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Easyjet Changes On Board Service  
User currently offlineRichardw From United Kingdom, joined May 2001, 3844 posts, RR: 0
Posted (13 years 4 months 6 days 15 hours ago) and read 3753 times:

"easyJet is making a number of changes to its on-board service and products in order to continue to keep fares low and help retain the position of Europe's most popular low-cost airline.

Following a long-running analysis comparing the different boarding methods of easyJet and Go, easyJet has decided to retain a free seating policy across all services. This means that, from the start of the Summer flying period in late-March, all flights (including those previously operated by Go) will have free seating. This makes boarding quicker so aircraft wastes less time on the ground at airports.

In addition, there will be changes to the on-board catering service. At present, easyJet offers a range of food and drink for passengers to purchase, including sandwiches. From 1 February, the on-board offering on routes operated by easyJet will be simplified (Go flights will remain unaffected until 30 March). This means that there will be better availability of fewer products - and an end to the frustration of certain items sometimes being unavailable towards the end of the day. The new menu will include soup with a roll and additional popular snacks but will not include sandwiches. From 30 March, the new, simplified service will be offered on all services.

David Magliano, easyJet Sales and Marketing Director, said:

"Low-cost airlines need to constantly question every aspect of the business model to innovate and flourish. One of the great benefits of combining two successful low-cost airlines is that it allows us to compare and contrast the manner in which the low-cost product is delivered.

"Having looked long and hard at the boarding process and the on-board services of both airlines, we have chosen to eliminate complex (and expensive) procedures in favour of keeping things simple. This will enable us to pass on the savings to customers in the form of lower fares."


At present, Go and easyJet are operating separate flights. This will change from Sunday 30 March when all flights will be operated by easyJet only."

These changes bring them closer to Ryanair and gives Buzz an opportunity to gain some of the former Go Fly custom.

6 replies: All unread, jump to last
User currently offlineAIR MALTA From Malta, joined Sep 2001, 2614 posts, RR: 1
Reply 1, posted (13 years 4 months 6 days 14 hours ago) and read 3683 times:

The free seating policy is really a sh**. I've experienced easyJet and bmiBaby and I hope I will never fly again with easyJet... The crew was unfriendly and rude and we were stressed to get seated together.

I thought easyJet was going to follow GO's friendly service but this is not the case...

Fly bmiBaby!!! Or fly traditional airlines... They are getting cheaper and sometimes cheaper than those low costs...

Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offline737heavy From United Kingdom, joined Apr 2002, 601 posts, RR: 2
Reply 2, posted (13 years 4 months 6 days 10 hours ago) and read 3654 times:

Having flown Go and Easyjet I do prefer the Go approach of assigning seat numbers but obviously all those paper tickets cost money while the lamited card Easyjet ones are a one off cost. I don't much care eithers food.


User currently offlineLPL From United Kingdom, joined Oct 2001, 1055 posts, RR: 0
Reply 3, posted (13 years 4 months 6 days 10 hours ago) and read 3622 times:

I agree. My and my father did have trouble just trying to sit anywhere near each other when we used EasyJet.

User currently offlineKl808 From United States of America, joined May 1999, 1596 posts, RR: 2
Reply 4, posted (13 years 4 months 6 days 10 hours ago) and read 3616 times:

I agree with you guys too.

last month I flew with EZY times to ATH and BCN from LTN.

i found the seating a bit ish. I mean its numbered however I ve noticed that the ground crew seem not to care which numbers to go.. ie they allowed people to imbark on the aircraft even if there number hasnt even been called yet, leaving you standing way behind the line even if you have like a good low boarding number.


User currently offlineCapt.Picard From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 4 months 6 days 9 hours ago) and read 3605 times:

I would love assigned seating, gourmet meals and a choice of complimentary wines....but I'd like lower fares even more. I'll bring my own food and enjoy flying for less!

It then makes flying BMI or Virgin on longhaul a pleasant change.


User currently offlineDan330 From United Kingdom, joined Aug 2001, 439 posts, RR: 1
Reply 6, posted (13 years 4 months 6 days 9 hours ago) and read 3574 times:

Capt.Picard - Understand where your coming from but with regard to seat assignments it isn't really that much to ask, can make a big difference if families can actually sit together rather than at opposite ends of the plane and at the end of the day if bmibaby and Go can do it then why can't others?

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