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Topic: Why No Free Wi-Fi At ATL?
Username: 1337Delta764
Posted 2012-09-17 12:01:40 and read 4622 times.

Is it me, or does it seem that ATL is the only major airport in the U.S. without free Wi-Fi? Most major airports, including ORD, DFW, LAX, IAH, DEN, and PHX all now offer free Wi-Fi. Why doesn't ATL?

Topic: RE: Why No Free Wi-Fi At ATL?
Username: flyingcaT
Posted 2012-09-17 12:12:11 and read 4580 times.

Dont be so quick to judge. LAX just barely got it and usage is capped at 45 minutes.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: mhkansan
Posted 2012-09-17 12:12:58 and read 4580 times.

Simply put? They can make money selling it to you.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: 1337Delta764
Posted 2012-09-17 12:17:19 and read 4544 times.

Quoting mhkansan (Reply 2):
Simply put? They can make money selling it to you.

Those other airports I listed felt the same way initially, but have realized that free Wi-Fi is the way to go to be competitive. ATL should offer free Wi-Fi as well to remain competitive with its peers.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Cubsrule
Posted 2012-09-17 12:23:14 and read 4513 times.

Quoting 1337Delta764 (Reply 3):
Those other airports I listed felt the same way initially, but have realized that free Wi-Fi is the way to go to be competitive.

Competitive with whom? If I need to go to Denver, I fly to DEN. Period. The end.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: mmedford
Posted 2012-09-17 12:24:03 and read 4503 times.

Quoting 1337Delta764 (Reply 3):
ATL should offer free Wi-Fi as well to remain competitive with its peers.

Who does it have to compete with? Plus; how many over the age of 18, lack a smart phone with data packages?

Topic: RE: Why No Free Wi-Fi At ATL?
Username: airliner371
Posted 2012-09-17 12:27:50 and read 4496 times.

Quote:
Those other airports I listed felt the same way initially, but have realized that free Wi-Fi is the way to go to be competitive. ATL should offer free Wi-Fi as well to remain competitive with its peers.

I don't know about other people but I don't choose where I am going based on if an airport has wifi.

Being an airport is not really a competition with the exception of airports in the same city not owned by the same operator. If I have to get to Atlanta I fly to Atlanta.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: gizmonc
Posted 2012-09-17 12:36:23 and read 4465 times.

About a dozen times a day I get asked if WIFI at the airport I work is free. When I advize the customer that it is available but not free. They always make a comment about another city that has free WiFi. I agree with them as when I fly I like to kill time in an airport which has free wifi. It is a real draw for many. True the real word warriors have some type of WiFI they carry with them but the average person does not. I do have a clear modem and thought about having it with me to offer those without WiFI the ability to connect for a short time. But I was not sure if it would be the right thing to do, many of the folks that ask me about free Wifi say I just want to check my email or search for something real fast. I agree many have a smartphone which they can use but for me if you are searching it is nice to have a laptop sized screen to be able to see what I am searching. I work with a guy who has that huge Samsung phone we call it his tablet now that is different one could watch a decent movie on one of those things. Perhaps in the future more larger cities will see the benefit of having free wifi and add it. I am not a fan on Biongo by no means. Just ordered the iphone 5 so lets see if the bigger screen helps when I get it on Friday.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: AVLAirlineFreq
Posted 2012-09-17 12:48:20 and read 4382 times.

There are still quite a number of U.S. airports that don't offer free WiFi. MIA, ORF, BNA, MKE, MEM are a few that come to mind. And ORD is not completely free, either.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: FWAERJ
Posted 2012-09-17 12:48:34 and read 4382 times.

DTW limits you to 30 minutes of ad-supported free Wi-Fi, and prior to this month didn't have it at all. I read an article once where DTW's facilities manager said "if we installed free Wi-Fi, we would have to raise fees elsewhere". I find that hard to believe, as DTW is already paying for the data pipes and the two terminals there are so new that they are probably pre-wired for data.

