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Topic: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 12:28:40 and read 11459 times.

Rank Airline 2012 AQR Change
score in rank
1 Virgin America -0.35 NA
2 JetBlue -0.43 +1
3 AirTran -0.51 -2
4 Delta -0.58 +2
5 Hawaiian -0.71 -3
6 Alaska -0.77 -1
7 Frontier -0.78 -3
8 Southwest -0.81 -1
9 US Airways -0.87 -1
10 American -1.11 0
11 American Eagle -1.78 +4
12 SkyWest -1.88 -3
13 ExpressJet -1.95 NA
14 United -2.18 NA
Industry -1.11

Source: http://aviationblog.dallasnews.com/2...nual-airline-quality-ratings.html/

Topic: US Airlines Ratings Out For 2012!
Username: N766UA
Posted 2013-04-08 13:02:19 and read 11252 times.

Quoting fpetrutiu (Thread starter):
14 United -2.18 NA

Dead last, right where they belong.

Topic: US Airlines Ratings Out For 2012!
Username: SW733
Posted 2013-04-08 13:32:29 and read 11112 times.

Big jump by American Eagle - +4. That's impressive.

Topic: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 13:33:59 and read 11113 times.

Quoting SW733 (Reply 2):
Big jump by American Eagle - +4. That's impressive.

So did Delta +2, that's unexpected...

Topic: US Airlines Ratings Out For 2012!
Username: aviatorcraig
Posted 2013-04-08 13:39:34 and read 11073 times.

Where is Spirit then?

Topic: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 13:56:16 and read 10999 times.

Quoting aviatorcraig (Reply 4):
Where is Spirit then?

Somewhere about the 1000023020300506070403023th spot... Near irrelevant...

Topic: US Airlines Ratings Out For 2012!
Username: SouthernDC9
Posted 2013-04-08 13:58:39 and read 10995 times.

Quoting aviatorcraig (Reply 4):
Where is Spirit then?

You have to pay a fee to find out their ranking, yuk-yuk [rimshot]

Quoting fpetrutiu (Thread starter):
1 Virgin America -0.35 NA

I read how the various components are weighted, etc, but wouldn't Virgin America have an advantage in that they have a relatively small network compared to most other carriers? It would seem that if you have fewer flights you're probably going to have fewer delays, denied boardings, mishandled bags and customer complaints.

Topic: US Airlines Ratings Out For 2012!
Username: MaverickM11
Posted 2013-04-08 14:01:28 and read 10980 times.

These ratings are always so dumb and an abortion of statistics and reality, but let's play along...

Quoting fpetrutiu (Thread starter):
14 United -2.18 NA
Quoting fpetrutiu (Thread starter):
1 Virgin America -0.35 NA

And guess which one is making money?

Topic: US Airlines Ratings Out For 2012!
Username: LAXintl
Posted 2013-04-08 14:09:48 and read 10933 times.

Actually I quite like what the folks over at Purdue University do with their annual Airline Quality Ratings of US air carriers.

The school avoids using often popular consumer opinions which can be hard to compare, but instead creates ratings based on subjective and defined elements focused on airline performance which are important to consumers such as ontime arrivals, denied boardings, mishandled baggage and 12 separate customer complaint categories.

The reports methodology provides not only an apples vs apples comparison of the industry but valuable historical look back to observe performance trends.

Overall the industry saw its performance decline over previous years in 2012.

So yes - Virgin America was tops, and United at the bottom using this consistent methodology that has been in place now since 1991.

Full report can be viewed at:
http://docs.lib.purdue.edu/cgi/viewc....cgi?article=1024&context=aqrr

=

Topic: US Airlines Ratings Out For 2012!
Username: airliner371
Posted 2013-04-08 14:14:08 and read 10917 times.

Quoting MaverickM11 (Reply 7):

It isn't a report on financials, just performance. There is no reason not to like it, it uses facts to decide rankings. Your favorite airline probably just didn't do well...

Topic: US Airlines Ratings Out For 2012!
Username: diverdave
Posted 2013-04-08 14:50:30 and read 10755 times.

Quoting airliner371 (Reply 9):
It isn't a report on financials, just performance. There is no reason not to like it, it uses facts to decide rankings. Your favorite airline probably just didn't do well...

There are plenty of reasons not to like it.

