Topic: RE: New United.com Now Available.
Username: jayhup
Posted 2012-03-03 06:23:20 and read 11494 times.

Hi Guys,

Trying to check in now for my JFK-LAX tomorrow and we seem to be stuck on the swirling plane/car/hotel bed screen.

Has anyone been able to check in online yet?

Thanks!

JH

P.S. I liked the look of the old UA site better. I haven't tried any of the functionality yet (aside from check in) so can't comment on that.

Topic: RE: New United.com Now Available.
Username: jayhup
Posted 2012-03-03 06:26:45 and read 11473 times.

Scratch that.

It came back with a response that my reservation requires special handling and that I need to check in at the airport.

Interesting because I'm not trying to upgrade or anything.

Will try again later and keep you posted...

JH

Topic: RE: New United.com Now Available.
Username: PIEAvantiP180
Posted 2012-03-03 07:04:27 and read 11325 times.

I posted this on another thread.

Just got a call from a friend of my flying out of SMF and they just made an announcement that people might have to wait for three hours to get checked in and all flights have been halted till they can figure out the right pax on them. Sounds like a mad house, good luck to all the gate and counter agents today as i'm sure its going to be a busy and stressful day for them. They are having to hand check in everybody.

Topic: RE: New United.com Now Available.
Username: BOACCunard
Posted 2012-03-03 07:12:42 and read 11281 times.

So, this morning I went to United.com, logged in with my old OnePass/new MileagePlus number and PIN, and my reservation for a week from today, booked on the old United.com (but with my OnePass number attached) is right there on the home page. Cool. Works exactly as it is supposed to.   

One thing I didn't realize, though I would have had I thought about it, is that I now have a new record locator. I haven't received an email from UA telling me this, which is something I hope I will soon, since not everyone would discover this the way I did. What would happen if on Friday I, as a typical oblivious customer and not someone who has been closely watching the merger anyway, tried to check in with my old record locator?

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 07:17:22 and read 11250 times.

Mostly positive.

But OMG -- they lost all my Lifetime Miles.

I'm now at "Lifetime Miles 000" -- down from 540,000 Lifetime Miles

Topic: RE: New United.com Now Available.
Username: B747forever
Posted 2012-03-03 07:17:59 and read 11248 times.

Quoting BOACCunard (Reply 9):
One thing I didn't realize, though I would have had I thought about it, is that I now have a new record locator. I haven't received an email from UA telling me this, which is something I hope I will soon, since not everyone would discover this the way I did. What would happen if on Friday I, as a typical oblivious customer and not someone who has been closely watching the merger anyway, tried to check in with my old record locator

I am pretty sure that the old record locator works too for bookings made before this change. Otherwise they must notify all their customers.

Anyway, I could see my booking without any problems, and got the new record locator. Basically the new website is still Continental.com only with United branding everywhere.

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 07:30:17 and read 11172 times.

Quoting AA737-823 (Reply 3):
UA's website was, in my opinion, a bit crummy though. It had some useful tools, but CO (whether we like the design and banner ads or not) was a bit more functional. That's just my opinion.

That's funny since many of us (and I fly CO and UA 50-50) think the exact opposite.

But no difference now. Let's light this candle and make it work.

Topic: RE: New United.com Now Available.
Username: panam330
Posted 2012-03-03 09:58:23 and read 10845 times.

I seem to have lost all of my miles in the transition. Let's hope they fix that. My res for this coming Monday shows up fine though.

Topic: RE: New United.com Now Available.
Username: Atrude777
Posted 2012-03-03 10:21:22 and read 10752 times.

Quoting panam330 (Reply 13):
I seem to have lost all of my miles in the transition.
Quoting kgaiflyer (Reply 10):

But OMG -- they lost all my Lifetime Miles.

I'm now at "Lifetime Miles 000" -- down from 540,000 Lifetime Miles

United has been communicating this with everyone via emails, and posted this on their Facebook Page. UA has done really well in my opinion in communicating as much as they can about this.

