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Topic: Obese Seat Neighbor - How Is This Reasonable?
Username: StuckInCA
Posted 2013-04-27 13:20:43 and read 16928 times.

I'm sympathetic to how small seats have become on airplanes these days and that not all people are going to be slim no matter their habits.

All of that said, I feel like I was deprived of what I paid for yesterday. I was on a DL A330 and had a very large young woman seated "next" to me. She was at the window in A and I was at the aisle in B. In order to fit in her seat, she could not put the arm rest all the way down. It was at about a 35 - 45 degree angle so some of her leg could "smoosh" under and into about 4 inches of my seat. Her upper torso rolled over the top of the armrest at least as far. No matter how far I slid and leaned toward the aisle, it was impossble not to haver her pressing (with sweat) against me.

I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

I spent the entire flight unable to even put MY tray table down as it would have hurt this woman. She occupied a fair percentage of my space (and I'm 6'3", 200lb).

Should I not be reimbursed some of my money? I've really never had it quite this bad before.

I'm thinking of writing to DL, but expect nothing. Am I overly upset about this? Is this common? I mean it wasn't that she was just large, she was completely invading my space! I would not be upset if the FA had let me move. That's what I don't understand.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: brahmin
Posted 2013-04-27 13:25:37 and read 16947 times.

Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: awacsooner
Posted 2013-04-27 13:27:04 and read 16922 times.

I would...in fact, I am sick and tired of all the people picking on WN and other airlines for having the stones to make folks pay for an extra seat if they can't fit in just one.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: ilovepabst
Posted 2013-04-27 13:27:07 and read 16911 times.

You paid for 100% of the seat but only got 80%. The gate agent could have, and perhaps should have , made a determination that this person required two seats. At the very least you could have asked to be reaccomodated on a later flight or asked the same of the woman next to you. Make a complaint sooner than later.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: HNL
Posted 2013-04-27 13:28:29 and read 16887 times.

Quoting StuckInCA (Thread starter):
I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

Did you move yourself into an Economy Comfort seat?

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: kgaiflyer
Posted 2013-04-27 13:37:17 and read 16811 times.

Maybe it's just me.

But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.

Better than being stuck next to a type-A salesperson with a cellphone, an attitude, and social-class issues.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tguman
Posted 2013-04-27 13:38:14 and read 16794 times.

I had a similar experience on a red-eye from SEA to IAH a couple of years ago. It was uncomfortable no doubt about that, but as the flight was full I had no option available to me. Up till that point I had felt badly for passengers of size, but now I realize that there are two sides to this problem.

I would suggest that if you do write about the incident it would be more to question about not being able to switch seats, its not like you were on a Q400 where seating arrangement is very very important.

Good luck.

TGUman

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: michman
Posted 2013-04-27 13:56:20 and read 16633 times.

Quoting brahmin (Reply 1):
Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

Well, unless you move to an EC or FC seat that you didn't pay for. We also don't know if the FA was made aware of the reason the pax decided to move.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: StuckInCA
Posted 2013-04-27 14:09:24 and read 16547 times.

I did not move myself to economy comfort. Simply across the aisle.

I didn't get the FA's name and don't really care to get anyone personally reprimanded - I'd rather lodge my complaint as a general one. This shouldn't happen.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: 9w748capt
Posted 2013-04-27 14:14:57 and read 16497 times.

That's crazy - I don't understand if you moved from an Economy-minus seat to another Economy-minus seat what the big deal would be. The only time you "have" to be in your assigned seats is if you're going to be in brace position. Has to be something else to the story - or a good reason the FA did that. I've flown DL internationally and traded seats all the time esp if my parents/sis and I didn't all get seats together - never had an issue.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: brilondon
Posted 2013-04-27 14:19:28 and read 16477 times.

Quoting StuckInCA (Thread starter):
Should I not be reimbursed some of my money? I've really never had it quite this bad before.

Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you? The A330 is not the nicest aircraft to fly but I would suggest that it is too late already and that you should have said something when you got off the aircraft and talked to the station chief or manager of the airline. I do sympathise with you but you needed to speak up at that time and not after the fact. The most you might get is a coupon or offer of some of your money back but I doubt it.

Quoting brahmin (Reply 1):

Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

I always go for an open seat when I sit in Y after takeoff and usually there is no problem. I fly with DL almost exclusively because they are usually very good and they go where I need to go. 99.9% of the time there is never a problem with changing seats after you leave the gate and take off. So if you can wait for after take off then I would suggest that you do that next time. You must ask though because the FA's need to know where you are sitting if a crash were to occur.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tugger
Posted 2013-04-27 14:25:37 and read 16441 times.

Quoting StuckInCA (Thread starter):
I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

I think the only mistake you made was not going to the FA first and letting them resolve the situation for you. I have experienced this before, I saw the person next to my seat was "of size" and just kept going so no one was the wiser where I sat (and the seat neighbor was unaware of anything). I went to the FA (the one that was being the most assitive to people and had a good attitude as near as I could tell) and showed my seat ticket, briefly explained the situation, and asked for a different seat. I also noted that I am sorry to be a bother but I know she could help and I wasn't about to just grab a seat without their OK. It worked like a charm, she gave me a seat four rows up (not a "plus/special anything" seat).

Anytime I want to grab a different seat (usually on a low load flight) I always ask the FA first for permission and most of the they give the OK. FA's want your respect and appreciate when you understand that they are in charge (which they are) and have a responsibility to fulfill.

Tugg

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Eagleboy
Posted 2013-04-27 14:31:49 and read 16401 times.

To answer brilondon.......the OP paid for A SEAT and got less than he paid for...the issue isn't being forced by the airline to upgrade but the fact that he didn't get the full use of what he actually did pay for.


Quoting brahmin (Reply 1):
Changing your seat is not an issue at all if no one else is inconvenienced.
Quoting brilondon (Reply 10):
I always go for an open seat when I sit in Y after takeoff and usually there is no problem. I fly with DL almost exclusively because they are usually very good and they go where I need to go. 99.9% of the time there is never a problem with changing seats after you leave the gate and take off. So if you can wait for after take off then I would suggest that you do that next time.

