Print from Airliners.net discussion forum
http://www.airliners.net/aviation-forums/general_aviation/read.main/5587975/

Topic: AA To Offer Meal Reservations
Username: BC77008
Posted 2012-10-15 09:58:39 and read 9126 times.

http://www.chicagotribune.com/busine...e-flights-20121014,0,3443893.story

Great idea from AA -- I think they will end up being a force to be reckoned with once bankruptcy is complete!

Topic: RE: AA To Offer Meal Reservations
Username: ORDBOSEWR
Posted 2012-10-15 10:02:16 and read 9092 times.

I like this idea.
I mean from a airline perspective they just have more 'special' meals they have to deliver to passengers.
This is a great way for an airline to have customers expectations meet. (of course they need to deliver what a customer reserves)

Great move AA. I bet others will follow.

Topic: RE: AA To Offer Meal Reservations
Username: platinumfoota
Posted 2012-10-15 10:48:44 and read 8807 times.

I'm sure other airlines will watch this closely but wont jump on yet.

Topic: RE: AA To Offer Meal Reservations
Username: N62NA
Posted 2012-10-15 12:11:15 and read 8484 times.

Delta's "Song" airline did this as well. I always thought this was a great idea - they should offer this in all cabins of service (that is, if they intend to do away with "Food for Purchase" and actually offer meals again in coach).

Topic: RE: AA To Offer Meal Reservations
Username: Byrdluvs747
Posted 2012-10-15 13:38:01 and read 8206 times.

Quoting RedTailDTW (Reply 5):


Quoting mhkansan,reply=3:
AA is the first airline to give every F/A an iPad

I thought AA was giving the pilots iPads while giving FA's Galaxy Notes, or maybe I am wrong?

You are correct RedTail. Pilots get ipads, while FA's get the awesome Galaxy note.

Topic: RE: AA To Offer Meal Reservations
Username: UPNYGuy
Posted 2012-10-15 14:51:32 and read 8008 times.

hmmm...think they are jumping in line with US Airways??

US already does this for an extra charge on TATL flights if the standard meal is not preferable.

https://dinefresh.usairways.com/

[Edited 2012-10-15 14:53:43]

Topic: RE: AA To Offer Meal Reservations
Username: Roseflyer
Posted 2012-10-15 15:16:27 and read 7908 times.

Quoting UPNYGuy (Reply 7):


hmmm...think they are jumping in line with US Airways??

US already does this for an extra charge on TATL flights if the standard meal is not preferable.

AA is for first class passengers. They can choose their meal before the flight. This isn't for economy or buy on board.

Topic: RE: AA To Offer Meal Reservations
Username: ewr767
Posted 2012-10-15 15:42:48 and read 7772 times.

One more thing for people to complain about. due to computer/human error cant wait for the posts on flyertalk about how i didnt get my reserved meal. BLAH BLAH BLAH

Topic: RE: AA To Offer Meal Reservations
Username: EASTERN747
Posted 2012-10-15 16:27:02 and read 7327 times.

I give this program 6 months. Eastern offered this type of choice on flights from MIA-NYC, MIA-ORD, and maybe MIA-BOS, and possibly other routes I don't remember.. There was also "Famous Restaraunt" flights.This was in the early to mid 70's. What a disaster. Passengers gave their choice at check-in and the caterers boarded their choice. Entree only. everything else the same. MIA-NYC was lobster or steak. One entree per person. People would get on board and want to change their minds. New Yorkers, being the kind sweet people they are, were not please and made F/A's job a nightmare. And what about last minute upgrades, and no-shows. On and on and on........BTW LH offer 7 entrees in F/C. 3 were fresh and 4 were canned and could be used on other flights.

Topic: RE: AA To Offer Meal Reservations
Username: idlewildchild
Posted 2012-10-15 16:36:09 and read 7223 times.

Well, the reason AA21 s AA 21 is because it was catered by the 21 club back in the day. So this would be a retro program, of sorts! Though AA stopped catering from the 21 club, they kept the flight number.

Topic: RE: AA To Offer Meal Reservations
Username: Tbone354
Posted 2012-10-15 16:36:16 and read 7223 times.

I want fries with that!

Topic: RE: AA To Offer Meal Reservations
Username: Super80DFW
Posted 2012-10-15 16:41:28 and read 7169 times.

So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!      

Topic: RE: AA To Offer Meal Reservations
Username: EASTERN747
Posted 2012-10-15 17:55:14 and read 6539 times.