United
As we communicated last week, miles may not be viewable immediately in MileagePlus accounts after our system cutover. We’ve begun the process of updating account balances. Premier members and members who linked their accounts should see accurate balances within 24 hours. Others may take longer, but generally within 48 hours of initial login.



I was a bit concerned because I am expecting 50,000 miles to post any time, and it was attached to my UA Account and not CO's account. I just hope it doesn't get mixed up in the transition. I have a trip depending on this!  

Alex

Topic: RE: New United.com Now Available.
Username: point2point
Posted 2012-03-03 10:32:34 and read 10675 times.

One of my favorite qualms with these airline websites is how they present their route maps.

I got onto F9's site, and their static route map is becoming a mess. And at one time, they actually had an interactive map, which is nowhere to be found now.

Now I look at the new UA site, and at their route map page, they have two static route maps, one for domestic, and one for international. And they are even a bigger mess in .pdf than that of F9. How can anyone tell anything, other than be overwhelmed by these route maps?

That being said, UA still has an interactive map here

http://cgi.ua.flightlookup.com/routemap/routemap-fullscreen.html

and my question, I guess, is why isn't the interactive map available with a link from this new site? Or have I not found it there and I need to look more?

Oh well......?

Topic: RE: New United.com Now Available.
Username: FlyPNS1
Posted 2012-03-03 10:41:22 and read 10614 times.

Quoting kgaiflyer (Reply 12):
That's funny since many of us (and I fly CO and UA 50-50) think the exact opposite.

But no difference now. Let's light this candle and make it work.

While the "new" United site is pretty ugly and cluttered, it is amazing some of the things it can do that old United couldn't. It's pretty awesome to see partner award availability on carriers like NH, LX and NZ....something you could NEVER do on the old united.com site.

Topic: RE: New United.com Now Available.
Username: dahawaiian
Posted 2012-03-03 11:02:29 and read 10491 times.

United is definitely having problems with their new system today. I was just on flt 552 from SFO-DEN, and everyone who did not originate out of SFO had to get new boarding passes. Additionally, an FA called on a few people to identify themselves to the crew after boarding to make sure they were actually on the flight.

Topic: RE: New United.com Now Available.
Username: laxboeingman
Posted 2012-03-03 11:14:30 and read 10330 times.

Congratulations! I like the new look better than their old look, but that is just me. CO's website is no longer in existence. This is a major step in the merger process and there will be more to come. I believe, but I may not be correct yet, that OnePass is gone. I have said this before and I will say it again, the future of aviation, a world with only several large airlines and revolutionary e/q, is here.

Thank you,

laxboeingman

[Edited 2012-03-03 11:19:22]

Topic: RE: New United.com Now Available.
Username: 777fan
Posted 2012-03-03 11:24:52 and read 10221 times.

Quoting greenwichsud (Reply 5):
Judging by the look and feel of some of their non-core websites created since the merger, I would imagine that there will be an update once the functionality kinks are worked out:
Quoting FlyPNS1 (Reply 16):
While the "new" United site is pretty ugly and cluttered, it is amazing some of the things it can do that old United couldn't. It's pretty awesome to see partner award availability on carriers like NH, LX and NZ....something you could NEVER do on the old united.com site.

It's admittedly pretty fugly (I liked the version they were running just before the switch) but the new site claims they're going to update it before long.

The partner award feature is awesome...

777fan

Topic: RE: New United.com Now Available.
Username: gdg9
Posted 2012-03-03 11:28:38 and read 10163 times.

This is a great example IMHO of taking a great, clean and easy to navigate website - the old United site, and replacing it with a cluttered, mid 90s era mess - Continental's site.

Topic: RE: New United.com Now Available.
Username: worldflyer
Posted 2012-03-03 11:42:07 and read 10000 times.

