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Topic: More US/AA Combined Leadership Announced
Username: apodino
Posted 2013-07-16 15:15:10 and read 6048 times.

http://aviationblog.dallasnews.com/2...ican-airlines-american-eagle.html/

AA has announced more of the combined management team post merger. The announcements today for many positions just below Senior VP levels. Seems like about a fifty fifty ratio of AA to US people. Some observations.

The Eagle Operation will be run by Kenji Hashimoto, who seems to be an unknown among people at both airlines. I think Dion Flannery leaving is a good thing, as he ended up not being liked by the front line employees at the USAirways express carriers.

Most of the positions dealing with product and Customer service are being filled by Pre Merger US people. I hope this does not mean a downgrading of the AA product to the US level, but I fear it might.

The OCC is going to be run by AA people, which all but confirms what people have suspected, that the PIT OCC will be closed and combined at the AA facility in DFW.

Topic: RE: More US/AA Combined Leadership Announced
Username: FURUREFA
Posted 2013-07-16 18:44:43 and read 5606 times.

Quoting apodino (Thread starter):
Most of the positions dealing with product and Customer service are being filled by Pre Merger US people. I hope this does not mean a downgrading of the AA product to the US level, but I fear it might.

I have a lot of respect for Hector Adler who is the new VP of In-Flight - he has worked in in-flight for Pan Am, United, Northwest and AA, having started out as a flight attendant for American. I have no opinion on Lauri Curtis, but I do know that she is not, and never has been, well liked.

Topic: RE: More US/AA Combined Leadership Announced
Username: wn676
Posted 2013-07-16 19:00:52 and read 5545 times.

Notice how PHX will be under the VP of "gateways and hub coordination." IMO it's pretty obvious, if it wasn't already, where the new AA is planning to take that station.

[Edited 2013-07-16 19:01:36]

Topic: RE: More US/AA Combined Leadership Announced
Username: RyanairGuru
Posted 2013-07-16 19:30:10 and read 5454 times.

Quoting apodino (Thread starter):
Most of the positions dealing with product and Customer service are being filled by Pre Merger US people

With all due respect, I'm not sure where you get that from. To me, the list (customer experience and otherwise) is very nicely balanced, with a dash of new blood in their as well:

Obviously SVP Inflight Service is Hector Adler, that was fully expected and he is a largely "non-partisan" choice

SVP Customer Experience = US and VP Customer Planning = AA

Interestingly, "Integration Consultant" is an OUTSIDE appointee, good move.

SVP Gateways and Hub Coordination = AA and SVP Stations = US

SVP Mexico, Caribbean, Latin America = AA and SVP Asia, Canada, Europe = US

President of Cargo = AA

SVP TechOps = US

VP OCC = AA

Topic: RE: More US/AA Combined Leadership Announced
Username: mesaflyguy
Posted 2013-07-16 19:53:04 and read 5369 times.

Quoting apodino (Thread starter):

Most of the positions dealing with product and Customer service are being filled by Pre Merger US people. I hope this does not mean a downgrading of the AA product to the US level, but I fear it might.

I guess it depends on the individuals you happen to deal with, but I have always found US Airways Customer Service the best of any airline I've dealt with, with the exception of JetBlue.

Topic: RE: More US/AA Combined Leadership Announced
Username: tonytifao
Posted 2013-07-16 20:10:25 and read 5313 times.

Customer Experience = US??????????????????????????????????

Topic: RE: More US/AA Combined Leadership Announced
Username: b757capt
Posted 2013-07-16 21:12:24 and read 5178 times.

Quoting wn676 (Reply 2):

This is exactly how it is structured at US now.

PHL and CLT have their own Vice Presidents

DCA and PHX each have their own Vice Presidents but they are also in charge of other departments.

According to the press release they will just shift responsibilities around. Small hubs like JFK, DCA, LAX, and PHX will share a VP.

Topic: RE: More US/AA Combined Leadership Announced
Username: WA707atMSP
Posted 2013-07-17 06:36:30 and read 4831 times.

Kerry Hester, Hector Adler, and Suzanne Boda worked at NWA at the same time Robert Isom did. I think Kerry may have reported to Robert at Northwest.

