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HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix  
User currently offlineBobcat From United States of America, joined Jun 2007, 0 posts, RR: 0
Posted (11 years 6 months 2 weeks 3 days 16 hours ago) and read 2965 times:

I was watching TVB on C-band earlier and only saw half
of the report. Here's what appears to have happened:

A female 200kg passenger wanted to fly to Hong Kong
via Dragonair. She even offered to buy two tickets, because
of her size. However, Dragonair executives refused to let
her buy the tickets, saying the seatbelt wouldn not be able
to restrain her in the event of an accident, and that her
"mass" may crush other passengers or block the aisle or
emergency exits... all because Dragonair flies Airbus... !!!???

The woman went to Cathay Pacific(CX) and China Airlines(CI)
and they said no problem.(both fly 747-400s on the route)
She ended up flying to Hong Kong on CI.

...........

If anybody is in Hong Kong and read about the news, could
you please point me to the website that has the full story?
Thanks!





13 replies: All unread, jump to last
 
User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 1, posted (11 years 6 months 2 weeks 3 days 16 hours ago) and read 2936 times:

all because Dragonair flies Airbus... !!!???

I bash Airbus as much as the next good aircraft enthusiast, but that's a bit rediculous  Smile


User currently offlineBobcat From United States of America, joined Jun 2007, 0 posts, RR: 0
Reply 2, posted (11 years 6 months 2 weeks 3 days 15 hours ago) and read 2916 times:

No, no, no.... those were the words I heard in the report...

I love Airbus!!!

A fellow member was kind enough to send me the entire
article... unfortunately I don't speak Chinese...  Sad
Can anybody translate it and post it here? I tried some
online translating(like AltaVista) but they turned out weird...

This is the Chinese newspaper website that had the article.
(can't figure out how to get into their English site, if there's
one)

http://news.chinatimes.com/Chinatimes/newslist/newslist-content/0,3546,130501+132003011700621,00.html

Thanks!  Smile

.............

____ Below is what the weird translation that I got from AltaVista____

Too fat? Ticket? One 150 centimeters, 200 kilogram female surnames, originally want to build? Goes to Hong Kong? Thinks from? Ticket, unexpectedly? Is is resisted by the airline? The reason is " is safe? Falls ", makes her self-respect? Seriously suffers setbacks. Aviation? Expression? Gets up the case possibly is? First cause? Heavy too heavy suffers resists? Case


User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 3, posted (11 years 6 months 2 weeks 3 days 15 hours ago) and read 2925 times:

If the person can't fit through the aisles, doors and be safely restrained, then the airline shouldn't let them fly.

Don't let them fly, get sued. Let them fly and there's a crash, get sued. Gotta love the system.


User currently offlineSnoopy From Switzerland, joined Oct 2001, 370 posts, RR: 0
Reply 4, posted (11 years 6 months 2 weeks 3 days 12 hours ago) and read 2860 times:

I was flying CA once from PEK to HKG with some colleagues in Y. The plane was a B747-400 and all the passengers were crammed in the very last Y-class cabin. Probably so some of the FAs could take a break. A colleague (HK Chinese) and I moved forward a cabin (still Y).

I'm a relatively big guy. The FA came and asked us to move back. I refused and said I was comfortable where I was. She then proceeded to tell my colleague that if we stayed where we were the wings would bend because of my weight!! OK, I'm heavy, but not THAT heavy! When my colleague translated, I almost wet myself. I have never heard such a tall story in my life from an FA.

 Smile


User currently offlineRed Panda From Hong Kong, joined Jun 2000, 1521 posts, RR: 0
Reply 5, posted (11 years 6 months 2 weeks 3 days 8 hours ago) and read 2812 times:

There was a case not long ago that an oversized pax broke the arm rest as he tried to fit hiself into the seat. We ended up have to upgrade him to J-class in order to accomodate him. Lucky that there was an empty seat in JCL, or he would have been offloaded.

We need some official guideline for this sort of situation.

r panda


User currently offlineChiawei From United States of America, joined Nov 2000, 942 posts, RR: 1
Reply 6, posted (11 years 6 months 2 weeks 3 days 7 hours ago) and read 2871 times:

my post on this matter got deleted because I am speaking the truth about how chinese treats taiwanese.

But the excuse made by the airline is just ridiculous.