The link to the interactive route map is on the Route Map page (see yellow higlight)

http://www.united.com/CMS/en-US/travel/Pages/routemaps.aspx

Topic: RE: New United.com Now Available.
Username: MadameConcorde
Posted 2012-03-03 12:12:57 and read 9701 times.

Available and seriously messed up.

My lifetime flight miles are back to zero when they should be close to a million and a half butt in seat miles.

Doing a mpck print-out of the new card (haven't received it in the mail yet) I don't see my Million Miler Gold status anymore.

They gave me a new random Mileage Plus number with a new formar when I had my Mileage Plus number since pre-1990. I still have my old paper card from way back when.

Everything is now in the Continental format with a new website that leaves a lot to desire when the old UA site with the old Mileage Plus number was working very well.

 

Topic: RE: New United.com Now Available.
Username: C010T3
Posted 2012-03-03 12:55:46 and read 9254 times.

Quoting RyanairGuru (Reply 2):
Well I just went in to book seats on 'manage my booking' and it's showing UnitedFirst and UnitedBusiness

Considering that PMCO flights did not have First and Business Class, you're looking at a PMUA flight. The problem is with PMCO intercontinental flights.

Topic: RE: New United.com Now Available.
Username: tonytifao
Posted 2012-03-03 13:13:36 and read 9106 times.

Site is horrible. They still don't match AA or DLs.

Topic: RE: New United.com Now Available.
Username: Atrude777
Posted 2012-03-03 13:25:38 and read 9241 times.

After doing some searching around I can certainly attest the availability of mileage award is SO much better, and I have so many choices I cannot decide which flight to take and where to go!

It's good so far for me, but still my miles are not showing up.

Alex

Topic: RE: New United.com Now Available.
Username: AA737-823
Posted 2012-03-03 13:34:05 and read 9149 times.

Quoting MadameConcorde (Reply 22):
They gave me a new random Mileage Plus number with a new formar when I had my Mileage Plus number since pre-1990. I still have my old paper card from way back when.

They notified you ages ago that you'd receive a new MileagePlus number. Everyone had to lose something- it's a MERGER.

Quoting MadameConcorde (Reply 22):
Everything is now in the Continental format with a new website that leaves a lot to desire when the old UA site with the old Mileage Plus number was working very well.

They've already said that, once things get integrated and are running smoothly, they'll redo the website. And again, either all the CO people had to lose their number, or all the UA people did- when switching from two systems to one, things have to change. If you can't handle a few digits being changed, perhaps you should head over to southwest.com.



Otherwise, in follow up to my previous reply, it's confirmed- new UA.COM still can't book via LX of LH to LCY... just like old CO.COM.
Grrrrrrrrrrr....

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 13:35:30 and read 9334 times.

Quoting tonytifao (Reply 24):
Site is horrible. They still don't match AA or DLs.

Okay, I have to take issue with you.

I've used the AA site since they bought TWA (I was a TWA "Aviator" class frequent flyer until 1998).

The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

I assume you're simply trying to be a provocateur.

Topic: RE: New United.com Now Available.
Username: USAIRWAYS321
Posted 2012-03-03 13:40:14 and read 9212 times.

Quoting AA737-823 (Reply 26):
Everyone had to lose something- it's a MERGER.

You say that as if the customer had input, and is receiving benefits from this merger. Neither is true.

Topic: RE: New United.com Now Available.
Username: FWAERJ
Posted 2012-03-03 13:47:51 and read 9149 times.

Quoting kgaiflyer (Reply 27):
The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

AA's site was overhauled in late 2010 with the current "clouds" look.

Topic: RE: New United.com Now Available.
Username: ua76heavy
Posted 2012-03-03 14:00:20 and read 9014 times.

Quoting RyanairGuru (Reply 2):
Still, I personally preferred PMUAs website.

I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?

Topic: RE: New United.com Now Available.
Username: ikramerica
Posted 2012-03-03 14:01:36 and read 9022 times.

Notes:
It's a few hours in. These things can't go smoothly. There is too much going on dynamically to flip a switch. UA/CO couldn't simply shut down for hours like even Apple does during product launches. Doesn't work.