Let's look at the inputs:

1) On-Time. Fair enough, an on-time arrival affects everybody. (Though perhaps completion percentage is important as well, since being a few minutes late is way better than a cancel due to mx issues.)
2) Denied boardings. Alaska denied boarding at a rate of 0.82 per 10,000 passengers in 2011. That's a rate of 0.0082% for those of you into math, which means the chances of the airline writing you an IDB check are vanishingly small.
3) Mishandled baggage. AA mishandled baggage in 2012 at a rate of 2.92 per 1,000. That's 0.29%.
4) DoT complaints. HA had 0.89 complaints per 100,000 passengers. That's 0.00089%.

3 of the 4 inputs are metrics with very low rates. If the rate of mishandled luggage jumps by a factor of 10, maybe that's important to an individual passenger. But when over 99.7% of passengers get their bags, that's pretty good.

Denied boardings - hey, much of the time I would be very happy for Delta or another airline to write me a check. At a rate of 0.0082%, I'm not holding my breath.

DoT complaints may be a decent metric, but it's a thin metric subject to distortion. UA's frequent flyer base is extremely unhappy, and I wouldn't be shocked if that has not been a significant contribution to UA's complaint rate.

But a couple of profs pick four metrics, weight them as they like, and get a lot of publicity for their trouble. If that's your cup of tea, then enjoy!

David

Topic: US Airlines Ratings Out For 2012!
Username: MaverickM11
Posted 2013-04-08 14:51:37 and read 10752 times.

Quoting airliner371 (Reply 9):
There is no reason not to like it, it uses facts to decide rankings

Were you buying lots of tickets on Skywest when it was top of the list?

Quoting airliner371 (Reply 9):
Your favorite airline probably just didn't do well...

Oh no Republic didn't make the list!   Actually, why is Skywest on there but not Republic or Mesa?

Topic: RE: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 16:06:15 and read 10516 times.

Quoting SouthernDC9 (Reply 6):
I read how the various components are weighted, etc, but wouldn't Virgin America have an advantage in that they have a relatively small network compared to most other carriers? It would seem that if you have fewer flights you're probably going to have fewer delays, denied boardings, mishandled bags and customer complaints.

They are using rates. Percentages are not affected by number of routes/passengers.

Quoting MaverickM11 (Reply 11):
Actually, why is Skywest on there but not Republic or Mesa?

They do not sell tickets under themselves. Complaints will go under the carrier who's name is on the plane, not who's operating them.

Topic: RE: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 16:07:42 and read 10515 times.

Quoting LAXintl (Reply 8):
http://docs.lib.purdue.edu/cgi/viewc....cgi?article=1024&context=aqrr

Link does not work, here is a repost:

http://docs.lib.purdue.edu/aqrr/23/

Topic: RE: US Airlines Ratings Out For 2012!
Username: MountainFlyer
Posted 2013-04-08 16:10:12 and read 10488 times.

Quoting MaverickM11 (Reply 7):

And guess which one is making money?


DL   

Topic: RE: US Airlines Ratings Out For 2012!
Username: MaverickM11
Posted 2013-04-08 16:20:57 and read 10438 times.

Quoting fpetrutiu (Reply 12):

They do not sell tickets under themselves. Complaints will go under the carrier who's name is on the plane, not who's operating them.

Skywest/Expressjet don't sell tickets either...

Quoting MountainFlyer (Reply 14):
DL

US too...must be that excellent service

Topic: RE: US Airlines Ratings Out For 2012!
Username: USAirALB
Posted 2013-04-08 16:27:24 and read 10398 times.

Quoting MaverickM11 (Reply 15):
must be that excellent service

  

Topic: RE: US Airlines Ratings Out For 2012!
Username: Acey559
Posted 2013-04-08 17:44:36 and read 10135 times.

Quoting SW733 (Reply 2):

We had the best operating performance in company history last year and are having a pretty good year thus far in 2013.

Topic: RE: US Airlines Ratings Out For 2012!
Username: crj900lr
Posted 2013-04-08 18:19:13 and read 10010 times.

Quoting fpetrutiu (Reply 12):
They do not sell tickets under themselves. Complaints will go under the carrier who's name is on the plane, not who's operating them.

But in the end the complaints are forwarded by the mainline carrier to the regional carriers so the issues can be handled by them in house with the employees involved.

