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Topic: Check-In
Username: Bhxforever
Posted 2002-08-29 16:10:07 and read 1193 times.

At the moment i am doing a project to do with check in halls for my GCSE coursework. I will have to design a brand new check in hall, and i wondered if any one had any suggestions.

What u dislike about current check in halls/areas?

What you think could be improved generally in check in halls/areas?

Any problems you have had using these areas in the past?


Topic: RE: Check-In
Username: Lowfareair
Posted 2002-08-29 16:17:21 and read 1187 times.

Stripper poles.

Seriously though, I think that nothing really needs to be added to a checkin area, although I would enjoy a 'take a number' kind of approach where they have bunches and bunches of seats.

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-08-29 18:04:40 and read 1152 times.

Err...this is a school project

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-08-30 22:13:42 and read 1096 times.

i really would be greatful of some help!

Topic: RE: Check-In
Username: Lowfareair
Posted 2002-08-30 22:19:55 and read 1091 times.

Like I said, put in a bunch of seats and a take a number kind of thing. Similar to Delis and such. Great when the line is more than 15 minutes long.

One thing I really dislike is how packed it can get in checkin hall unloading areas. Maybe offer some more area to unload?

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-08-31 19:43:57 and read 1053 times.

Thats an idea i never thought of lowfareair.

Topic: RE: Check-In
Username: Rick767
Posted 2002-08-31 21:19:03 and read 1034 times.

Effectively from a passegner point of view I like check-in areas to be light and airy with a high ceiling. Manchester T2 is pretty good in my opinion. Like the new check-in hall @ LPL too.

I also prefer a queue system which allows all desks to be open for all flights by that airline, with a zig-zag queueing arrangement. When you get to the front you just go to the first available desk, like in the Post Office.

I find this works quicker, and it avoids the inevitable frustration of other queues moving faster than yours, I always pick the wrong one. I'm such a useless passenger!! I have noticed on more recent trips this system is increasingly used by airlines these days.

So in summary, I think many check-in areas could be improved by making them more airy and spacious. Manchester T1 and LHR T3 are two which spring to mind as pretty poor in this regard.

Topic: RE: Check-In
Username: Vincent32
Posted 2002-08-31 22:18:04 and read 1009 times.

There needs to be more floor space in check-in areas. Ex: In ALB the line to check-in at the US counter goes from the main check-in counter all the way back to the baggage claim. If there ws more room there would be much less congestion and happier customers; happier customers because it is depressing to see one single line that goes on forever. The zig-zag quee makes much more sense.  Smile/happy/getting dizzy

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-08-31 23:21:30 and read 989 times.

Thanx very much for the replies guys

Topic: RE: Check-In
Username: Jayhup
Posted 2002-09-01 01:33:50 and read 961 times.

Personally I think the check-in area at the new Int'l terminal in SFO is great. Plenty of room and good electronic signage. LHR T4 would be something to avoid because the area gets way too congested.

Topic: RE: Check-In
Username: Rick767
Posted 2002-09-01 01:34:47 and read 962 times.

"LHR T4 would be something to avoid because the area gets way too congested."

Have you ever tried LHR T3?! Big grin

Topic: RE: Check-In
Username: 777236ER
Posted 2002-09-01 01:39:22 and read 948 times.

Manchest T2 is lovely. Very big. High ceilings. Lots of glass. No shops in the check-in area. Avoid Heathrow designs like the plague:P For a new terminal, T4's check-in area wasn't well designed. It's way too narrow and queues form REALLY easily. T3 just plain sucks. T2 and T1 arent as bad, but stick to T2 at Manchester. For a smaller airport, Liverpool's new terminal is nice. Again, nice and airy. What struck me about liverpool was how calm it makes you feel. it's VERY spacious, not at all noisy, and has nice soothing colours:P

Biggest problem by far is congestion. When T4 or T3 at Heathrow are busy its a nightmare. T4 is just nasty anyway, because of the stupidly placed row of shops on the opposite wall of the check in desks.

Base it on Manchester's T2 Smile

Topic: RE: Check-In
Username: Ybacpa
Posted 2002-09-01 04:35:13 and read 929 times.