As for my hometown airport, FWA: their Wi-Fi has been free ever since they started offering it in 2004 or so.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Josh32121
Posted 2012-09-17 12:51:28 and read 4375 times.

Quoting 1337Delta764 (Thread starter):

Is it me, or does it seem that ATL is the only major airport in the U.S. without free Wi-Fi? Most major airports, including ORD, DFW, LAX, IAH, DEN, and PHX all now offer free Wi-Fi. Why doesn't ATL?

I was just at ORD the other day and overheard an announcement that "Wifi is available in the airport...just direct your browser to SSID boingo-wifi (or whatever) and follow directions..." Are you certain all these airports offer airport-wide free wifi?

Regardless, in ATL (my home airport), the lack of free wifi throughout the airport is a bit of a justification for me to spend $25 on a Sky Club day pass since it includes free wifi in the club.

And while I do have a smartphone with a data plan, I don't pay for tethering, so that's not an option unless I want to commit to that extra $20 or so a month for the limited times I need wifi outside work or home.

I certainly appreciate free airport-wide wifi, but I'm not surprised when it's not offered as it's foregoing a potential revenue source for the airport.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: FWAERJ
Posted 2012-09-17 12:55:52 and read 4355 times.

Quoting Josh32121 (Reply 11):
And while I do have a smartphone with a data plan, I don't pay for tethering, so that's not an option unless I want to commit to that extra $20 or so a month for the limited times I need wifi outside work or home.

AT&T and Verizon's new shared data plans include tethering as part of the package (and in the case of Verizon, if you are a new customer, you have to get the shared data plan). Sprint and T-Mobile still charge extra for tethering, as do AT&T non-share plans.

Quoting Josh32121 (Reply 11):
I'm not surprised when it's not offered as it's foregoing a potential revenue source for the airport.

The DTW interview that I mentioned earlier said exactly that as well.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: LAXintl
Posted 2012-09-17 13:00:05 and read 4326 times.

It cost money.

LAX is changing its Wi-Fi vendor from T-Mobile to someone called AWG.

The 45-minute free wi-fi component is costing the airport an estimated $720,000 loss in annual revenue. (T-Mobile used to guarantee atleast $1mil annually - AWG is only $280,000).

In order to try to win some income back, the airport with its advertising agency JC Decaux will develop a sponsorship program where companies can buy add time which free users must watch.

Additionally keep in mind the infrastructure for a comprehensive system and back end equipment is neither cheap to install or run for a major facility. AWG estimates it will invest $670,000 at LAX the first year and about $285,000 annually to keep the system running.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: kgaiflyer
Posted 2012-09-17 13:05:36 and read 4300 times.

Quoting flyingcaT (Reply 1):
Dont be so quick to judge. LAX just barely got it and usage is capped at 45 minutes.

One of the reasons why I use BUR is that they have *exactly* the same WiFi provider as LAX, but service at BUR is subsidized by the local ABC affiliate.

And no doubt someone in Burbank (**cough, cough Disney**) is underwriting the TV station.

[Edited 2012-09-17 13:30:03]

Topic: RE: Why No Free Wi-Fi At ATL?
Username: PSU.DTW.SCE
Posted 2012-09-17 13:11:11 and read 4274 times.

Quoting FWAERJ (Reply 10):
DTW limits you to 30 minutes of ad-supported free Wi-Fi, and prior to this month didn't have it at all. I read an article once where DTW's facilities manager said "if we installed free Wi-Fi, we would have to raise fees elsewhere". I find that hard to believe, as DTW is already paying for the data pipes and the two terminals there are so new that they are probably pre-wired for data.

Wifi is not free for the airport to provide,
1) The airport has to pay for the service
2) The airport has to install and maintain the hardware for the service
3) The airports can and do generate revenue from paid wifi service

It can be another revenue stream, like parking or concessions. Offering free wifi is a lot like smaller airports that offer free parking as a marketing tool.

Often the "free wifi" is usually sponsored by some company in order to get advertising space on the log-in screens, sidebars, or pop-ups.

