Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
HP Working Hard To Get Even Better...  
User currently offlinePrinair From United States of America, joined Dec 1999, 744 posts, RR: 2
Posted (11 years 6 months 17 hours ago) and read 2015 times:

America West has initiated a new bonus program that aims at improving their reliability. This is similar to a program Continental had some years ago...

I think that it will be a great success...Here are some details from their website..

*******************************************


Hello everyone. Doug Parker here with the latest CEO hotline message.



By now all of you should have seen the communication from Jeff McClelland, executive vice president and chief operating officer, about our new performance incentive. I know all of you are trying your hardest every day to ensure we are providing outstanding customer service. Each of you has had a large part to play in our phenomenal operational turnaround over the past couple of years. This program is one way to reward you when the results of your efforts make America West an industry leader.



As Jeff explained, every month in which we are in the Top 3 in either on-time performance and/or customer complaints as measured by the DOT, employees will receive $50. Additionally, for each month we’re No. 1 in on-time performance, we’ll add another $50 to make the total payment $100 for that month. We had announced that the mechanics’ and stock clerks’ union initially declined to participate in the program. We’re happy to announce they have reconsidered and that now ALL employees are eligible for the payments.



Finally, some of you have questioned how we can afford this program in today’s economic environment. The answer is simple – this program more than pays for itself. That is, if we can work together and move ourselves back into No. 1 in the industry in on-time performance, the amount we pay to each of you in bonuses will be more than offset by reductions in hotel/meal vouchers, FIMs expense and other costs. Furthermore, we should be able to attract a little more revenue. So let’s get working together to improve our on-time performance and customer satisfaction. If we do, we’ll all win.



That’s all for now. Thanks for calling in, and please keep up the great work.








PRINAIR : Puerto Rico International Airlines
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Pilot Jobs Must Be Hard To Get posted Mon May 9 2005 23:05:49 by Brons2
AS Pilots Playing Hard To Get posted Fri Dec 17 2004 07:03:50 by Lono
6) Peter Max.. Still Working Hard To Fly Right posted Thu Sep 9 2004 06:35:36 by Iahcsr
Its Hard To Get To Thailand posted Sun Jul 21 2002 22:22:06 by Sk945
Should Montreal Try Hard To Get Alitalia posted Wed Dec 22 1999 03:15:55 by Jets
EADS: "Things To Get Worse Before They Get Better" posted Sun Sep 3 2006 04:08:50 by RedFlyer
HP To Get Widebodies? posted Sat Apr 2 2005 04:03:21 by Bridogger6
How Hard Is It To Get Absolutely Free Up-grade JL? posted Tue Dec 14 2004 07:32:50 by Ktachiya
How Hard Is It To Get Upgrades On IB posted Thu May 6 2004 17:54:29 by Flyalot
Ordering Special Meals Just To Get A Better Meal posted Thu Apr 29 2004 05:24:47 by CptGirmayTesfa