Topic: RE: More US/AA Combined Leadership Announced
Username: jetboytwa
Posted 2013-07-17 07:54:10 and read 4630 times.

Quoting apodino (Thread starter):
Most of the positions dealing with product and Customer service are being filled by Pre Merger US people. I hope this does not mean a downgrading of the AA product to the US level, but I fear it might.

They have not yet named the onboard product organization, as it falls under the Marketing team (at least on the AA side), which reports up to Scott Kirby, President.

Topic: RE: More US/AA Combined Leadership Announced
Username: etops1
Posted 2013-07-17 09:16:33 and read 4493 times.

Quoting jetboytwa (Reply 8):

The onboard product will be dealt by Hector Adler . It's how it's done at US . We are aware of how AA has done it but I really think it will be part of Hector's responsibility ..

Topic: RE: More US/AA Combined Leadership Announced
Username: JoePatroni707
Posted 2013-07-17 09:25:41 and read 4463 times.

Considering this is a hostile takeover, 99.9999% of all management top to bottom will be USAir post merger.

Topic: RE: More US/AA Combined Leadership Announced
Username: apodino
Posted 2013-07-17 10:10:13 and read 4334 times.

Quoting JoePatroni707 (Reply 10):
Considering this is a hostile takeover, 99.9999% of all management top to bottom will be USAir post merger.

Where do you get that from? US is keeping about half and half from both sides in all divisions. Add to that most of the employees from both companies are staying, and you are going to have a very even ratio. Your comment makes absolutely no sense at all.

As for people who have stated my error about the Customer Service issues, I do apologize. I was looking specifically at positions that dealt with what the on board product (I.E., Seating arrangements, IFE, BOB, etc) is and not the CS as a whole, and even doing that I was in error. I apologize for that. I am still curious though what AA stuff Doug actually keeps.

Topic: RE: More US/AA Combined Leadership Announced
Username: ouboy79
Posted 2013-07-17 10:13:50 and read 4325 times.

Quoting apodino (Reply 11):
Where do you get that from? US is keeping about half and half from both sides in all divisions. Add to that most of the employees from both companies are staying, and you are going to have a very even ratio. Your comment makes absolutely no sense at all.

Indeed. This seems to be almost like what happened during the US/HP merger. It was a roughly 50/50 split when looking at all executive/leadership roles. To me that is a better approach than simply sending away all the AA folks. You aren't going to be able to have a smooth integration otherwise.

Topic: RE: More US/AA Combined Leadership Announced
Username: nwcoflyer
Posted 2013-07-17 10:20:08 and read 4282 times.

Quoting b757capt (Reply 6):
Quoting JoePatroni707 (Reply 10):
Considering this is a hostile takeover, 99.9999% of all management top to bottom will be USAir post merger.

I cannot wait to work with you. Keep an open mind please... its the only thing that will make this merger work. If you want to see AA do well, you need to embrace this and move forward. Change isnt always easy.

Topic: RE: More US/AA Combined Leadership Announced
Username: aacun
Posted 2013-07-17 10:55:57 and read 4196 times.

[quote=JoePatroni707,reply=10][/quote

Youre actually looking forward to working with this guy?

Sorry, but Im not!

Topic: RE: More US/AA Combined Leadership Announced
Username: ckfred
Posted 2013-07-17 11:07:57 and read 4155 times.

Quoting apodino (Thread starter):
Most of the positions dealing with product and Customer service are being filled by Pre Merger US people. I hope this does not mean a downgrading of the AA product to the US level, but I fear it might.

When Doug Parker made his pitch to AA employees, he admitted that the in-flight experience on US wasn't as good at AA's in-flight experience. He attributed that to the fact that AA has a network that attracts more high-yielding passengers. He said that the combined carrier will not downgrade in-flight service, because that would just send the high-yield passengers to UA and DL.

That would be expecially true in the New York area, as well as in the Los Angeles area.

Now, we'll have to see if Doug just sweet-talked the unions into backing his plan, or if he really means to make AA a ture competitor to DL and UA.

Further, let's not forget that Parker got his start at AA, when Bob Crandall was keeping AA one step ahead of the legacy competitors.