Nothing is truely free at an airport, you and I are all paying for it in one shape or form.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: kgaiflyer
Posted 2012-09-17 13:18:09 and read 4250 times.

Quoting gizmonc (Reply 7):
Perhaps in the future more larger cities will see the benefit of having free wifi and add it. I am not a fan on Biongo by no means.

I remember being stuck in downtown hotels with weak Wifi signals but with great Boingo signals -- no doubt from nearby Starbucks and other hotspots. Works great as a "Plan B."

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Dalmd88
Posted 2012-09-17 13:32:20 and read 4200 times.

I really wish it was an ad sponsored free wifi instead of Boingo. When I was traveling every week through ATL it was worth it to pay the monthly but now for me not worth it. The daily cost is way too high for me. Checking flights through the employee portal on a phone just has not worked for me, so I still carry a laptop when non rev if I can lug it. Where to get free wifi while traveling still is a strange thing. Why do the budget hotels give it free but the full service charge? A good example is Hampton Inn vs Hilton. Same company and sometimes the same rate, but Hilton hits you for wifi.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: usxguy
Posted 2012-09-17 13:34:17 and read 4193 times.

Which reminds me, I need to send a b@#*#$ letter to BOINGO.... the speed in the E food court was notorious, so I tried down @ my gate (E2) and it was non-existent.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: KGRB
Posted 2012-09-17 15:43:01 and read 4030 times.

1337, come to ATW sometime and enjoy our free WiFi all day long and as an added bonus, I'll give you the nickel tour of DL ops!  
Quoting 1337Delta764 (Thread starter):
Most major airports, including ORD, DFW, LAX, IAH, DEN, and PHX all now offer free Wi-Fi.

ORD does not offer free WiFi. I was just there two weeks ago and can confirm that it's available for purchase. (Although I found you can hack onto the AirServ WiFi in certain parts of the airport  )

You can also add MSP to your list. Their WiFi is available for purchase, as well.

Quoting Josh32121 (Reply 11):
I was just at ORD the other day and overheard an announcement that "Wifi is available in the airport...just direct your browser to SSID boingo-wifi (or whatever) and follow directions..."

Yes. WiFi is available, not free. When you log into Boingo you are given an option to purchase a day-pass for $7.95 or a monthly-subscription for $9.95.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: planeguy727
Posted 2012-09-17 16:24:41 and read 3941 times.

Most of the NYC-area airports do not offer free wifi. Some individuals terminals do (JFK T-5 comes to mind).

Plus, nothing is truly "free."

Topic: RE: Why No Free Wi-Fi At ATL?
Username: flybywire777
Posted 2012-09-17 16:30:17 and read 3928 times.

At least open up the airline sites at ATL. Delta's app is even blocked on my tablet! LGA Terminal C had delta.com open along with one of the flight status sites last month.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: jbmitt
Posted 2012-09-17 16:32:22 and read 3917 times.

The bandwidth required to provide adequate speeds for the number of people who would use free WIFI would be expensive. It wouldn't surprise me if the airlines in ATL didn't want the cost of 'free WIFI' included in the passenger use/facility fees.

There is no such thing as a free lunch..

Topic: RE: Why No Free Wi-Fi At ATL?
Username: jetblueguy22
Posted 2012-09-17 16:39:37 and read 3903 times.

My experience with free airport wifi is crap. Granted I've only seen it in GFK and BDL. But it has always been super slow. When there is free wifi everyone and their mother is on it. I don't mind paying for wifi when it is within reason,but 7.99 a use with Boingo is just nuts. I'd pay 4.99 every time I flew if it was an option.
Blue

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Rwy04LGA
Posted 2012-09-17 16:45:10 and read 3892 times.

Quoting planeguy727 (Reply 20):
Most of the NYC-area airports do not offer free wifi.

You can count terminals C and D at LGA among them.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: PSU.DTW.SCE
Posted 2012-09-17 19:14:37 and read 3838 times.

Quoting flybywire777 (Reply 21):
At least open up the airline sites at ATL. Delta's app is even blocked on my tablet! LGA Terminal C had delta.com open along with one of the flight status sites last month.

