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Topic: UA Unveils New United Club Design
Username: United1
Posted 2012-12-14 20:03:07 and read 11744 times.

The first of the new clubs opens next week in T2 at ORD...over the next few years every club worldwide will be renovated. They also are adding more jetbridges to T2.

See link in the article for pics.

http://www.bizjournals.com/chicago/n...rlines-to-unveil-new-united.html?s

Topic: RE: UA Unveils New United Club Design
Username: LHCVG
Posted 2012-12-14 20:24:24 and read 11598 times.

Am I reading that right that all RJs in T2 will now get jetbridges? That sounds nice and all but the amount of Jungle Jets they run in there....

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-14 20:28:45 and read 11575 times.

Quoting LHCVG (Reply 1):
Am I reading that right that all RJs in T2 will now get jetbridges? That sounds nice and all but the amount of Jungle Jets they run in there....

I'm not sure if all will ( I think some of the F1 gates will not have them) but most T2 gates already have jetbridges.

Rereading the article I think the writer tried to say that 5 of the 10 additional jetbridges that UA is installing in T2 are in service. UA has ~27 UAX parking positions in T2 and all except 3 should have jetbridges once they add the last 5 IIRC.

[Edited 2012-12-14 20:34:46]

Topic: RE: UA Unveils New United Club Design
Username: blueflyer
Posted 2012-12-14 23:50:59 and read 10804 times.

If they truly want to improve customer experience, they ought to focus on two items that have nothing to do with the age or design of the furniture:
-Faster, more reliable Wifi;
-Food options more exciting than a stale cardboard.

Until then, all the new furniture in the world won't make much of a difference.

Topic: RE: UA Unveils New United Club Design
Username: trent1000
Posted 2012-12-15 01:11:58 and read 10640 times.

Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Topic: RE: UA Unveils New United Club Design
Username: slinky09
Posted 2012-12-15 02:20:08 and read 10510 times.

Quoting cosyr (Reply 3):
I'm not sure what you mean by that. I have been in many lounges, for many foreign airlines, and with updated furniture and more trendy styling, what is the pig here. I really don't see anything amazingly different from airline club to airline club. Some have more meal like food options, but other than that, it is comfortable, relatively exclusive and I am always treated very well in United Clubs.

Maybe you haven't been in that many, there's a world of difference between AA, DL, UA bog standard US lounges (even AA's First lounges for example) and the leading lounges at Heathrow, the Middle East, Hong Kong say ... fully waitered dining, premium everything, spas, and more - I can't think of one US airline lounge that offers anything on a similar level (happy to be proved wrong)!

Topic: RE: UA Unveils New United Club Design
Username: Birdwatching
Posted 2012-12-15 02:47:42 and read 10453 times.

Quoting blueflyer (Reply 4):
-Faster, more reliable Wifi;
-Food options more exciting than a stale cardboard.

While I don't think the wifi is a general problem (I've been at many United Clubs that had excellent wifi), I agree with you regarding the food. I'd love to know if the furniture revamp includes any sort of upgrade to the soft product. I might be biased from all the excellent lounges in Asia and sometimes Europe, but at the United Club all you ever get (regardless of the time of day) is those bags of mini carrots, the chex mix, cheerios, muffins and that's pretty much it. At least offer some sort of cold sandwich.
The bar, on the other hand, is pretty good.

Soren   

Topic: RE: UA Unveils New United Club Design
Username: ordwaw
Posted 2012-12-15 02:56:20 and read 10424 times.

Quoting United1 (Thread starter):
new clubs opens next week in T2 at ORD
Quoting United1 (Thread starter):
They also are adding more jetbridges to T2

Does this mean that they are looking to move some flights from T1 to T2? Or is this just an enhancement for the RJ traffic?

Spreading flights between T1 and T2, and with the international flights arriving at T5 this could be confusing ...

Topic: RE: UA Unveils New United Club Design
Username: migair54
Posted 2012-12-15 02:57:47 and read 10427 times.

Quoting Birdwatching (Reply 7):
The bar, on the other hand, is pretty good.

Business travellers´d rather drink than eat....  
Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Very true and if they can have a Spa like Helsinki even better.