Topic: RE: More US/AA Combined Leadership Announced
Username: yellowtail
Posted 2013-07-17 12:20:12 and read 3818 times.

Irrespective of whatever happens, whomever is in charge of latin ops needs to come from AA. The folks at the old HP who ended up running the US latin ops did not understand those markets at all and ended up gutting a good toehold US had in C. America.

And much to their later regret IMHO.

Topic: RE: More US/AA Combined Leadership Announced
Username: Byrdluvs747
Posted 2013-07-17 16:34:24 and read 2645 times.

Quoting RyanairGuru (Reply 3):
and SVP Asia, Canada, Europe = US

How the hell is anyone from US in charge of Asia when they have zero presence there.

Topic: RE: More US/AA Combined Leadership Announced
Username: MaverickM11
Posted 2013-07-17 16:41:52 and read 2631 times.

Quoting ouboy79 (Reply 12):
To me that is a better approach than simply sending away all the AA folks.

Everyone is going to be pissed off regardless, so it is best to pick the best people period, rather than trying to be "fair". At least in the former scenario you have some hope of the management being productive.

Quoting JoePatroni707 (Reply 10):
Considering this is a hostile takeover

For whom?? Labor was practically flat on their back begging for US to take them over.

[Edited 2013-07-17 16:43:32]

Topic: RE: More US/AA Combined Leadership Announced
Username: RyanairGuru
Posted 2013-07-17 17:23:42 and read 2563 times.

Quoting yellowtail (Reply 16):
Irrespective of whatever happens, whomever is in charge of latin ops needs to come from AA

They are

Quoting Byrdluvs747 (Reply 17):
How the hell is anyone from US in charge of Asia when they have zero presence there.

But they are also in charge of Canada and Europe, US has a larger network to both.

To be honest, this is a problem with the job itself. IMHO there should be a separate VP Asia-Pacific and VP Canada & Europe

Topic: RE: More US/AA Combined Leadership Announced
Username: etops1
Posted 2013-07-17 17:32:09 and read 2541 times.

Quoting RyanairGuru (Reply 19):

Susan Boda came from NW . She has extensive experience in the Asian market .. She's perfect or the job . Most of the current US management were former NW .

Topic: RE: More US/AA Combined Leadership Announced
Username: milemaster
Posted 2013-07-17 17:56:54 and read 2498 times.

Quoting JoePatroni707 (Reply 10):
Considering this is a hostile takeover, 99.9999% of all management top to bottom will be USAir post merger.

Know how I know you have no idea what the definition of a hostile takeover is?

Topic: RE: More US/AA Combined Leadership Announced
Username: RyanairGuru
Posted 2013-07-17 20:07:27 and read 2300 times.

Quoting etops1 (Reply 20):
Susan Boda came from NW . She has extensive experience in the Asian market

That's good to know, thanks. In which case she sounds like the perfect person for their job with NW+US experience.

Topic: RE: More US/AA Combined Leadership Announced
Username: nutsaboutplanes
Posted 2013-07-17 20:12:03 and read 2283 times.

These were very solid choices by Mr. Isom. What I can tell everyone on here is that the two companies have been working very closely at the Director and above level and what is repeated over and over again is how similar we really are. While each company has its pluses and minuses, at the end of the day, its an airline and general principles apply across the board regardless of the name on the side of the plane.

This company will be successful because the right people are going to be in the right places. Most of us are excited about the future and for those who are not, there is no place for you at the new American. Please take advantage of the first early out package that is offered because nobody wants to deal with your negative, smug, attitudes.

This is an opportunity for a fresh start...........we will not allow a few people with bad attitudes on either side ruin for the majority what is being welcomed as an amazing opportunity to be a part of something very special.

If you fall into this category, please LET the door hit you on the way out and leave us alone while we build an airline.   

Topic: RE: More US/AA Combined Leadership Announced
Username: b757capt
Posted 2013-07-17 20:31:13 and read 2245 times.

Quoting etops1 (Reply 20):

Bingo!!!! Not to mention she is just a great person!

Topic: RE: More US/AA Combined Leadership Announced
Username: b757capt
Posted 2013-07-17 20:32:53 and read 2350 times.

