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Delta Buddy Passes: Be Careful  
User currently offlineJhooper From United States of America, joined Dec 2001, 6202 posts, RR: 12
Posted (11 years 4 months 4 weeks 3 hours ago) and read 16906 times:

To those of you who have recieved a buddy pass from a Delta employee and plan to use it this Spring Break (or for any other purpose for that matter):

This is just a caution to you because I almost got seriously burned today by this new policy Delta has in regard to its buddy passes. If you recieved a buddy pass (even though it was properly signed by the employee and given to you) YOU MAY NOT REDEEM IT FOR TRAVEL YOURSELF! The EMPLOYEE must redeem it for you. So if you have one of these passes and show up at the airport like you're going to use them, you will be disappointed. This is a new policy effective 2/1/03.

Actually, the policy says that family members on an employee's PPR account (eligible for passes under the employee's employment) may also redeem the pass for you, but some agents don't understand the policy (which is where the problem I had today comes in). So if you're a family member of an employee and you try to redeem the pass for your buddy, make sure you bring a copy of the policy with you so you can show it to them. Delta employees can print the policy off Travelnet. Best of all, just let the employee themselves do it and you can't go wrong. The problem I had is that I'm trying to go to New York tomorrow with some friends, and my dad (the employee) is in Altanta and can't possibly redeem it for us.



Last year 1,944 New Yorkers saw something and said something.
11 replies: All unread, jump to last
 
User currently offlineBoeingfan From United States of America, joined Aug 2001, 385 posts, RR: 1
Reply 1, posted (11 years 4 months 4 weeks 3 hours ago) and read 16874 times:

That is unfortunate that you were not informed.

Remember this is a privilege not a right.

Most all airlines now require the primary pass eligible person to redeem the pass, and also make the space avail. meal listing X no. of hours in advance, or for some airlines even days in advance. This is all apart of the new security procedures that all airlines are/will be implementing. There needs to be control on who is using the benefit, reason-remember leisure only, and responsible contact internally. It is all in the name of security.

Plus I am sure the USA Fed. IRS is curious too?

Welcome to the new world. Enjoy the privilege. Bf


User currently offlineAroundtheworld From United States of America, joined Mar 2003, 279 posts, RR: 2
Reply 2, posted (11 years 4 months 4 weeks 3 hours ago) and read 16859 times:

The number one reason I have been given about this policy was people selling/bartering their buddy passes. This policy makes it much more difficult to do this. In fact, this is the first I've heard of security being given as a reason.

User currently offlineBoeingfan From United States of America, joined Aug 2001, 385 posts, RR: 1
Reply 3, posted (11 years 4 months 4 weeks 3 hours ago) and read 16847 times:

Bartering was also a problem, but was readily identifiable by the irate non revenue pax at the gate (how embarassing for some employees.)

There is alot more tracking that is going on now, I do not know for sure, however when I asked why, was advised unofficially "security."

Also sure the income tax issue is about to rear its ugly head in Congress. They did start to increase a tax on non rev travel, once before in 1985, and for a time the tax was going to be on the parents only. Through an agressive effort from airline employees and the management in letter writing, and calls, it was dropped. Now the "buddy" pass is taxed differently, however look for this rate to possibly increase in the near future too.

Enjoy them, everyday! Bf


User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 4, posted (11 years 4 months 4 weeks 3 hours ago) and read 16850 times:

I'm trying to go to New York tomorrow with some friends, and my dad (the employee) is in Altanta and can't possibly redeem it for us

E-ticketing is available for S4s on all routes now, so if he can get to a DL counter (or even a DL CTO) then you can fly from another station within minutes.

I've done that before when the employee whose passes I was using was in SFO and I was flying out of ATL.