Some of the lounges around the world offer an excellent selection of drinks and food but I think many of them are too much minimalistic and futuristic, I think they don´t help you feel relaxed and like if you are at home. That´s my opinion of course, I know many people enjoy that kind of feeling but not my case. Sometimes I feel like the guy in Lost in Translation, everything is very impersonal.

Topic: RE: UA Unveils New United Club Design
Username: AWACSooner
Posted 2012-12-15 03:00:25 and read 10417 times.

Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

They do at EWR.

Topic: RE: UA Unveils New United Club Design
Username: ordwaw
Posted 2012-12-15 03:32:12 and read 10333 times.

Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

I may be way off here, but perhaps there aren't that many connecting passengers from long haul flights at US airports, the way you have it at European or Asian airports.

First, if my memory serves me right, there are no such things as international transit lounges in the US. All passengers have to have the US Visa or Citizen/Resident status to arrive from overseas. So they arrive at the international terminal, for example ORD T5, and have to go thru immigration and customs.

Secondly, passengers travelling from overseas to a smaller US location, typically try to make all the transfers outside the US, so that they do not have to pick up the checked in luggage at the first point of entry, and then fly to the closest US airport to their destination. For example, if I was flying from WAW to AZO, I would fly WAW-ORD-AZO - this way I would not have such an urge to shower before the short hop to Kalamazoo. If I was flying WAW-SFO, I would transfer in AMS, CDG, MUC, FRA before entertaining JFK or ORD.

Of course one could argue, that it would be nice to shower after SFO-MIA transcon flight ....

Topic: RE: UA Unveils New United Club Design
Username: DL WIDGET HEAD
Posted 2012-12-15 03:44:58 and read 10305 times.

Based on the three pictures that I saw in the article I like the new design. Looks fresh and Ikea-ish.

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-15 09:31:47 and read 9746 times.

Quoting trent1000 (Reply 4):

Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Quite a few UA lounges already have showers...including ORD.

Quoting ordwaw (Reply 7):
Or is this just an enhancement for the RJ traffic?

Spreading flights between T1 and T2, and with the international flights arriving at T5 this could be confusing ...

Just an enhancement....UA has been operating out of T1, T2 and T5 for years so adding jetbridges won't cause any confusion.

Topic: RE: UA Unveils New United Club Design
Username: LHCVG
Posted 2012-12-15 10:40:28 and read 9495 times.

Quoting United1 (Reply 2):

Makes sense. After re-reading it I guess I read too much into the wording the first time.

Topic: RE: UA Unveils New United Club Design
Username: FlyPNS1
Posted 2012-12-15 10:44:25 and read 9476 times.

Quoting trent1000 (Reply 4):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Agreed. Anyone know if the International First Lounges are included in the revamp?

Topic: RE: UA Unveils New United Club Design
Username: EASTERN747
Posted 2012-12-15 12:11:34 and read 8843 times.

I love reading comments from the folks who whine and cry and begrade their life on the road and airports. Flying in the Middle East or Asia or Europe on long or ultra long flights is very different then the shoe salesman flying from MKE to STL via ORD, and demands a shower, full dinner and booze. I just can't imagine the folks who want to go to the lounge and have a full meal, get on a flight a chow down again on a F or J meal. (all in pj's). I would love to see a study as to how many folks in J or F are UPGRADES. Let me give you a reason clubs came about. Back in the day, VIP's and notibles, were treated to a waiting room before departure. I was with EA at DCA, and believe me, we had VERY, MANY VIPS. We had a room the size of your living room behind the ticket counter. Just a private room, with a TV, chairs, sofas etc where VIP's would be out of reach of people who might hazzel them. Then along came Ralph Nader, (for you kids...google him). We always put him in the VIP lounge and upgraded him when available. He decided that the common folk should have access to these rooms....thus was born the Admirals Club, Red Carpet, Ionoshere etc.....which you could pay a yearly fee. At EA, as an employee we could too, and I did. The moral of my story is that there are always the folks that travel in couch and want F/C service.

Topic: RE: UA Unveils New United Club Design
Username: sdexplorer00
Posted 2012-12-15 13:03:13 and read 8370 times.