Topic: RE: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-08 18:29:57 and read 9964 times.

Quoting crj900lr (Reply 18):

But in the end the complaints are forwarded by the mainline carrier to the regional carriers so the issues can be handled by them in house with the employees involved.

If I understand the study correctly it takes into account only complaints filed with the DOT, not the carrier directly. Please correct me if I am misunderstanding the study

Topic: RE: US Airlines Ratings Out For 2012!
Username: crj900lr
Posted 2013-04-08 18:38:32 and read 9916 times.

What I said has nothing to do with the study. I was saying what really happens after the mainline carrier gets the complaint.

Topic: RE: US Airlines Ratings Out For 2012!
Username: DeltaB717
Posted 2013-04-08 19:14:15 and read 9792 times.

Quoting MountainFlyer (Reply 14):
DL

Well said, MountainFlyer!

Topic: RE: US Airlines Ratings Out For 2012!
Username: usdcaguy
Posted 2013-04-08 19:25:36 and read 9735 times.

Regional operations should be accounted for under the name of the carrier taking the money. You should not be able to hide behind a shrinking tally of mainline flights. That's like telling guests their nasty food is the fault of the cook you hired. If you hire someone to work on your behalf, you're still responsible for the quality they produce.

Topic: RE: US Airlines Ratings Out For 2012!
Username: usctrojan18
Posted 2013-04-08 19:49:57 and read 9651 times.

Too bad for UA, I actually enjoy flying them and use their mileage plus program and I have never had a complaint. I guess I'm one of the lucky UA flyers.

Topic: RE: US Airlines Ratings Out For 2012!
Username: crj900lr
Posted 2013-04-08 19:53:31 and read 9644 times.

Quoting usdcaguy (Reply 22):
you're still responsible for the quality they produce

They (regional carriers) are responsible for following the policy and procedures and rules that are issued to them by the mainline carrier. The product offered is to be the same weather it is mainline or a regional flying the route. All the passenger sees is the name of the mainline carrier on the side of the plane (ex. United Express, US Airways Express) and thinks its UA or US when it really is one of the many regionals they have flying for them.

Topic: RE: US Airlines Ratings Out For 2012!
Username: L0VE2FLY
Posted 2013-04-08 20:56:13 and read 9592 times.

Quoting aviatorcraig (Reply 4):
Where is Spirit then?

Right next to Greyhound!  

Topic: RE: US Airlines Ratings Out For 2012!
Username: JAAlbert
Posted 2013-04-08 21:01:39 and read 9495 times.

Quoting MaverickM11 (Reply 7):
And guess which one is making money?

It's probably easier to maintain quality control over an airline that has ten planes and flies to 23 cities as opposed to an airline that flies over 400 planes and has hundreds of destinations. The flip side is that it's probably easier for the bigger airline to make money.

Topic: RE: US Airlines Ratings Out For 2012!
Username: brilondon
Posted 2013-04-09 05:04:23 and read 7394 times.

Quoting N766UA (Reply 1):
Quoting fpetrutiu (Thread starter):
14 United -2.18 NA

Dead last, right where they belong.
Quoting fpetrutiu (Reply 3):
So did Delta +2, that's unexpected...

UA and Virgin America could not be more different in their service areas. To compare the likes of those airlines along with the other airlines in the survey is almost irrelevant. The "survey" has so little to do with which airline I choose to use, we might as well champion the Skytrax survey as being an accurate measure of airline quality.


Quoting diverdave (Reply 10):
But a couple of profs pick four metrics, weight them as they like, and get a lot of publicity for their trouble. If that's your cup of tea, then enjoy!

This is more about what it is about. A couple of profs need to get published to keep their standing in their university and this is the type of tripe we can expect from a couple of egg heads.

IMO I choose the airline I fly on based not on someones opinion but on their schedule and how little time I have to spend in going from point A to B and not based on my chances of getting bumped or the way I feel when I fly. The days of having a choice are long gone. Yeah, when I fly to Europe on business I would love to go with an Asian carrier that always is the preferred choice but it is not always practical. You could conceivably fly with Singapore from LAX-JFK to get a ride on a good airline, but it is not realistic.

Topic: RE: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-09 05:22:48 and read 7141 times.