Quoting JoePatroni707 (Reply 10):

Ughh.. I can't tell you how much I hate this comment.

Topic: RE: More US/AA Combined Leadership Announced
Username: nutsaboutplanes
Posted 2013-07-17 21:08:50 and read 2268 times.

Quoting tonytifao (Reply 5):
Customer Experience = US??????????????????????????????????

I think you could use a few more questions marks. Why are you so shocked by this? Do you really think that the US Airways team is going to come in and strip IFE from aircraft, remove lie flat seats and amend future Boeing and Airbus orders to include stripped aircraft only?

The constant hysterical assertions that "AA is going to be brought down to the US standard" are baseless and without the benefit of fact based analysis. If US had the route structure of AA and AA the route structure of US over the last 15 years, the roles would be completely reversed. The combined airline will be able to do things from an operational, customer experience and financial standpoint that neither could do on their own. To look at this in the narrow way that so many on here do is absolutely ridiculous.

Topic: RE: More US/AA Combined Leadership Announced
Username: etops1
Posted 2013-07-18 05:27:28 and read 2137 times.

Quoting nutsaboutplanes (Reply 23):

The best summary I have read !  

Topic: RE: More US/AA Combined Leadership Announced
Username: commavia
Posted 2013-07-18 05:35:05 and read 2115 times.

Quoting nutsaboutplanes (Reply 26):
I think you could use a few more questions marks. Why are you so shocked by this? Do you really think that the US Airways team is going to come in and strip IFE from aircraft, remove lie flat seats and amend future Boeing and Airbus orders to include stripped aircraft only?

The constant hysterical assertions that "AA is going to be brought down to the US standard" are baseless and without the benefit of fact based analysis. If US had the route structure of AA and AA the route structure of US over the last 15 years, the roles would be completely reversed. The combined airline will be able to do things from an operational, customer experience and financial standpoint that neither could do on their own. To look at this in the narrow way that so many on here do is absolutely ridiculous.

I get it that you and many others say that so matter-of-factly as if its a foregone conclusion. I'm not convinced it is.

As I and many others have said many times - I sincerely hope you're right. I sincerely hope that the new leadership does not decide to devalue and cheapen the progressively-improving AA product and service offering (particularly in the areas where it is so much better, such as domestic premium cabins and IT) just in the name of cost reduction. I believe that would be a very unfortunate mistake. The fact that, by many accounts from employees and from personal experience, that was exactly what was done in 2007 with Parker's last merger - gives me pause.

I remain cautiously optimistic, and very hopeful, that he doesn't do that again this time. Because has been discussed at length, all the alleged revenue "synergy" upon which he sold this whole thing will evaporate into thin air if he destroys the premium product/service offering that AA's high-value customers in highly competitive business markets like NYC, CHI, LAX, etc. have come to expect. Parker seems like a smart enough guy - so I hope (and expect) he gets that. But I can tell you - there are lots and lots of high-value AA FFs who share some of the concerns expressed in this thread about what is coming for AA's product. And given the history, I don't think their concerns are totally unfounded.

Topic: RE: More US/AA Combined Leadership Announced
Username: usairways85
Posted 2013-07-18 06:19:02 and read 2051 times.

Quoting nutsaboutplanes (Reply 26):
I think you could use a few more questions marks. Why are you so shocked by this? Do you really think that the US Airways team is going to come in and strip IFE from aircraft, remove lie flat seats and amend future Boeing and Airbus orders to include stripped aircraft only?

The constant hysterical assertions that "AA is going to be brought down to the US standard" are baseless and without the benefit of fact based analysis. If US had the route structure of AA and AA the route structure of US over the last 15 years, the roles would be completely reversed. The combined airline will be able to do things from an operational, customer experience and financial standpoint that neither could do on their own. To look at this in the narrow way that so many on here do is absolutely ridiculous.

Customer Experience goes beyond IFE and Flat Bed seats. The simple fact that US is rapidly installing Wifi on narrowbodies and all 330s have Flat beds shows that. (Eventhough they are coming off several years of having virtually no domestic IFE, not even drop down monitors)

It is all the little things
-Minimum flight legnth to provide a meal in F and the quality of that meal
-providing a free alcoholic drink on International flts in Y
-boarding process, are your top tier elites boarding with a bunch of people who simply purchased early boarding for $20?
-Amenities offered at your clubs
-...and there are many more directly related to the new FF program

Topic: RE: More US/AA Combined Leadership Announced
Username: uberflieger
Posted 2013-07-18 06:40:30 and read 1999 times.