Something really needs to be done with the Clubs at EWR. Every time I go in, they are so over crowded that I can barely find a seat. This also makes them I credibly noisy. They can use at least one more in Terminal C.

Topic: RE: UA Unveils New United Club Design
Username: LAXintl
Posted 2012-12-15 13:15:05 and read 8252 times.

Something related, this week they presented employees a peak at planned new club plans for LAX.

A consolidated single mega club is planned to replace the former RCC, CO Club and first class lounges.

Quoting FlyPNS1 (Reply 16):
Agreed. Anyone know if the International First Lounges are included in the revamp?

I would presume yes as many are co-located with the clubs, however for instance in the LAX everything will be merged into a single upgraded facility so that might be the path of the future.

Anyhow, based on various information I have serious doubts as to the long term future of international F class at UA, so I'm not sure the need to invest monies on such facilities on a product that might not be around.

Topic: RE: UA Unveils New United Club Design
Username: SANFan
Posted 2012-12-15 13:27:05 and read 8135 times.

I wonder if the new location of the RCC at SAN (which opens in T2W in the first half of 2013) will incorporate these changes? It would be nice to be part of the remodel process early-on; with totally new construction here, it would be a great opportunity to do it up right before the doors ever open!

bb

Topic: RE: UA Unveils New United Club Design
Username: VC10er
Posted 2012-12-15 15:27:46 and read 7189 times.

Quoting sdexplorer00 (Reply 19):

AGREED! The first (ex Presidents Club) as you come through security, the huge one, is only half the size it needs to be but what is worse is the lighting. I get a tan. My cornea's burn! Those lights are so bright. WHAT ARE THEY THINKING??? Isn't the entire point of a VIP lounge is to relax while waiting for your flight and not out in the concourse? It is such chaos in there. The must do that one fast. Although I'm not sure if IAD should come first. And the F lounge at IAD dates back to when Molly Ringwald was a movie star.

I have been long haul international flying for work for about 15 to 18 years now and all the clubs for UA and CO are exactly the same as they were when I was young and was captivated by how elegant they were. (I was young- now I'm jaded). Even the side tables still have a round hole in the center from when there we swivel phone card phones mounted in them- those pre dated cell phones. And CO and UA still use those end tables-- but they have the hole. I wonder how many people younger than me wonder "why is there a hole in all these tables?"

Go UA!

Topic: RE: UA Unveils New United Club Design
Username: 777ord
Posted 2012-12-15 15:52:04 and read 6970 times.

As a VERY frequent user of the United Club (4x/week or more) I can see they are rather dated, and used a LOT. But, seeign the new updates, and the continuing changes they have for food and such is nice.

However, I was STUNNED when I was waiting to check in to the UC and a lady in front of me who was flying first-domestic- could not get in. But me, a regular joe club member could.

Topic: RE: UA Unveils New United Club Design
Username: trent1000
Posted 2012-12-15 16:38:10 and read 6619 times.

Quoting United1 (Reply 13):
Quite a few UA lounges already have showers...including ORD.

Where are United Club showers available for non-full fare business class passengers? I mean, where can Star Gold passengers who don't pay full fare use a shower at a United lounge in the US?

Travelling from SYD/MEL to a lot of US destinations would be greatly enhanced with the ability to freshen up during long transits - and not just if you pay full fare.

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-15 17:35:37 and read 6268 times.

Quoting trent1000 (Reply 24):
ravelling from SYD/MEL to a lot of US destinations would be greatly enhanced with the ability to freshen up during long transits - and not just if you pay full fare.

Well lets be blunt you get what you pay for...UA has shower facilities at:

ORD Arrivals Lounge
IAH United Club E and C South
EWR United Club A2 and C(near gate 120)
SFO Arrivals Lounge

Anyone with club access can use the facilities at IAH and EWR. SFO and ORD are reserved for F and J class passengers only.

Topic: RE: UA Unveils New United Club Design
Username: cosyr
Posted 2012-12-15 21:59:27 and read 5435 times.

Quoting United1 (Reply 25):
Well lets be blunt you get what you pay for...UA has shower facilities at:

ORD Arrivals Lounge
IAH United Club E and C South
EWR United Club A2 and C(near gate 120)
SFO Arrivals Lounge

What about SYD or LAX? These are the two cities I need it in, and LAX doesn't have showers, SYD doesn't have a United Club.