Quoting brilondon (Reply 27):
UA and Virgin America could not be more different in their service areas. To compare the likes of those airlines along with the other airlines in the survey is almost irrelevant. The "survey" has so little to do with which airline I choose to use, we might as well champion the Skytrax survey as being an accurate measure of airline quality.

Except this is study is not a survey. Take the time and read it, it takes hard data about complaints and normalizes it.

Topic: RE: US Airlines Ratings Out For 2012!
Username: ABQopsHP
Posted 2013-04-09 05:35:57 and read 7037 times.

Quoting fpetrutiu (Reply 12):
They do not sell tickets under themselves. Complaints will go under the carrier who's name is on the plane, not who's operating them.

If thats the case, then why would American Eagle, Skywest and Expressjet even be on this list?

JD CRP

Topic: RE: US Airlines Ratings Out For 2012!
Username: PHX787
Posted 2013-04-09 05:38:31 and read 6991 times.

Quoting fpetrutiu (Thread starter):
4 Delta -0.58 +2
Quoting fpetrutiu (Reply 3):
So did Delta +2, that's unexpected...

Not sure it was unexpected; they have made some improvements in their service...up until the very end of 2012 when they changed the whole frequent flier thing on everyone. My dad for example got bumped down to Gold Medallion for an unannounced and unexplained reason....he told me he wants to fly someone else now

Topic: RE: US Airlines Ratings Out For 2012!
Username: justloveplanes
Posted 2013-04-09 05:54:44 and read 6847 times.

Quoting usctrojan18 (Reply 23):

Too bad for UA, I actually enjoy flying them and use their mileage plus program and I have never had a complaint. I guess I'm one of the lucky UA flyers.

They've had a horrible year with computer glitches and 787 woes. They'll probably do better next year

Topic: RE: US Airlines Ratings Out For 2012!
Username: lightsaber
Posted 2013-04-09 06:10:46 and read 6727 times.

This list seems appropriate as the top 8 airlines tend to be those with the highest customer satisfaction.

Quoting LAXintl (Reply 8):

Actually I quite like what the folks over at Purdue University do with their annual Airline Quality Ratings of US air carriers.

Ditto. I think they reflect accurately enough of the customer experience. They are also quantified ratings. That means any number run compay could improve their score quickly.

Quoting SW733 (Reply 2):
Big jump by American Eagle - +4. That's impressive.

Not when the number is so poor. Talk when they have a number

Quoting aviatorcraig (Reply 4):

Where is Spirit then?
Quoting diverdave (Reply 10):
2) Denied boardings.

Passengers do not forget nor forgive denied boarding. That is why slot #1 and #2 do not have that criteria. You picked a low airline with denied boarding. UA has an issue with their overbooking.

Quoting diverdave (Reply 10):
hey, much of the time I would be very happy for Delta or another airline to write me a check. At a rate of 0.0082%

There were times I needed to reach a destination my employer was paying $15,000/hour in penalties. Would the airline write a check for that? You must be at a point where time doesn't matter. For me, a missed boarding is a lost day of custody of my kids and I must *pay* my ex for having my time with my kids further cut. Or it means missing out on something I've paid for (e.g., a show). Time is important.

And you're implying voluntary denied boardings. Those aren't in the statistic. What we're talking is involuntary where someone said 'no, I don't want the check' and they were *forced* to take it. The scenario you listed I believe wouldn't be counted.   

Quoting MaverickM11 (Reply 7):
Quoting fpetrutiu (Thread starter):
14 United -2.18 NA
Quoting fpetrutiu (Thread starter):
1 Virgin America -0.35 NA

And guess which one is making money?

VX is spending money where customers like the service, but won't pay for it.  
But I won't fly UA anymore unless I have no choice and I *love* their DEN hub. The reality is the others have improved.

Quoting L0VE2FLY (Reply 25):
Quoting aviatorcraig (Reply 4):
Where is Spirit then?

Right next to Greyhound!

Hey! Be nice. I thought Greyhound improved this last decade...  

Lightsaber

Topic: RE: US Airlines Ratings Out For 2012!
Username: diverdave
Posted 2013-04-09 06:25:52 and read 6589 times.

Quoting lightsaber (Reply 32):
There were times I needed to reach a destination my employer was paying $15,000/hour in penalties. Would the airline write a check for that? You must be at a point where time doesn't matter. For me, a missed boarding is a lost day of custody of my kids and I must *pay* my ex for having my time with my kids further cut. Or it means missing out on something I've paid for (e.g., a show). Time is important.