I believe this is the issue here, moving post takeoff and being tole to get back to the assigned seat. I can understand assigned seats due to weight and balance for tke-off.....but in the cruise the A330 readjusts enroute.


Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you? The A330 is not the nicest aircraft to fly

Since when is the A330 not the nicest? All depends on the airline/config.

Quoting brilondon (Reply 10):
You must ask though because the FA's need to know where you are sitting if a crash were to occur.

err no... in an emergency landing crew need to know the number of pax, not their location. That is the info the emergency services will require of them.

[Edited 2013-04-27 14:43:45]

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Flaps
Posted 2013-04-27 14:31:59 and read 16397 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

I've been squashed out of every class seat from F down. This is a huge sore point with me. I'm still having neck issues from a similar experience on a US flight last summer. I absolutely believe that if you cant fit entirely within the confines of your seat that you have to buy two. No amount of discount could compensate for many of the issues I have faced. Admittedly I do a ton of RJ flying and as such am exposed more to this than the average Joe but I've encountered it on all categories of aircraft including the incident I mentioned above which occurred on a 734.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tonystan
Posted 2013-04-27 15:11:51 and read 16173 times.

Quoting brilondon (Reply 10):
You must ask though because the FA's need to know where you are sitting if a crash were to occur.

Total rubbish. Not true at all. Sometimes it's for weight and trim purposes but on something like an A330 that wouldn't be an issue.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: bristolflyer
Posted 2013-04-27 15:26:59 and read 16070 times.

This is exactly the same situation as happened to a passenger on a Virgin Atlantic transatlantic flight a few years ago. The person asked to be moved but the FA would not allow it as the only other seats were in Business. The passenger was injured (DVT IIRC) as a result of the larger person squashing her, she sued Virgin and won a lot of money. The overriding sentiment at the time was 'it would have been a whole lot cheaper to let the passenger sit in Business when he asked'.

Edited to add this link:

http://www.dailymail.co.uk/health/ar.../13-000-crushed-air-passenger.html

Yes, you should lodge a complaint.

[Edited 2013-04-27 15:28:45]

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: N62NA
Posted 2013-04-27 15:52:27 and read 15932 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

Nope, that's not the point.

Quoting Flaps (Reply 13):
if you cant fit entirely within the confines of your seat that you have to buy two.
That is the point. Agree 100%.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: StuckInCA
Posted 2013-04-27 15:58:14 and read 15890 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

I did get to my destination. That's why I didn't make a scene and instead asked for people's opinions on anet.

I paid for economy comfort for 4 out of 5 legs of this journey - all except this one. Since my company won't pay for that, I decided I'd best suck it up for this leg.

The reason I didn't approach the FA first is that I didn't want to embarass the girl. I just wanted to move.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: michman
Posted 2013-04-27 16:01:19 and read 15870 times.

Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

Had the boarding door been closed yet? FA's generally don't like it when you move before boarding has finished.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: skipness1E
Posted 2013-04-27 16:05:21 and read 15838 times.

Boarding a transatlantic flight from ATL-LGW, I asked the FA if I could nab a spare two by the window for myself, she said no probs if there were any left after everyone was on board. Sadly there wasn't but she had no issues with me moving to a different seat in the same cabin. Sounds odd to me.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Aesma
Posted 2013-04-27 16:17:41 and read 15774 times.

I have changed seats for all of my last four flights, either to get a better window (once I was next to the engine on an avro 100, there is no window there ! I had booked a window seat...) or a seat with no-one next to it because there were empty seats. I always ask a F/A and do this as soon as boarding is finished, so before take-off, I didn't think it could be a problem, at least on AF it was no trouble.

I have sympathy with large people, in my family we are several to be large, but not that large that the armrest can't be lowered, at that point it's unacceptable and you have to buy another seat.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: ASFlyer
Posted 2013-04-27 16:21:59 and read 15741 times.

Quoting StuckInCA (Thread starter):
I'm sympathetic to how small seats have become on airplanes these days and that not all people are going to be slim no matter their habits.

It's not the seats that are getting smaller. The seat pitch maybe, but that's not the seat itself. People are getting fatter. American people in particular. This isn't a slam on American people, it's a well documented fact that over a third of all adults in the U.S. are obese and that rate is increasing. Should airlines increase the size of the seat to accommodate our ever expanding waistlines? If so, would people be willing to pay the higher fares required to accommodate fewer seats on an airplane? The answer to that last question is no, so the answer to the previous question would also be no. Unfortunately, we are our own worst enemies and everyone wants to blame the airline for the seats "getting smaller", which just isn't happening.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: flymia
Posted 2013-04-27 16:23:49 and read 15729 times.

Quoting michman (Reply 18):

Exactly. They don't like people moving around until the door is closed. Once that happens I have always been free to move to empty seats. On a CRJ or something smaller there might be weight and balance issues but never on a widebody like an A330 or even a 738. If you moved after the door was closed I would log a complaint on the FA personally. If you moved after the door was closed and even told her about the situation she was being ridiculous.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: diverdave
Posted 2013-04-27 16:35:16 and read 15665 times.

Quoting awacsooner (Reply 2):
I would...in fact, I am sick and tired of all the people picking on WN and other airlines for having the stones to make folks pay for an extra seat if they can't fit in just one.

Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom...-service/extra-seat/index-pol.html

David

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: N62NA
Posted 2013-04-27 16:40:43 and read 15617 times.

Quoting diverdave (Reply 23):

Actually, WN now refunds the costs for the extra seat after travel is complete.

Wow. I guess WN is willing to forego the revenue of the additional seat, since they could have sold that seat to a "not-so-large" passenger.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: FlyDeltaJets
Posted 2013-04-27 16:42:38 and read 16361 times.

Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

So long as the door is closed or close to being closed I can'y understand why the F/A would not allow for the seat change. Many time flight attendants would suggest that there are open seats when passengers in a row look extreamly uncomfortable. I would write a letter explaining your situation to DL using the link below and see what they say. At worst you will get a form letter apologizing for the situation, but hey you you never know what else could come from it.

http://www.delta.com/contactus/pages/comment_complaint/index.jsp

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: type-rated
Posted 2013-04-27 16:55:35 and read 16323 times.

Quoting FlyDeltaJets (Reply 25):
So long as the door is closed or close to being closed I can'y understand why the F/A would not allow for the seat change.

I've seen that before where a passenger from a full row moves to a less full row after take off and the F/A marches right up to them and tells them to return to their original seat. Period. No room for discussion. Even though the F/A didn't say it, she acted like because the person moved they "were in violation of FAA security laws". She had that look and attitude about her. All they did was move three rows back. That happened about 5 or 6 years ago.

A few years ago (less than 5) a passenger sued Delta because of a person of size sat next to them and spilled into his seat.
He estimated that this person took up to 40% of the space on the seat he paid for. So he sued Delta for a refund of 40% of his airfare. I thought that was reasonable. I believe Delta settled this without having to go to court.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: aloha73g
Posted 2013-04-27 17:14:17 and read 16584 times.

The one time I felt I had a legitimate complaint about a flight with Delta, I did send in a brief, concise, non-emotional complaint via their website and within 48 hours they emailed me a coupon for $250 off a future flight.

I think that at the least Delta would like to know about the F/A's response, which was inappropriate, and can be addressed directly to the crew in question. Even without her name, they probably can figure out who it was based on where your seat was located and which F/As were working the various positions.

-Aloha!

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: jerseyguy
Posted 2013-04-27 18:11:26 and read 16545 times.

I am a COS (Customer of Size), not as big as this young women but at 6'1 310lbs, its my responsibility to think about my fellow passengers. Seats these days are even tight for the average size person so I try not to make them any smaller. I usually fly F9 or WN and I'm very happy with their policy, it actually goes beyond fair in that they will refund your second seat if the flight isn't oversold. To me this promotes self-enforcement of the policy and makes it more likely that no pax has their seat encroached upon. According to WN a refund is issued 98-99% of the time, for me I've been lucky enough to have that be 100%. Personally I think all airlines should adopt this policy but it is their choice.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tonymctigue
Posted 2013-04-27 18:22:37 and read 16297 times.

Quoting HNL (Reply 4):
Did you move yourself into an Economy Comfort seat?
Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

Even if you did move to an Economy Comfort seat, I fail to see why that would mave mattered. DL can hardly sell an Economy Comfort seat after the flight departed and when someone is in the situation that you were in then I see no reason why you could not have been moved. DL would not have lost any revenue they hadn't already lost by letting you sit in an empty seat even if it were a Business or First Class seat.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: txjim
Posted 2013-04-27 18:27:46 and read 16296 times.

Quoting kgaiflyer (Reply 5):
But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.


When EVA first started west coast USA/TPE flights in the 90s, I would typically thumb my nose at my company's coach travel policy and slip the low-cost upgrade to Economy Plus into my expense report (cheap company but on the plus side, I spent a lot of time in the HNL office).

By coincidence, I was on a flight with a senior person who was a lady of extreme size with guaranteed spillage. While waiting for checkin in LAX, I suggested to her that she upgrade as well as it was only something like $50 at the time. Her response? "I don't need it, as soon as we take off I pop a sleeping pill and am out for most of the flight." Considering she had an isle seat and Y class was full, I could not help but feel sorry for the poor person next to her who would not only be unable to leave their seat but be subjected to seat intrusion at the same time.

$50 and problem solved but she really had no concern for her fellow travelers.

I am by no means claiming this as typical behavour, simply recalling the reason I made every attempt to be sure we were on different flights in the future.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tugger
Posted 2013-04-27 18:45:21 and read 16123 times.

Quoting diverdave (Reply 23):
Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom....html

As I understand it this has always been there policy provided the flight isn't sold out as jerseyguy indicated.

Quoting michman (Reply 18):
Had the boarding door been closed yet? FA's generally don't like it when you move before boarding has finished.

The reason for this is the FA's have no way of knowing until the door in closed (well just prior to it as the final passenger manifest is handed to them and then the door is closed) if there will be a last minute passenger ticketed in whatever seat you want to move to. You have to wait, then move, and I suggest only with the prior OK of one of the FA's (as I noted I always try to ask the one I think will most likely accept such a request, I have seen many that I just would hesitate to ask almost anything of).

Tugg

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Beardown91737
Posted 2013-04-27 19:21:54 and read 15960 times.

Quoting Eagleboy (Reply 12):
in an emergency landing crew need to know the number of pax, not their location. That is the info the emergency services will require of them.

true, and on WN, they have no way of knowing who is in what seat

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

That would be either F or business, since Economy Plus has the same width seats. Upgrading to F because someone spills into the OP's seat isn't reasonable.

Yesterday I was seated next to a passenger who was capable of keeping in his own seat, but didn't have the decency to make the effort. That takes a bump or jab every so often while trying to keep from thinking about throwing an elbow to the chin.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: ATCtower
Posted 2013-04-27 19:29:57 and read 15988 times.

Next time, perhaps 'force' the arm rest down as it is part of your paid for ticket. Next, force your tray table down as it was part of your paid for ticket.

If the FA wants to get snippy when neither can happen, thats on THEM not you.

At this point, you will write to DL who will tell you to go fornicate yourself and apologize for the 'inconvenience' and request you fly them next time you travel.

Yes, if you paid for 100% and got 60% I would say you are entitled to a refund but it WILL NOT happen.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: gizmonc
Posted 2013-04-27 20:55:29 and read 15562 times.

Quoting diverdave (Reply 23):
Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom...-service/extra-seat/index-pol.html

David

On WN you are not longer required to purchase an extra seat, however if you want to make sure you have the extra room you need to purchase an extra seat. If you go to the Customer Service Agent at the depariting gate you can request the seat next to you blocked. You will get a extra boarding card which reads " RESERVED SEAT" you show that to the FA and put it in the seat next to you. When the CSA adds this to your reservation the inventory on the flight you are on reduces by ONE.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: silentbob
Posted 2013-04-27 21:39:04 and read 15044 times.

