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Topic: British Airways ID Shake Up Heathrow T5 From Today
Username: OA260
Posted 2013-09-11 08:29:16 and read 14634 times.

BA are bringing in new measures for ID checks at LHR T5 on a phased basis.

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Passport & visa check for shorthaul flights

If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.

If you have checked in online, we now need to verify your passport / travel document before you go through security.

Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass" or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.

Source BA.COM

I can see this causing some confusion for a while.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: ClassicLover
Posted 2013-09-11 10:53:26 and read 13921 times.

Quoting OA260 (Thread starter):
Passport & visa check for shorthaul flights

Just why? I don't see how this is going to improve things at all.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: Hywel
Posted 2013-09-11 11:57:41 and read 13613 times.

Quoting ClassicLover (Reply 1):
Just why? I don't see how this is going to improve things at all.

Previously checked at the gate when boarding. By being checked before security now, it will save time boarding.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: ClassicLover
Posted 2013-09-11 12:02:57 and read 13563 times.

Quoting Hywel (Reply 2):
Previously checked at the gate when boarding. By being checked before security now, it will save time boarding.

Oh - now it makes sense  

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: hotplane
Posted 2013-09-11 12:26:19 and read 13380 times.

It's just moving the delay further up the line, surely? Can't see how this changes anything.

[Edited 2013-09-11 12:26:52]

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: TimRees
Posted 2013-09-11 12:30:04 and read 13338 times.

Quoting Hywel (Reply 2):
Previously checked at the gate when boarding. By being checked before security now, it will save time boarding.

I somehow doubt they will remove that step at the gate - surely this is essential to ensure passengers don't board the wrong aircraft and also confirm all are on board who have checked in to reconcile hold luggage etc.

I travel most of the time with hand luggage only - this sounds a real pain - I also use my iphone boarding pass rather than paper - I suppose that facility will be used still when verifying?

Yet another step to slow things down rather than the opposite in my humble opinion - unless someone in the know can explain the process in greater detail.....

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: musapapaya
Posted 2013-09-11 12:38:33 and read 13246 times.

Quoting OA260 (Thread starter):
If you have checked in online, we now need to verify your passport / travel document before you go through security.

So, why check in online anymore?

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: fcogafa
Posted 2013-09-11 13:18:15 and read 12741 times.

Won't it mean big queues at the machines?

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: Viscount724
Posted 2013-09-11 13:28:02 and read 12593 times.

Quoting OA260 (Thread starter):
If you have checked in online, we now need to verify your passport / travel document before you go through security.

Another reason to avoid anything to do with LHR. On my last dozen trips in Europe, all withiin the Schengen area and on KL/LH/OS/LX, I haven't even had to remove my passport from my pocket anywhere, either at the security check or when boarding. I could have made all those trips without any ID whatsoever.

It used to be common to be asked to show your passport along with your boarding pass at time of boarding but I haven't seen this done for ages. All they want now is your boarding pass. Also speeds up boarding.

[Edited 2013-09-11 13:29:25]

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: caaardiff
Posted 2013-09-11 13:29:41 and read 12559 times.

It's probably more aimed at Visa checks which can take a bit of time and slow the process down at the gates. I'm not surely how many agents BA provide at each gate, but a lot of the time Airlines only expect 1 agent.
If all Visa checks are done before the gate then the only checks are making sure the right people get on the right flight.
It would concern me if they were taking I.D checks away from the gates completely as anyone can swap or pick up a lost boarding card and board without getting noticed.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: HBGDS
Posted 2013-09-11 13:34:11 and read 12485 times.

If you transit through T5, that's been done for a long time. You still have to show your passport at boarding, though. It actually goes fairly fast anyway, because they have the staff available.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: phunc
Posted 2013-09-11 23:00:45 and read 9006 times.

I never travel with my passport domestically. What if I don't have my passport? I do carry my drivers license, however.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: skipness1E
Posted 2013-09-12 00:27:22 and read 8418 times.

Photo ID is still not required domestically, bank card or BA Exec Club remains acceptable for revenue protection checks if needed.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: APYu
Posted 2013-09-12 01:23:34 and read 7984 times.

Bang goes the point of the mobile boarding pass then. It must be costing BA an arm and a leg to open the additional desks to cope - or more likely to force you to use the machines.

Queues Queues Queues!

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: GCT64
Posted 2013-09-12 02:05:28 and read 7693 times.

Sounds to me like a cost reduction exercise:

Less staff / manning at the gates,
More automated kiosks landside before security,
Overall a manning reduction and cost saving.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: TimRees
Posted 2013-09-12 03:56:44 and read 6933 times.

Anyone in the know able to describe exactly what the process will be now from arriving in T5. Also will mobile phone boarding passes suffice?

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: gingersnap
Posted 2013-09-12 04:06:51 and read 6846 times.

