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Topic: SWA Res Consolidation Into New ATL Call Center
Username: airliner371
Posted 2012-11-28 14:19:54 and read 4086 times.

AirTran call centers in Savannah and Carrollton, GA will close on July 31, 2013. Southwest will open a new Atlanta call center in early May that will take all FL calls and eventually take SWA calls. This is the seventh SWA call center.

http://swamedia.com/releases/b74b32d7-ee78-46d7-a649-35e9eba0feb8

I can't say I'm surprised, in fact I guessed this would happen, this is much better.

[Edited 2012-11-28 14:38:38]

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: bobloblaw
Posted 2012-11-28 15:26:33 and read 3889 times.

The Carrollton call center was a great deal for everyone. FL used college kids and the kids got paid and got free flights.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: ouboy79
Posted 2012-11-28 15:44:51 and read 3821 times.

Quoting airliner371 (Thread starter):
AirTran call centers in Savannah and Carrollton, GA will close on July 31, 2013. Southwest will open a new Atlanta call center in early May that will take all FL calls and eventually take SWA calls. This is the seventh SWA call center.

The Atlanta Center already exists as far as I know, just consolidating the positions up there. Savannah and Carrollton had been rumored to close for a year now. So this isn't unexpected at all. From what I've been told is they operated in a way that did not align with the IAM contract and were too flexible when it came to scheduling and such. There is also the issue of having a large number of WN employees in a city WN doesn't fly to (yes Carrollton is just an hour-ish drive from ATL). I know I know...it isn't a requirement, but for WN the general feeling is that it was.

This will be good overall for the company. It will also be great for WN employees that want to go East, though I would guess there will be a fence up until all former FL employees are accommodated.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: Dalmd88
Posted 2012-11-28 16:31:47 and read 3698 times.

Quoting ouboy79 (Reply 2):
There is also the issue of having a large number of WN employees in a city WN doesn't fly to (yes Carrollton is just an hour-ish drive from ATL). I know I know...it isn't a requirement, but for WN the general feeling is that it was.

Carrollton is really an Atlanta suburb. It is only about a 30 min drive to the airport. I know a few DL employees that live there. The college kids that might work there part time might not be willing to drive to where ever the ATL call center is will be the most impacted.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: airliner371
Posted 2012-11-28 17:04:25 and read 3614 times.

Quoting bobloblaw (Reply 1):
The Carrollton call center was a great deal for everyone. FL used college kids and the kids got paid and got free flights.

Every single employee is brig offered a job at the Atlanta center.

Quoting ouboy79 (Reply 2):
The Atlanta Center already exists as far as I know, just consolidating the positions up there. Savannah and Carrollton had been rumored to close for a year now.

The address they are giving is the AirTran Training Center (called AirTran Corporate Center) and I do not believe the current ATL call center is located there so from what I can tell they are removing the training aspect and making it the new Southwest call center for FL calls and eventually Southwest calls. It is a rather new building and very nice.

Pic: http://www.airlinereporter.com/wp-co...nt/uploads/2011/04/AT2-300x168.jpg
Info about building: http://www.loopnet.com/Listing/15998734/5230-Clipper-Drive-Atlanta-GA/

[Edited 2012-11-28 17:17:46]

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: ouboy79
Posted 2012-11-28 17:50:51 and read 3487 times.

Quoting airliner371 (Reply 4):
The address they are giving is the AirTran Training Center (called AirTran Corporate Center) and I do not believe the current ATL call center is located there so from what I can tell they are removing the training aspect and making it the new Southwest call center for FL calls and eventually Southwest calls. It is a rather new building and very nice.

Indeed you are right. I don't know why I was thinking it was the same building.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: Deltal1011man
Posted 2012-11-28 18:28:35 and read 3403 times.

Quoting airliner371 (Reply 4):
Every single employee is brig offered a job at the Atlanta center.

but will West Georgia students want to drive to ATL? I would say its fairly unlikely(for those that just have it as a job)

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: bobloblaw
Posted 2012-11-28 20:08:25 and read 3190 times.

I think the problem was the Air Tran call centers weren't employees but contracted college students. WN unions wouldn't go for such an arrangement. I might be wrong though

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: airliner371
Posted 2012-11-29 04:20:04 and read 2952 times.

Staying on the topic of WN/FL facilities, does anyone know what is happening to the former FL HQ?

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: bjorn14
Posted 2012-11-29 05:12:17 and read 2905 times.

Quoting ouboy79 (Reply 2):
and were too flexible when it came to scheduling

Not to turn this into union bashing but this statement says a lot about unions...hmmm

Most businesses can live with higher pay but its the work/productivity rules that kill them.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: PMUA787
Posted 2012-11-29 06:15:14 and read 2684 times.

Quoting airliner371 (Reply 8):

Staying on the topic of WN/FL facilities, does anyone know what is happening to the former FL HQ?

The former FL SOC that was built after Hurricane Wilma would make a nice SOC for another airline, B6 perhaps?

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: airliner371
Posted 2012-11-29 14:46:37 and read 1500 times.

Quoting PMUA787 (Reply 10):
B6 perhaps?

Thats what I was thinking. Where is the current SOC for B6? Is it in the new HQ because if so they probably wouldn't move again.

Topic: RE: SWA Res Consolidation Into New ATL Call Center
Username: ouboy79
Posted 2012-11-29 19:00:33 and read 1402 times.

Quoting bjorn14 (Reply 9):
Not to turn this into union bashing but this statement says a lot about unions...hmmm

This makes no sense. Any call center can have a lot of flexibility with hours, but call flow forecasting is going to be what it is. I've been in that line of business before and you have to make sure people are there when the calls are coming in, not when people want to work. Don't blame a union for it, blame the call center operating model.


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