This would/does make a lot of sense. Like gogo inflight, you can always access delta.com, it would be beneficial to have free access to the airline tenant's websites, since it helps with information, flight status, rebooking, and even future travel plans.

Quoting jbmitt (Reply 22):
The bandwidth required to provide adequate speeds for the number of people who would use free WIFI would be expensive. It wouldn't surprise me if the airlines in ATL didn't want the cost of 'free WIFI' included in the passenger use/facility fees.

There is no such thing as a free lunch..

That is very true. The smaller airports can do it since the volume is so much lower. The capacity needed for a place like ATL would be absurd and expensive.

Many companies, like my own, let frequent travelers gets aircards so we can have connectivity most anywhere. It pays for itself it forgoing all the coffee shop, airport, and hotel internet fees.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: spiritair97
Posted 2012-09-17 19:35:11 and read 3809 times.

Quoting 1337Delta764 (Thread starter):
Quoting planeguy727 (Reply 20):

When I fly out of JFK, I've learned that T3, 4, and 7 (from my experience) offer boingo, but T5 does.

Also, terminal B at LGA does offer free WiFi as well. Almost makes flying some of the airlines at Concourse B worth while (cough cough NK)

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Josh32121
Posted 2012-09-17 20:07:41 and read 3767 times.

Quoting KGRB (Reply 19):
Quoting Josh32121 (Reply 11):
I was just at ORD the other day and overheard an announcement that "Wifi is available in the airport...just direct your browser to SSID boingo-wifi (or whatever) and follow directions..."

Yes. WiFi is available, not free. When you log into Boingo you are given an option to purchase a day-pass for $7.95 or a monthly-subscription for $9.95.

That was my point. I know Boingo is pay wi-fi. I was questioning the OP's assertion that ORD had free wifi.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: infiniti329
Posted 2012-09-17 20:36:55 and read 3729 times.

Quoting Rwy04LGA (Reply 24):
You can count terminals C and D at LGA among them.

As well as terminal B

Topic: RE: Why No Free Wi-Fi At ATL?
Username: spiritair97
Posted 2012-09-17 21:41:32 and read 3658 times.

Quoting infiniti329 (Reply 28):

I usually pick up free WiFi on my iPad when I am at the NK or FL/WN gates, but that could just be that part of the whole B terminal.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: AirframeAS
Posted 2012-09-17 21:51:17 and read 3657 times.

The free wifi at DEN is a joke, really. You cannot use it because there is always someone hogging over the network, and that someone may not even be a passenger at all. It sucks. It should be pay for use type wifi.

Any airport that offers free wifi is providing crappy service, from my experience.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Cubsrule
Posted 2012-09-18 07:16:50 and read 3381 times.

Quoting AirframeAS (Reply 30):
Any airport that offers free wifi is providing crappy service, from my experience.

CLT and SFO aren't too bad. SFO can be slow, but it can also be pretty quick. CLT is almost always good.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: FlyASAGuy2005
Posted 2012-09-18 20:05:28 and read 3118 times.

I alwaus pick up free wifi at ATL. I just sit near a SkyClub! I dont even have to be very close just in the area. Seems to be the worst on E but I can sit in a gate house next to the clubs on A, B, C, or D and have little to no issues unless the club's real full. T and E is always a no go.

At JFK its the same thing. Usually very good in T2 but T3 is always very weak because of how the clubs are set up. Also love RDU. Its paid for the airport wifi but the gate DL usually uses for ATL flights is right in front the club and I almost always get near perfect service.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: infiniti329
Posted 2012-09-18 21:18:24 and read 3021 times.

Quoting spiritair97 (Reply 29):
I usually pick up free WiFi on my iPad when I am at the NK or FL/WN gates, but that could just be that part of the whole B terminal.

You are picking up some other signal lucky u.. definitely not getting the airport's

Topic: RE: Why No Free Wi-Fi At ATL?
Username: spiritair97
Posted 2012-09-18 21:35:32 and read 3005 times.