UA website was more modern looking but CO has a lot more features. Flight search on CO was superior for most things (not all) and award search a million times better. OneWay partners awards are plenty at CO. Not even possible on PMUA.com. You UA.com lovers, once it comes time to book award travel, you will change your tune.

MadameC, your account will be fixed by Monday. Your status is not gone. And while you might have nostalgia for the UA, number, CO and AA alpha numeric ids are far easier to remember in the long term.

UA will redesign the interface. Once the back end is working, applying a new front end is child's play. The website is only one part of this. A new website can be running concurrently in house, testing ad nauseum, and then the switch flipped. But not while the middle tier and back end are in flux.

Topic: RE: New United.com Now Available.
Username: nyc2theworld
Posted 2012-03-03 14:23:03 and read 8813 times.

Quoting ua76heavy (Reply 30):
I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?

For Premier Upgrade Automation the new UA does not display if an upgrade is pending, its assumed that the system will upgrade you automatically. Only when you use an instrument will you see your flights listed AGAIN in first or business saying "this segment is waitlisted."

The new united.com has taken almost nothing from the old united.com. How the old continental.com operated is how the new united.com operates. Keep that in mind and you'll be fine.

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 14:41:48 and read 8626 times.

Quoting FWAERJ (Reply 29):
Quoting kgaiflyer (Reply 27):The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.
AA's site was overhauled in late 2010 with the current "clouds" look.

So . . . now it's pretty?  

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 14:45:29 and read 8567 times.

Quoting ikramerica (Reply 31):
OneWay partners awards are plenty at CO. Not even possible on PMUA.com

Yes it is.

I'm doing one on March 18th

One-way awards are for the guy who spends his miles as fast as they land in his account.

Topic: RE: New United.com Now Available.
Username: ghifty
Posted 2012-03-03 14:58:43 and read 8446 times.

Quoting FWAERJ (Reply 29):
AA's site was overhauled in late 2010 with the current "clouds" look.

The AA site is the same, with a different home-page. When you select flights or go to multi-city booking, it's still the pre-2010 web interface. Same thing for the Virgin Atlantic website. Up until recently DL's webpage was like that -- it's more well-integrated now.

Topic: RE: New United.com Now Available.
Username: BOACCunard
Posted 2012-03-03 15:16:05 and read 8283 times.

Quoting kgaiflyer (Reply 27):
The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

Oh, come on, decades? "Decades" means at least two of them, and I'm pretty sure AA didn't have a web site in 1992.

Topic: RE: New United.com Now Available.
Username: ikramerica
Posted 2012-03-03 15:54:14 and read 7981 times.

Quoting kgaiflyer (Reply 34):

I'm not sure if you are agreeing or not but one way partner awards were not possible to see or book on pmua.com. You had to call UA. I tried 8 months ago and 1 week ago.

I also don't know about the LCY issue someone is having above but LCY does show up as a connection option in London onward on LX even warning you are arriving LHR and leaving LCY. I'd suggest that if your final destination is LCY try using LON instead of LCY and it might give all options?

I know LCY does show because I just flew LAX-LHR-ZRH but was given the option of LAX-LHR/LCY-ZRH

Topic: RE: New United.com Now Available.
Username: RyanairGuru
Posted 2012-03-03 16:01:20 and read 7931 times.

Quoting C010T3 (Reply 23):
Considering that PMCO flights did not have First and Business Class, you're looking at a PMUA flight. The problem is with PMCO intercontinental flights.

I'm aware of that it's a PMUA flight. I was merely noting that GlobalFirst and BusinessFirst have not been integrated into their seat maps yet.

Quoting ikramerica (Reply 31):
CO and AA alpha numeric ids are far easier to remember in the long term

That I agree with. The letter-number combination is really easy to remember, whereas my EK and DJ numbers are both 12 numbers long which means that I have to look them up every time I want to do anything with my account.