OK. Is is really a choice between your time is worth $15K per year and my time doesn't matter? I don't see your point.

Quoting lightsaber (Reply 32):
And you're implying voluntary denied boardings. Those aren't in the statistic. What we're talking is involuntary where someone said 'no, I don't want the check' and they were *forced* to take it. The scenario you listed I believe wouldn't be counted.

I am not implying VDB. I'm not aware of any carrier that writes cashable checks for a VDB. Certainly nobody that I have ever flown with.

In any case, my point was and still is that an IDB is extremely rare, yet it is a significantly weighted factor in the ratings. If you have to pay your ex for whatever, it probably won't be due to being IDB'd.

Cheers,

David

Topic: RE: US Airlines Ratings Out For 2012!
Username: SouthernDC9
Posted 2013-04-09 07:19:33 and read 6108 times.

Quoting fpetrutiu (Reply 12):
Quoting SouthernDC9 (Reply 6):
I read how the various components are weighted, etc, but wouldn't Virgin America have an advantage in that they have a relatively small network compared to most other carriers? It would seem that if you have fewer flights you're probably going to have fewer delays, denied boardings, mishandled bags and customer complaints.

They are using rates. Percentages are not affected by number of routes/passengers.

Okay, I still don't completely get it but I'm terrible with numbers, which is probably why I was an English major. I can write a book on why I'm terrible with numbers.

Regardless it would seem that all this does is give Virgin America something to use in their ads about how great they are, even JetBlue can't really use "Yay, we came in second in some random study" in their marketing because all that would accomplish is making people wonder who came in first. If you fly enough you can use your own experience as a guide.

(Plus there's the fact that if I want to fly from DCA home to Mississippi or Arkansas 7 of the top 8 airlines aren't really options - if AA, DL, US and UA had high rates of murdering passengers just to see if they could get away with it I'd still have to consider flying them.)

Topic: RE: US Airlines Ratings Out For 2012!
Username: bobloblaw
Posted 2013-04-09 09:07:28 and read 5284 times.

No one mentioning how poorly Southwest ranked. Air Tran is heads and shoulders above WN. Interesting times await WN over the next 5 years.

Topic: RE: US Airlines Ratings Out For 2012!
Username: brilondon
Posted 2013-04-09 10:49:52 and read 4397 times.

Quoting fpetrutiu (Reply 28):
Except this is study is not a survey. Take the time and read it, it takes hard data about complaints and normalizes it.

It mostly a bunch of crap because as stated by more than just me, I rarely have a choice of who I fly, AA, DL, or UA other than that I can't get to England where I have to go on a regular basis. AC is a great airline but not the most available for my needs. Mostly I would choose to fly on an Asian carrier or something of that calibre but of course to get to Europe from home would take a long, long, long time and mean travelling through too many airports. Yeah, I get it on this website there is an aversion to fly through as many airports and on as many different airlines and all that, but I don't need to "add to my log book" and I just need to get to where I want to go as quick as possible to minimize the costs and the cost to my
clients. I don't want to have to fly through Japan or Hong Kong to go to Europe for the sake of flying on a decent carrier.

So to sum up, I just don't think it matters to most travellers what the study says as most of us just fly what is either cheapest or most convenient to meet our needs.

Topic: RE: US Airlines Ratings Out For 2012!
Username: SouthernDC9
Posted 2013-04-09 11:29:44 and read 4002 times.

Sorry if I missed this but seriously, why isn't Spirit included in this?

Topic: RE: US Airlines Ratings Out For 2012!
Username: lightsaber
Posted 2013-04-09 11:47:55 and read 3832 times.

Quoting diverdave (Reply 33):
my time doesn't matter? I

You wrote, and I quoted:

Quoting diverdave (Reply 10):
much of the time I would be very happy for Delta or another airline to write me a check.

I haven't had that luxury with air travel in over six years.