Quoting flymia (Reply 22):
They don't like people moving around until the door is closed.

Once the door is closed FAA regs require you to be in a seat with your seatbelt fastened. Getting up and moving at that point could result in a violation (and financial penalty) for the passenger and the flight attendant that allows it. Best solution, ask before the door closes and explain the situation. The vast majority will work with you if you handle it that way.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: flymia
Posted 2013-04-27 22:55:17 and read 14225 times.

Quoting silentbob (Reply 35):
Once the door is closed FAA regs require you to be in a seat with your seatbelt fastened. Getting up and moving at that point could result in a violation (and financial penalty) for the passenger and the flight attendant that allows it. Best solution, ask before the door closes and explain the situation. The vast majority will work with you if you handle it that way.


Then do it after the sign comes off after takeoff, it just has to be after boarding is done. Many empty flights I have been on the FAs have made announcements telling people the door is closed or boarding is complete and have allowed pax to move to another seat. I think they know when the plane will start moving.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: silentbob
Posted 2013-04-27 23:13:37 and read 14085 times.

Quoting flymia (Reply 36):
I think they know when the plane will start moving.

We have actually had a number of injuries to flight attendants who were standing during the initiation of push back. Knowing is only half the battle, to paraphrase a cartoon from my youth.

Quoting flymia (Reply 36):
Then do it after the sign comes off after takeoff, it just has to be after boarding is done. Many empty flights I have been on the FAs have made announcements telling people the door is closed or boarding is complete and have allowed pax to move to another seat.

That's why I suggested speaking with someone before the door closes. You will often get an indication from that person, prior to an announcement being made.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Asteriskceo
Posted 2013-04-28 00:56:06 and read 13191 times.

Quoting awacsooner (Reply 2):

WN no longer charges for an extra seat when it comes to a customer of size.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: awacsooner
Posted 2013-04-28 01:25:53 and read 12912 times.

Quoting Asteriskceo (Reply 38):

Just curious, got a link? I seemed to have missed that announcement? If so, that's BS.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: HELFAN
Posted 2013-04-28 01:40:22 and read 12759 times.

I'd like to take the opportunity and ask the opinion of a.netters at this point about a situation not so far from the original topic.
I was a few weeks ago on a 10 hour night flight in economy class with my wife. Naturally, after the dinner we wanted to relax and try to get some sleep and wanted to push the seat backs down. What happened was that the couple sitting behind us started kicking our seat backs and telling us that we are not allowed to do so because they will have no leg room left. I tried to explain that they could do the same and everybody is doing that. That's the way it's meant to go. The person in front of me did the same and I had no problems although I'm 186 cm (about 6'2) myself. The guy behind me wasn't any bigger. Still, they kept kicking us and threatened to sue us for possible injuries. At that point my wife wanted to let go since she always wants to avoid any confrontations no matter if she is right or wrong. So we ended up having a quite uncomfortable flight.

Anyway, do you think anyone has any right to tell another passenger not to recline the seat? Especially on a long haul flight? Would the cabin crew have the obligation to help me with such an argument? Or should I just suffer from the terror? Unfortunately the flight seemed to be full. At least I couldn't spot any free alternative seats. (OK, it was an A380 so there could have been)

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: ERJ135
Posted 2013-04-28 01:50:07 and read 12692 times.

Many years ago I had a similar issue. I was traveling from Detroit to CMH on a Northwest DC9, my last leg on the long trip from Sydney. I had boarded early and sat by the window about half way down and just ahead of the wing, I had settled in and noticed a very large man perspiring down the aisle. I could not believe he had the seat next to mine and I wondered who I pissed off to get this? Sir had no hope of sitting in the one seat and a DC9 seat at the time was pretty comfy, he casually lifted the armrest and oozed into the space. I had to twist to give him more room, and he needed a seat belt extention. I was distressed and signalled the cabin crew but was told to stay put until after take off and the seat-belt sign was turned off. The takeoff was bumpy and so was the flight and the seat belt sign never went off. I attempted to recline my seat and climb over the back to escape but I was seen and "ordered" to remain in my seat. This flight is only about 25 minutes long however after we landed I reeked of another mans BO, and my back was sore for the next three days. I was the last off the flight and as I left the aircraft the cabin crew said that it was pretty rough on me and I complained that I stank like him. I rang the airline that evening and complained and asked if it would be possible for me to travel on another carrier on my return. After a brief hesitaion I was given business seating on TWA via St louis to LAX.
I have never flown Northwest again, and now ofcourse never will.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: cobra27
Posted 2013-04-28 04:06:31 and read 11643 times.

Quoting StuckInCA (Thread starter):
It was at about a 35 - 45 degree angle so some of her leg could "smoosh" under me and into my seat

How very romantic. Samoa air would make a great profit from this     

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: bristolflyer
Posted 2013-04-28 05:00:59 and read 11101 times.

Quoting HELFAN (Reply 40):
the couple sitting behind us started kicking our seat backs and telling us that we are not allowed to

I had this exact same situation on BA PHX - LHR, the guy pushed my seat forwards when I was trying to recline it. I was really annoyed. I waited until he was a asleep and then put it back. I think it's totally out of order. It makes little difference to the person behind (in terms of legroom). I feel that if that person has put their seat back then they can't complain about you putting yours back. It's slightly different for the people sitting in the back row (where the seats don't usually recline much) but it's their tough luck for picking that row.
When it comes to meals, however, I think it's perfectly reasonable to ask the person in front to put their seat up whilst food is being served. I have often done it and never had a problem.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: qf002
Posted 2013-04-28 05:12:48 and read 10929 times.

The only time I've seen a situation where somebody has caused issues was on an EK flight early last year. I was one of the last on the plane and noticed a rather large lady (2 seats large, not slight spillage large) was sitting a few rows from the front at the aisle as I boarded, seemingly across two seats on what seemed to be a very full flight. I initially thought that she had been considerate and sorted the issue out before boarding (either by buying a second seat or by calling EK), until I got closer and noticed this poor little Asian woman who was being absolutely crushed in the next seat.