More of a don't do:
Do not design it as a "work of art." Keep in mind what you ARE doing: creating a place where, depending on the airport, up to millions of people will use in a short period of time. Design it to be an Airport. Not a museum, not an art gallery, not a shopping mall. I'm not saying that it should be a rectangular concrete building with people going in one end and out the other, but do not get caught up in astectics; concentrate on superior functionality for everyone (customers, airlines, employees).

I'm not exactly sure what your project is, but if you do have some free reign, you may try to design a small airport check in hall, not a large one. Everyone aspires to be the visionary for the next Heathrow, LAX, Narita, etc. but when was the last time you saw a truely innovative regional airport? A genuine challenge (in my opinion) would be to take into account the space constraints, budget limits, and unique needs of the worlds secondary airports.

Anyway, good luck, I hope this helps.

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-09-01 15:46:28 and read 893 times.

Yes all these replies will be a great help, keep em coming!

Topic: RE: Check-In
Username: Jayhup
Posted 2002-09-01 18:05:08 and read 878 times.


Isn't it bad enough that I have to go to you want me to suffer through T3 also!!!!!!!

 Wink/being sarcastic

Topic: RE: Check-In
Username: Diz
Posted 2002-09-01 22:15:02 and read 852 times.

Walk-through check-in's are a must for busy airports, also serves as the initial security checkpoint!

Better security checkpoints, spread out behind the walk-through. Ideally, the more space between counters the better (walk-through by nature does this). It means that rather than spanning some 10m, the check-in now spans 16m. Spread people out and the place looks less busy than it really is. Additionally, they actually speed the process up as there is no foot-traffic back away from the check-in.

Asthetics too.. a lot of check-in's are going for the cold blue-white look, which isn't what busy/stressed travellers need. 100% indirect lighting, warm relaxing colours, stuff like that - also, add sound dapening materials near the ceilings and carpet where possible.. echoes and noisy environments aslo stress out travellers.

Don't underestimate simplicity of design - the simpler it is.. the easier people will understand what to do. Less lines (ala the great walk-through checkin!!) :P.. mean less confusion amongst travellers, and make for an easier environment.


Topic: RE: Check-In
Username: TonyBurr
Posted 2002-09-02 05:23:03 and read 817 times.

Places to sit while waiting for someone to check in; bathrooms; natural light; biggfe sgineage; signeage at the line if it is for a particular flight, destiantion, etc; water fountains

Topic: RE: Check-In
Username: Crazyboi
Posted 2002-09-02 05:52:17 and read 809 times.

I'd have to disagree with Ybacpa. Well-designed contemporary airports engage both functional and aesthetic concepts. I suspect that Ybacpa may be alluding to simplicity and efficiency as important design elements (with which I totally agree). But aesthetics are indeed quite central in the design of public spaces. Think about how the cold, impersonal aesthetic forms of Modernist architecture succeeded only in alienating the public (and there are many awful check-in halls out there in the Modern tradition).

As Diz suggested, the use of carpet really helps to curb noise levels. Plants can also have a positive psychological effect on people in stressful environments (but they are somewhat expensive to maintain).

If you're thinking about a large check-in hall, I tend to favor the concept of check-in "islands;" linear check-in stations in which there are desks on either side of one long conveyor belt. These tend to give an impression of open space, with the absence of a "logo wall" behind the check-in desk. Smaller airports are great, too, and allow for very different approaches to spatial design.

Finally, I understand that NW did a lot of passenger surveying during the design of their new Detroit terminal. Apparently, a large number of passengers requested a place to sit their carry-on baggage while standing at the check-in desks. NW therefore incorporated shelves under the desks for carry-on baggage. Something to think about.

There are a number of books on the market about contemporary airport design, but (as with most specialized architectural books), they're often quite expensive. One can occasionally find a reasonable deal on Amazon.

Hope this helps!

Topic: RE: Check-In
Username: Bhxforever
Posted 2002-09-03 20:34:38 and read 763 times.

Thanx 4 yet more excellent responses, any more ideas?

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