Topic: RE: UA Unveils New United Club Design
Username: qf002
Posted 2012-12-15 23:35:57 and read 5289 times.

Quoting cosyr (Reply 23):
SYD doesn't have a United Club.

But the NZ lounge, which is significantly better than any United Club, does.

Topic: RE: UA Unveils New United Club Design
Username: VC10er
Posted 2012-12-16 03:20:29 and read 5264 times.

Quoting United1 (Reply 22):

United at GRU has recently reopened their Arrivals offer with showers after a one year renovation. Also, the GRU club has for years offered great food for a RCC / United club. On arrival, the breakfast is great as I am often starving when I get there. Many arrive, shower, eat and run to a meeting.

The GRU club hasn't really changed in 18 years, some small upgrades, either bought some new chairs or recovered the old ones. The ceiling tiles were badly water damaged for many years, but they finally fixed them. And they actually took the time to repaint the giant United 747 model they have in the new livery.

At GIG I think they still use the old VARIG lounge (now a Smiles lounge for GOL) which also has showers if you want. Although the last time I flew out of GIG, I was sent to the TAM lounge, which is nice but virutally no food out (you can order food) and no showers...but the decor is rather hip.

I assume with this new design GRU will be eventually renovated completely as competition heats up at GRU and perhaps there will either be a United Club or a Star Club in Rio. However I have no clue where they will put it?

Topic: RE: UA Unveils New United Club Design
Username: usdcaguy
Posted 2012-12-16 04:55:40 and read 5124 times.

I really do like the colors in the lounge; I much prefer the brown/beige look, which is much more soothing and relaxing compared to the brash white lights and red/blue colors of some lounges

Topic: RE: UA Unveils New United Club Design
Username: OA260
Posted 2012-12-16 05:01:59 and read 5178 times.

Looks nice but then again the one I was in a few weeks back was not bad either.

Quoting blueflyer (Reply 3):
-Food options more exciting than a stale cardboard.

Would agree there the food is not that exciting but then my experience in lounges in the US is like that anyway.

Topic: RE: UA Unveils New United Club Design
Username: superjeff
Posted 2012-12-16 06:42:44 and read 5119 times.

Quoting EASTERN747 (Reply 17):

Absolutely correct. Delta was the last major U.S. airline to convert to the current system, and their clubs were "invitation only" until the late 1970's or early 1980's. Prior to Nader, the clubs were invitation only and both small and very nice (although back in the day nobody would have thought of amenities like showers). And the U.S. domestic product (especially today) is not truly comparable with long haul international, or even intra-European "J" class, which is essentially coach with the middle seat blocked and an upgraded meal.

Topic: RE: UA Unveils New United Club Design
Username: AADC10
Posted 2012-12-17 12:42:43 and read 4384 times.

Quoting United1 (Thread starter):
The first of the new clubs opens next week in T2 at ORD

So is it correct that the "new" T2 UC is in the location of the old RCC back when T2 was the main UA terminal at ORD? I understand the smaller one was opened when T2 became UAX.

Some of the clubs still lack a sufficient number of electrical outlets. DEN, IAH, JFK, LAX T6 and some others come to mind. For me, 75% of the value of the UC is being able to get a seat with an adjacent electrical outlet to top off my phone or laptop.

Quoting LAXintl (Reply 17):
Something related, this week they presented employees a peak at planned new club plans for LAX.

A consolidated single mega club is planned to replace the former RCC, CO Club and first class lounges.

Where would the new single club be? Wherever it is placed, it will be a long walk from at least some of the gates. Would it be over the T7 concourse or along one of the walkways between T6 and 7 or 7 and 8? LAX is not known for abundant space in the concourses.

Topic: RE: UA Unveils New United Club Design
Username: gkpetery
Posted 2012-12-17 14:46:06 and read 4174 times.