Fortunately the flight wasn't as busy as I thought and the crew were able to discreetly move the lady before we pushed back, but I was left wondering what would have happened if the plane had been full. Aside from the comfort issues, this woman would have been a serious obstacle in an emergency (she had trouble getting down the already very narrow EK 777 aisles). At what point is someone too big to fly? Are there any actual guidelines out there/airline policies?

Quoting awacsooner (Reply 39):
Just curious, got a link? I seemed to have missed that announcement? If so, that's BS.

Try reading the thread (or specifically, reply 23). They'll only charge you when the flight is full (which is fair enough since they're then losing revenue).

Quoting HELFAN (Reply 40):
Anyway, do you think anyone has any right to tell another passenger not to recline the seat

Absolutely not. I would have involved the FA in this situation, because it's a completely unreasonable request, especially considering they probably had their own seats reclined! The only time it's reasonable to expect the seat in front to be upright is during meal service, at all other times its fair game.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: sankaps
Posted 2013-04-28 05:19:02 and read 10838 times.

I have never been prevented from moving seats on any Delta flight once the door is closed. In fact on my last DL long-haul economy flight (JFK-LHR) this February, the very nice FAs actually came around and suggested to pax that they could spread out to be more comfortable, as it was a very light flight.

However on NWA on an A330 AMS-MSP some years ago, I was rudely and sternly warned by a tyrannical FA that I should return to my original seat, or they would report me for being a suspicious pax! I had moved a couple of rows to have more room, a couple of rows further back in fact. Perhaps you came across this wonderful person on your flight too!  

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: AzoresLover
Posted 2013-04-28 05:20:25 and read 10831 times.

Quoting flymia (Reply 22):
On a CRJ or something smaller there might be weight and balance issues but never on a widebody like an A330 or even a 738.

There are those issues on wide-bodies, at least sometimes. I was on a NW 744 from Nagoya to Manila, and after pushback it was determined that changes had to be made for balance. We pulled back into the gate, several PAX were moved from the rear to the front of the plane, then we pushed back again and departed.

While I've only been on the 747 15-20 times in my life, that is the only time I have ever seen such adjustments on one.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: airbazar
Posted 2013-04-28 05:29:13 and read 10737 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

That is a pretty stupid thing to say. He didn't get what he paid for in the first place. IMO the FA should have moved him to ANY avaliable seat, even if it was in a class above because the airline screwed up by allowing the obviously too-large-to-fit person into one seat only. It's no different than overbooking a flight in my opinion.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: 777ER
Posted 2013-04-28 06:13:05 and read 10347 times.

Quoting StuckInCA (Thread starter):
it was impossble not to haver her pressing (with sweat) against me.
Quoting kgaiflyer (Reply 5):
But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.

On a UA flight from DEN-SFO in 2010 I was beside a fairly large lady (she was window and I was middle) in Y+ who was sweating and breathing heavily due to her size. We had an amazing conversation basically the whole flight (fastest EVER UA flight I've had as the time went quickly) and at the end of the flight we said good bye to each other and wished each other luck as we both had a mad dash to our next gate as the UA flight was 2 hours late. I was connecting to NZ and she was connecting to UAX

Quoting brilondon (Reply 10):
Quoting StuckInCA (Thread starter):
Should I not be reimbursed some of my money? I've really never had it quite this bad before.


Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

How is this HIS fault brilondon? StuckInCA paid for a seat which he didn't get to fully use so YES the airline should be giving his some form of compensation like maybe 20% of his flight/s

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: RussianJet
Posted 2013-04-28 06:17:26 and read 10248 times.

If you are too fat to sit in a standard seat then there should be two choices:

1) Pay for two seats.
2) Go on a diet until you can fit.

That's it. This whole "well you got from A to B didn't you?" crap is just nonsense. People do not pay for a seat to be squashed into submission by an oversized person for the whole flight, and the FA's actions are just ridiculous here. If it was an equivalent seat that was free then it makes absolutely no difference to anyone whether the OP moves to it.

A complaint is totally justified and I hope you make it.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: kiwirob
Posted 2013-04-28 06:28:10 and read 10062 times.

Quoting qf002 (Reply 44):
Aside from the comfort issues, this woman would have been a serious obstacle in an emergency (she had trouble getting down the already very narrow EK 777 aisles). At what point is someone too big to fly? Are there any actual guidelines out there/airline policies?

I think it won't be long before some people will be deemed to big to fly, I'm honestly surprised that for safety issues people over 400 pounds aren't banned already. All it will take is one accident where a large person needlessly caused the deaths of many due to blocking the emergency exit or isles and that will be it.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: PanAm1971
Posted 2013-04-28 06:28:41 and read 10097 times.

I'm a fit 6ft tall man. I have trouble fitting in most economy seats. I can't imagine what oversized people do. I understand "you get what you pay for." However, I think the industry has pushed the seat situation to the very limit of what is "reasonable". It does vary from airline to airline though.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Redd
Posted 2013-04-28 06:36:05 and read 9866 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination,

So if they stuck him the the lavatory for the whole flight he still would have gotten to his destination.

Quoting brilondon (Reply 10):
you needed to speak up at that time and not after the fact.

Maybe he should have but some people feel uncomfortable voicing their concerns especially when it comes to offending someone, in this case the 'lady of size'. That in no way refutes the fact the the flyer did not get what he paid for and is entitled to some form of compensation.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: mach92
Posted 2013-04-28 06:54:03 and read 9603 times.

I was going Atlanta to Columbus a few years back on Delta express. I was in the exit row 2 seats right side window. The plane only had one seat open the one next to me. Well just before they closed the door this man 5'10 290 (guess) walks on. I am saying to myself there is NO WAY this guy is going to fit into the seat next to me. Well he squeezed in his seat but 50% into my space. I quickly called the young F/A over and said "this is not going to work" Of course the guy next to me was pissed. The F/A said sorry no open seats, I said ah get the gate agent. To make a long story short, Delta was having none of this. I got off the plane and took the next Delta flight to Columbus.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: gizmonc
Posted 2013-04-28 06:57:45 and read 9572 times.

