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Topic: United Turn Down Service!
Username: uaord2000
Posted 2012-10-05 22:23:25 and read 14744 times.

This was communicated to flight attendants internally.

Beginning Nov 1st, in international first class (global first) we will offer a turn down service.

Includes:

•placing a mattress on the seat in the "lie-flat" position

•placing the duvet on top with two large pillows

This was tested on a few flights and was very well received by passengers.

A very nice offering IMO!!

Topic: RE: United Turn Down Service!
Username: FlyASAGuy2005
Posted 2012-10-05 22:38:34 and read 14649 times.

This may be in response to AA. They made a similar announcement some time earlier in the year if not last year.

Topic: RE: United Turn Down Service!
Username: 4engines4lnghll
Posted 2012-10-05 23:00:42 and read 14537 times.

AAs doing the same thing expect for their new program you take the seat with you.

Topic: RE: United Turn Down Service!
Username: uaord2000
Posted 2012-10-05 23:03:28 and read 14523 times.

Quoting 4engines4lnghll (Reply 2):

HAHA!

Topic: RE: United Turn Down Service!
Username: qqflyboy
Posted 2012-10-05 23:22:50 and read 14439 times.

Good for United. AA started their turndown service a year ago this month, and it includes pajamas. It's been very well received at AA, so no doubt UA pax will enjoy it too.

Topic: RE: United Turn Down Service!
Username: questions
Posted 2012-10-05 23:39:13 and read 14371 times.

Will UA offer pajamas?

On a related note: I flew SYD-SFO in UA first. I had trouble pulling out that darn tray table as the meal service was beginning. The surly FA just stood there and looked at me. When I politely asked her for help, she moved on to the passenger behind me! I can't imagine her performing turndown service! (I got the attention of the FA on the other side of the cabin; she helped me with the tray table and set my table for the meal.)

On another related note: will they stop serving the midflight snack sandwich in aluminum foil?

Topic: RE: United Turn Down Service!
Username: smi0006
Posted 2012-10-06 00:59:24 and read 14181 times.

I can't believe that this service was not already offered in F.... No wonder no one is willing to pay for it.

What type of bedding do they currently provide?

Quoting questions (Reply 5):
Will UA offer pajamas?

A growing number of airlines offer PJs in Business class, time for UA to step up in that field too!

Quoting questions (Reply 5):
On another related note: will they stop serving the midflight snack sandwich in aluminum foil?

Classy...

On a positive note at least they are working towards improving their product, can't knock them for that!

Topic: RE: United Turn Down Service!
Username: STT757
Posted 2012-10-06 03:53:16 and read 13835 times.

I think this is a great idea, and hopefully it will be well received. It's the little things that make a difference, for instance when I was younger my family and I would always stay at Marriotts. I thoroughly enjoyed coming back to the room at night and finding the beds turned down and an Andee's candy sitting on top of the pillows. It's something little that made the experience exceptional.

[Edited 2012-10-06 04:00:25]

Topic: RE: United Turn Down Service!
Username: DL WIDGET HEAD
Posted 2012-10-06 03:56:41 and read 13822 times.

This is a great service addition by United. Very classy.

Topic: RE: United Turn Down Service!
Username: aloges
Posted 2012-10-06 05:59:10 and read 13476 times.

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

I apologise for going slightly off topic, but...



I don't know when I'll be able top stop laughing.

Topic: RE: United Turn Down Service!
Username: VC10er
Posted 2012-10-06 06:29:57 and read 13033 times.

Quoting 4engines4lnghll (Reply 2):

It took me a second to "get it", but when I did, you really cracked me up!

I think that is great. In fact when United had launched it's original international First many years ago, the seat came with a oddly shaped pad that looked like a 6 foot long tongue - I thought it was a seat shaped blanket? But they had turn-down service then, and it was then I found out it was a seat cover to lay on. After about 2 years ago they got rid of it.

I will look forward to this new feature, but I bet after once I will turn it away. I don't like turn down service on a plane. I prefer to do it myself. Once I attempted to make my own bed on
Singapore, when I did the "Singapore Girls" ran in large numbers to prevent me so they could do it. They were so mortified that I was making my own bed that they ran to me as if I was trying to open a door!

But congrats to United. I hope they keep raising the bar in ALL classes!

Topic: RE: United Turn Down Service!
Username: ogshelly
Posted 2012-10-06 08:51:08 and read 11266 times.