I was a the Newark United Club today and I seriously wish they would improve their food choices at their mediocre self-serve bar. Crackers, bland cheese, lousy carrot sticks? For an international airline as big as United, I expect better for their premium passengers! I almost think they out out crappy food so nobody will eat it and have less to service. I don't see the value in the United club lounge at all unless you need a desk to plug in your laptop and work. Otherwise, i'd rather take my money and go to a decent airport restaurant and hang out there for an hour before departure. Virgin Altantic Clubhouse... Now that is much better!

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-17 17:14:29 and read 3991 times.

Quoting AADC10 (Reply 29):
So is it correct that the "new" T2 UC is in the location of the old RCC back when T2 was the main UA terminal at ORD? I understand the smaller one was opened when T2 became UAX.

I'm not actually sure...I don't remember where the old RCC was before UA built T1. The current United Club (that will be closing) was opened several (maybe 5) years ago and is the old CO Presidents Club that CO operated out of before co-locating with NW in what is now DLs SkyClub.

Topic: RE: UA Unveils New United Club Design
Username: questions
Posted 2012-12-17 17:57:58 and read 3897 times.

How does the new UA UC design compare to the new DL SC design?

Topic: RE: UA Unveils New United Club Design
Username: LAXintl
Posted 2012-12-17 18:03:29 and read 3878 times.

Quoting AADC10 (Reply 29):
Where would the new single club be? Wherever it is placed, it will be a long walk from at least some of the gates. Would it be over the T7 concourse or along one of the walkways between T6 and 7 or 7 and 8? LAX is not known for abundant space in the concourses.

Conceptual plans are for it to be located where the current T-6 to T-7 walkway is located overlooking the alleyway.

Details still need to be worked out with LAWA, including entering into a new master terminal facility lease which has been pending.

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-17 18:04:52 and read 3870 times.

Quoting questions (Reply 32):

How does the new UA UC design compare to the new DL SC design?

Same basic amenities and modern design...DLs clubs seem to have allot of blue in them whereas the few pics of the new UA clubs seem to have more brown/gold colors.

Both are kind of "IKEA" ish....think they were going for that modern euro feel.

Topic: RE: UA Unveils New United Club Design
Username: worldflyer
Posted 2012-12-17 19:42:06 and read 3728 times.

More:

http://www.gadling.com/2012/12/17/un...reveals-new-airport-lounge-design/

Topic: RE: UA Unveils New United Club Design
Username: Lufthansa
Posted 2012-12-17 20:35:21 and read 3624 times.

I for one like it and I think its a big step up from the old red carpet clubs.

If, as it claims, the level of finish is the same as is shown in the paper and they're serving cocktails for free
then its starting to look like a lounge that would match its international counterparts in their short haul markets.

So I say to UAL, well done, this is a nice step up from the old red carpet clubs and a step in the right direction!
And while there are some global lounges out there that obviously are in an entirely different league (Cathay's the wing,
Qantas International first in SYD/MEL/Singapore, BA's terminal 5 etc) those lounges are primarily serving long haul customers, or customers coming in from a long haul. If we look at lounges serve markets for flights say less than 4 or 5 hrs (for example some of SAS's lounges, some senators clubs around europe, This should put united back in the game.

As for the food, well this is a good way for UAL to look after its better customers without having to upgrade the experience onboard. Give them better options on the ground, where every man and his dog won't expect it, and they won't feel as disappointed when they don't get it inflight.

Topic: RE: UA Unveils New United Club Design
Username: United1
Posted 2012-12-17 21:17:00 and read 3575 times.

Quoting Lufthansa (Reply 36):
they're serving cocktails for free

They do serve most cocktails for free in every lounge....there is a selection of higher end wines that you have to pay for but beer, hard liquor and house wines are free.

Topic: RE: UA Unveils New United Club Design
Username: AADC10
Posted 2012-12-20 13:46:21 and read 2918 times.

Quoting LAXintl (Reply 33):
Conceptual plans are for it to be located where the current T-6 to T-7 walkway is located overlooking the alleyway.

That seems like it would place the First Class lounge rather far away from the gates at the end of the T-7 concourse where most of the Global First flights depart, not to mention the gates at T-8. Only SFO or perhaps the UAX gates at DEN rival that distance. I guess the ORD concourse C UC is a contender, but all of those have moving sidewalks. UA has none at LAX except in the FIS tunnels.


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