1. The cabin door is too small to fit this woman. Hence she would block the dorr during emergency? Last time i recall the door on A330 is not much smaller than 747.

2. This woman weighs too much. Hence she might become a projectile during emergency and cursh someone to death.

3. Dragon Air would lose the revenue from seat next to her two seats because no one want to sit next to her.

4. The A330 seats is smaller than CI's 744 in Y. Hence she does not fit even with 2 seat.

the problem is that the airline is lieing. Simple truth because Taiwan does not have a law to protect obese people. If this were an American, I believe Dragon Air would be more than happy to accomodate this pax.


User currently offlineTeahan From Germany, joined Nov 1999, 5293 posts, RR: 61
Reply 7, posted (11 years 6 months 2 weeks 3 days 7 hours ago) and read 2816 times:

Dear Chiawei,

***my post on this matter got deleted because I am speaking the truth about how chinese treats taiwanese.***

Just to clarify one thing. Your post was simply deleted because it was a double post and for no other reason.

Kind Regards,
Jeremiah Teahan - Forum Moderator



Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
User currently offlineBigo747 From , joined Dec 1969, posts, RR:
Reply 8, posted (11 years 6 months 2 weeks 3 days 6 hours ago) and read 2785 times:

Taiwanese airlines explained that if airlines unable to carry such heavy weight passenger is due to the "regular sized" seat, and kick them off the plane is not a discrimination. Airlines in Taiwan haven't had such problem before, but usually sign them to the seat where no one sits beside.

China Airlines is the airline who carried this 200kg lady. The airline say they don't usually ask "large size" passenger to buy 2 tickets/seats.


Dragonair kicked this lady off the plane is because she's unable to fasten her seatbelt, which causes "safety worries" for this passenger and she might "damage onboard facilities". Dragonair denies it's a discrimination.

Dragonair claims if she buys 2 ticket, the problem won't be dissapeared. She'll face more problems on how fastening 2 seat belts.

The airline refuse to compensate, and once again says it's due to "safety reasons."

Chiawei, yes I agree with you, it's just half of the chinese don't treat Taiwanese well.


User currently offlineB-HXB From New Zealand, joined Jan 2001, 745 posts, RR: 0
Reply 9, posted (11 years 6 months 2 weeks 3 days 3 hours ago) and read 2747 times:

Excuse me if I'm being dim, but wouldn't a simple seat belt extension do the trick?

User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13738 posts, RR: 19
Reply 10, posted (11 years 6 months 2 weeks 2 days 13 hours ago) and read 2582 times:

Airline under fire for rejecting obese passenger

A consumer protection group asked Hong Kong’s Dragonair on Friday to apologize to a 180-kilogram woman who was not allowed to board a flight and provide her with compensation.

The woman, identified only by her last name, Hsieh, lodged a complaint with the Consumers’ Foundation of Taiwan following last month’s incident.

She was not allowed to take a Dragonair flight to Shanghai via Hong Kong on the grounds that a safe seatbelt was unavailable because of her size. She managed to finally complete her trip by taking Taiwan’s China Airlines. Cheng Jen-hung, secretary-general of the consumer protection foundation, said Dragonair was in violation of consumers’ rights. “It is a serious violation of human rights and personal dignity to reject a passenger because she is overweight,” Cheng said.

Dragonair said it regretted that the airline was not able to serve Hsieh, but insisted that the safety of passengers was the prime concern of the company. —AFP



Anyone can fly, only the best Soar.
User currently offlineSnoopy From Switzerland, joined Oct 2001, 370 posts, RR: 0
Reply 11, posted (11 years 6 months 2 weeks 2 days 9 hours ago) and read 2536 times:

BTW; Doesn't Dragonair carry extension belts? Most airlines do....they are generally bright orange (just to be really discreet!).

User currently offlineA380 From Canada, joined Dec 2000, 658 posts, RR: 1
Reply 12, posted (11 years 6 months 2 weeks 2 days 6 hours ago) and read 2496 times:

Matter of fact, CI is not an airline which puts safety first! Just my 2 cents.

User currently offlineILOVEA340 From United States of America, joined Oct 1999, 2100 posts, RR: 4
Reply 13, posted (11 years 6 months 2 weeks 2 days 1 hour ago) and read 2463 times:

Keep in mind that the laws protecting the american obese are protecting the Majority of people in the country.

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