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Southwest: Best Of Heard & Overheard 2002  
User currently offline737doctor From United States of America, joined Mar 2001, 1332 posts, RR: 37
Posted (12 years 4 months 1 day 2 hours ago) and read 2956 times:

From the Today@SWA newsletter, for the pro-Southwest crowd (and for the critics too  Big grin ) :

January 3: "Southwest Airlines has always been the country's quirkiest carrier, with its chain-smoking founder, corny cabin jokes, and no-frills flights. But amid the recent turbulence, the nation's seventh-largest airline is bucking the prevailing industry trends by resuming growth, planning for a full-year profit, and watching its market value eclipse those of its giant rivals." - The Boston Globe

February 7: "Everybody made fun of us back then. They laughed at our uniforms, they laughed at our colors. We were different. Now, we're unique. Now, when you tell people you work for Southwest, they say, 'Can I have a job?' " – LAS Ops Sup Bob Battista, in a Las Vegas Sun article on LAS’s 20th anniversary as part of our System

February 25: "Over the years, major airlines have improved just enough for most to survive–to limp from crisis to crisis, to turn a small profit occasionally–but not to build lasting equity. And increasingly they are haunted by Southwest, haunted because they can never match it." – The New York Times

March 19: "Any idiot airline can charge a low fare. People come back because Southwest Employees treat you like they actually like you, not like you're an interruption in their day. They act like they want your business." - Airline analyst Mike Boyd

April 18: "It is in difficult and trying times like these that our Employees clearly demonstrate they are the best in the airline industry."
CEO Jim Parker, announcing a $21.4 million first quarter profit

April 22: "There is an old saying on Wall Street that no company has ever made money in the long run hauling passengers, which is true with the exception of Southwest Airlines." – Leaders magazine

June 20: "Q: Is there any product you would endorse? A: Southwest Airlines. Superb airline. The lowest fares, the highest profits, the best service." - Consumer advocate Ralph Nader

July 22: "The latest oxymoron is 'corporate integrity.' ...If any of the Wharton or Harvard MBAs wants to know how it's really done, I have two words -- Herb Kelleher." - A letter to the editor in The Dallas Morning News

July 22: "After 31 years and several economic downturns, Southwest continues to validate its founding philosophy: Maintaining permanently low costs as the basis for permanently low fares is the only way to run a permanently profitable airline." - Air Transport World

August 30: "At a time when most other airlines are retrenching amid red ink, Southwest Airlines is flying solo in the opposite direction." – The Houston Chronicle

October 10: "Southwest Airlines is one of the most powerful and positive brands in an industry that many customers love to hate." - Chief Executive magazine

October 29: "We don't have to declare a cost-cutting campaign in bad times. Our People are on a cost-cutting crusade every day." - CEO Jim Parker on CNBC

December 18: "The genius of Southwest is they started simple and they’ve kept it simple. They haven’t allowed complexities to creep in." – Airline analyst Richard Bittenbender

Patrick Bateman is my hero.
13 replies: All unread, jump to last
User currently offlineBackfire From Germany, joined Oct 2006, 0 posts, RR: 0
Reply 1, posted (12 years 4 months 21 hours ago) and read 2890 times:

Are you familiar with the British publication "Private Eye" which has a special category called "Order of the Brown Nose"?

I think you just qualified.

User currently offlineBroke From United States of America, joined Apr 2002, 1322 posts, RR: 3
Reply 2, posted (12 years 4 months 20 hours ago) and read 2875 times:

Everyone seems to forget the corporate culture at Southwest.

People oriented, proactive, an enabling management philosophy.

People are given jobs and have the authority and power to do them.

Micromanagement is not acceptable and people really enjoy what they are doing.

Most American management doesn't have the courage to even come close to managing their companies like Southwest is run.

User currently offline737doctor From United States of America, joined Mar 2001, 1332 posts, RR: 37
Reply 3, posted (12 years 4 months 14 hours ago) and read 2801 times:

Are you familiar with the British publication "Private Eye" which has a special category called "Order of the Brown Nose"?

I think you just qualified.

I fail to see how being proud of one's company is considered "brown nosing", especially since I post here anonymously.  Insane

Patrick Bateman is my hero.
User currently offlineLaxflyer From United States of America, joined Feb 2000, 158 posts, RR: 0
Reply 4, posted (12 years 4 months 14 hours ago) and read 2792 times:

Don't let him get to you. I think its nice that an employee is proud of their airline. I guess those that make snide remarks are jealous as heck, not to mention they probably have such a miserable life and job that they find it hard to believe someone actually enjoys what they do.

User currently offlineBlatantEcho From United States of America, joined Sep 2000, 1946 posts, RR: 1
Reply 5, posted (12 years 4 months 14 hours ago) and read 2755 times:

To be 100% honest, it it comming to the point for me where on Domestic US travel, it's southwest or drive.