Those who got a choice were given their choice ' All others were given what was left, and for non revs it may have been a y meal. We generally never over boarded entrees, When there was bulk salads, ie tossed in the asiles, perhaps and extra bag of greens. The boarding stations were charged with meal overages and station managers were tight about this. Imagine the chaos, in ATL when most flights had meal/sncks

Topic: RE: AA To Offer Meal Reservations
Username: American 767
Posted 2012-10-15 18:40:46 and read 6162 times.

Now imagine this:

A passengers orders a meal upon booking a flight. The passenger is informed that the flight is cancelled on the day of departure. Does he or she get the meal he or she has requested when rebooked on another flight?

What would happen to the meal you ordered if you are rebooked on another flight? Whether it is flight cancelled like in the above situation, oversold situation or missed connecting flight?

Topic: RE: AA To Offer Meal Reservations
Username: kgaiflyer
Posted 2012-10-15 18:42:28 and read 6146 times.

Quoting Roseflyer (Reply 6):
AA is for first class passengers. They can choose their meal before the flight.
Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent

Last Saturday on AA484 (SAN-DFW) we indeed had a choice of three entrees -- a baked sandwich with salad; a dinner salad wih sliced beef brisket, and a baked chicken breast with basmati rice and asparagus spears. I would imagine that unless there were crew meals onboard, the crew would have a nice choice from the F class cart.

Topic: RE: AA To Offer Meal Reservations
Username: Super80DFW
Posted 2012-10-15 18:47:43 and read 6099 times.

Quoting kgaiflyer (Reply 14):
I would imagine that unless there were crew meals onboard, the crew would have a nice choice from the F class cart.

There are no crew meals onboard, and FA's (at AA atleast) rarely get to eat anything left over in F because there are never more meals loaded than seats in the cabin, and quite frequently the cabin will go out full with no empty seats. Now some passengers may choose not to have a meal, and in that case I suppose they could raid the cart, but it certainly doesn't happen as often as you would think.

Topic: RE: AA To Offer Meal Reservations
Username: flyfree727
Posted 2012-10-15 18:47:48 and read 6099 times.

Quoting ewr767 (Reply 7):
One more thing for people to complain about. due to computer/human error cant wait for the posts on flyertalk about how i didnt get my reserved meal. BLAH BLAH BLAH

Thanks to the samsung tablet, fa's will be able to say "the reason you didn't get your meal is because you reserved it on the 2pm flight, then at noon you switched to the 1pm flight"   

AA ORD

Topic: RE: AA To Offer Meal Reservations
Username: DTWLAX
Posted 2012-10-15 19:31:41 and read 5765 times.

I believe DL already does this for LAX/SFO-JFK.
Passengers in Y as well can buy and reserve meals.

So the article is not 100% correct when it says AA is the first airline to do so.

Topic: RE: AA To Offer Meal Reservations
Username: flyfree727
Posted 2012-10-15 20:13:17 and read 5482 times.

Quoting DTWLAX (Reply 17):
I believe DL already does this for LAX/SFO-JFK.
Passengers in Y as well can buy and reserve meals.

So the article is not 100% correct when it says AA is the first airline to do so.

AA has had that option in coach as well.

This is for First/Biz class passengers.

AA ORD

Topic: RE: AA To Offer Meal Reservations
Username: cosyr
Posted 2012-10-15 20:58:11 and read 5238 times.

I love it! As a picky eater, I always choose my seat so that I have the full range of options, before something runs out. Especially with AA's strange front to back, back to front even odd rows way of serving, I never knew where to sit to get choice before their gone. If I can order ahead, not only do I get something I know I'll like, AA doesn't have to guess which meal will be most popular, and by how much.

Topic: RE: AA To Offer Meal Reservations
Username: N62NA
Posted 2012-10-15 21:04:48 and read 5193 times.

Quoting American 767 (Reply 13):

What would happen to the meal you ordered if you are rebooked on another flight? Whether it is flight cancelled

Well, you overlooked AA's new policy: No more flights will be cancelled!

Topic: RE: AA To Offer Meal Reservations
Username: Eagleboy
Posted 2012-10-16 00:44:58 and read 4454 times.

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!  

Personally I'm just happy to be squeezed onboard the flight....

Topic: RE: AA To Offer Meal Reservations
Username: Plane Holland
Posted 2012-10-16 04:20:12 and read 3907 times.