Is Mexico or Colombia or Lima considered international? the A/C offered 737-9 do not have even a monitor, let alone music or any entertainment, it is like flying in a military plane, only new. The 767-3 IAH-LIM has the old configuration, they took off the 757-3 with flat beds. Far away from having that turn-down service I guess. Oh, I forgot, how about the 767-2 IAH-EZE with the old config as well. Business class good examples are AF it used to offer a flight IAH-MEX still available back in the late 90's. Have all a good weekend amigos.

Topic: RE: United Turn Down Service!
Username: STT757
Posted 2012-10-06 09:16:25 and read 10945 times.

Quoting ogshelly (Reply 11):
The 767-3 IAH-LIM has the old configuration, they took off the 757-3 with flat beds



They will use the newly reconfigured 763s with lie flats, and AVOD throughout. The 753s do not have lie flats.

Quoting ogshelly (Reply 11):
Oh, I forgot, how about the 767-2 IAH-EZE with the old config as well



Going to 763 lie flats, AVOD throughout.

Quoting ogshelly (Reply 11):
737-9 do not have even a monitor,



Only a handful are like that, and that's temporary.

Topic: RE: United Turn Down Service!
Username: flanker
Posted 2012-10-06 10:22:44 and read 10159 times.

Quoting 4engines4lnghll (Reply 2):

AAs doing the same thing expect for their new program you take the seat with you.

ahahhahahhahahhhahaha

Topic: RE: United Turn Down Service!
Username: AAMDanny
Posted 2012-10-06 10:25:35 and read 10132 times.

Something VS have been doing for years in J with PJ's and turndown

Topic: RE: United Turn Down Service!
Username: AKE0404AR
Posted 2012-10-06 11:19:43 and read 9516 times.

SIA has been doing this turn down service for at least 13 years, maybe even longer.....but I guess at some point others have to catch up as well.

Topic: RE: United Turn Down Service!
Username: panam330
Posted 2012-10-06 13:27:08 and read 8287 times.

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

A.net quote of the year? Hahaha.

Topic: RE: United Turn Down Service!
Username: usxguy
Posted 2012-10-06 14:06:29 and read 7927 times.

I was going to chime in that Emirates does this in their Business Class as well...

Topic: RE: United Turn Down Service!
Username: slcdeltarumd11
Posted 2012-10-06 14:21:56 and read 7748 times.

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

WOW.   you got my vote for a.net joke of the year.

Topic: RE: United Turn Down Service!
Username: Speedbird741
Posted 2012-10-06 16:33:03 and read 6442 times.

British Airways and many other airlines from Europe and around the world have been doing this for a decade or more! Always late for the party, the airlines of the USA. Keep on counting the peanuts, gentlemen, as the others race ahead of you.

Speedbird741

Topic: RE: United Turn Down Service!
Username: Tbone354
Posted 2012-10-06 16:51:47 and read 6263 times.

Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.

Topic: RE: United Turn Down Service!
Username: dfambro
Posted 2012-10-06 17:43:19 and read 5775 times.

Quoting Tbone354 (Reply 20):
Turn down service? Pajamas? Where would you change clothes?

My thoughts exactly. I've enjoyed overnights on BA and LH in F and was given PJs. Not exactly top shelf stuff, definitely not as nice as the basic set of PJs you'd buy at Target, except some nice airline embroidery. I wore them at home a couple of times then threw them out. On the plane, I wasn't too keen on trying to change in the 1m^2 lavatory. Let's face it, even in F it seems icky to have your shoes off in the lav, and that's in addition to the awkward contortions required and the creativity you need to find places to place/hang your regular clothes while changing in there. I considered doing it under a blanket on the seat, but it's hard to even start doing that without feeling like a sex offender.

Topic: RE: United Turn Down Service!
Username: RyanairGuru
Posted 2012-10-06 17:49:10 and read 5716 times.

Quoting Tbone354 (Reply 20):
Turn down service?

As other posters have intimated it's pretty much standard on airlines in other parts of the world

Quoting Tbone354 (Reply 20):
Do not some A-380s have shower stalls?

Yes, EK on their A380s have showers in F

Quoting Tbone354 (Reply 20):
Bed time story?

NZ are there already, in Y no less: http://www.youtube.com/watch?v=kgBFLEfXx4Q

Topic: RE: United Turn Down Service!
Username: AirlineCritic
Posted 2012-10-06 18:32:02 and read 5300 times.

Quoting Tbone354 (Reply 20):
Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.

I have: Yes.

Why not?

