Mehtabrahman From United Kingdom, joined Feb 2002, 228 posts, RR: 1 Posted (10 years 9 months 5 days 17 hours ago) and read 2626 times:
A really funny incident... :
Sleeping AI passenger gets unexpected round-trip
An Indian woman who fell asleep on a flight to Doha, unexpectedly finished her journey where she started from when no one woke her up at her destination, a media report said on Saturday.
Praseela, a 32-year-old villager flying for the first time to join her engineer husband who works in the Gulf, dozed off on the Air India flight late on Wednesday from the southern Indian city of Cochin.
She woke up only after the plane began its return flight from the Qatari capital on Thursday morning and she ended her maiden air trip where she had started.
Air India, embarrassed its staff had failed to make all passengers disembark, gave her a free ticket and she flew to Doha on Friday
B747-437B From , joined Dec 1969, posts, RR: Reply 4, posted (10 years 9 months 5 days 16 hours ago) and read 2503 times:
The problem with this flight was that it operates COK-DOH-AUH-COK, so there are ALWAYS some passengers aboard the aircraft. The COK-AUH pax stay aboard the aircraft at DOH, and the DOH-COK pax stay aboard the aircraft at AUH, making it virtually impossible to ensure that all passengers have disembarked.
This is actually a pretty common problem for Air India and happens about once a week on various Gulf routes. This times it appears that someone in the media got hold of it.
B747-437B From , joined Dec 1969, posts, RR: Reply 8, posted (10 years 9 months 5 days 15 hours ago) and read 2425 times:
My experience with the Gulf flights is that many passengers tend to be first time fliers who simply sit down in their seats and refuse to budge unless specifically and individually told to do so by the crew. On a widebody, that means the crew may have to individually approach between 200-400 passengers. In a triangle flight such as the one this incident occured on, the short ground times simply do not make this a feasible option. The systems in place right now are designed to minimize (but not eliminate) instances like this, and the infrequent rate at which they occur can be dealt with through service recoveries.
Also, and this may be slightly relevant, the crew on the flight in question were operating 4 short at minimum complement on the third day of a five day trip.
Finally, the flight operated COK-BAH-DOH-COK, not AUH as I mentioned in my first post. My apologies for the inaccurate comment.
TKMCE From India, joined May 2002, 841 posts, RR: 2 Reply 9, posted (10 years 9 months 4 days 2 hours ago) and read 2182 times:
Interesting comment B747-437
My experience with the Gulf flights is that many passengers tend to be first time fliers who simply sit down in their seats and refuse to budge unless specifically and individually told to do so by the crew.
They refuse to budge, mainly because many of them are going for domestic labour/ clerical work who cant understand a word of any other language other than their native language! While I am not expecting AI 101 arrival at LHR/JFK to be announced in all the 15 scheduled languages, it does make some sense if the Gulf Routes has some annoucement in Malayalam for at least those flights which operates to/from Kerala. And this applies to other gulf carriers also. I was in a QR flight to Doha from Trivandrum and there was this "enlightening" announcement that the crew in addition to English and Arabic speaks Nepali/Hindi/French and Thai! Very enlightening and useful considering half the plane were people who couldnt understand even English
(let alone Hindi and the other exotic stuff) and knows just plain Malayalam!
Some thing not very difficult to implement? or is it?
B747-437B From , joined Dec 1969, posts, RR: Reply 10, posted (10 years 9 months 4 days 1 hour ago) and read 2152 times:
If AI were to staff a Malayalam speaking FA on every Kerala flight, the Tamils would start demanding a Tamil speaking FA on every Chennai flight, the Gujjus would want a Gujarati one on the Ahmedabad ones et al ad infinitum.
Throw in 50% reservation for SC/ST/OBC and every remaining FA will need to be qualified in ALL 15 of the languages!!!
AI has Malayalam, Tamil and Telugu speaking ground staff posted at every Gulf station who make PA announcements on arrival and are able to deal with concerns at that time. Safety demos are also screened in those languages on departures to/from the relevant areas. IFE on these routes also have a component in the local language. Considering the cornucopia of languages that comprise India, I think thats a fairly decent compromise.
TKMCE From India, joined May 2002, 841 posts, RR: 2 Reply 14, posted (10 years 9 months 3 days 13 hours ago) and read 1853 times:
A few idle thoughts from me!
1 As Marcus already said, a pre recorded announcement is not a big thing I guess.
2 Interesting thing IFE! Wonder how patient Air India cabin crew are with helping these first timers who cant read English or Hindi how to operate them! And I dont expect them to! It is impractical! Hence the IFE componet does not help much.
3 And what happens in an evacuation! With a plane half full of people who cant understand English or Hindi!I participated recently in an evacuation trial for the A380s, and the shouted out instructions were not fully clear sometimes because of the accent to my friend and myself (although both of us understand English fluently). And if a similae situation has to happen in a real case once the flights start operating (atleast a few will be to COchin), I dread to think, if you dont have either a pre recorded anoouncement or a local language speaker!