Quoting awacsooner (Reply 39):

From the swa.com website:

Guidelines for Customers of Size
Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the additional seat(s) is available. The armrest is considered to be the definitive boundary between seats; width between the armrests measures 17 inches. The purchase of additional seats serves as a notification to Southwest of a special seating need, and allows us to adequately plan for the number of seats that will be occupied on the aircraft. In turn, this helps to ensure we can accommodate all Customers on the flight/aircraft for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. You may contact us for a refund of the cost of additional seating after travel. Customers of size who prefer not to purchase an additional seat in advance have the option of purchasing just one seat and then discussing their seating needs with the Customer Service Agent at their departure gate. If it is determined that a second (or third) seat is needed, they will be accommodated with a complimentary additional seat(s).

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Highflier92660
Posted 2013-04-28 07:36:58 and read 9060 times.

These enormously obese cartoon people are at the forefront of what is really a multi-faceted tug-of-war. The airlines desire an extra revenue stream via every avenue; squeezing as many seats as possible into the aluminum tube that was designed for the FAA standard 1950s human. When a tons-of-fun can't fit into a 17.2 inch wide seat, airlines like Southwest (doesn't it always seem to be Southwest) slap a double charge on them or deplane them with as much fanfare as possible.

For the rest of the passengers like myself who are athletically fit but moderately tall at 6' 4" and just under 200 pounds, our bodies are forced into a modified fetal position for the duration of a flight. I truly feel sorry for the very tall who choose to travel in coach with today's airlines who's aircraft were originally designed for the 85th percentile Munchlkin. However this is just the grand a la carte pricing strategy of mega-merged corporations like United ; do you want any blood circulation in your legs, then cough-up the extra fare for an increased seat pitch.

[Edited 2013-04-28 07:38:57]

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: bennett123
Posted 2013-04-28 07:58:45 and read 8770 times.

Whilst it is not unreasonable to recline your seat, it is still good to look first.

I was on a flight a couple of years ago.

I sat down and leaned forward to put my bag under the seat.

The person in front put their seat into full recline and bashed me on the head.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: frmrcapcadet
Posted 2013-04-28 07:59:22 and read 8767 times.

Another solution is somewhere in the back of the cabin as they are fitting in galleries, heads, etc. find a logical place to have a couple wider seats. They might well be less desireable because of location, noise but just right for a person of size. I suspect any aviation cabin architect would be able to do this at no loss to the airline. One size, after all, does not fit everyone.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: goosebayguy
Posted 2013-04-28 08:10:25 and read 8630 times.

This is becoming a major issue. We pay to be conveyed in a safe manor and the airline is putting your health at known risk sitting you next to a large person who invades your space to such a degree. It is illegal to put your health at risk pure and simple.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: vfw614
Posted 2013-04-28 08:28:27 and read 8436 times.

Quoting frmrcapcadet (Reply 57):
Another solution is somewhere in the back of the cabin as they are fitting in galleries, heads, etc. find a logical place to have a couple wider seats. They might well be less desireable because of location, noise but just right for a person of size. I suspect any aviation cabin architect would be able to do this at no loss to the airline. One size, after all, does not fit everyone.

As I mentioned in the other "passengers of size"-thread, Airbus recently aired the idea of offering larger aisle seats on the A32Xs as a way of making use of the A32Xs wider cabin (compared to the 737). By reducing the seat width of the regular seats from 18in to the 17in 737-standard and narrowing down the aisle a bit, it would be possible to have two 20/21in seats and four 17in seats. Theoretically, also 5x 17in plus 1x 24in should work. Of ocurse the idea is to sell those wider seats as comfort seats for some extra buck.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: 2008matt
Posted 2013-04-28 09:03:33 and read 8000 times.

I vote that if fat people want to fly, they buy two seats. It should be an industry requirement in my opinion.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Revelation
Posted 2013-04-28 09:56:28 and read 7340 times.

I've had a similar thing happen, and it was one of my least enjoyable flights ever. No choice to move since it was a full flight. Madame was able to get the arm rest down, but her balloon butt easily took up 20% of my seat. Had no choice but sit there, cheek to cheek the entire flight. Unfortunately such contact resulted in a lot of perspiration and so I was very grossed out by it all.

I also was a part of an incident when the pax in front of me abruptly reclined fully, smashing me in the knees. I tried to talk to him about it but he refused, so I just jammed my knees into his back as hard as I could, repeatedly. This probably would have gone on all flight, and probably would have resulted in an altercation afterwards, if the stranger in the seat next to me didn't offer to swap seats with me. It was very kind of her to notice and I thanked her for her kindness. I can't really explain my poor behavior other than it was a stressful day in a stressful time and the pax in front of me just set me off, but I can say I was willing to meet that jerk outside the plane so it could have ended up poorly for him or me or both of us.

Bottom line is quite often the pax can/do sort out these things themselves and it's not wise for a FA to try to get in the middle of it if the problem is already being sorted. Still not sure why this FA didn't just let it go.

Quoting brahmin (Reply 1):
Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

It makes me wonder, then, why the FA was so unyielding. Was it indeed because the door hadn't been closed yet? Or was the FA trying to make the airline deal with the seating issue more broadly (so to speak)?

Quoting michman (Reply 7):
We also don't know if the FA was made aware of the reason the pax decided to move.

We know the OP tried to explain it in discrete terms, but it seems the FA wasn't in the mood to listen.

Quoting brilondon (Reply 10):

Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you? The A330 is not the nicest aircraft to fly but I would suggest that it is too late already and that you should have said something when you got off the aircraft and talked to the station chief or manager of the airline.



Good advise, in hindsight.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: StuckInCA
Posted 2013-04-28 10:21:14 and read 6992 times.

The recline issue is fun too. I've had, on a Lufthansa flight, someone recline so forcefully into my knees (after feeling resistance) that the seat-back in front of me broke and a chunk of plastic (pretty much the whole seat-back) fell into the aisle. The FA's were horrified.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: HELFAN
Posted 2013-04-28 10:31:09 and read 6821 times.