I don't see how they can possibly get rid of the gate checking of boarding passes. In this instance, I guess it will be up to the crew to do the only "gate" checking of boarding passes. The crew are of course by no means incompetent, but if they're put under time constraints and are rushing to board...I fear a few pax will end up on the wrong flights more so than they currently do.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: skywaymanaz
Posted 2013-09-12 05:53:49 and read 5937 times.

Quoting skipness1E (Reply 12):
Photo ID is still not required domestically

I wish we could back to those days in the US *sigh*

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: tonystan
Posted 2013-09-12 06:56:56 and read 5413 times.

Is this something to do with he new passport legislation for a number of European countries?

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: OA260
Posted 2013-09-13 03:22:08 and read 4151 times.

They have shelved it for the time being due to public reaction !

''Passport & visa check for shorthaul flights

The decision has been made to postpone the current roll out of the new Passport and Visa Check on shorthaul flights and we will re-evaluate the plan moving forward.''

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: hotplane
Posted 2013-09-13 03:36:59 and read 4113 times.

Thank f**k for that. If they've got any sense they won't bother reintroducing it.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: PanHAM
Posted 2013-09-13 04:24:47 and read 4014 times.

well, the nUK is not part of Schengen. Within Schengen there can be exceptional ID checks, however the rule is that no ID is needed when travelling Schengen.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: tonystan
Posted 2013-09-13 06:40:13 and read 3840 times.

Well Iv just heard it was part of some attempt to cut staff at the gates even though they had no plans to increase checkin staff!

Typical "new" BA!

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: GCT64
Posted 2013-09-13 07:46:51 and read 3734 times.

Quoting tonystan (Reply 22):
Well Iv just heard it was part of some attempt to cut staff at the gates even though they had no plans to increase checkin staff!

Looks like I was correct then:

Quoting GCT64 (Reply 14):
Sounds to me like a cost reduction exercise:
Less staff / manning at the gates,
More automated kiosks landside before security,
Overall a manning reduction and cost saving.

Utterly predictable that it was cost reduction exercise rather than part of BA's "ongoing commitment to making the customer journey easier". It was never going to be the latter!  

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: speedbird2155
Posted 2013-09-13 09:33:52 and read 3578 times.

Quoting tonystan (Reply 22):
Well Iv just heard it was part of some attempt to cut staff at the gates even though they had no plans to increase checkin staff!

Typical "new" BA!

This is only rumour. Gate and check-in staff are the same and there are no plans to reduce staff levels. It is no secret that BA has been looking at the introduction of technology, including self bag drop and self boarding gates. Indeed, the self bag drop has already been part of a trial. Obviously if self boarding gates are introduced, there will be a reduction in the staff requirement at the gate. This is no different to what other airlines, including LH, have already introduced. Logically, if self boarding gates are introduced, the airline needs a method of verifying that the customer has the correct documents and visa (if required), to travel. This is already done for longhaul flights which undergo a document check.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: OA260
Posted 2013-09-13 09:54:21 and read 3630 times.

Quoting speedbird2155 (Reply 24):
This is only rumour.

Indeed and its got more to do with the uproar a certain big account had to say about it due to an influx of complaints from its majority Gold membership base.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: RussianJet
Posted 2013-09-13 10:53:18 and read 3523 times.

Quoting Hywel (Reply 2):
Previously checked at the gate when boarding. By being checked before security now, it will save time boarding.

Only doing a gate check for passports and visas, when time is short and everyone is trying to clamber on the plane, presents a serious risk to the airline in terms of immigration-related fines for false documents or lack of required visa, for example. It is much more sensible to do it beforehand in a more relaxed environment, and ideally in combination with a final gate check. One might just shrug one's shoulders and retort that it's 'only' intra-Europe and that there's no big problem, but actually such problems are rife and potentially very expensive.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: LH121GLA
Posted 2013-09-14 01:16:37 and read 3122 times.

This change has now been postponed.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: by738
Posted 2013-09-14 03:05:19 and read 3028 times.

Quoting LH121GLA (Reply 27):

As mentioned yesterday.

Quoting OA260 (Reply 19):

It will be back, but they'll just phase it in on a few routes at a time.

Topic: RE: British Airways ID Shake Up Heathrow T5 From Today
Username: TimRees
Posted 2013-09-18 10:46:12 and read 2058 times.

Why are visa checks needed for EU passport holders travelling to the EU?

Surely we have technology to limit the inconvenience to EU passport holders? When you book the tickets your passport details have to be entered so they know most passenger details well in advance. I suppose they have to check the travel documents are accurate but isn't there a better way to do this to cause less inconvenience.

It's good news to hear the scheme has been shelved at present - perhaps they can think of a more logical way of doing this. I must say, UK Border controllers are such a miserable lot - makes you feel like an alien entering your own country!


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