Otherwise, we're debating over the #1 irritant for travelers, involuntary denied boarding which happens after that long auction for 'volunteers.' 1 in 10,000 are denied boarding on average involuntarily. Now, most road warriors won't be bumped, but when I road warrior I do so for 3 months and then stop, so I don't have the 'status' to assure a flight. For 3 months I'll fly about 25 times! Or (1-1/10000)^25 chance of being boarded for all flights or 99.7% if those with elite didn't have a lower chance. But they do. Now, I haven't been IDB for over a decade, but that was a multi-day HASSLE! Such a hassle I avoid airlines that overbook when possible (sigh... when will B6 get a mid-US hub...) unless they're like AA where they have so many flights on where I fly (frequency) it is almost zero risk.  

A little more on the survey:
http://www.ttrweekly.com/site/2013/04/ua-bottoms-out-on-bumpings/

And we've all seen someone VDB when someone else would be impacted by IDB. So the stats under-represent, but are an indicator of the problem.

Quoting diverdave (Reply 33):
I'm not aware of any carrier that writes cashable checks for a VDB.

For a 24 hour delay, the VDB 'auction' has included cash. IDB is $1,300 plus expenses... I've never seen the auction go more than $200 cash, but I've seen it. I think every 'road warrior' has... They try to stay with vouchers and its rare for cash. But not unheard of.

Quoting brilondon (Reply 36):
I just don't think it matters to most travellers what the study says as most of us just fly what is either cheapest or most convenient to meet our needs.

Some of us buy on preferences. However, we also look behind the numbers. e.g., AA was GREAT the start of this year before the pilot/mechanic slowdown. But DL is doing something right. More and more of my FF coworkers are defecting to them... But first is frequency and fragmentation (P2P service of the route).

I've already sent this survey out to about twenty 'silver setters' where some will change where they fly to stick with 'better service airlines.' The impact is small. But there is a reason B6 grew so quick and it wasn't just fares. I just booked a trip on them due to my high customer satisfaction and part of that is no overbooking. One of these days I'd like to try VX, but they just do not have the city pairs I need. Heck, I fly AA more than anyone due to the connection ease. (But I was lucky in that no business flying during the slowdown.)

Lightsaber

Topic: RE: US Airlines Ratings Out For 2012!
Username: Deltal1011man
Posted 2013-04-09 12:37:25 and read 3338 times.

Quoting LAXintl (Reply 8):
So yes - Virgin America was tops, and United at the bottom using this consistent methodology that has been in place now since 1991.

Ah yes.
funny, when looking at profitable/chance to be profitable Virgin would be at the very bottom. Amazing that airlines that fly a crap ton of CRJs are a better ROI then Virgin....

Pretty easy to top the list when you don't even fly 50 routes. (vs airlines that fly 1000+ and have over 700 aircraft)
Quoting MaverickM11 (Reply 15):
US too...must be that excellent service

good one.

Topic: RE: US Airlines Ratings Out For 2012!
Username: brilondon
Posted 2013-04-09 13:01:52 and read 3213 times.

Quoting Deltal1011man (Reply 39):

Ah yes.
funny, when looking at profitable/chance to be profitable Virgin would be at the very bottom. Amazing that airlines that fly a crap ton of CRJs are a better ROI then Virgin....

Pretty easy to top the list when you don't even fly 50 routes. (vs airlines that fly 1000+ and have over 700 aircraft)
Quoting MaverickM11 (Reply 15):
US too...must be that excellent service

good one.

This is quite a good commentary on the above study/survey which I don't know how you do one without the other.

Topic: RE: US Airlines Ratings Out For 2012!
Username: diverdave
Posted 2013-04-09 13:28:57 and read 3160 times.

Quoting lightsaber (Reply 32):
You must be at a point where time doesn't matter.

I said I would be willing to be paid to take an IDB. That does not mean my time doesn't matter. It merely means that I am willing to give up some of my time to get paid. That's what most of us do almost daily when we go to work.

After all we are all human beings, and my time matters just as much as yours does. Right?

Quoting lightsaber (Reply 38):
Otherwise, we're debating over the #1 irritant for travelers, involuntary denied boarding which happens after that long auction for 'volunteers.' 1 in 10,000 are denied boarding on average involuntarily. Now, most road warriors won't be bumped, but when I road warrior I do so for 3 months and then stop, so I don't have the 'status' to assure a flight. For 3 months I'll fly about 25 times! Or (1-1/10000)^25 chance of being boarded for all flights or 99.7% if those with elite didn't have a lower chance. But they do. Now, I haven't been IDB for over a decade, but that was a multi-day HASSLE! Such a hassle I avoid airlines that overbook when possible (sigh... when will B6 get a mid-US hub...) unless they're like AA where they have so many flights on where I fly (frequency) it is almost zero risk.