User currently offlineTu154m From United States of America, joined Oct 2001, 679 posts, RR: 5
Reply 5, posted (11 years 4 months 4 weeks 2 hours ago) and read 16794 times:

The passes are called "Friends & Family Travel Certificates".....we call them lose your Friends & Family Passes!!!!! They are truely a pain in the A## now with the restrictions........I won't give mine out, because I don't want to lose any friends!!!!!!(And besides.......my friends in the UK and Russia need flexible travel times, etc......it's not convienent for me to have to buy them for someone 4,000 miles away!!!!).
S



CEOs should swim with cement flippers!
User currently offlineJhooper From United States of America, joined Dec 2001, 6202 posts, RR: 12
Reply 6, posted (11 years 4 months 4 weeks 2 hours ago) and read 16770 times:

B747-437B,

Can he do that even though I have physical possession of the Family & Friends Certificate. That is, can he get it ticketed without the buddy pass in his possession?

Thanks



Last year 1,944 New Yorkers saw something and said something.
User currently offlineNonrevman From United States of America, joined Nov 2001, 1292 posts, RR: 1
Reply 7, posted (11 years 4 months 4 weeks 2 hours ago) and read 16744 times:

Jhooper,

My understanding is that the employee now has to have the pass in hand in order to convert the buddy pass into a ticket. If you were doing this for someone far away, they would have to either borrow the money from you or advance the money to you. Then you would have to go to the ticket counter with the money. Afterwards, you would have to mail the buddy pass to the intended passenger (s). This is at least the way I interpreted the new change in policy. It is indeed a bit harsh for people far away and who need the pass rather quickly. However, it does keep them from being transfered from one person to another and having someone you do not even know end up using it.


User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 8, posted (11 years 4 months 3 weeks 6 days 13 hours ago) and read 16601 times:

It still won't end the selling of buddy passes; you just redeem it for them and get the cash from them either before or after. That's one thing I miss about working for ASA; the Delta buddy passes. I made close to $500 selling some to friends that worked for other airlines, and needed to get somewhere their airline didn't fly to.

User currently offlineEA CO AS From United States of America, joined Nov 2001, 13518 posts, RR: 62
Reply 9, posted (11 years 4 months 3 weeks 6 days 13 hours ago) and read 16581 times:
Support Airliners.net - become a First Class Member!

Remember this is a privilege not a right.

Amen to that! People sometimes aren't aware of that, and it causes nightmarish problems for employees on both ends of the counter!

At AS, we have an "Employee's Choice" program. While online travel is unlimited to the employee and family (including spouse, parents, and dependent children under 21), each employee is allocated a set number of "Employee's Choice" passes that can be redeemed and used in the following manner:

1. As a companion pass for an employee to have a person travel with them.

2. As a pass for an "Employee's Designated Guest," who is someone that gets your travel benefits in lieu of a spouse.

3. As a "Guest Pass," which is essentially an ID90 that can be given to anyone.


They've been wildly popular, but the "Guest Pass" (GP90) option has been causing so many headaches that it may ultimately be rescinded entirely.

All too often, customers who have been given a GP90 pass from an employee assume they're just like any other ticketed and confirmed customer. So they'll pitch a fit when they're either not boarded or are deplaned due to heavy loads.

This usually ends up with the customer having the pass revoked at the airport (usually stranding them wherever they are), and the employee having their pass privileges suspended, typically for 90 days or more.

While it's the responsibility of the employee to educate the people who receive these passes about the do's and don'ts of flying as a non-rev, many employees are simply failing to do this and it may ultimately ruin it for everyone.




"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineGocaps16 From Japan, joined Jan 2000, 4338 posts, RR: 21
Reply 10, posted (11 years 4 months 3 weeks 6 days 9 hours ago) and read 16496 times:

Is this policy only on Delta and not the other airlines? I hope so becuase I get around 15-20 buddy passes a year on United and with United, I am allowed to use them without the employer to be there.

Kevin


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13518 posts, RR: 62
Reply 11, posted (11 years 4 months 3 weeks 6 days 6 hours ago) and read 16420 times:
Support Airliners.net - become a First Class Member!

Each airline has their own policy. At AS, the employee is NOT required to be present to issue a Guest Pass ticket. Apparently DL's is much more strict.

Personally, I'd love to see AS adopt a similar stance to make it more difficult for employees to barter or sell passes.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
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