Topic: RE: New United.com Now Available.
Username: 777fan
Posted 2012-03-03 16:10:42 and read 7841 times.

Quoting ua76heavy (Reply 30):
I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?
Quoting ikramerica (Reply 31):
Notes:
It's a few hours in. These things can't go smoothly. There is too much going on dynamically to flip a switch. UA/CO couldn't simply shut down for hours like even Apple does during product launches. Doesn't work.

Whereas things were looking up before (system-wise), there are apparently some glitches. The Tribune has done a 180 on the topic but strangely incorporated parts of two conflicting articles into one. Here's the latest update:

http://www.chicagotribune.com/busine...rs-smooth-20120303,0,5536440.story

Quoting ikramerica (Reply 31):
And while you might have nostalgia for the UA, number, CO and AA alpha numeric ids are far easier to remember in the long term.

I also preferred the old UA numbers (have since 1983!).

777fan

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-03 17:27:53 and read 7332 times.

Quoting BOACCunard (Reply 36):
Quoting kgaiflyer (Reply 27): The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.
Oh, come on, decades? "Decades" means at least two of them, and I'm pretty sure AA didn't have a web site in 1992.

No matter. I didn't have a computer in 1992.

Anyway (so that we don't go off topic) UA's web site is way, way more appealing than AA's web site.

Topic: RE: New United.com Now Available.
Username: LOWS
Posted 2012-03-03 17:42:33 and read 7194 times.

It keeps routing me back to pss.united.com.

Are they having issues?

Topic: RE: New United.com Now Available.
Username: einsteinboricua
Posted 2012-03-03 17:58:40 and read 7083 times.

It does look outdated, especially for an airline that has gone through a change. Leaves a lot to be desired.

Topic: RE: New United.com Now Available.
Username: point2point
Posted 2012-03-03 19:52:25 and read 6390 times.

Quoting worldflyer (Reply 21):
The link to the interactive route map is on the Route Map page (see yellow higlight)

http://www.united.com/CMS/en-US/travel/Pages/routemaps.aspx

Thanks, I missed it there, and only saw the .pdf maps. And good that it's there, it makes things much easier. And I have to add that even with the interactive, and UA now being so big, that any non-hub city (SEA, STL, MSY etc) seems to have at least 5-6 UA destinations, and with partners another 2-3, so almost every city has at around 8 destinations, and that can make a busier map..... and then, going into the hubs....... just massive between SFO, LAX, DEN, IAH, ORD, EWR, and even CLE and how all of them have a lot of n/s destinations.... DEN alone probably has over 100 destinations..... and that map has a lot to handle, and does a pretty good job at it.

Topic: RE: New United.com Now Available.
Username: bioyuki
Posted 2012-03-03 22:57:12 and read 5494 times.

Wow, is United really using Continental's site? I really haven't had any complaints about the merger until now. The CO site looks god awful and is straight from the 1990's. Simply embarrassing.

Topic: RE: New United.com Now Available.
Username: hoya
Posted 2012-03-04 00:34:57 and read 5040 times.

Does the new site show record locator information for codeshare flights or non-united flights (LH)? On old united.com, in my itineraries, if I had a flight on Lufthansa or other airlines, their record locators were displayed. Made it easy to see the reservation on that airline's site, pick and change seats, etc. I don't see that info on the new website.

Topic: RE: New United.com Now Available.
Username: LOWS
Posted 2012-03-04 06:43:36 and read 4538 times.

http://www.portfolio.com/business-tr...hits-turbulence-in-computer-switch

Quote:

The pre-merger United part of the airline now seems perilously close to a meltdown.

Overall for the day, which about half of the schedule done, just 47 percent of the old United's flights are departing on time and just 67 percent are arriving on time. Compare that to the old Continental part of the airline, which is doing 69 percent on arrivals and departures. And remember that the old Continental part of the airline is saddled with Newark, its largest hub, where 69 percent on-time is thisclose to the best it can do.