OK, so you had a bad IDB experience once and it dominates your travel planning. That's fine for you, but it does not make IDB the number irritant for all travelers. I'd go with flight delays and cancellations, which are far more frequent.

Cheers,
David

Topic: RE: US Airlines Ratings Out For 2012!
Username: N766UA
Posted 2013-04-09 15:38:16 and read 2980 times.

Quoting brilondon (Reply 27):
UA and Virgin America could not be more different in their service areas. To compare the likes of those airlines along with the other airlines in the survey is almost irrelevant.

I disagree completely. Point A to Point B, same airfare, same class, same or very similar airplane types. If we were comparing wildly different price ranges, classes, aircraft etc, it would be difficult. But this is a direct comparison that can easily be made. Would you rather fly a UA A320 BOS-SFO in coach, or a Virgin America A320 BOS-SFO in coach? That's 1 for 1.

Frankly, UA deserves to be last. The customer experience is just abysmal.

Topic: RE: US Airlines Ratings Out For 2012!
Username: FlyUS
Posted 2013-04-09 15:52:59 and read 2951 times.

UA is having a tough year because of the merger.. nothing more or less. They will get it right once the kinks are worked out. Got to cut them some slack. B6 is rated #2 but their on-time arrival record is consistently in the back of the pack. Love the tvs and snacks but prefer a good schedule and on-time rating.

Topic: RE: US Airlines Ratings Out For 2012!
Username: dtwlax
Posted 2013-04-09 18:50:17 and read 2765 times.

Quoting PHX787 (Reply 30):
Not sure it was unexpected; they have made some improvements in their service...up until the very end of 2012 when they changed the whole frequent flier thing on everyone. My dad for example got bumped down to Gold Medallion for an unannounced and unexplained reason....he told me he wants to fly someone else now

Nothing changed for the Skymiles program last year. The changes DL proposed to the program are going into effect in 2014. Maybe your dad did not fly enough last year to qualify for something higher than Gold Medallion?

Topic: RE: US Airlines Ratings Out For 2012!
Username: infinit
Posted 2013-04-09 20:48:08 and read 2654 times.

I think I'll try Virgin the next time I fly domestic in the US!

Topic: RE: US Airlines Ratings Out For 2012!
Username: PHX787
Posted 2013-04-10 08:23:21 and read 2422 times.

Quoting dtwlax (Reply 44):
Nothing changed for the Skymiles program last year. The changes DL proposed to the program are going into effect in 2014. Maybe your dad did not fly enough last year to qualify for something higher than Gold Medallion?

Do you need to fly often to sustain platinum medallion?

Topic: RE: US Airlines Ratings Out For 2012!
Username: fpetrutiu
Posted 2013-04-10 08:32:05 and read 2409 times.

Quoting PHX787 (Reply 46):
Do you need to fly often to sustain platinum medallion?

YES!!!! You need at least 125000 MQM's or 140 segments flown in the year before the downgrade.

https://www.delta.com/content/www/en_US/skymiles/about-skymiles/medallion-program/medallion-benefits.html

Topic: RE: US Airlines Ratings Out For 2012!
Username: airliner371
Posted 2013-04-10 08:34:49 and read 2413 times.

Quoting bobloblaw (Reply 35):

The only thing holding WN down is baggage and they are working to fix that. Also... you forgot to say WN improved overall performance improved, just not as fast as other airlines.

Topic: RE: US Airlines Ratings Out For 2012!
Username: SW733
Posted 2013-04-10 08:53:51 and read 2402 times.

Quoting lightsaber (Reply 32):
Not when the number is so poor. Talk when they have a number

+4 on a list of 14 is still impressive. More than anyone else on the list has done.

Topic: RE: US Airlines Ratings Out For 2012!
Username: dtwlax
Posted 2013-04-11 18:08:49 and read 2058 times.

Quoting PHX787 (Reply 46):
Do you need to fly often to sustain platinum medallion?

Seriously?? Do you know what you are talking about? Did you really believe DL will let you have Platinum status for the rest of your life without flying the required miles for the status?


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