Quoting bennett123 (Reply 56):
The person in front put their seat into full recline and bashed me on the head.

I certainly agree that one has to pay attention when reclining. We however didn't act in a hastily manner and on purpose waited that the dinner gear were collected away.

Quoting Revelation (Reply 61):
I also was a part of an incident when the pax in front of me abruptly reclined fully, smashing me in the knees. I tried to talk to him about it but he refused, so I just jammed my knees into his back as hard as I could, repeatedly. This probably would have gone on all flight, and probably would have resulted in an altercation afterwards, if the stranger in the seat next to me didn't offer to swap seats with me. It was very kind of her to notice and I thanked her for her kindness. I can't really explain my poor behavior other than it was a stressful day in a stressful time and the pax in front of me just set me off, but I can say I was willing to meet that jerk outside the plane so it could have ended up poorly for him or me or both of us.

Thank you for sharing your experience. Maybe the couple behind us had also had a rough day. We'll never know. Still, everybody should be able to interact in a civilized manner and not just start kicking everybody

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: UA772IAD
Posted 2013-04-28 10:51:22 and read 6551 times.

Quoting N62NA (Reply 24):
Wow. I guess WN is willing to forego the revenue of the additional seat, since they could have sold that seat to a "not-so-large" passenger.

Good PR is far more valuable. You can bet that said customer will book on WN again, if it meets their price/schedule needs; and perhaps tell their friends as well....

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: kiwirob
Posted 2013-04-28 11:12:16 and read 6236 times.

Quoting gizmonc (Reply 54):
Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the additional seat(s) is available.

If you need three seats then there is no way that a person of that size should be allowed onto an aeroplane.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Braybuddy
Posted 2013-04-28 11:41:23 and read 5895 times.

Had an interesting experience on BMI two years ago. We were flying home from Beirut, and there were already passengers seated on the flight as it had originated in Addis Ababa. My window seat was occupied by an elderly Ethiopian man who spoke no English. I pointed out that he was sitting in my seat, but all he did was point to his outstretched leg. It wasn't bandaged or anything, but I could understand that he was refusing to move on account of his seemingly injured leg. I don't know why it required him to sit in a window seat as opposed to any other, but there you go. I collared the nearest FA and pointed out the problem. She asked him to move, but again he kept pointing to his outstretched leg. She looked around the cabin, which seemed to be full, then looked into business class and, pointing to an empty seat, asked me if I'd like to sit in there. I didn't have to be asked twice!

So, given that this passenger was inconvenienced, and it was not his fault, the least the FA could have done was given him another seat, but, like the BMI FA, it would have been a nice gesture for her to upgrade him.

And he would be raving about the service on Delta . . .

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: MrBuzzcut
Posted 2013-04-28 11:42:18 and read 5857 times.

I've never encountered trouble with changing seats before departure on a flight that isn't full. All I've ever needed to do was ask the FA if it is OK, and they're always happy to oblige. Last time I flew ELP-DFW on AA, there was a completely empty exit row right behind me (I guess nobody wanted to pay the extra charge), I asked the FA, all she said was "as long as you feel you can operate the door in case of an emergency, and you look like you can!".

Maybe I've just been lucky.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: FATFlyer
Posted 2013-04-28 12:00:33 and read 5606 times.

Since this happened in to StuckInCA on a DL flight and I do not see their policy mentioned in the thread, I'll just add it from the website.

Quote:
Customers Requiring Extra Seat Space
Delta does not require passengers who need a seatbelt extender or are unable to lower the armrest to purchase additional seats. However, for the safety and comfort of our other passengers, you may be asked to move to another location that provides additional space. In the event of a full flight you will be asked to take a later flight with available seating. To avoid this situation, we recommend that you purchase an additional seat. For assistance please call Delta Reservations at 1-800-221-1212 and they will be glad to assist.
http://www.delta.com/content/www/en_...uire-extra-seat-space.html

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: rcair1
Posted 2013-04-28 12:23:59 and read 5370 times.

While we are swapping stories about bad seats/bad passengers/bad service...

My wife had a recent, similar experience. Traveling ATL-DEN on UA (Express) - Economy plus (paid for). She was traveling back from a dog show with a show dog in a in-cabin kennel (the kind that fits under the seat in front of you). For the privilege of using your carryon space for your dog - you get to pay $125 more ($250 RT) Add in that she checked a bag -a pretty decent fare (for the airline). Base ticket, + upgrade + dog fee (which is pure profit) + baggage fee.

When she boarded - there was a "gentleman" sitting in her seat. She pointed that out to him and he said "Well - I need an aisle seat and I'm not moving." She said - but the kennel will not fit in the window seat which is why I'm assigned here (this was a RJ - so only 2 per side). His response - "I need an aisle seat and I'm not moving."

A neighboring passenger noticed her distress (she was unfortunately also quite ill from what turned out to be an infection from a scratch in her hand that was spreading up her arm) and summoned the FA. The FA told the man he was in the wrong seat to which he replied "I need an aisle seat and I'm not moving.". Complete intransigence. The only aisle seat open was a bulkhead - which obviously would not work because of the dog.

The FA was befuddled - just stood there.

Thankfully another kind passenger said - here I can see you are not feeling well - you take my aisle seat and I'll move to that bulkhead - and he did so.

BTW - we went from the airport to the urgent care where she was put on very strong antibiotics and told you must see your doctor tomorrow and if the infection in your arm is not better - you will be hospitalized.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: twiga
Posted 2013-04-28 15:20:00 and read 4403 times.