Are things going so badly as they are making it out to be?

[Edited 2012-03-04 07:43:42]

Topic: RE: New United.com Now Available.
Username: Atrude777
Posted 2012-03-04 07:07:30 and read 4483 times.

My miles have now transferred over to the new account, still waiting for the 50,000 promotion from the Credit Card to post now, hope that one goes through.

While I miss the look of United.com (PM) however the functions of CO's website is much better, shows many more flights option, both booking and award availability, I am impressed.

Alex

Topic: RE: New United.com Now Available.
Username: SSTeve
Posted 2012-03-04 08:11:46 and read 4353 times.

The fit and finish of the website will be much easier for them to improve in the coming months once the underlying databases are merged. Better than a completely broken but pretty website.

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-04 08:43:32 and read 4295 times.

Quoting LOWS (Reply 46):
"Overall for the day, which about half of the schedule done, just 47 percent of the old United's flights are departing on time and just 67 percent are arriving on time. Compare that to the old Continental part of the airline, which is doing 69 percent on arrivals and departures. And remember that the old Continental part of the airline is saddled with Newark, its largest hub, where 69 percent on-time is thisclose to the best it can do."

Are things going so badly as they are making it out to be?

I was viewing and comparing two flight I take a great deal -- the late-in-the-afternoon SFO-BWI and the late-in-the-afternoon SFO-IAD . One (to IAD) departed 53 minutes late and the other (to BWI) arrived 13 minutes early. Yet both flights were basically flying the same course--simply landing at airports 52 miles apart.

It looks like delays are due to natural operations rather than computer glitches.

Topic: RE: New United.com Now Available.
Username: jetmatt777
Posted 2012-03-04 10:10:33 and read 4154 times.

Only thing I have to complain about is the disappearance of the desktop timetable. No lunger updated and not replaced with anything except for the pdf timetable, which is nearly impossible to scan through the data.

Topic: RE: New United.com Now Available.
Username: aznmadsci
Posted 2012-03-04 10:24:13 and read 4114 times.

I didn't want to start a new thread, but did PMCO hubs change over signage from CO to UA during the integration process as well? I remember a few weeks ago IAH still had CO signs that probably were covering newer UA signs.

Topic: RE: New United.com Now Available.
Username: Airport
Posted 2012-03-04 10:25:08 and read 4156 times.

Quoting jetmatt777 (Reply 50):
Only thing I have to complain about is the disappearance of the desktop timetable. No lunger updated and not replaced with anything except for the pdf timetable, which is nearly impossible to scan through the data.

Wow, you're right. "TravelDesk will be discontinued as of March 3rd, 2012."

That is incredibly frustrating!

Topic: RE: New United.com Now Available.
Username: kamboi
Posted 2012-03-04 11:01:47 and read 4054 times.

On the old UA.com you are able to see LH flight, now you can't. Also what's up with the NO SPECIAL MEALS on long flights.

Topic: RE: New United.com Now Available.
Username: FWAERJ
Posted 2012-03-04 11:02:51 and read 4047 times.

I just noticed that on the United Club part of "new" United.com, only the PMCO clubs are shown. None of the PMUA clubs show up.

Topic: RE: New United.com Now Available.
Username: Atrude777
Posted 2012-03-04 11:12:38 and read 4025 times.

Quoting kamboi (Reply 53):
Also what's up with the NO SPECIAL MEALS on long flights.

I have seen that too, I am assuming it is a glitch, I have been checking First Class flights and flights long enough to have dinner on board are saying FOOD FOR PURCHASE. I think NOT!  

So...assume it is a website glitch and hopefully will be solved soon.

Alex

Topic: RE: New United.com Now Available.
Username: genybustrvlr
Posted 2012-03-04 11:33:24 and read 3992 times.

Seems like the issues are being worked out. As of yesterday, all of my reservations properly transferred from the old UA website. As of this morning, my lifetime and current mileage balances are accurate. I booked a flight this morning and everything worked seamlessly. Flying SFO-LAX Tuesday and I'm expecting normal operations. (I hope!)