Quoting nutsaboutplanes (Reply 23):

Big Thumbs Up   

Topic: RE: More US/AA Combined Leadership Announced
Username: slider
Posted 2013-07-18 06:46:34 and read 1987 times.

Quoting WA707atMSP (Reply 7):
Kerry Hester, Hector Adler, and Suzanne Boda worked at NWA at the same time Robert Isom did. I think Kerry may have reported to Robert at Northwest.

Yes, that's right... I think Suzanne might have already gone to MEM by that time? Can't recall.

But lot of old NW DNA on this--that is a good thing, IMHO, from a purely operating standpoint. That was always a strength of NW.

And ditto on Suzanne...she's awesome.

Topic: RE: More US/AA Combined Leadership Announced
Username: JBirdAV8r
Posted 2013-07-18 06:48:20 and read 1980 times.

Quoting nutsaboutplanes (Reply 23):
This company will be successful because the right people are going to be in the right places.

I agree with this comment. I've been very impressed so far with the position announcements. I think they're doing a great job combining the best of the two airlines.

American Airlines Group is certainly turning out to be a force to be reckoned with. I'm excited about the future.

Topic: RE: More US/AA Combined Leadership Announced
Username: simairlinenet
Posted 2013-07-18 06:56:00 and read 1975 times.

Quoting Byrdluvs747 (Reply 17):
How the hell is anyone from US in charge of Asia when they have zero presence there.
Quoting etops1 (Reply 20):
Susan Boda came from NW . She has extensive experience in the Asian market .. She's perfect or the job . Most of the current US management were former NW .

I used to work with Suzanne Boda at Northwest--my recollection is she was assigned to NRT for a few years and is fluent in Japanese.

Topic: RE: More US/AA Combined Leadership Announced
Username: MaverickM11
Posted 2013-07-18 07:18:09 and read 1927 times.

Quoting nutsaboutplanes (Reply 26):
Why are you so shocked by this? Do you really think that the US Airways team is going to come in and strip IFE from aircraft, remove lie flat seats and amend future Boeing and Airbus orders to include stripped aircraft only?

Kleerly you aren't familiar with the excellent AA customer service they have been famous for years. It takes excellent leaership to hang out at the bottom of the customer service surveys with UA for decades 

Topic: RE: More US/AA Combined Leadership Announced
Username: mesaflyguy
Posted 2013-07-18 11:06:25 and read 1706 times.

Quoting JoePatroni707 (Reply 10):

Considering this is a hostile takeover, 99.9999% of all management top to bottom will be USAir post merger.

Please elaborate on how this is a hostile takeover. From what I have seen this is one of the most evenly balanced mergers I've seen. And even if it was a hostile takeover, sometimes a good takeover is necessary to get an airline back on top.

And by the way, as much as you seem to be against US Airways and their very existence, they weren't the ones going bankrupt, were they?           

Topic: RE: More US/AA Combined Leadership Announced
Username: enilria
Posted 2013-07-18 12:38:39 and read 1546 times.

Quoting b757capt (Reply 6):
DCA and PHX each have their own Vice Presidents but they are also in charge of other departments.

According to the press release they will just shift responsibilities around. Small hubs like JFK, DCA, LAX, and PHX will share a VP.

Kind of telling about the importance of PHX IMHO

Topic: RE: More US/AA Combined Leadership Announced
Username: nwcoflyer
Posted 2013-07-18 12:47:25 and read 1514 times.

Quoting enilria (Reply 36):
Kind of telling about the importance of PHX IMHO

Just an FYI- PHX does not have a vice presedent dedicated just to PHX even now. CLT and PHL are the only two hubs with VP's in the US network. I dont think its telling of PHX at all. There are not the kind of operational challenges at PHX that you experience with CLT and PHL. PHX is a very efficient, well run hub, whose director does a fantastic job.


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