Print from Airliners.net discussion forum
http://www.airliners.net/aviation-forums/general_aviation/read.main/5797064/

Topic: WN Grounded All Flights, Computer Problem
Username: rampart
Posted 2013-06-21 22:43:46 and read 9200 times.

System wide, all planes grounded, some returning to gate. Just heard on radio. Looking for an internet source.

-Rampart

Topic: RE: WN Grounded All Flights, Computer Problem
Username: rampart
Posted 2013-06-21 22:46:47 and read 9172 times.

Here's a link, reporting from KTLA in Los Angeles, 15 minutes ago.

http://ktla.com/2013/06/21/southwest...ver-computer-glitch/#axzz2WvAONPrr

-Rampart

Topic: RE: WN Grounded All Flights, Computer Problem
Username: miaami
Posted 2013-06-21 22:46:50 and read 9172 times.

http://abcnews.go.com/US/wireStory/s...ights-due-computer-glitch-19462244

first AA a few weeks ago and now WN.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: rampart
Posted 2013-06-21 22:54:20 and read 9103 times.

Quote:
Agnew said the system failure was having more impact on the West Coast, since there aren't any East Coast flights originating that late.

A flight that was due to leave Phoenix at 7:50 p.m. PT en route to Burbank, Calif., pushed away from the gate, then sat for an hour before passengers were allowed to deplane, said NBC News producer John Boxley, who was on the plane.
http://www.nbcnews.com/travel/comput...unds-southwest-airlines-6C10418082

Topic: RE: WN Grounded All Flights, Computer Problem
Username: WhiteWasp
Posted 2013-06-21 23:08:10 and read 8975 times.

This seems to plague SWA, this has happened multiple times throughout the years.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: awacsooner
Posted 2013-06-21 23:44:17 and read 8741 times.

Quoting WhiteWasp (Reply 4):

Nowhere NEAR as bad as UA/US/AA...

...of course, if WN would start charging for bags, then they'd have more $$ to fix problems like this  

Topic: RE: WN Grounded All Flights, Computer Problem
Username: usflyguy
Posted 2013-06-22 00:13:00 and read 8646 times.

Quoting WhiteWasp (Reply 4):
This seems to plague SWA, this has happened multiple times throughout the years.

The sky is falling!      

Look up the definition of plague and then try again.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: F9animal
Posted 2013-06-22 00:22:15 and read 8593 times.

This is not a common problem at WN. In fact, I was quite shocked to hear it was WN. When I saw a headline that an airline was grounded to a computer problem, my first thought was AA or US. I can't remember the last time this happened at WN. Hope they get up and running soon!

Topic: RE: WN Grounded All Flights, Computer Problem
Username: Silver1SWA
Posted 2013-06-22 00:53:29 and read 8494 times.

Quoting WhiteWasp (Reply 4):

Is it, now? I'm curious. When has this happened on a similar scale?
I'm struggling to think of an example in my 9 years there.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: reddevl442
Posted 2013-06-22 02:55:43 and read 8260 times.

Didn't something like this happen to AS not too long ago?

Topic: RE: WN Grounded All Flights, Computer Problem
Username: EMBQA
Posted 2013-06-22 03:34:16 and read 8166 times.

Well I guess it was just a hiccup because they are fully back on schedule.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: christao17
Posted 2013-06-22 04:18:59 and read 8016 times.

According to a friend flying out of SNA, it was handled poorly. Agents at the airport directed customers to use the website but of course for customers whose flights were past departure time, the website thought they were already flying and wouldn't allow them to modify their itinerary.

Sure, these things happen, but for an airline that prides itself (rightfully so) on a good record of customer service, it is quite the splash of ice water in passengers' faces!

Topic: RE: WN Grounded All Flights, Computer Problem
Username: nutsaboutplanes
Posted 2013-06-22 09:16:21 and read 7353 times.

Quoting F9animal (Reply 7):
my first thought was AA or US

Why? AA had one outage a couple of months ago and US had on a few years ago. I wouldn't have drawn a conclusion tht it would be any particular airline........it doesn't happen that often to anyone.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: MSJYOP28Apilot
Posted 2013-06-22 09:40:36 and read 7046 times.

One of the articles mentions a dispatch system and another reservations, check-in, and weight and balance.

If dispatch loses the ability to flight follow the airline by regulation needs to groundstop itself and flights in the air operate under emergency authority.

If dispatch cant send new releases and file flight plans, flights legally cant depart without a dispatch release so flights still on the ground will need to be held.

If the reservation system is down, it depends on the airline and how they want to handle the situation. Many will stop operations if it is an extended outage for the reservation and check in system but will keep operations going if its just a minor slow down.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: einsteinboricua
Posted 2013-06-22 09:59:29 and read 6803 times.

Quoting awacsooner (Reply 5):
of course, if WN would start charging for bags, then they'd have more $$ to fix problems like this

I think it may have been sarcastic, especially considering the wink at the end, but even the big airlines have their problems and they charge baggage and in flight services.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: awacsooner
Posted 2013-06-22 10:38:37 and read 6368 times.

Yes it was sarcastic...

Topic: RE: WN Grounded All Flights, Computer Problem
Username: rwy04lga
Posted 2013-06-22 11:43:21 and read 5721 times.

Quoting einsteinboricua (Reply 14):
but even the big airlines have their problems and they charge baggage and in flight services.

Isn't WN 'one of the big airlines'? Doesn't WN call themselves the biggest something or other?  

Topic: RE: WN Grounded All Flights, Computer Problem
Username: airliner371
Posted 2013-06-22 12:59:34 and read 4960 times.

Quoting christao17 (Reply 11):
According to a friend flying out of SNA, it was handled poorly.

And I heard the opposite about other airports. It varies.

Quoting rwy04lga (Reply 16):
Doesn't WN call themselves the biggest something or other?

Yes, America's Largest Domestic Airline.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: WesternDC6B
Posted 2013-06-22 13:02:12 and read 4943 times.

Quoting usflyguy (Reply 6):
...of course, if WN would start charging for bags, then they'd have more $$ to fix problems like this

Just like US UA and AA have?   

Topic: RE: WN Grounded All Flights, Computer Problem
Username: zippyjet
Posted 2013-06-22 16:28:32 and read 3422 times.

Quoting rampart (Reply 3):
A flight that was due to leave Phoenix at 7:50 p.m. PT en route to Burbank, Calif., pushed away from the gate, then sat for an hour before passengers were allowed to deplane, said NBC News producer John Boxley, who was on the plane.

Uncle Sam says the limit on sitting on a plane going nowhere fast is up to three (3) hours. So my most humble apologies to Clark Kent of the Daily Planet or, was that NBC.

Topic: RE: WN Grounded All Flights, Computer Problem
Username: WNCrew
Posted 2013-06-22 19:49:49 and read 2372 times.

Oh the media is SO dramatic. "FLEET GROUNDED"... um..no. Most flights were already done for the day as it was late.

FACTS:

" an estimated 250 flights were grounded at least temporarily due to the glitch.."

"at least 57 flights had to be canceled even after service was fully restored hours later, a company spokeswoman said.
43 of the cancellations were flights scheduled for late Friday night departures in the western half of the country. The other 14 were Saturday morning flights scattered across the U.S. because crews were not able to get to airports in time to make the scheduled takeoffs."

"Southwest, based in Dallas, conducts on average 3,400 flights a day."

So, some 250-ish of the total 3,400 flights a day were affected.


The messages in this discussion express the views of the author of the message, not necessarily the views of Airliners.net or any entity associated with Airliners.net.

Copyright © Lundgren Aerospace. All rights reserved.
http://www.airliners.net/