Quoting BC77008 (Thread starter):

What's different than what KLM is already doing?

Topic: RE: AA To Offer Meal Reservations
Username: Coal
Posted 2012-10-16 04:57:51 and read 3783 times.

Quoting Plane Holland (Reply 22):
What's different than what KLM is already doing?

Same as SQ's "Book the Cook" option. Usually there are about 30 options out of about 10 stations, inc. SIN. But I guess this is a first for an American airline.

Cheers
Coal

Topic: RE: AA To Offer Meal Reservations
Username: HELFAN
Posted 2012-10-16 06:03:31 and read 3545 times.

Similar system works in fact quite well on leisure flights. E g TUI in Europe lets you to choose from a few dining options when you book your tript. The price is added on your total travel price. This way you can be sure you get what you want - or nothing if you prefere it that way. Furthermore, since the airline is charging for the meal, it is business for them instead of extra cost. Hence the quality of the meal is far better than the free bite you get on some carriers and the cost is still not that bad.

Topic: RE: AA To Offer Meal Reservations
Username: 777ord
Posted 2012-10-16 07:44:28 and read 3151 times.

Sounds like a great idea. I don't know how many tiems I've had to pick between options I don't want! And, how many people pick NO food. Well, that's wasted food and $ for something not used.

It's a great initiative!

Topic: RE: AA To Offer Meal Reservations
Username: FI642
Posted 2012-10-16 20:17:55 and read 2477 times.

Northwest did this on their short-lived LAX-SYD service. First class passengers were
contacted ahead of time and offered a wide variety of meals. It was part of their "Best Flight"
program.

It too did not last very long.

Having said that I remember in the "olden days" First Class had 3 meal choices,
and each choice was boarded for each passenger. If everyone wanted the chicken?
Everyone got the chicken.

Topic: RE: AA To Offer Meal Reservations
Username: jetmatt777
Posted 2012-10-16 20:29:01 and read 2463 times.

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!

You're flying for free. Pack your own lunch.

Topic: RE: AA To Offer Meal Reservations
Username: LFutia
Posted 2012-10-18 06:38:53 and read 2094 times.

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!      
Quoting jetmatt777 (Reply 27):
You're flying for free. Pack your own lunch.

I mean if I was flying for free domestically, I'd try and save the airline some money and bring Lunchables or McDonalds onboard! Internationally when sitting in F i'd accept a Coach class meal instead of a First Class meal.

Leo/ORD

Topic: RE: AA To Offer Meal Reservations
Username: Super80DFW
Posted 2012-10-18 08:28:21 and read 2053 times.

Quoting jetmatt777 (Reply 27):
You're flying for free. Pack your own lunch.

If I was nonreving on an airline that has to give out free upgrades to F class because nobody will pay for it, then yes maybe because I'd be sitting in back all the time. However at AA, on the right days of the week at the right times of day, nonrevs can snag a seat up front after all of AA's elite upgrades have cleared.

Quoting LFutia (Reply 28):
I mean if I was flying for free domestically, I'd try and save the airline some money and bring Lunchables or McDonalds onboard! Internationally when sitting in F i'd accept a Coach class meal instead of a First Class meal.

The reason most nonrevs pay the extra NRSA charge to sit up front is because of the meal.

Topic: RE: AA To Offer Meal Reservations
Username: delta2ual
Posted 2012-10-18 10:02:06 and read 1986 times.

Quoting 777ord (Reply 25):
Sounds like a great idea. I don't know how many tiems I've had to pick between options I don't want! And, how many people pick NO food. Well, that's wasted food and $ for something not used.

It's a great initiative!

Maybe this has already been answered, but what happens when someone initially says "no meal" and then decides they want one? If they don't get their choice will they be upset? I can see this creating some problems. I hope it works out for them.

Topic: RE: AA To Offer Meal Reservations
Username: N62NA
Posted 2012-10-18 11:20:19 and read 1899 times.

Quoting delta2ual (Reply 30):
Maybe this has already been answered, but what happens when someone initially says "no meal" and then decides they want one? If they don't get their choice will they be upset? I can see this creating some problems. I hope it works out for them.

I suppose so long as they change their mind prior to the cut off time (24 hours prior to departure?) they would get the meal of their choice. After the cut-off.... tough luck.


The messages in this discussion express the views of the author of the message, not necessarily the views of Airliners.net or any entity associated with Airliners.net.

Copyright © Lundgren Aerospace. All rights reserved.
http://www.airliners.net/