Quoting infiniti329 (Reply 33):

LOL good to know! I'll try to see what the name of it is next time. But if anybody here is ever at LGA and needs free WiFi, go to the NK gate!

Topic: RE: Why No Free Wi-Fi At ATL?
Username: fxra
Posted 2012-09-19 08:08:08 and read 2844 times.

As a commuter frequently having the opportunity to experience extended airport appreciation time periods in ATL, I've found there is "free wifi" but you have to find it. I agree that, in ATL, Boingo sucks. I have a t-mobile hot spot account on my plan, so I can usually tap on to a Crown Room if it's near by. Trying to use the "roaming login" option for Boingo in ATL never works. for some reason it won't connect. There's also a couple of bars that have "free wifi" for customers. If you're going to have a sandwich or drink (ie bottle of water or soda) just ask for the password (Or ask for anfree water but drop a couple bucks tip to the server will usually work too). Still paying $2 for a coke, but it's cheaper than the connect fee for Boingo.

Or, you can make friends with an ASA, er XJT, crewmember and sit at the end of C.

The other end of my commute, SDF, also has boingo. It works better than in ATL, I'm guessing due to the much smaller size. Even airports with "free wifi" tend to have some kind of annoying add pop up or you have to give them an email to receive news and offers. Ass stated above, nohing is "free".

Topic: RE: Why No Free Wi-Fi At ATL?
Username: Akiestar
Posted 2012-09-19 09:03:08 and read 2745 times.

PIT has free Wi-Fi, but for some reason I never really got to connect to it. And if I did, it's extremely slow. For someone who doesn't live in the United States full-time (or who doesn't have the luxury of maintaining a U.S. mobile phone plan), free Wi-Fi can be a godsend.

But then again, I thought as the technology advances, prices would eventually go down. I presume it would be cheaper now to implement terminal-wide Wi-Fi than it would be back in 2004, for example, but how is it possible that the airport operators still say the cost of implementing free Wi-Fi is too high?  

Topic: RE: Why No Free Wi-Fi At ATL?
Username: mbm3
Posted 2012-09-19 09:14:11 and read 2718 times.

Also, please remember that some airports are still in the middle of long term contracts with companies like Boingo so they may not be able to offer free WiFi due to contractual limitations.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: DariusBieber
Posted 2012-09-19 10:49:23 and read 2619 times.

The only airport where I have witnessed truly free, unlimited, no ads WiFi is at SAT.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: srbmod
Posted 2012-09-19 13:14:14 and read 2523 times.

Quoting 1337Delta764 (Thread starter):
Why No Free Wi-Fi At ATL?

The answer can be found right on the ATL website:

http://www.atlanta-airport.com/passenger/wifi/

Quote:
Why isn't Wi-Fi free at Hartsfield-Jackson?
Hartsfield-Jackson's Wi-Fi program is set up in such a way that the Airport provides only the infrastructure for Wi-Fi service providers. Because the Airport charges a fee to the providers to maintain the infrastructure, they, in turn, recoup those costs through reasonable service fees to the customer. If there is a concern about your Wi-Fi experience at Hartsfield-Jackson, please contact the service provider, or contact the Airport's Customer Service division at 1-877-452-9434. To help bring added value to the customer service experience, Hartsfield-Jackson is currently researching ways to provide free Wi-Fi access for visitors.

If I need to use WiFi, I use it in the Delta Sky Club, as when I travel, I always pick up a day pass for it and use the WiFi there. With my BlackBerry PlayBook tablet, I can connect it to my BlackBerry phone via Bluetooth and use an app called BlackBerry Bridge which is a form of tethering.

The only airport with free WiFi that I've tried to connect to was LAS and could never get past the splash screen using my tablet. I did try connect to it one trip with my netbook, but found the speeds too slow and hooked up my Wimax dongle to my netbook.

Topic: RE: Why No Free Wi-Fi At ATL?
Username: gigneil
Posted 2012-09-19 13:16:37 and read 2513 times.

I'd rather pay for it. Free wifi is notoriously useless.

NS


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