My personal opinion is that the "New" United.com is a very dated, ugly website. That said, the behind the scenes processing seems better/faster than legacy United.com. Hopefully once the operational kinks are worked out the marketing/branding folks will get their hands on the site and update the design with the old UA classy graphics. I much preferred the art to blue spinning planes. For now, all of us legacy UA customers will have to manually absorbed the class of the UA brand.

http://www.youtube.com/watch?v=TFXbCSDq6Cg
http://www.youtube.com/watch?v=ds1Q0Xxc6Fc
http://www.youtube.com/watch?v=XZqJbH5vFYg
http://www.youtube.com/watch?v=MENrTT3Umz4

Topic: RE: New United.com Now Available.
Username: BOACCunard
Posted 2012-03-04 11:40:15 and read 3973 times.

The "new" United.com doesn't seem to want to "remember me," which Continental.com did.

Also, my MileagePlus (old OnePass) number doesn't show up on the receipt for my upcoming trip, though it's clearly attached to the PNR, since the itinerary shows it. I assume that's not terribly important, but it's interesting.

Quoting aznmadsci (Reply 51):
I didn't want to start a new thread, but did PMCO hubs change over signage from CO to UA during the integration process as well?

I was wondering about that too, and how has the change from the old UA signage to the new UA signage been going? For example, what does JFK (a station that was only served by PMUA) look like? It had old UA signage at least until very recently. (I'll find out in less than a week, anyway, but just curious...)

Also, I'm pretty sure at stations that were served by both (which I guess is most of them), even ones that were rebranded, there were still CO-branded check-in desks until yesterday, because people on CO flights were supposed to check in at those desks. But I guess those signs should just have been covering new UA signs or would have been replaced overnight (which seemingly would have been the more difficult option). And gates can have been converted earlier, just like repainting airplanes.

Quoting Atrude777 (Reply 55):
I have seen that too, I am assuming it is a glitch, I have been checking First Class flights and flights long enough to have dinner on board are saying FOOD FOR PURCHASE. I think NOT!

It's the opposite of a problem Continental.com was having before, at least with p.s. flights, which showed meal service (but no special meals) in Y. When I realized that I wished I had booked on Continental.com, not United.com (not even sure why I did book on United.com, to be honest, in hindsight booking on Continental.com would probably have been wiser). Then I could have called up and asked for vouchers for BOB.  
Quoting FWAERJ (Reply 54):
I just noticed that on the United Club part of "new" United.com, only the PMCO clubs are shown. None of the PMUA clubs show up.

And if you look at the airport information section, there's no check-in information for JFK, though there is processing time information. (JFK is a station that was only served by PMUA.)

Topic: RE: New United.com Now Available.
Username: kgaiflyer
Posted 2012-03-04 16:15:09 and read 3743 times.

Quoting Atrude777 (Reply 55):
So...assume it is a website glitch and hopefully will be solved soon.

All my itineraries which have a segment on PMCO, OO, or US have all changed their confirmation numbers. A red banner at the web site claims that each one of the itineraries has been "canceled and refund issued." But the mechanical voice at United reservations carefully read each itinerary to me and asked me for my fax number so I could be sent a receipt.

Scary for a minute (I had spent all but three of my regional / systemwide upgrades to buy my way into the front).

Btw, my lost half-million 'Lifetime Miles' also turned up during the day.

[Edited 2012-03-04 16:24:46]

Topic: RE: New United.com Now Available.
Username: gigneil
Posted 2012-03-04 19:11:58 and read 3537 times.

Quoting tonytifao (Reply 24):
They still don't match AA or DLs.
Quoting aznmadsci (Reply 51):
I remember a few weeks ago IAH still had CO signs that probably were covering newer UA signs.

Only in the lobbies, in the concourses it was rebranded months ago.

And yes the goal was to rebrand them all this weekend.