4 Does BAs flights to Japan have no Japanese speakers at all? Just wonmdering (as an example)
Srilankan_340 From United Kingdom, joined Oct 2002, 201 posts, RR: 2 Reply 15, posted (10 years 9 months 3 days 11 hours ago) and read 1813 times:
I agree with TKMCE,
Call me ignorant, but I would have thought as the flights start the journey form international airports like Chennai, Kochin why not have at least one staff who speaks the local lingo and one who speaks the one at the destination?
I know BA does that on their international routes (i.e. the flights to Chennai has Tamil speaking FA's, and on the Delhi ones Hindi) - who incidentally actually wear sarees instead of the standard BA uniforms, which I think is a nice touch.
Don't the staff ask passengers who are remaining on the aircraft continuing their flights onwards to identify their hand baggages (for security purposes)? I have come across this practice on Srilankan, Luxair & BA and appreciate as to why they do so.
Having flown AI a few times, the whole attitude of the staff leaves a lot to be desired.
This is not AI bashing, but saying what I have noticed on the service/customer care aspects compared to the likes of Jetairways.
Maybe, like many other State controlled services in India, the attitude I have come across is that of "I will do the job with the minimum of effort and I don't get paid for going that extra mile". I have seen the way some of the FA's treat passengers (probably those flying for the first time or from the villages - OK some of them can be quite taxing, but what we should remember is that they are human beings after all, probably not as "polished" as your average frequent flier.) What seems to me is that AI seems to forget that a big part of it's revenue comes from these "middle east workers".
People are often unreasonable, illogical and self- centered: Forgive them anyway - Mother Theresa
B747-437B From , joined Dec 1969, posts, RR: Reply 16, posted (10 years 9 months 3 days 10 hours ago) and read 1785 times:
I would have thought as the flights start the journey form international airports like Chennai, Kochin why not have at least one staff who speaks the local lingo and one who speaks the one at the destination?
Its not quite as easy as that. It is possible to do this on longhaul flights where you are operating straightforward patterns, but on short sectors it is impossible to implement without disrupting things significantly.
Take for example a BOM based crew flying the following actual duty pattern :
By that logic, the crew would need to have speakers of Hindi, English, Telugu, Tamil, Malayalam, Arabic, Malay and Gujarati? Come now, that is not realistic.
AI crews Paris/Frankfurt flights with 1 French/German speaker and Tokyo/Osaka flights with 1 Japanese speaker. Every single AI crew member is AT LEAST trilingual. That is a more stringent requirement than pretty much ANY other airline worldwide. Because of the nature of its route network (and the many languages spoken in a geographically condensed area) it is simply impossible to do anything more.
Sonic From Lithuania, joined Jan 2000, 1670 posts, RR: 1 Reply 17, posted (10 years 9 months 3 days 3 hours ago) and read 1645 times:
For example Lithuanian Airlines always do announcements in three langueges: Lithuanian, English and language of country the flight is to. So, flights to CDG gets announcements in Lithuanian, English and French, flights to Moscow - in Lithuanian, English and Russian, etc.
Jaysit From , joined Dec 1969, posts, RR: Reply 18, posted (10 years 9 months 3 days 2 hours ago) and read 1632 times:
I always thought that the Kerala flights would be operated by Trivandrum or Cochin based crews. What I found rather interesting on a recent BA BOM-LHR flight was that the cabin announcements were made in English, Hindi and Gujarati. As a matter of fact, all four of the Indian FAs spoke Gujarati fluently. I dont know if they were Bombay or London based.
B747-437B From , joined Dec 1969, posts, RR: Reply 19, posted (10 years 9 months 3 days 2 hours ago) and read 1629 times:
I always thought that the Kerala flights would be operated by Trivandrum or Cochin based crews.
About 95% of AI's crews are BOM based. There are a handful DEL based, but that base has only opened up in the last 5 years. There are also tiny bases (<10 each) in Tokyo and Paris for Japanese and French nationals who crew one position on flights to/from NRT/KIX and CDG/FRA respectively.
B747-437B From , joined Dec 1969, posts, RR: Reply 22, posted (10 years 8 months 3 weeks 3 days 22 hours ago) and read 1380 times:
a pre recorded announcement is not a big thing I guess
I had a chance to check out the pre-recorded announcements available aboard the Air India 744s (the A310s have a similar system) and there are a set of 7 different pre-recorded announcements (boarding, safety demo, turbulence, movie screening, preparation for landing, post-landing, emergency evacuation) available in 10 languages each (Hindi, Tamil, Telugu, Kannada, Gujarati, Malayalam, French, German, Japanese and Cantonese).