Topic: RE: United Turn Down Service!
Username: gigneil
Posted 2012-10-06 19:57:47 and read 4611 times.

Yeah, this is a total waste of time and training dollars.

Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.

NS

Topic: RE: United Turn Down Service!
Username: smi0006
Posted 2012-10-06 20:31:39 and read 4510 times.

Quoting gigneil (Reply 24):
Yeah, this is a total waste of time and training dollars.

Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.

NS

I think you are misunderstanding, a turn down service is very different on-board an aircraft then it is in a hotel. In a hotel you already have a bed, on-board an aircraft you have a seat. Turn down service refers to turning the aircraft seat into a form of bed.

For example with regard to QF, whilst not officially called a turn down service, whilst the passenger goes to the bathroom to change into PJs the crew lay down a sheep skin mattress, then a fitted sheet, followed by a looser sheet a duvet and then a blanket, along with larger sleeping pillow. Turning the seat into a bed, far more comfortable to sleep on.

Quoting Tbone354 (Reply 20):
Turn down service? Pajamas? Where would you change clothes

I can only speak of QF J and F but when I have flown between MEL, LAX and SIN 90% of the cabin changed into their PJs, most people seem not to struggle in the aircraft bathrooms. It was exceptionally well received by QF-J passengers when it was introduced about two years ago. It is actually rather common to see people wearing the PJs (they have a large Kangaroo across their chest) on some of the more famous running tracks in Sydney and Melbourne.

Quoting Tbone354 (Reply 20):
Foot rub?

VS had an on-board therapist for years who would do massages and manicures and the likes, didn't seem to last through cost cuts. Seemed like a good idea to me!

Quoting Tbone354 (Reply 20):
Wake up call?

I would hope in any F product the crew will ask you if you wish to be woken for breakfast if at all. Or at least attended to you when you are awake. QF have 'Room Service breakfast' in J, they bring you breakfast when you wake up, not when it suites the Crew.

Quoting Tbone354 (Reply 20):
Do not some A-380s have shower stalls

Whist I like the idea of a shower arriving nice and fresh, the environmental impact of carrying around all that extra weight in water, just for a shower does make me question this idea. I like the principle, just not the realities!

Topic: RE: United Turn Down Service!
Username: UA772IAD
Posted 2012-10-06 21:41:44 and read 3946 times.

Quoting gigneil (Reply 24):

Yeah, this is a total waste of time and training dollars.

Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.

Nailed it. Even in the hospitality world, traditional "turndown service" is becoming a thing of the past. My property doesn't offer it anymore, and I can't think of any of the big chain hotels that I've stayed in recent years where full turndown service is offered...

Its a nice move by UA, but certainly not revolutionary.

Quoting 4engines4lnghll (Reply 2):

Yes!

On an aside, the lack of pajamas should make this interesting for FAs. Changing into pajamas gets the passenger out of the seat for a few minutes and allows the FA to perform the service. How will FAs perform this gracefully without displacing/inconveniencing the passenger?

Topic: RE: United Turn Down Service!
Username: nyc2theworld
Posted 2012-10-06 22:40:37 and read 3574 times.

Honestly I think its a smart move. Now if they could just get intl first food service on par with the likes of TG and NH they would really have something!

Topic: RE: United Turn Down Service!
Username: mariner
Posted 2012-10-06 22:51:11 and read 3539 times.

Quoting gigneil (Reply 24):
Yeah, this is a total waste of time and training dollars.

Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.

"Useful"?

You can always decline the service if it isn't "useful" to you, but I like it. As service standards sink lower and lower, I am always pleased to stay at a hotel that provides it.

The chocolate on the pillow isn't "useful" - it won't feed me if I am hungry - but I like it.

mariner

[Edited 2012-10-06 23:33:49]

Topic: RE: United Turn Down Service!
Username: VC10er
Posted 2012-10-07 12:30:33 and read 3019 times.

Quoting Tbone354 (Reply 20):

I always thought pj's were a waste of money, like who has the time? Put them on in the LAV, come out looking like a geek, eat dinner, sleep, wake up early to take them off. On LH they are branded "Van Laack" with is a very conservative and extremely expensive men's clothing company. And they TRY to make them nice but really miss the quality of Van Laack. If I was CMO of Van Laack, I just wouldn't put my brand name on them.

TAM actually has extremely comfortable pj's AND I am wearing the top right now. In fact while I didn't wear them on the plane, live in them at home!

But if United does pj's I hope they go the very comfy route with a brand like North Face. With cool vintage logo and not the Borg home planet in a box.


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