NS

Topic: RE: New United.com Now Available.
Username: TOMMY767
Posted 2012-03-04 20:51:29 and read 3358 times.

This is a pretty horrible website. Pathetic that this is the product of two major airlines merging that took 1.5 years to manifest.

Quoting FWAERJ (Reply 54):

I've also noticed that on all the terminal maps "Continental" still shows up. Why is this? Continental is dead.

Topic: RE: New United.com Now Available.
Username: N960AS
Posted 2012-03-04 21:22:46 and read 3299 times.

Moving backwards with regards to graphic design seems to be a hallmark of the new United. I miss the airline that once employed Saul Bass and Pentagram for their design needs.

Topic: RE: New United.com Now Available.
Username: nyc2theworld
Posted 2012-03-04 22:00:03 and read 3229 times.

People a website is not a static creation. Have you ever thought that maybe instead of rolling out a new PSS system AND rolling out a brand new website at the same time would not be a good idea in case they are major issues? In fact, if you look here http://hub.united.com/en-us/News/Web...ages/the-future-of-united.com.aspx

Quote:


A phased approach

Initially, we’re focusing our efforts on the huge task of combining the two airline systems into one unified site. At first, united.com will resemble what you see currently when you visit continental.com. Later, we’ll be expanding our offerings and introducing new features and functionality to the website to further streamline your travel experience.

So yes, they moved to a new PSS system and retained the Continental website...what everybody seems to forget is the "for now" part. PSS was literally almost 48 hours ago AND they still are working to work out the bugs in that. Friday night/Sat morning was a major AND Irtysh-Avia (Kazakhstan)">IT undertaking, after that's complete, they can then work on making the site pretty.

Topic: RE: New United.com Now Available.
Username: BEG2IAH
Posted 2012-03-04 22:33:54 and read 3185 times.

Quoting TOMMY767 (Reply 60):
This is a pretty horrible website.

What exactly is horrible - design or function?

CO website was many, many times more functional and user-friendly than UA's old site. I don't want fancy jumping flash/Java applications when I'm trying to reserve my flight and make a payment. For those more on a games and fancy side, there are plenty of web sites to enjoy. I don't visit airline sites to admire them but actually find info on flights, aircraft, and an easy way to pay my preferred flight. I don't go to a supermarket to enjoy views of nature (or of the still nature, for that matter).

BEG2IAH

Topic: RE: New United.com Now Available.
Username: gigneil
Posted 2012-03-04 22:41:51 and read 3167 times.

There was no Flash or JAva applications on the UA website.

NS

Topic: RE: New United.com Now Available.
Username: BEG2IAH
Posted 2012-03-05 09:00:37 and read 2846 times.

Quoting gigneil (Reply 64):
There was no Flash or JAva applications on the UA website.

When you were choosing a flight, there was a "price widget" window that was jumping as you were scrolling up or down. That was one of the good candidates for Java at least. And that feature was very annoying.

BEG2IAH

Topic: RE: New United.com Now Available.
Username: SEA
Posted 2012-03-05 09:07:19 and read 2833 times.

Quoting BEG2IAH (Reply 65):
When you were choosing a flight, there was a "price widget" window that was jumping as you were scrolling up or down. That was one of the good candidates for Java at least. And that feature was very annoying.

Who in 2012 is using a computer without a recent version of Java?

Topic: RE: New United.com Now Available.
Username: BEG2IAH
Posted 2012-03-05 09:13:40 and read 2801 times.

Quoting SEA (Reply 66):
Who in 2012 is using a computer without a recent version of Java?

I'm not saying you shouldn't (find one website they doesn't have it), but this particular feature was extremely annoying and CO web site was far more transparent on what pricing, aircraft, and connection options you had unlike UA old web site. Choosing between transparency and functionality of CO website vs. the jumping widget on UA old web site, I would always choose more transparency. Widgets were maybe impressive and cool to some people, but they hid more than they revealed.

BEG2IAH


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