I can't handle airports anymore, WN's lines always go fast as the check-in counters are always full of people working hard. My flights aren't delayed, and should they be, I know why, how long, and what is being done to make things right.

I get Rapid Rewards in a 2-1 basis by booking online, and the couple of stops accross the country are somewhat irksome, but I'll support southwest till they have direct transcon.

I will drive 2 hours out of my way to save the $400 difference in costs, and you know what, I'd prolly drive 2 hours to an airport that Southwest served if the closest one wasn't anyway.

I'm a plane addict, love diversity in fleets, and love a good premium product.

As of late though, it has been a personal choice, and a favorite choice, to simply say, "Southwest or Bust"


P.S. *HUG* for Backfire  Laugh out loud

They're not handing trophies out today
User currently offlineSilverfox From United Kingdom, joined Mar 2001, 1058 posts, RR: 0
Reply 6, posted (12 years 4 months 13 hours ago) and read 2701 times:


Does SW do a multi segment ticket for visitors like AA USAir and Delta do?
And What are the prices?
There is no info on the website


User currently offlineUSAFHummer From United States of America, joined May 2000, 10685 posts, RR: 52
Reply 7, posted (12 years 4 months 12 hours ago) and read 2674 times:

Southwest has been simply phenomenal in my experience with them...if they flew to any airport in the PHL area Id be taking them an awful lot more than I have...far and away they are my favorite of the airlines that Ive flown...


Chief A.net college football stadium self-pic guru
User currently offlineKAUSpilot From United States of America, joined Jan 2002, 1969 posts, RR: 31
Reply 8, posted (12 years 4 months 11 hours ago) and read 2658 times:

Great post 737doctor. Football differences aside, I'm still a big southwest fan  Smile.

User currently offlineRedngold From United States of America, joined Mar 2000, 6907 posts, RR: 42
Reply 9, posted (12 years 4 months 11 hours ago) and read 2641 times:

Oh, and here I thought this topic was for people to post those funny Southwest songs, jokes, safety talks, etc. made aboard by the pilots and FAs.  Smile/happy/getting dizzy

Good job, 737doctor, from another WN fan,
(probably need to change my name to something
like redbluengold or canyonblue now?)

Up, up and away!
User currently offline737doctor From United States of America, joined Mar 2001, 1332 posts, RR: 37
Reply 10, posted (12 years 4 months 5 hours ago) and read 2573 times:

KAUSpilot, you're right. Our sports allegiances shouldn't matter. Your allegiance to UT is perfectly natural, given your ties to the great state of Texas and the school itself. I do respect the football program at UT; it's just that sometimes I get tired of hearing some of the "homers". Besides, I find myself agreeing with you on non-sports matters about 98% of the time. Heck, we even might even have some common ground when it comes to sports; since moving to Texas, I have adopted the Stars and Rangers as my favorite NHL and MLB teams.

Silverfox, I couldn't answer your question. I just fix 'em. Sorry.

Also, thanks to Broke, Laxflyer, BlatantEcho, USAFHummer and Redngold for the kind words.

Patrick Bateman is my hero.
User currently offlineUAL-Fan From United States of America, joined Dec 1999, 374 posts, RR: 0
Reply 11, posted (12 years 4 months 3 hours ago) and read 2542 times:

I feel good reading a post like this. It really is nice to see that '737doctor' has so much pride in his company.

And even better he has every right to be proud of WN's success. I really like flying with WN also. As a passenger you absolutely always know what to expect.

Keep up the good work!!!

BTW....I think WN should set up some sort of very simple code share with Airtran.....just take bags off of one A/C and move them to another. It would be a EASY way to open the Atlanta mkt. to WN customers. And it would give Delta a heart attack on the spot.

User currently offlineBackfire From Germany, joined Oct 2006, 0 posts, RR: 0
Reply 12, posted (12 years 3 months 4 weeks 1 day 21 hours ago) and read 2508 times:


Don't take it personally. We're a cynical bunch in Europe. No offence was intended.  Big grin

User currently offlineFlyinIllini From United States of America, joined Feb 2000, 59 posts, RR: 0
Reply 13, posted (12 years 3 months 4 weeks 1 day 15 hours ago) and read 2457 times:

737doc....You keep babying those pretty birds and i'll look you up when i'm driving one of em'!! I find it absolutely heartwarming to hear employees happy with their work and proud of their employer. You should be proud of them..they are the cream of the crop! I will bust my arse to drive a 73 for Southwest...and i'll paint my nose brown for Herb anyday. GO STARS, GO RANGERS, GO COWBOYS, GO MAVERICKS. Maybe its the whole Love field thing.


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