This is clearly an airline problem not a passenger one. It seems some of the airlines do have guidelines but are unable or unwilling to properly administer and prefer to default to an unlucky passenger or F/A, once boarded when its too late if the a/c is full. You should get what you pay for, a seat thats X wide and Y to Z pitch - that is your space. Its no different than anything else you pay for or buy - why is this a special circumstance? What would be wrong with an example seat at the check in - it could be behind curtains and the check in clerk do the check. Or is this now taboo and considered "profiling". It seems the rights of the majority are trumped by the rights of the few. I just couldn't imagine going on a 10 hr flight under such circumstances. To best mitigate discomfort from overflow, I think I would try and sit ontop of a roll of fat rather than being squeezed under it. I don't know what other strategies are available other than extreme patience.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: sccutler
Posted 2013-04-28 21:51:09 and read 3983 times.

I have experienced this situation once only, on Delta. I had a middle seat (last-minute booking), and as I approached, I was most concerned - window and aisle were a man and woman, respectively, and both were of extreme size - pretty much touching in the middle without trying (and engaged in animated conversation, too - maybe about food?).

Flight attendant readily accommodated me with another seat, an aisle seat a few rows forward.

I would not have flown in that seat, and would certainly have expected compensation from the carrier, but the matter was well-handled at the start.

Disappointed to hear the OP's experience, and expect better from Delta. I hope that, when he calmly expresses his concerns to the carrier, they will make some gesture of compensation.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: passedv1
Posted 2013-04-29 01:01:43 and read 3714 times.

Quoting diverdave (Reply 23):
Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom...-service/extra-seat/index-pol.html

David

I think I will be buying two seats on SWA from now on. I will be the hero of my row! I'm getting a little chunky with age, are they going to tell me i'm not eligible?

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: Raddek
Posted 2013-04-29 17:40:17 and read 3048 times.

WN has dropped the "Customer Of Size" charge now. They now don't have to buy a second seat anymore. Their flub just gets to take away a revenue seat from the flight now. I don't think it should have been dropped....

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: tugger
Posted 2013-04-29 17:57:17 and read 2995 times.

Quoting silentbob (Reply 37):
Knowing is only half the battle, to paraphrase a cartoon from my youth.

My phrase is: Knowing is only half the bottle, not knowing is the whole bloody thing.

Quoting Braybuddy (Reply 66):
So, given that this passenger was inconvenienced, and it was not his fault, the least the FA could have done was given him another seat, but, like the BMI FA, it would have been a nice gesture for her to upgrade him.

And he would be raving about the service on Delta . . .

Perhaps airlines are afraid people will start buying bargain tickets for themselves and their fattest friend just so they can get upgraded on the cheap....   

Quoting Raddek (Reply 73):
WN has dropped the "Customer Of Size" charge now. They now don't have to buy a second seat anymore. Their flub just gets to take away a revenue seat from the flight now. I don't think it should have been dropped....

People are misunderstanding the policy:

If you want to be guaranteed a seat on the flight you have selected, yes, you still must purchase a second seat. You don't have to buy one, but if the flight is full you may be put on a later flight so as not to inconvenience others. And if you do buy one and there are unsold seats still available at the time of departure the ticket will be refunded.

Tugg

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: OB1504
Posted 2013-04-29 17:58:24 and read 2989 times.

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

It's not his responsibility; it's the responsibility of the person-of-size to ensure that they are capable of fitting into their allotted space. I work airline customer service and I hear groundless complaints every day, but this isn't one of them.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: usctrojan18
Posted 2013-04-29 18:20:14 and read 2935 times.

Just a quick question. I'm a fairly large fellow, 6'2 around 240. I was wondering would anyone recommend I fly on United EconomyPlus or stick in Economy? EconomyPlus is like $60 extra bucks, but I'm debating whether that discomfort (on a red eye from LAX to EWR) for 5 hours is worth for me and maybe the person next to me. Should I pay the extra 60 for more legroom and space, or just stick it out, also I would like some sleep on the flight, because I have a regional connection to make 2 hours later.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: rcair1
Posted 2013-04-29 18:24:54 and read 2919 times.

Quoting usctrojan18 (Reply 76):
Just a quick question. I'm a fairly large fellow, 6'2 around 240. I was wondering would anyone recommend I fly on United EconomyPlus or stick in Economy? EconomyPlus is like $60 extra bucks, but I'm debating whether that discomfort (on a red eye from LAX to EWR) for 5 hours is worth for me and maybe the person next to me. Should I pay the extra 60 for more legroom and space, or just stick it out, also I would like some sleep on the flight, because I have a regional connection to make 2 hours later.

5 hrs? I'd pay the $60 in a heartbeat. I'm 6'1 ~210. Width is no issue (and you get no more width in E+). But I cannot straighten my legs in normal economy and in 2 hrs, I hurt.

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: usctrojan18
Posted 2013-04-29 19:15:46 and read 2775 times.

Quoting rcair1 (Reply 77):
5 hrs? I'd pay the $60 in a heartbeat. I'm 6'1 ~210. Width is no issue (and you get no more width in E+). But I cannot straighten my legs in normal economy and in 2 hrs, I hurt.

Thanks, I will book it asap

Topic: RE: Obese Seat Neighbor - How Is This Reasonable?
Username: StuckInCA
Posted 2013-04-29 19:46:07 and read 2702 times.

Quoting usctrojan18 (Reply 76):

Just a quick question. I'm a fairly large fellow, 6'2 around 240. I was wondering would anyone recommend I fly on United EconomyPlus or stick in Economy? EconomyPlus is like $60 extra bucks, but I'm debating whether that discomfort (on a red eye from LAX to EWR) for 5 hours is worth for me and maybe the person next to me. Should I pay the extra 60 for more legroom and space, or just stick it out, also I would like some sleep on the flight, because I have a regional connection to make 2 hours later.

I agree with rcair. I often go for "economy comfort" on DL and (I'm assuming it's similar on United) find it to be worthwhile (despite the financial pain). On flights 9+ hours (SEA to AMS for example) it sucks to pay an extra $80 or $90, but the extra 3" of legroom makes a huge difference for me. Absolutely huge. As long as the cost isn't prohibitive (it almost is as my company won't pay for that add on), I'll pay for it. Free cocktails helps a little though I try not to drink much on long flights. I figure if I get a double cocktail to start the flight, I've offset the cost!

[Edited 2013-04-29 19:57:11]


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